Canford Chase

The compassionate team provided outstanding care, comfort and dignity, ensuring peace of mind during a difficult time. I can't express enough the relief of handing over to professionals. The level of attention, communication, and quality of food and facilities were truly five-star. Their dedication made an immeasurable difference, allowing us to focus on spending precious time together without the burden of care. The team have gone over and above with their genuine interest, care and compassion for all of our family, especially in end-of-life care. We will forever be grateful. Deepest gratitude goes to the manager and her team for their unwavering commitment. We feel so lucky to have experienced this.

She is looking forward to another 'holiday' and I am happy that she is happy and well cared for when she is there.

Canford Chase is a wonderful home where everyone took the time to get to know my mother and help her settle in. I enjoyed visiting as I felt welcome anytime of day and the garden was such a lovely place to be able to spend time with her. Mum enjoyed having company around her and the food was always good quality and varied, while her room was was kept spotless as were her clothes. Everyone who helped looked after mum was kind and compassionate and she particularly enjoyed the range of activities each day, especially the trips out. I am so grateful to everyone at Canford Chase that mum was able to enjoy her last couple of years in such an exceptional home.

My Mother has been at Canford Chase for a year and a half, and this review is long overdue. I have had experience with two other outstanding care homes for relatives, but this one truly feels more like a homely hotel than a care home. The rooms and communal areas are cosy and do not have an institutional feel. The garden is spectacular and offers frequent outings and daily activities. All staff are friendly, and kind and treat and know the residents as individuals. Their interaction is a pleasure to witness. Canford Chase has even more of a family feel since the change of manager at the end of last year, so that was the icing on the cake. I'm hugely grateful that my Mum is being so well cared for.

I was initially very worried about leaving my home for respite care. I was made to feel very comfortable and nothing was too much trouble. All the staff were very attentive and caring. I had a truly wonderful experience at the care home and would not be so concerned if I need to have future care. Thank you all .

I visited the garden every day when it was fine and spent time out there reading. A beautiful place to enjoy.

Canford Chase is an amazing place. Staff are wonderful and caring and facilities outstanding. My mother feels safe, secure and cared for every minute of the day and night. She feels part of the CC family and is cherished in her home from home!

My Mum moved into Canford Chase in November 2023, the home has a wonderful atmosphere. The staff are very friendly and my Mum is well looked after. Canford Chase is also a very clean and happy place to visit. The garden is looking beautiful, which I can't wait to take my Mum into so we can make some happy memories.

The facilities are excellent, the staff are friendly, kind and helpful. All residents are kept occupied with activities, including minibus trips and the beautiful garden. In spite of my mother's deteriorating health, she is comfortable and content which brings the family great relief. Thank you.

Staff have looked after my mother extremely well. A lovely well-run home.

My mother had several stays for respite care prior to becoming a permanent resident two years ago. She has always been treated with dignity and respect. The staff are responsive to her care needs in a professional and friendly manner. The whole staff team, led by the current very good manager and deputy, are wonderful. They all provide excellent care and support.

Since Mum had moved into Canford Chase, nothing has been too much trouble to make her feel welcome. They have welcomed us to their family. Food lovely, staff amazing. Courteous and welcoming. I feel happy that Mum is safe.

My 96-year-old mother has been at Canford Chase for over a year. She suffers from an inability to speak and communicate, following a severe stroke. All the family feel that she is looked after extremely well, with compassion, kindness, empathy and always with humour and friendliness. She is able to tell me very firmly "yes"! When asked if she is happy there. This gives us huge peace of mind, as we love our mother dearly.

Canford Chase puts 'care' at the forefront of everything and you can feel it from the moment you walk through the door and through every team member there. Long tenured staff, a sign of a well managed organisation with a strong culture, are at the heart of this, combined with well organised processes and systems to match. The staff helped care for both of my parents, bringing them back to health after lengthy periods in hospital and a level of co-dependence that allowed them to return home (with care). The building and rooms are very well maintained (a special shout out to the cleaning staff who keep it immaculate) and the gardens are a place of tranquillity and beauty. The carers and nurses were exceptional and have to take credit for bringing them back to health, combined with plenty of good food. When the need arises again we'll have no hesitation is trying to secure Canford Chase as our first choice care home.

My mother was a resident at Canford Chase Care Home for nearly two years until she finally passed away there. The home is wonderful and the staff are amazing. Everyone was so friendly towards my siblings and I when we visited but were also so lovely to my mother, everyone always calling her by name and treating her with kindness and respect. The staff are lovely, always friendly and chatty. This includes the gardener and hairdresser. The gardens at Canford Chase are beautiful and we spent many a happy afternoon sitting outside. We were delighted my mother chose Canford Chase to spend the remainder of her days once she realised she could no longer manage to live alone. Thank you everyone.

This home is beautiful - from the delightful gardens and friendly gardener to the well-furnished and thought-out rooms, however, it is the staff who are outstanding. At all times my father was treated with kindness and consideration - as were we, his relatives. It is such a hard decision to enter residential care - whether from the perspective of the person requiring the care or their relatives and everyone in this home did their best to make the transition as smooth as possible. The staff soon recognised me and remembered my name (which made me feel special) - I was made to feel important to them and, as much as possible, felt at home. At times when I felt low, the staff were very sensitive to this and gave me space and support when required. I could not have asked for more.

Canford Chase Care Home is a very special place. My first month here has been so enjoyable. Everyone is friendly, helpful and always greets me with a smile and knows my name. I have a lovely room and receive all assistance I need with calm and kindness in excellent facilities. There are plenty of different activities every day and often trips out. I am really looking forward to the spring and summer when we can all enjoy more of the beautiful garden.

When he passed away last month the staff were extremely sympathetic and made numerous tributes to a man sadly missed.

I love it here. Staff are friendly. Food is good.

Having looked at six local care homes we chose Canford Chase Care Home for two weeks respite care for my mother who has recently been diagnosed with late-onset Alzheimer's. Sadly, Mum wasn't ready for full-time care and she came back home after five days but regardless I couldn't be happier with the choice we made. The carers were all lovely and went out of their way to make Mum comfortable, the food was very good, lovely garden and everywhere was clean and tidy. Much as though I don't wish to see Mum in a care home, I would be very happy if she had stayed at Canford Chase, such was the quality of what is on offer there. Thank you to all.