Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU
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9.9 97 Reviews
  • Canford Chase, Poole
Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award-winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden, it offers five-star luxury accommodation for fifty-two residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Canford Chase is situated in the grounds of a large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with a large flat-screen television.

The spacious dining room overlooks the grounds and garden. On the first floor, the quiet lounge gives on to two balcony areas. The large and airy lounge on the second floor provides additional television viewing facilities. The home has its own fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.
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Care Provided by Canford Chase

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1472
The price(s) shown are provided by the care home. Contact Canford Chase for full pricing details and T&Cs.

Contact Canford Chase to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Canford Chase to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (11)

Visiting

  • There are no specific visiting hours at Canford Chase; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Canford Chase, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Canford Chase Reviews (97)

9.9

Canford Chase has a Review Score of 9.9 (9.852) out of 10, based on 21 reviews in the last 2 years.
Over all time Canford Chase has 97 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Canford Chase
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Total of 97, showing 1-20
Review from R J (Husband of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers very kind & look after her very well. Very comfortable room. High quality staff.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your kind feedback about Canford Chase. We're so pleased to hear you are happy with your loved one's care, and that the team's kindness, high standards and comfortable surroundings make a positive difference.
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Review from Chris B (Brother of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vanessa has been at Canford Chase for about 25 years! She is very happy and settled there. The staff have become like family to her and she has a great daily routine going. She has a lovely bright room which is always kept clean and tidy. Vanessa has a very good appetite and she loves the choice of
food from the menus, and always says how delicious the meals are. It is no surprise that Canford Chase has been rated as outstanding!
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your kind feedback. We're so pleased to hear your loved one has been so happy and settled at Canford Chase for 25 years and that the team and the quality of food and surroundings all contribute to her comfort and wellbeing.
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Review from David P (Son of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely setting and rooms with an abundance of friendly staff always on hand to help. The Food is also exceptional and our family loved the cafe available for visitors to help themselves to coffee and home made cakes. My dad spent just over a month here he was extremely well looked after and very happy.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your lovely feedback. We're so pleased to hear your dad was happy and felt so well cared for at Canford Chase, and that the team and welcoming environment made such a positive impression.
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Review from Richard A (Son of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canford Chase is truly outstanding, offering a calm, welcoming environment where residents feel safe and at ease. The ambience is peaceful, and the facilities are clean, modern, and thoughtfully designed to support the residents' comfort and wellbeing.
What really sets this home apart is the quality
of the staff and management. The team is highly competent, professional, and genuinely compassionate, consistently treating residents with dignity and respect. The management team fosters a positive atmosphere, with clear attention to detail and high standards of care.
Overall, a superb care home where professionalism and kindness go hand in hand.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your kind feedback. We're delighted to hear that Canford Chase's calm, welcoming environment and the team's professional, compassionate care have made such a positive impression.
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Review from Nicola M (Cousin of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canford Chase have provided an outstanding customer experience for my cousin who needed respite support following a hip replacement. From the outset the team were supportive, knowledgeable & accommodating, particularly when hospital discharge didn't go as smoothly as hoped. The onsite nursing care provided
peace of mind following a hospital acquired infection & the high quality facilities made the 4 week stay more like a 4 star hotel than a care facility.
Cleanliness is first class, food & drink is fantastic quality & the care & support is delivered with good grace & humour. The facilities include restaurant, on site hairdressing, weekly outings & a coffee bar. Flexibility meant friends & family could visit easily & without restrictions, & the 4 for 3 offer made the necessary rehabilitation stay good value for money. Special thanks to Jess on reception, Meryl in restaurant, Maxie in office & congratulations to Manager Charlotte on a superb facility.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your wonderful feedback. We're delighted to hear your cousin's stay at Canford Chase felt so supportive and reassuring, and that the team's knowledgeable care, flexibility and high-quality environment made such a positive difference to their recovery.
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Review from Malcolm R (Husband of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I am delighted with Canford Chase. On entry, one gets a sense of calm, yet some activitity always seems to be going on in the lounge and that's good. I must admit, it is rather nice to always be addressed by name. The staff do appear to have had a huge beneficial effect on my wife's wellbeing
and for that I thank them wholeheartedly.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your kind feedback about Canford Chase. We're so pleased to hear the home's welcoming atmosphere and the team's support are having such a positive effect on your wife's wellbeing.
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Review from Barry S (Friend of Resident) published on 1 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canford Chase is, without doubt, a wonderful environment where residents are enjoying care of a very high standard. The staff are all very friendly and helpful, the nursing care, if required, is excellent.
The home's decor and furnishings create a calm and welcoming ambiance that is more like a hotel
than a care home. My relative is resident here and is very happy with the care she is receiving from her nurses and carers.
Truly a first class delivery of great care. Thoroughly recommended.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your thoughtful feedback. We're delighted to hear your relative is happy at Canford Chase and that you value the care, environment, and support provided by the team. Should there be anything you feel we could improve, we would very much welcome the opportunity to speak with you and learn more.
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Review from Pamela S (Respite Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my experience of staying here was excellent.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your feedback. We're pleased to hear you had such a positive experience at Canford Chase.
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Review from Wendy F (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Canford Chase in November 2025. This was a massive upheaval for her after 50 years in her own home. The staff were amazing they were welcoming and quickly allayed any worries she had. They go to know her needs and were reassuring on every level nothing was too much trouble whether
it was care staff management domestic or kitchen staff. In fact the home feels like one big happy family each time I come to the home they are so welcoming and it is reassuring to know my mum is being looked after so well. I wouldn't hesitate to recommend this home to anyone who needs support.
Reply from Charlotte Wilson, Home Manager at Canford ChaseIt means a great deal to hear how smoothly your mother has settled into life at Canford Chase after such a significant change. We know what a big step it can be to leave your own home after so many years, so it's lovely to hear that the team were able to offer the right support and reassurance from the very start. Thank you for sharing your experience with us, and for your recommendation.
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Review from Roberta A (Respite Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose to come here following discharge from hospital, having been admitted after a fall and a complicated fracture of femur repair. I have been a regular visitor to various residents here for the past ten years. I am a key pastoral assistant at a church. I know the staff, care, support, safety, and
security to be excellent, as is the food delicious & presented attractively & appetising.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for sharing your experience. It's lovely to hear that, after many years of visiting others at our home, you felt confident choosing to come here yourself. We're so pleased you've felt well supported during your recovery, and that the care, food, and familiar faces have lived up to your expectations. Your kind words mean a great deal to us all here at Canford Chase.
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Review from C C (Wife of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came into Canford Chase initially for respite. However, he is now a full time resident as he suffers from advanced parkinsons. Sadly, I was no longer able to look after him at home. It took a while for him to settle in, which is to be expected. I find the staff pleasant and helpful.
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Review from Kate F (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Canford Chase have been absolutely brilliant getting Mum settled in and have made what could have been a difficult time very easy with their care and thoughtfulness They all work really hard to help the residents make the most of every day and it is great to see Mum happy and enjoying life
to the full. Super impressed with the ethos and everyone we have met so far. Thank you!
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you so much for sharing your kind words about your mum's experience at Canford Chase. We're delighted to hear how smoothly her settling-in period went and that our team was able to make such a positive difference. It means the world to us that your mum is happy and enjoying life to the full here. Thank you once again.
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Review from O A (Sister-in-law of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my brother in law arrived, we knew that he was being looked after extremely well. He was in a very poor state physically, having come straight from the hospital, but in a short time he was a new man. Until his arrival at Canford Chase, he had been depressed and given up on eating. By
the time he left, thanks to the care of every member of staff, he had improved in every way. We thoroughly recommend the home and thank everyone for their genuine care and patience.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for taking the time to share your brother-in-law's experience at Canford Chase. We're so pleased to hear how much he improved during his stay and that the care and support he received made such a difference to both his health and outlook. It's incredibly rewarding for our team to know their efforts helped him regain strength and confidence. Your kind words and recommendation mean a great deal to us all, thank you again.
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Review from Horace T (Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's difficult to say, all I want to say is it's lovely including the staff. It is lovely, it never changes.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your kind words. It's so lovely to hear that you continue to have such a positive experience, and that the team helps make the home feel so welcoming. We really appreciate you taking the time to share your feedback with us here at the home.
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Review from Sylvia D (Wife of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband with advanced Parkinson's moved to Canford Chas in June 2024 from a different care home. It was the best decision. There is no comparison in the care quality, in the surrounding, the atmosphere of a home, feeling welcomes, the choice of activities all well planned. The staff is superb, all
there to help. The fees are very similar to other self-funded establishments. An excellent company, well managed right from the top.
Reply from Charlotte Wilson, Home Manager at Canford ChaseIt's wonderful to hear how much of a difference the move to Canford Chase has made for your husband. We're so pleased that you've felt the quality of care, atmosphere, and overall experience have met your expectations. Knowing that our team and the home environment have made you feel welcome and supported really means a lot. Thank you for taking the time to share your feedback.
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Review from N H (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident of Canford Chase for circa eight months. During that time I have visited him most days and witnessed first hand the treatment he has received. Whilst not medically trained, I have run businesses and employed hundreds of people, so hopefully I can judge staff and I have
found the staff at Canford Chase and the care they give to be exemplary.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for sharing your feedback. We're so pleased to hear how happy you are with the level of care your father has received at our home. It's wonderful to know that our team's hard work and dedication have made such a positive impression. We really value your kind words and will be sure to share them with the rest of the team. Thank you again for taking the time to share your experience with us.
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Review from Elise T (Daughter-in-law of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my elderly parents-in-law reached a crisis point, in poor health and unable to manage at home, we found immediate support and exceptional care at Canford Chase - with an emergency out-of-hours evaluation and admission.
The compassionate team provided outstanding care, comfort and dignity, ensuring
peace of mind during a difficult time. I can't express enough the relief of handing over to professionals. The level of attention, communication, and quality of food and facilities were truly five-star. Their dedication made an immeasurable difference, allowing us to focus on spending precious time together without the burden of care. The team have gone over and above with their genuine interest, care and compassion for all of our family, especially in end-of-life care. We will forever be grateful. Deepest gratitude goes to the manager and her team for their unwavering commitment. We feel so lucky to have experienced this.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you so much for sharing your experience with us. We are so pleased that our team could provide support to you and your family during such a difficult time. It's reassuring to know that the care and attention provided by our team brought you peace of mind. We are very sorry for your loss, and I'll be sure to pass on your kind words to the rest of the team. Thank you again.
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Review from S M (Son of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Canford Chase for two weeks respite care and to consider her options now that she needs help with daily tasks.
The facilities are first class, the staff are wonderful and the food is excellent.
She was looked after very well and enjoyed having people around her.
She is looking
forward to another 'holiday' and I am happy that she is happy and well cared for when she is there.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your lovely review of Canford Chase. We're delighted to hear that your mum had such a positive experience during her two-week respite stay with us. It's wonderful to know she felt well looked after and is already looking forward to her next 'holiday' at our home. We look forward to welcoming her back in the future! Many thanks again for your kind words.
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Review from Luci G (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canford Chase is a wonderful home where everyone took the time to get to know my mother and help her settle in. I enjoyed visiting as I felt welcome anytime of day and the garden was such a lovely place to be able to spend time with her. Mum enjoyed having company around her and the food was always
good quality and varied, while her room was was kept spotless as were her clothes. Everyone who helped looked after mum was kind and compassionate and she particularly enjoyed the range of activities each day, especially the trips out. I am so grateful to everyone at Canford Chase that mum was able to enjoy her last couple of years in such an exceptional home.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for your review of Canford Chase. We were honoured to care for your mum and have her as part of our community. It's wonderful to hear that she enjoyed her time with us, and she will be dearly missed by everyone here. We are very sorry for your loss, and please know our doors are always open if you ever need anything or wish to visit.
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Review from Emma B (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at Canford Chase for a year and a half, and this review is long overdue. I have had experience with two other outstanding care homes for relatives, but this one truly feels more like a homely hotel than a care home. The rooms and communal areas are cosy and do not have an institutional
feel. The garden is spectacular and offers frequent outings and daily activities. All staff are friendly, and kind and treat and know the residents as individuals. Their interaction is a pleasure to witness. Canford Chase has even more of a family feel since the change of manager at the end of last year, so that was the icing on the cake. I'm hugely grateful that my Mum is being so well cared for.
Reply from Charlotte Wilson, Home Manager at Canford ChaseThank you for leaving a review of your experiences at Canford Chase. It has been wonderful to have your mum with us for the past year and a half. Our team is dedicated to ensuring that each resident feels comfortable and cared for, and your recognition of their hard work means a lot to us. We also take great pride in our communal spaces and garden, and creating a cosy and welcoming environment is very important to us. So, it delights us to hear that you feel Canford Chase offers a homely setting and that both you and your mum feel part of the family here. Thank you once again for your kind words and for taking the time to leave a review.
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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Canford Chase is calculated as follows: ( (216 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canford Chase is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Wilson

Job Title: Home Manager

Charlotte leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Everlyn

Everlyn Mesina

Job Title: Clinical Lead

Everlyn is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Frequently Asked Questions about Canford Chase

What types of Care is Canford Chase registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Canford Chase have?

There are 53 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Canford Chase?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Canford Chase to the centre of Poole?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canford Chase to verify any information. View our terms and conditions. Canford Chase has an Enhanced Service - more info.