Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU
Review Us
9.8 97 Reviews
  • Canford Chase, Poole
Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award-winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden, it offers five-star luxury accommodation for fifty-two residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Canford Chase is situated in the grounds of a large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with a large flat-screen television.

The spacious dining room overlooks the grounds and garden. On the first floor, the quiet lounge gives on to two balcony areas. The large and airy lounge on the second floor provides additional television viewing facilities. The home has its own fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.
Show Canford Chase on the Map

Care Provided by Canford Chase

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1472
The price(s) shown are provided by the care home. Contact Canford Chase for full pricing details and T&Cs.

Contact Canford Chase to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Canford Chase to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (11)

Visiting

  • There are no specific visiting hours at Canford Chase; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Canford Chase, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Canford Chase Reviews (97)

9.8

Canford Chase has a Review Score of 9.8 (9.849) out of 10, based on 20 reviews in the last 2 years.
Over all time Canford Chase has 97 reviews.

Overall Experience
  • 91
  • 5
  • 1
  • 0
  • 0
Date Published
  • 97
  • 8
  • 13
  • 20
  • 77
Reviewer Connection to Canford Chase
  • 28
  • 25
  • 14
  • 6
  • 6
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 97, showing 41-60
Review from B R (Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome.
Room lovely - garden views.
Everyone is so friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F D (Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. I'm well looked after here. Staff are kind and the new manager is very helpful and has time for us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra N (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 2 years at Canford Chase. It’s the hardest thing choosing a home for a parent but we definitely made the best choice. She really enjoyed her time here joining in with the crafts, baking and singing which was her favourite. The staff are all so kind and friendly and you have such
peace of mind that your loved one is being so well cared for.
Thank you so much to all of the staff. You are all amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y P (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances M (Day Care) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is 95 and often tells me "they're very, very kind here", I looked up her word "kind", these are some of the wonderful qualities it describes...affectionate, compassionate, considerate, gentle, sympathetic, tender-hearted, thoughtful, understanding. This perfectly describes the truly exceptional
team at Canford Chase Care Home. Mum is as precious to them as she is to me! A special day when I walked in to ask if they might care for my parents back in 2017! My experience is one of true vocation and never-ending kindness from all the staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Renee T (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Canford Chase at the end of January after a fall and a week in hospital. The first few weeks were a period of adjustment for him, but he is settling in well now and feels safe and secure and is being beautifully cared for in very comfortable surroundings. He is enjoying his food, and
I am also made welcome with tea and cake. Thank you to everyone at Canford Chase for your kindness and patients - you are all amazing!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R K (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My huge thanks to all the people at Canford Chase Care Home for looking after my mother so wonderfully well for four years. It is impossible to list everyone who was kind to my mum as it applied really to everyone who had anything to do with her. Every member of staff I interacted with was very professional
and had plenty of time for me and my mother. A fantastic team of carers, nurses, all support staff and management. I couldn’t have wished for a better care setting for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Great food. Made to feel like part of a family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June D (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect for me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela T (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-rate, personally i wouldn't want to be anywhere else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew R (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring, professional and friendly. The home is very well equipped and they provide all the adaptations I need.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norah H (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot say a bad word, everyone is very helpful. The food is very good and the service excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison T (Daughter of Resident) published on 30 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived after almost five weeks in the hospital. She told me the home was 10/10 after her first night and always says how kind the staff are. The food is excellent, she is not an easy person to please, so I’m so happy she is safe and well and nothing I ask for is too much trouble. The first
2 weeks for new residents is hard without being able to visit, but my sister and I spoke to her every day and now she is so active downstairs. It was definitely worth keeping everyone safe by having this restriction in place so don’t be put off choosing Canford Chase because of this. Thank you to all the team - you are amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison M (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary care. The caring staff didn’t put a foot wrong. Delightful and empathetic staff, One and all. At every stage of my Dad’s final illness, the team treated him with kindness, gentleness and respect. Even at the end when the pandemic prevented us from visiting, they arranged a beautiful Skype
call for us to say goodbye. I am eternally grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diana O (Wife of Resident) published on 28 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very kind and caring. My husband seems to have settled well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie C (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Canford Chase Care Home highly enough. My mother has been looked after here for 7-years. She is always treated with respect, and I know she is so safe and secure. The carers and all the staff are so lovely, and I can see all work so hard. At this especially challenging time, I am 100%
confident in Canford Chase that everything is being done to ensure the residents' safety; every single need is taken care of.
The catering also needs a huge mention; the lunches are delicious and top quality - the chef is amazing.
The home itself is a beautiful building, the reception is lovely and welcoming, and the lounge and dining areas are beautifully decorated. The residents' rooms are really well decorated, and the ensuite bathrooms are spotless. The garden is absolutely stunning, with a gorgeous shaded seating area and plenty of space for everybody - there is even a summer house. My mother is in such great hands, and I am so grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda D (Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canford Chase is very efficiently run. All the staff are kind, caring and always with a smile. I am very happy here. I have enjoyed the garden as well as the comfort of the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came in for a period of respite care. From our first meeting to when she left all the staff were amazing. Mum referred to Canford Chase as "The Hotel" and raved about the food. Even better she is a lade reborn thanks to this short period of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Sister of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has lived at the home for nearly a year. I have another brother who lives in another Colten care home. Staff recognise him as a gentle and friendly man who enjoys living at the home. The garden is stunning and he spends much time outside supported by the care staff. He really enjoys his food
and enjoys the music and sociable atmosphere. Nurses and all care staff including activities are wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William H (Grandson of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad moved into Canford Chase after a lengthy selection process. He looked around numerous other homes but was taken aback by both the staff and the ambience of the home.
Sadly my grandad has now passed, but in his brief stay at Canford Chase, he was very complimentary about everything related
to the home.
Since my grandad's death, Canford Chase staff have shown great empathy and been very helpful during a difficult time.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your response. Your Grandad was with us for a short time but during his time with us he enjoyed walking in the garden rather than joining in any planned activities. Your Grandad did raise a concern about the temperature of the soup which was addressed at the time. I also offered him the opportunity to move rooms as his room was near to a stairwell but he preferred to remain in his room.
Thank you for providing feedback at this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Canford Chase is calculated as follows: ( (205 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canford Chase is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Wilson

Job Title: Home Manager

Charlotte leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Everlyn

Everlyn Mesina

Job Title: Clinical Lead

Everlyn is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canford Chase to verify any information. View our terms and conditions. Canford Chase has an Enhanced Service - more info.