Zetland Court

106-128 Alumhurst Road, Bournemouth BH4 8HU
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9.8 93 Reviews
  • Zetland Court, Bournemouth
Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access.

Zetland Court provides residential care, nursing and residential dementia support for up to 71 residents.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact Zetland Court for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1650 – £1850
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £2000

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Zetland Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Iain Slack (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (3)

Parking

  • Parking on site

Zetland Court Reviews (93)

9.8

Zetland Court has a Review Score of 9.8 (9.806) out of 10, based on 27 reviews in the last 2 years.
Over all time Zetland Court has 93 reviews.

Overall Experience
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Date Published
  • 93
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Reviewer Connection to Zetland Court
  • 26
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Total of 93, showing 61-80
Review from Natasha H (Granddaughter of Resident) published on 10 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are extremely happy with the care and support my grandfather receives at Zetland Court. The building, beautiful grounds and rooms are immaculate and the food is of restaurant quality. The staff are always wonderfully caring, not only to my grandfather but also to us when we visit. We
feel he is very well looked after and genuinely cared for. We would strongly recommend Zetland Court to any family looking for a residential/care home. We can't thank you enough.
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Review from John S (Husband of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and service my wife enjoys at Zetland Court has made my life more than tolerable. This and the ratings I haven should say everything.
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Review from Susan W (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, I have found all the staff in all roles to be helpful and professional. Mum is treated with respect and every effort is made to make her feel comfortable and settled. Nothing is too much trouble. Communication is very good if there has been a concern about mums health or wellbeing,
someone is always available for as much time as I need to discuss possible remedies. The activities staff provide a great programme and catering excellent.
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Review from Martin A (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has obviously been a big decision as to where my mum should be placed and not having the experience in the selection process it seemed quite daunting similar to choosing a school for your children. However, I'm pleased to say I have no regrets. Instead, due to the excellent care, she receives and
the social programme on offer it has come as a relief to find out that it has been an excellent choice.
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Review from Gary (Grandson of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been a resident at Zetland Court for several years with fairly serious dementia. The staff have always been fantastic - and nothing ever seems to be too much trouble for them. The building itself is always clean and well maintained and all of the residents seem to be exceptionally well cared
for. I can't recommend highly enough.
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Review from Jennifer L (Granddaughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers I have seen one always polite and treat my grandparents with respect. They happily answer my questions and listen to my feedback. They do their best to meet any requests and are tolerant of residents frustrations. I feel they have got to know my grandparents well.
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Review from S C P (Resident) assisted by family/friend published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have every respect for all members of staff, they are well trained and cheerfully help me with all my needs. There is plenty of entertainment and companionship with other residents. The food is good and they cater for my vegetarian requirements.
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Review from Sally B (Daughter-in-law of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Zetland Court for over two years following a stroke. She is treated with care and dignity. She is no longer talks much but her face lights up when one of the staff come and talk to her.
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Review from Joan K (Resident) assisted by family/friend published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could not be kinder - they will come and do anything for you - very elegant surroundings and beautiful garden.
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Review from Peter Q (Husband of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the care first class.
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Review from J A (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Inviting, comfortable home where staff are friendly and helpful.
Plenty of activities for the residents.
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Review from M S (Wife of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Zetland Court displays total caring both for residents and family. Staff are all friendly, thoughtful and compassionate. Nothing appears too much trouble and one never feels that as a non-resident, you are being a nuisance.
The overall care for the resident cannot be bettered.
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Review from B B (Wife of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in the Red Admiral Wing and there are no words which can describe the excellent care which the residents receive. They are treated with respect, understanding and courtesy at all times. Nothing is too much trouble for the staff who are truly dedicated to those in their care. Relatives
are always greeted with a smile and a warm welcome. I couldn't wish for a better place for my husband. Thank you all.
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Review from E C-P (Wife of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for seven weeks and has always been treated with respect and patience by all staff. He is a weighty gentleman with very limited mobility, but this is not a problem it seems. We cannot fault anything and thank God that a vacancy occurred at a very difficult time for myself.
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Review from S G (Grandson of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is in the very best place because the staff look after him with respect and really do care for him.
I have full confidence that the Red Admiral wing have his best interests at heart, which means a lot to me and my family.
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Review from Alice G (Granddaughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite having to deal with an emotionally difficult situation (my grandad having dementia), the staff at Zetland Court have been truly amazing.
They have welcomed me and my family into the Zetland family with open arms. The care and service provided to my grandad and our family has been wonderful.
I couldn't ask for any better care for my grandad. Thank you Zetland.
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Review from Ann B (Wife of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has moved into Zetland dementia unit 8 weeks ago. This home is amazing. He is treated with kindness, dignity, the caring is second to none, stimulation, food is great, trips out and are the same to me. Every need is taken care of. The manager and staff are very forward thinking and should
have
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Review from Lesley W (Daughter of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96-year-old mother has been a resident at Zetland Court for 8 months. She had been extremely happy from day one. The staff are all amazing - they are kind, understanding and are always smiling. Every member of staff know all the 70+ residents' names, whenever they pass them, they greet them with
a smile, a hold of the hand or an embrace. The surroundings inside and out are wonderful. There are at least two organised activities each day which they all seem to enjoy. I cannot fault this amazing, warm, caring home.
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Review from P G (Son of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Zetland Court for over 18 months.
I have been very happy with the quality of the care, accommodation and the home itself. The carers are very friendly and helpful. The schedule of activities is excellent. My only issue is that the home could use some more staff to help those already
there. Otherwise, I would recommend this home wholeheartedly.
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Review from Peter S (Power of Attorney of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is always very clean and staff very friendly. Even in places where public rarely venture, it is immaculate. The staff genuinely care!
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Zetland Court is calculated as follows: ( (272 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 319 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Zetland Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Sue

Sue Wiffen

Job Title: Deputy Home Manager (Dementia) Joined: 2020

I lead by example and I’m very passionate about dementia care being centred on the person rather than the environment. I believe any person should be encouraged to lead their care with support.


I have been involved in dementia care for over 30 years. I joined RMBI Care Co. in 2020 as a Dementia Lead, and I continuously seek training and peer support to enhance the lives of those living with dementia.

I am an advocate for any person with dementia and extend this to our communities, where I carry out awareness sessions to promote outstanding dementia care.


My saying is a person first, dementia second.

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