Forest Court Care Home

Bradley Court Road, Mitcheldean GL17 0DR

Situated close to the Forest of Dean with scenic and relaxing surroundings, Forest Court care home provides nursing, dementia, palliative, and respite care.

Forest Court offers comfortable and welcoming rooms and en-suite bedrooms. Meals are fresh, nutritious and seasonal, with the chef getting to know the personal taste and dietary need of each resident. Personalised birthday cakes are a popular addition.

Residents can enjoy a variety of activities including music and movement sessions and gardening as well as regular outings.

At HC-One the experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Zoe Rees (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 16

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Forest Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Forest Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Forest Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.717 for Forest Court Care Home is calculated as follows: ( (172 Excellents x 5) + (44 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 226 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Forest Court Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Forest Court Care Home has a Review Score of 9.7 (9.717) from 19 Reviews


Average Ratings

  • Excellent
    15
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Forest Court Care Home?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Forest Court Care Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

Very well run and managed home, staff and management very approachable. Always made welcome and offered refreshments and biscuits when visiting. Very clean premises, lovely location and building. Residents seem happy and well cared for.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Professional capable staff. Home is welcoming and residents seem well cared for. There always seems to be plenty of staff on duty so the resident's needs are met in a timely way.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very happy with the care my husband has received in this home since he arrived one year ago. The staff are so helpful, polite and cheerful. It makes my visits so much more bearable. I trust that this high standard will continue in the hands of the new owners.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Whilst Forest Court has only been run by HC One for some two months, at the time of compiling this review, it is evident that there is a staffing problem, which I believe is being addressed.
However, with four communal rooms, I believe that staffing levels should provide for a member of staff to be in each of these rooms at any given time.
I have witnessed, intervened and assisted in resolving issues between residents when no member of staff has been present and have had problems finding staff.
This is purely lack of staff, not unwillingness of staff.
In order to assist in such an instance, it may be beneficial if visitors were to receive instructions as to how to use the alarm system which is in every room.
My reason for making this statement is that once I had been briefed on the colour coding and which to use for what, I used it during my fathers last 48 hours in the home and a member of staff reached his room within a couple of minutes.
If visitors knew the details of the system, they could assist staff by being additional 'eyes & ears' to resolve issues that arise in the absence of staff.

How likely would you be to recommend Forest Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Clare Sheehan, Care Advisor at Forest Court Care Home responded to this review on 06 Apr 2018:

Thank you for your comments. Although we have had to use more agency staff since transferring to HC-One, safe staffing levels have always been maintained and issues flagged with the recruitment team. The call bell system has been discussed with Relatives at meetings and I can flag again at the next Relative meeting on 26 April 2018. Staff do however routinely monitor lounge areas and the larger busier lounge has a consistent staff presence.

The home is managed by someone who actually cares about their residents, not money. She has the empathy which is needed. She is very approachable and will do anything in her power to help put you at ease, trusting her dedicated team under her to look after and care for your loved one.
Nothing was ever too much trouble.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Forest Court is a very well run and managed nursing home. Our experience of the staff has been very positive. Both nursing staff and carers are extremely good at their jobs and professional at all times. Staff are very caring towards our father and it is reassuring to know he is well looked after. The home is welcoming to visitors and family and staff are very supportive. All patients are treated with respect and dignity, and staff do their best at all times. It is a warm and caring environment and we appreciate all that the wonderful staff do.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

From the home manager to the housekeeping team. Everyone is doing a great job for my wife. The carers are "angels and saints from heaven". I just want to say thank you for everything you are doing and to keep up the great work. I am so happy with the care quality and the overall general positive attitude at the home.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Forest Court Care Home responded to this review on 16 Oct 2017:

Thank you for your review. It is so lovely to hear your kind words about our staff. It must give you such peace of mind knowing that your wife is so well cared for.

My brother was treated with extreme kindness and care and dignity and the staff went far above anything we expected, making this difficult and sad time much easier for us, his family.
We were also treated with kindness and respect and can't express how grateful we are to all of the staff at Forset Court for making my brother's final days as restful and peaceful as it could have been.
Thank you all.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Forest Court Care Home responded to this review on 18 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Dad was in Forest Court for just over 2 years. In that time, he was very happy indeed. The staff were very professional and caring and also very patient with him. The food was always very good and enough of it. I would always recommend Forest Court to anybody.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Forest Court Care Home responded to this review on 13 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

We are always very pleased with the excellent care. The nursing staff were always very kind and helpful. Also, kitchen staff were the same and reception staff no problems.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Simone Berkeley, Customer Service Advisor at Forest Court Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My experience of this home was excellent. The care, patience and consideration shown to all the residents was also excellent.
I couldn't have wished for a better place for my husband to have spent his last days.
I can't praise this home and it's staff enough.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Simone Berkeley, Customer Service Advisor at Forest Court Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

It is an excellent nursing home. All staff are very helpful, very caring and supportive especially when my aunt was very poorly.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Forest Court Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home is friendly, clean and tidy. The staff are well qualified and nothing is too much trouble. My dad loves it there. Despite his vascular dementia getting progressively worse.
Well done the team.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Forest Court Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has Alzheimers's and at Forest Court, we have found a care home that we can confidently feel she is being looked after and cared for in the most wonderful setting and within a lovely, caring and totally competent environment. She is as content as she has been for many years and we have no hesitation in recommending it to anyone else.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Forest Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband was a resident here for 18 months and received excellent care. We would not hesitate to recommend this care home for people with dementia as their care and understanding was wonderful.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Lydia Waller, Customer Service Administrator at Forest Court Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband, who has dementia found it very difficult to stay anywhere for more than 30 minutes, yet to my surprise and complete relief he was comfortable being at Forest Court Care Home from the 'Get Go'. I put this down to welcoming, friendly. professional yet laid back approach of the staff. There was plenty of room for him to 'wander' safely and people who understood his need to collect things and handle them in odd places. I was kept informed of his medical/social status and was impressed by the professionalism of the medical team who were so sensitive and adapt when he needed palliative care. To sum up, I always felt there was a very strong team spirit at the home, which came from an enthusiastic and professional leadership and would recommend Forest Court Care Home to anyone who values good practice in the care of their loved ones.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Forest Court Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been a resident for ten months and my brother and I cannot praise up this wonderful nursing home enough. We love visiting mum because we always receive the warmest of welcomes from the two receptionists, including drinks, and seeing how well mum is cared for takes our stress away. The young lady manager is always bubbly and approachable should we have any concerns. The care staff are exceptionally patient with a particular understanding in how to cope well with the many symptoms associated with all stages of dementia. Mum has a lovely cosy en-suite room which is clean and very warm. The food is of a superior standard, cooked by hard working chefs, and it befits a 5 star hotel. The gorgeous garden with summer house has stunning views and wheelchair accessibility. The gardeners and maintenance men keep the whole establishment in tip top condition. There are nurses on duty 24/7 and the local doctor is only a short distance away, should he be needed. All in all we are 100% happy and grateful with the impressive amount of kindness and care mum receives. The home and staff exceed our expectations.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

From day one dad settled in well. The home was always welcoming, nothing was too much trouble. Knowledge and care of dad and his needs were excellent, as was the kindness and patience of the carers. Food was varied and nourishing. Always provided refreshments for us when we visited dad. Carers always had time to talk to us and tell us how dad was doing. Special thanks to the staff for their time, patience and exceptional care of dad during his time at the home.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

July 9th 2015 my wife and I reached our 60th Wedding Anniversary. Despite my wife being unwell I knew it was a occasion that needed to be marked in some way. I spoke with the staff and Events Manager at Forest Court who said they could help with putting on light refreshments. So together with my three Sons and members of their families we had a light afternoon tea at the home. We couldn't praise the Buffet that was provided enough. Fresh, filling and thoroughly enjoyable with Tea, Coffee, Juice and a drop of Bubbly also provided. We were given a room of our own to use which the Staff had decorated with Banners and Balloons. The Staff, not just on this occasion, always make you feel welcome with a warm smile and a ""nothings too much trouble" attitude. A very pleasant afternoon indeed.

How likely would you be to recommend Forest Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Forest Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Forest Court Care Home