Barchester Hunters Care Centre

Cherry Tree Lane, Cirencester GL7 5DT

Hunters Care Centre, is a former country manor house in a stunning position on the Fosse Way, on the outskirts of Cirencester. The home is accessible from the M5 and M4. Residents can enjoy the local amenities of Cirencester and the surrounding Cotswolds countryside. They provide a range of accommodation and services from independent living to 24-hour nursing care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years. Drop in any time to see what they have to offer.

Group: Barchester Healthcare Ltd

Person in charge: Sue Astill (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 97 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Financial/Pre Admission assessment. Ages 55+.

Single Rooms: 75

Shared Rooms: 11

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Hunters Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Barchester Hunters Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Barchester Hunters Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.414 for Barchester Hunters Care Centre is calculated as follows: ( (98 Excellents x 5) + (91 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 203 Ratings = 4.414

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.773 Points relating to the number of positive Reviews for Barchester Hunters Care Centre is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.4 positive Reviews (97 registered maximum number of service users ÷ 5). 15 Reviews ÷ 19.4 Target = 0.773

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Barchester Hunters Care Centre has a Review Score of 9.2 (9.187) from 17 Reviews


Average Ratings

  • Excellent
    8
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hunters Care Centre?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hunters Care Centre

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Staff here are excellent - caring and thorough but they are very pushed for resources and have very little time to spend any "quality time" with the residents. We visit every day but for those residents without visitors in the memory lane area, it is quite lonely and stressful.

A suggestion would be for the activities teams to do a film/music session as so many on the top floor are too immobile to attend activities in the main area. Otherwise just provide a CD player and lots of musical CD's.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

My Mother has been at Hunters for 18 months. She has been and continues to be given great care and support from all the staff who are truly caring.

The home has a happy feel and is very welcoming to relatives.
Nowhere is perfect, but the Staff always try to correct any problems calmly and quickly.

Hunters have had a problem retaining a permanent Manager.
But hope that is now being resolved.
Also once refurbishment is taken place in New Year tired areas will be nicer
for the residents.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

I have been a regular visitor at Hunters over the last year. I have to say they have had lots of changes over the last year but I am so impressed with the manager standing in. She is a wonderful lady, resident and staff focused, she is a credit to Barchester. Well done for finding her.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

As a daughter of a relative (my mother), she is very well looked after and cared for. The staff are very friendly and very welcoming and I have a good rapport with them.
My mother has settled in very well and they treat her with respect and dignity.
There are a couple of things that could be tweaked but overall I am very happy with the care that she receives.

How likely would you be to recommend Barchester Hunters Care Centre? Likely

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Average Rating:   4.5 out of 5

I have previously remarked that the home needs more staff. They manage with agency staff but I do realise that all nursing homes are suffering staff shortages.
The staff work very hard and deserve congratulations for all they do.
The acting manager has taken note of the food issue and it has been vastly improved. Slow cooking has meant tender meats. Well done to the manager!
Happy Christmas to all at Hunters, keep up the good work.
This manager is certainly making a difference.

How likely would you be to recommend Barchester Hunters Care Centre? Likely

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Average Rating:   4.1 out of 5

I find the staff are very caring and kind. They always do their best to accommodate our requirements.
As a family we are able to trust mum's care to them in the knowledge she is safe and well cared for.
Dementia/Alzheimer's is a devastating disease for a family who have no previous experience of the condition. Hunters Care centre have made it more bearable for us and mum.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Mum was in respite for 6 weeks and was looked after very well indeed and the staff there are wonderful. They went above and beyond for a difficult client who was in much pain. Can't thank them enough for the special care that Mum received and also how well we, as her family, were treated as well.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has received great care here. Her needs have been met kindly with particular attention to her diabetes. The home itself is safe with a lovely garden. The staff face every challenge with patience - I have been here when the residents have been very challenging.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Hunters Care Home is in a lovely location and has got lovely gardens and grounds and the surroundings are lovely. If I was asked if I would recommend it as a good care home then I would say yes. All the staff including the carers are all very friendly and welcoming.
However, there are a few things that I could do with being tweaked (or adjusting) but overall Hunters Care Centre is a lovely care home.

How likely would you be to recommend Barchester Hunters Care Centre? Likely

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Average Rating:   4.5 out of 5

I have been so happy with the care my friend received whilst living at Hunters. The staff are wonderful and the Operations Manager is like a breath of fresh air to the company.
One only hopes that Barchester realise this lady's true worth.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident for about five months. I have found the staff to be very friendly and caring. Paying a lot of attention in talking to the residents and calling them by name a nice personal touch and full of patience. This seems to create a happy atmosphere. Attention to activities to relieve boredom is good.
Lovely venue, the gardens are a credit and lovely for the residents to walk or be walked around. I am glad sherry or wine is offered at meal times which seems varied. Rooms are kept well. There is a staff shortage which should be essential to recruit to ease the current staff.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

The home is well run and staff are very good. The premises suffer from poor maintenance, such as the need for external painting.
Staff recruitment and retention are a current problem.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

My mother is treated with the utmost dignity and respect. Hunters Care Centre is in every respect creates a lovely homely environment for both the residents and their families.
I would highly recommend Hunters as an excellent care centre.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother had previously been at a home in Cheltenham with great facilities etc but no heart.
What really struck me about all the staff at Hunters was their open friendliness and genuine desire to care for someone - not just going through the motions of care.
I was truly impressed - from the receptionist to kitchen staff to senior nurses - everyone was warm and friendly.
This is so important.
At the other place, I really had to 'work hard' to get some staff to relate to me.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4 out of 5

My mother is treated with dignity and kindness by the caring staff at Hunters Care Centre.
However, 'Memory Lane' is a rather tried environment with poor lighting and a cramped lounge which is in need of a redesign and refurbishment.
The facilities do not match those of the general side of Hunters.
A conservatory could be added to give additional space and light.
The gardens in 'Memory Lane' also need attention, the view from lounge 2 is mainly of a bare fence which is hardly attractive.
The chairs in the lounge face inwards and it is hard to see out, the decking area of the courtyard is rather bare.
The physical environment needs significate improvement.

How likely would you be to recommend Barchester Hunters Care Centre? Likely

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Average Rating:   4.3 out of 5

Great home friendly, welcoming, not clinical, kind and caring staff would highly recommend. Food is excellent all prepared by the chefs on site and fresh daily. Residents appear happy, content and engaged by the activities staff and carers. Beautiful grounds and setting.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

My Aunt has been at Hunters Care Centre for over 4 years and my mother was a resident before her. The staff are kind, considerate, caring and appreciate the importance of my Aunts dignity. Overall I have been and still am very happy with Hunters Care Centre.

How likely would you be to recommend Barchester Hunters Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

November 2013

Job Vacancies

Staff Profiles

Tracey

Tracey McDonald

Job Title: General Manager

Description:

I’m Tracey, General Manager of this beautiful home. I started my career as a cadet nurse at age 16 and was one of the first people to receive special authorisation to commence my nursing qualification early at the age of 17 and a half. I received the accolade ‘Student Nurse of the Year’ in my second year of training and following completion of my training, worked in the private sector as an RMN. Just 3 years later I became Sister of a Mental Health Ward.

I took a career break to have my two wonderful children. I’m married to Malcolm, who also works for Barchester and is part of the Barchester Charitable Foundation band, The Tin Shakers.

When I returned to work I joined a nursing home providing care for high dependency residents with dementia and challenging behaviour. For reasons unknown, with a full time job and two young children, I decided to embark upon further training and commenced a degree in Mental Health and Business Studies! Upon completion of these studies, the opportunity arose to move to the picturesque Cotswolds and join Barchester.

I have been with Barchester since 1999 and started right here at Hunters as Head of Memory Lane. I moved to a sister home for the opportunity to become Deputy Manager and advance my career and when the opportunity presented itself in 2010 to return to Hunters as the General Manager, I jumped at it!

I hope you’ve enjoyed reading a little about me. You can read about some of my team below and do feel free to browse the Hunters web pages to find out more about the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hunters Care Centre