Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU
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9.8 97 Reviews
  • Canford Chase, Poole
Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award-winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden, it offers five-star luxury accommodation for fifty-two residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Canford Chase is situated in the grounds of a large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with a large flat-screen television.

The spacious dining room overlooks the grounds and garden. On the first floor, the quiet lounge gives on to two balcony areas. The large and airy lounge on the second floor provides additional television viewing facilities. The home has its own fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.
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Care Provided by Canford Chase

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1472
The price(s) shown are provided by the care home. Contact Canford Chase for full pricing details and T&Cs.

Contact Canford Chase to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Canford Chase to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlotte Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (11)

Visiting

  • There are no specific visiting hours at Canford Chase; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Canford Chase, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Canford Chase Reviews (97)

9.8

Canford Chase has a Review Score of 9.8 (9.849) out of 10, based on 20 reviews in the last 2 years.
Over all time Canford Chase has 97 reviews.

Overall Experience
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Date Published
  • 97
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Reviewer Connection to Canford Chase
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Total of 97, showing 81-97
Review from S J K (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident in Canford Chase for two months. He was 96. The standard of care he received was exemplary. He was treated with great dignity and respect right until the end. His medical needs were always seen to. All the staff were extremely supportive. I often felt he was their only resident.
They always took the time to be there for him and for me. I and my late mother who sadly passed away during those last two months. I will always be eternally grateful for everything Canford Chase did for him. Thank You. I always had peace of mind he was being looked after.
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Review from Simon H (Son of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been fantastic.
They are friendly, extremely helpful and polite.
My mother has thoroughly enjoyed herself during her month's respite care at Canford.
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Review from Peter H (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff to be welcoming, friendly and caring. A nice personal touch; know everyone including family on first name terms. They appear to enjoy their work. Facilities are excellent, immaculate, cleanliness and attention to detail e./g fresh flowers and papers. The gardens are beautifully
maintained providing a lovely environment for residents to relax and enjoy nature. Daily activities/entertainment is varied and inclusive. The food is of good quality and the dining staff are kind and attentive.
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Review from Michael B (Nephew of Resident) published on 2 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed with all aspects of this care home. It feels like a 5-star hotel. The residents are looked after with the utmost care. The nursing is good and the activities throughout the day are stimulating and well organised. My aunt is very well looked after and appreciates the care she receives.
She enjoys the delightful garden and the excellent food and catering. As a visitor, I feel very welcome and enjoy coming here. I cannot praise this home highly enough.
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Review from A R (Daughter of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best nursing and care. Excellent food provision, choice and service as well as "top notch" activities and trips/visits out. Also, constant thought and reinvestment in the lovely garden and premises is much appreciated. I view them all as my second family. Thank you.
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Review from H.G T (Husband of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for the last 2 weeks. So far, we have found the facilities to be excellent.
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Review from Lee S (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents moved into Canford Chase together.
Mum had Alzheimers and was at the end of her life, dad also needed care and support due to a disability following a stroke. The end of life care and kindness given to my mum was outstanding. She could not have been cared for better. The support
and care given to my dad throughout and following mum's death, have been brilliant. He has settled exceptionally well and nothing is too much trouble. The staff, without fail, always act with kindness, dignity and respect. The activities are brilliant. Dad says the food is excellent and family and visitors are always welcomed. Outstanding.
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Review from Horace T (Husband of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautifully run care home that I would recommend to anyone.
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Review from Stephen D (Son-in-law of Resident) published on 27 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family, including residents, have always been treated with the utmost of respect Highly recommended this care home, its management and all staff. The recent refurbishment has certainly brightened up all rooms and common areas and makes them easy on the eyes.The external visits and birthday
celebrations certainly add to the welcoming atmosphere at Canford Chase.
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Review from Rose A (Son of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff swiftly assessed my mother and took her in after she was made temporarily homeless after a fire in her block at her house. She received a great welcome and a welcoming hug. The staff went out of their way to make mum feel at home. The food was delicious, plentiful and tailored to mums desires.
The activities to her liking but most important of all the staff very attentive. Thank you.
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Review from Margaret P (Resident) assisted by family/friend published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I lived in a sheltered accommodation for 18 years as I needed more care. My friends have advised me to come to Canford Chase Nursing Home because they came for respite before.
Over here I find I get more support, the staff are very friendly and caring.
I am in the process of selling my flat, soon
when I will sell it and I will consider Canford Chase as my home.
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Review from Kitty D (Resident) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt secure and very well looked after by all staff. Carers very gentle. Nothings too much trouble.
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Review from Desmond W (Husband of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good. The nurses and carers did everything they could to help my wife. They did feed her and make her comfortable, more during the last 6 to 8 weeks. Nothing was too much trouble for them, even though, on occasions, she refused their help.


The staff are lovely people and everything

they provided for her was first class and if I asked for something, it was always provided.
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Review from Sharon E (Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a fit 77 year old widow. I had a fall on 20th May 2016, whilst attending a social function meeting at 4pm (No alcohol or food involved) this fall resulted in a right hip fracture and I had surgery at Bournemouth Nuffield Hospital. I came to Canford Chase nursing home on 3rd June 2016 and departed
24th June to return home. My care has been of the highest standard and I have no hesitation in recommending this nursing home.
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Review from Ethel W (Husband of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything first class, staff excellent good care, pleasant people, rooms very good, always ready to help.
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Review from C A N (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Canford Chase offers an open and pleasing residence of a high standard at all levels of care for 54 ladies and gentleman. The rooms are well maintained offering comforting décor and unsuits. The communal areas are spacious and bright but can feel crowded at times when busy with wheelchairs and frames.
Staff on all levels are to be commended for their service 24/7 creating a calm and happy atmosphere and quality meals, activities and excursions.
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Review from Annie M (Relative of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My godmother has been in two other homes. The first care home chosen by myself became unsuitable due to her increasing care needs. The second chosen by social services was ok but Canford Chase was my 1st choice once I got P.O.A. It feels like a nice friendly hotel. All staff are welcoming and friendly.
The rooms are clean and smart. My godmother is getting great care. Family and friends are encouraged to come in for lunch anytime (with 24 hours notice) I can honestly say the food is excellent. They are very organised and label all clothes within minutes of giving new items to them using smart iron on labels. I have no faults to say at all, well done Colton Care!
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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Canford Chase is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.849 for Canford Chase is calculated as follows: ( (205 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.849
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canford Chase is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Wilson

Job Title: Home Manager

Charlotte leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Everlyn

Everlyn Mesina

Job Title: Clinical Lead

Everlyn is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canford Chase to verify any information. View our terms and conditions. Canford Chase has an Enhanced Service - more info.