Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden it offers five star luxury accommodation for fifty two residents.
Canford Chase is situated in the grounds of large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with large flat screen television. The spacious dining room overlooks the grounds and garden. On the first floor the quiet lounge gives on to two balcony areas. The large and airy lounge on second floor provides additional television viewing facilities. The Home has is own fully equipped hairdressing salon, and a selection of specialist bathrooms including a hydrotherapy bath.
Group: Colten Care Ltd
Person in charge: Charlotte Wilson (Manager)
Local Authority / Social Services: Borough of Poole Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 50
Shared Rooms: 1
Rooms with ensuite WC: 51
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Canford Chase is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode BH13 6EU.
Wilts & Dorset operate regular bus services in the Poole area, all routes and timetables can be found on their website.
Branksome Train Station is just under 1 mile from the home.
Visiting:
At Canford Chase, there are no specific visiting hours, all that is asked is that the visitors book is signed, if outside of Reception hours, just ring the bell and a member of staff will enable entry.
Parking:
Canford Chase has its own car park just outside the front of the home. When planing a visit please get in touch and a space can be saved.
Latest Care Quality Commission* Report on Canford Chase: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Canford Chase has a Review Score of 9.8 (9.831)
The Review Score of 9.8 (maximum of 10) for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Canford Chase in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.831 for Canford Chase is calculated as follows: ( (149 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Canford Chase is based on 11 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 11 Reviews ÷ 11 Target = 1.000
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Submitted from a Postal Card by A R on Wednesday 12 April 2017. Relates to April 2017.
The best nursing and care. Excellent food provision, choice and service as well as "top notch" activities and trips/visits out. Also, constant thought and reinvestment in the lovely garden and premises is much appreciated. I view them all as my second family. Thank you.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by H.G T on Thursday 23 March 2017. Relates to March 2017.
My wife has been here for the last 2 weeks. So far, we have found the facilities to be excellent.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Lee S on Wednesday 15 March 2017. Relates to February 2017.
Both of my parents moved into Canford Chase together.
Mum had Alzheimers and was at the end of her life, dad also needed care and support due to a disability following a stroke. The end of life care and kindness given to my mum was outstanding. She could not have been cared for better. The support and care given to my dad throughout and following mum's death, have been brilliant. He has settled exceptionally well and nothing is too much trouble. The staff, without fail, always act with kindness, dignity and respect. The activities are brilliant. Dad says the food is excellent and family and visitors are always welcomed. Outstanding.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Horace T on Monday 13 March 2017. Relates to February 2017.
A beautifully run care home that I would recommend to anyone.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by F D on Friday 3 March 2017. Relates to January 2017.
Frist - my wife's stay allowed me to have an operation. Secondly - I was able to recover from my operation with a stay at the home. (With my wife). I found the home to be excellent.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Stephen D on Friday 24 February 2017. Relates to January 2017.
The whole family, including residents, have always been treated with the utmost of respect Highly recommended this care home, its management and all staff. The recent refurbishment has certainly brightened up all rooms and common areas and makes them easy on the eyes.The external visits and birthday celebrations certainly add to the welcoming atmosphere at Canford Chase.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Rose A on Thursday 3 November 2016. Relates to September 2016.
The staff swiftly assessed my mother and took her in after she was made temporarily homeless after a fire in her block at her house. She received a great welcome and a welcoming hug. The staff went out of their way to make mum feel at home. The food was delicious, plentiful and tailored to mums desires. The activities to her liking but most important of all the staff very attentive. Thank you.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Cleanliness: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Satisfactory
Submitted from a Postal Card by Margaret P with assistance of Friend of Resident/Service User on Tuesday 13 September 2016. Relates to September 2016.
I lived in a sheltered accommodation for 18 years as I needed more care. My friends have advised me to come to Canford Chase Nursing Home because they came for respite before.
Over here I find I get more support, the staff are very friendly and caring.
I am in the process of selling my flat, soon when I will sell it and I will consider Canford Chase as my home.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Kitty D on Wednesday 10 August 2016. Relates to July 2016.
Felt secure and very well looked after by all staff. Carers very gentle. Nothings too much trouble.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Submitted from a Postal Card by Desmond W on Friday 22 July 2016. Relates to July 2016.
Everything is very good. The nurses and carers did everything they could to help my wife. They did feed her and make her comfortable, more during the last 6 to 8 weeks. Nothing was too much trouble for them, even though, on occasions, she refused their help.
The staff are lovely people and everything they provided for her was first class and if I asked for something, it was always provided.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Sharon E on Tuesday 5 July 2016. Relates to June 2016.
I am a fit 77 year old widow. I had a fall on 20th May 2016, whilst attending a social function meeting at 4pm (No alcohol or food involved) this fall resulted in a right hip fracture and I had surgery at Bournemouth Nuffield Hospital. I came to Canford Chase nursing home on 3rd June 2016 and departed 24th June to return home. My care has been of the highest standard and I have no hesitation in recommending this nursing home.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Ethel W on Wednesday 9 March 2016. Relates to February 2016.
Everything first class, staff excellent good care, pleasant people, rooms very good, always ready to help.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by C A N on Tuesday 9 February 2016. Relates to January 2016.
Canford Chase offers an open and pleasing residence of a high standard at all levels of care for 54 ladies and gentleman. The rooms are well maintained offering comforting décor and unsuits. The communal areas are spacious and bright but can feel crowded at times when busy with wheelchairs and frames. Staff on all levels are to be commended for their service 24/7 creating a calm and happy atmosphere and quality meals, activities and excursions.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by Annie M on Wednesday 20 January 2016. Relates to January 2016.
My godmother has been in two other homes. The first care home chosen by myself became unsuitable due to her increasing care needs. The second chosen by social services was ok but Canford Chase was my 1st choice once I got P.O.A. It feels like a nice friendly hotel. All staff are welcoming and friendly. The rooms are clean and smart. My godmother is getting great care. Family and friends are encouraged to come in for lunch anytime (with 24 hours notice) I can honestly say the food is excellent. They are very organised and label all clothes within minutes of giving new items to them using smart iron on labels. I have no faults to say at all, well done Colton Care!
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Pamela T on Friday 6 November 2015. Relates to November 2015.
Superlative in every way. Nothing but praise.
How likely would you be to recommend Canford Chase? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Canford Chase
