Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU
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9.8 88 Reviews
  • Canford Chase, Poole
Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award-winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden, it offers five-star luxury accommodation for fifty-two residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Canford Chase is situated in the grounds of a large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with a large flat-screen television.

The spacious dining room overlooks the grounds and garden. On the first floor, the quiet lounge gives on to two balcony areas. The large and airy lounge on the second floor provides additional television viewing facilities. The home has its own fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1414

These prices are only a guideline, please contact Canford Chase to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlotte Wilson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • At Canford Chase, there's no specific visiting hours, all that is asked is that you let the home know your in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Canford Chase, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Canford Chase Reviews (88)

Total of 88, showing 21-40
9.8

Canford Chase has a Review Score of 9.8 (9.821) out of 10, based on 21 reviews in the last 2 years. Over all time Canford Chase has 88 reviews.

Overall Experience

  • 82
  • 5
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Date Published

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Review from Darrell M (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Canford Chase puts 'care' at the forefront of everything and you can feel it from the moment you walk through the door and through every team member there. Long tenured staff, a sign of a well managed organisation with a strong culture, are at the heart of this, combined with well organised processes
and systems to match. The staff helped care for both of my parents, bringing them back to health after lengthy periods in hospital and a level of co-dependence that allowed them to return home (with care). The building and rooms are very well maintained (a special shout out to the cleaning staff who keep it immaculate) and the gardens are a place of tranquillity and beauty. The carers and nurses were exceptional and have to take credit for bringing them back to health, combined with plenty of good food. When the need arises again we'll have no hesitation is trying to secure Canford Chase as our first choice care home.

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Review from Helen P (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Canford Chase Care Home for nearly two years until she finally passed away there. The home is wonderful and the staff are amazing. Everyone was so friendly towards my siblings and I when we visited but were also so lovely to my mother, everyone always calling her by name
and treating her with kindness and respect. The staff are lovely, always friendly and chatty. This includes the gardener and hairdresser. The gardens at Canford Chase are beautiful and we spent many a happy afternoon sitting outside. We were delighted my mother chose Canford Chase to spend the remainder of her days once she realised she could no longer manage to live alone. Thank you everyone.

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Review from Sylvia L (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is beautiful - from the delightful gardens and friendly gardener to the well-furnished and thought-out rooms, however, it is the staff who are outstanding. At all times my father was treated with kindness and consideration - as were we, his relatives. It is such a hard decision to enter residential
care - whether from the perspective of the person requiring the care or their relatives and everyone in this home did their best to make the transition as smooth as possible. The staff soon recognised me and remembered my name (which made me feel special) - I was made to feel important to them and, as much as possible, felt at home. At times when I felt low, the staff were very sensitive to this and gave me space and support when required. I could not have asked for more.

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Review from Janet O (Resident) assisted by family/friend published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Canford Chase Care Home is a very special place. My first month here has been so enjoyable. Everyone is friendly, helpful and always greets me with a smile and knows my name. I have a lovely room and receive all assistance I need with calm and kindness in excellent facilities. There are plenty of different
activities every day and often trips out. I am really looking forward to the spring and summer when we can all enjoy more of the beautiful garden.

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Review from Tim J (Friend of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A longstanding friend spent two and a half years at Canford Chase having decided that he no longer wished to live on his own in a large house. He greatly enjoyed the company of others, the excellent food and the level of care he received from all the staff.
He was very happy and only regretted not
making the decision to enter a care home earlier.
He always had a smile on his face whenever I visited him which was of great comfort to me as having no family I was effectively his next of kin.
When he passed away last month the staff were extremely sympathetic and made numerous tributes to a man sadly missed.

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Review from P H (Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. Staff are friendly. Food is good.

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Review from J P (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at six local care homes we chose Canford Chase Care Home for two weeks respite care for my mother who has recently been diagnosed with late-onset Alzheimer's. Sadly, Mum wasn't ready for full-time care and she came back home after five days but regardless I couldn't be happier with the
choice we made. The carers were all lovely and went out of their way to make Mum comfortable, the food was very good, lovely garden and everywhere was clean and tidy. Much as though I don't wish to see Mum in a care home, I would be very happy if she had stayed at Canford Chase, such was the quality of what is on offer there. Thank you to all.

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Review from David E (Friend of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been power of attorney for an elderly lady who moved into Canford Chase Care Home in 2017 and stayed there until she died just ten days ago. During that time the care and attention she received were beyond compare. It can only be described as a home from home. The staff were exceptional in their
kindness and attention and the facilities can only be described as equivalent to a five-star hotel. We looked at numerous places before we chose Canford Chase but nothing compared to this wonderful nursing home. The fact that they have been rated as outstanding by the Care Quality Commission is quite understandable as there is nothing to complain about with the facility or the quality of care. Thank you to everyone at Canford Chase.

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Review from S F (Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, from show round to admission. Lovely room - spacious and well decorated. Very clean and well-kept home.
Approachable manager, friendly staff. I couldn't ask for more.

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Review from F M (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel welcome. I like the food. Carers are very kind.

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Review from M R (Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after well.
Clean and welcoming home.
Visitors welcomed well.
Food good and restful at night.

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Review from B R (Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome.
Room lovely - garden views.
Everyone is so friendly.

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Review from F D (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. I'm well looked after here. Staff are kind and the new manager is very helpful and has time for us all.

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Review from Sandra N (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 2 years at Canford Chase. It’s the hardest thing choosing a home for a parent but we definitely made the best choice. She really enjoyed her time here joining in with the crafts, baking and singing which was her favourite. The staff are all so kind and friendly and you have such
peace of mind that your loved one is being so well cared for.
Thank you so much to all of the staff. You are all amazing.

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Review from Y P (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's home from home.

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Review from Frances M (Day Care) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 95 and often tells me "they're very, very kind here", I looked up her word "kind", these are some of the wonderful qualities it describes...affectionate, compassionate, considerate, gentle, sympathetic, tender-hearted, thoughtful, understanding. This perfectly describes the truly exceptional
team at Canford Chase Care Home. Mum is as precious to them as she is to me! A special day when I walked in to ask if they might care for my parents back in 2017! My experience is one of true vocation and never-ending kindness from all the staff. Thank you.

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Review from Renee T (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Canford Chase at the end of January after a fall and a week in hospital. The first few weeks were a period of adjustment for him, but he is settling in well now and feels safe and secure and is being beautifully cared for in very comfortable surroundings. He is enjoying his food, and
I am also made welcome with tea and cake. Thank you to everyone at Canford Chase for your kindness and patients - you are all amazing!

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Review from R K (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My huge thanks to all the people at Canford Chase Care Home for looking after my mother so wonderfully well for four years. It is impossible to list everyone who was kind to my mum as it applied really to everyone who had anything to do with her. Every member of staff I interacted with was very professional
and had plenty of time for me and my mother. A fantastic team of carers, nurses, all support staff and management. I couldn’t have wished for a better care setting for her.

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Review from M T (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Great food. Made to feel like part of a family.

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Review from June D (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect for me.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Canford Chase is calculated as follows: ( (209 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canford Chase is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (2)

Charlotte

Charlotte Wilson

Job Title: Home Manager

Charlotte leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Everlyn

Everlyn Mesina

Job Title: Clinical Lead

Everlyn is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canford Chase to verify any information. View our terms and conditions. Canford Chase has an Enhanced Service - more info.