Barchester Moreton Hill Care Centre

Standish, Stonehouse GL10 3BZ

Overlooking stunning views of the Cotswold countryside, Moreton Hill Care Centre has been completely restored to become one of the finest care homes in the area. Moreton Hill provides first-class 24 hour residential and general nursing care as well as expert care for those living with a dementia in a Memory Lane Community.

In addition to an incredibly homely environment, Moreton Hill Care Centre boasts a team of highly-qualified and attentive staff who really focus on the individual needs of residents, many of whom have been with the home for a number of years.

Whether you are looking for nursing expertise or a safe environment coupled with an extensive programme of social activities, Moreton Hill promises to exceed all your expectations.

Visitors welcome any time - a warm welcome always awaits you.

Group: Barchester Healthcare Ltd

Person in charge: Sharon Morgan (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Full needs assessment carried out prior to admission. Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 67

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at any time

Parking:

Ample parking on site to front and rear

Latest Care Quality Commission* Report on Barchester Moreton Hill Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for Barchester Moreton Hill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Barchester Moreton Hill Care Centre in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Barchester Moreton Hill Care Centre is calculated as follows: ( (194 Excellents x 5) + (115 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 330 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Moreton Hill Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 27 Reviews ÷ 13.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Moreton Hill Care Centre has a Review Score of 9.5 (9.521) out of 10 and an Average Rating of 4.5 out of 5 from 28 Reviews over all time

Average Ratings

  • Excellent
    17
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Moreton Hill Care Centre?

  • Extremely LIKELY
    21
  • Likely
    6
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Moreton Hill Care Centre

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I would like to praise staff for the outstanding care given to my son who is completely bedridden aged 63. They show willingness in everything they do. Nothing is too much trouble. Everyone greeted with kindness including visitors. The care is superb. I would recommend the home to anyone needing care and understanding. I would like to award Morton Hill Care Home 5 Stars ***** for the outstanding quality of care given. Everything to do with the home is superb. Grateful thanks.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff were excellent, also food and other services.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This is a lovely home. All the staff have been loving and caring. I have thoroughly enjoyed my stay here. My family chose the home at my request while I was in hospital, so that I could rest and get well and strong again.

Thank you all.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Moreton Hill is a very nice care home situated in wonderful surroundings.
There have been many staff changes recently and staff morale generally seems a little low although I don't know the reason for that. However, my mother is well cared for although staff numbers are low.
My only criticism would be that alarm bells are responded to slowly. My mother had a fall recently and we were pleased with the care she receives.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4 out of 5

My mother stayed at Moreton Hill for 3 nights in July whilst I had a break. She hated the first care home we tried but she was most impressed with Moreton Hill. The staff were very good indeed all of the staff. My mother had a very nice room and she loved the position and the views of the home.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

The staff are excellent, cater to my Uncle's needs. My Uncle is looked after to a high level. Staff engage well with him. Also, the staff are very accommodating to the family, engage well, make us feel welcome at any time of the day.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I feel the care for my Dad has been good. The staff are excellent but could do with more support. The extreme weather hasn't helped and the staff should be comfortable in their staff clothes to give great care. There could be more air conditioning on the top floor. Also, activities should be looked at either with having 3 staff at all times or activity staff just doing activity stuff, so more one on ones are possible. The residents care is key, so keeping the staff happy helps so they don't feel like leaving their profession.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Don't know

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Average Rating:   4 out of 5

Genuinely kind, helpful, caring staff, who are unfailingly patient with the residents (and the relatives).

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4 out of 5

My husband has resided on floor 4 for the past two years. He has received excellent care from the team. The team leader has cared for my husband with love and dignity and nothing is too much for her. I do hope she is appreciated and supported by mangement as the floor would not survive without her.
Thank you.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Likely

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Average Rating:   3.9 out of 5

I visited several care homes before choosing Barchester Moreton Hill Care Centre for my mother. I was immediately struck by the care homes caring staff at all levels. The atmosphere is relaxed, spacious, beautifully enhanced with positive energy not only from the staff but the residents. My mother who's always feared a residential home was animated with joy at seeing it and all the facilities it would be providing for her new needs. On returning from a few days holiday, I returned to visit her and was greeted by an extremely happy and contented mother. This is thanks to excellent nursing skills, amazing tasty meals, activity choices and security of a loving care home. She's a new woman and now wants to live as long as possible to relish her new life at Barchester Moreton Hill Care Centre. Such joy.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I was very poorly when admitted for respite care 6 weeks ago.

Thanks to excellent care from everyone I am able to return home restored to health and able to cope again.

The patience of care staff in encouraging me to eat and drink and exercise has been second to none.

They have accommodated my requests for tea at all hours, especially 5 am.
I have enjoyed the food a lot, although I only have a small appetite, and have tried some new dishes.

Well recommended.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4 out of 5

My mum lived at Morton Hill for almost 19 years and my dad spent the last one and a half years of his life here too. The staff are excellent and some of the most friendliest and welcoming people you could wish to meet. They became our second family and several staff have watched my daughters grow up over the past 19 years.
All staff even when they are at their busiest have time to say hello and have a quick chat. They showed a lot of compassion and care and for that we know Mum was very grateful. The staff were emotionally there to help her through the loss of her husband. Morton Hill became a part of her family and we will miss seeing all the staff every week that have cared for both my mum and dad. I cannot fault anything that the staff at Morton Hill have done for the past 19 years and I will be eternally grateful to them.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

This place is amazing, they have brilliant food, the staff are very friendly, the cleaners are always onto their jobs. Even though I've seen that they are short staffed they always try their best to clean everywhere.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

The home's location is perfect for the family to visit mum during her stay for respite period. The staff are all very caring and supportive. The food is of an excellent standard.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very lucky to have got mum into home so close to our homes it makes visiting much easier. The staff are all very caring and helpful. The home is warm and friendly with great views around.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Likely

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Average Rating:   3.9 out of 5

The strength of any home lies in its staff and the staff at Moreton Hill Care Centre are excellent. They are compassionate and supportive. They are knowledgeable and approachable and they always did what they could to make our mother's life as comfortable as possible.
I felt confident in the knowledge that she was being well looked after. Furthermore, she was able to strike up bonds of friendship with some staff hence easing the loneliness of her days. It is a great pity that you saw fit to wast vital money on unnecessary garish, plastic refurbishments totally out of character with a Tudor farmhouse (which Moreton Hill was originally) instead of employing more staff to lighten the workload.
With regard to management, I am unable to assess it since over the six years it has ranged from excellent to satisfactory. Happily, it now seems to be on track.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

I have lived here for 8 years. I am very happy and consider this to be my home.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

The care my father has received has been excellent. They are so approachable and caring. I couldn't ask for more. However, more staff are needed during busy periods of the day. The staff have also been a great support to me whenever I have been concerned or upset about my Dad's dementia.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Likely

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Average Rating:   4 out of 5

Welcoming, warm and friendly staff. The food is healthy and hot when served. The room is kept clean and tidy. There are lovely places to sit with beautiful views of the landscape including the river Severn. Staff show good care of personal needs e.g. haircare and pedicure treatment.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Likely

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Average Rating:   4.7 out of 5

The most fantastic homes belong to Barchester, in which Barchester Moreton Hill Care Centre is one. Making the decision to put my grandmother in a residential home was one of the hardest I've made to date, however, I am certain that the care and compassion received at Barchester Moreton Hill Care Centre have enabled me to feel comfortably happy with the move. The staff are more like a family who put her needs and wishes as their priority. I cannot fault the last 18 months my grandmother has been a resident here and my gratitude and appreciation for staff will last an eternity.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

There have been difficulties for several months due to staff shortages, changes of managers and prolonged renovation of public areas.

However, the staff have worked hard and done their very best. Now, these three issues are being successfully addressed thanks to the work of the managers during this period, there have been improvements.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Likely

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Average Rating:   4.3 out of 5

The home is very well run by management and staff are all very caring. The food and rooms are excellent as well as cleaning etc.
There could be a few more activities to try to stimulate but I am aware that it is difficult with short-term memory.
All around, when it comes time for me to have to go in a home, I will see if you have any spaces.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at Moreton Hill showed a great deal of compassion and kindness when looking after my father, during a complex and difficult set of circumstances. The Manager really went out her way to do all that she could for us. The location and garden areas are so beautiful, it really does help to enhance any stay here. In addition to this, the nursing care he received was of a very high standard. Thanks to all who showed their care and attention.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Likely

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Average Rating:   4.6 out of 5

Staff always pleasant and positive. Always patient and encouraging. Activities advertised but not really seen any in action. Maybe more familiar music being played in a lounge would liven things up.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I am a resident. The activities are wonderful, I went to Weston-Super-Mare today for one of our trips. It is very good inside and outside. The care is excellent and they look after me very well. My room is very tidy and comfortable with wonderful views. I love watching other people. The whole place is very elegant and the chef always meets expectations. I love that the staff will always find time to take me out so I can enjoy the beautiful view around Morton Hill. They wish their windows regularly.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My friend is extremely happy living here. She speaks highly of the care and kindness of the staff. She enjoys the meals prepared she tells me, by the chef. She enjoys the one-to-one time that individual members of staff spend with her on her hobby.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This was our 96 year old dad's 1st experience of respite - so we visited many care homes to get it right 1st time - and we most certainly did. Initially, we were struck with the views and old-world atmosphere; so we knew dad would settle, opposed to the modern clinical feel of many others.
Immediately we saw how well the staff interact with both the residents and each other. This was much to our surprise, as dad was reluctant to leave his bungalow whilst a new bathroom was fitted,
He absolutely loved his 4 week stay and was sad to say goodbye. He is used to continual company at home and thus enjoyed meeting new friends and participating in the different activities and eating home cooking.
The staff were amazing, tailoring to his specific needs and encouraged him with kindness and humour, even though he is a very strong character and independent. He quickly viewed them as good friends.
He lost one arm in the war and for the last 6 years has progressively suffered from Alzheimers.
We have no qualms now about any future visits and highly recommend Moreton Hill.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

In April 2016 my mother needed assisted living after having a fall where she broke her hip and recently being diagnosed with liver cancer. We chose Moreton Hill - after doing our own research - as it came out on top on all points of care we needed for her.

From day 1 she was treated with dignity as well as friendliness from all ranks of staff. She loved them and this helped her settle in. Visitors to her were welcomed and it became more of a 'large family' than separate units. Visiting mum almost every day of the 8 months, my husband and I soon developed rapport with the staff and any problems with mum's care were soon sorted.

Moreton Hill has 'soul' and this only comes from the staff. Visitors are offered cups of tea and biscuits/cake which they appreciate. When mum passed away on Christmas Eve, we were treated with dignity and affection - yes, affection. The staff were sad at mum's passing but pleased to have helped.

How likely would you be to recommend Barchester Moreton Hill Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

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Staff Profiles

Sharon

Sharon Morgan

Job Title: General Manager

Description:

Welcome to the beautiful setting of Moreton Hill! I'm Sharon and I am lucky enough to be the general manager of this wonderful home in the Cotswolds.

I am a Registered Nurse and have managed Care Homes for many of my 25 years in the Healthcare industry. I bring with me a passion for delivering first class care and now I have first class surroundings too!

The team here are exceptional and I am already very proud to be able to lead them and to motivate them to provide the best possible care for our residents. I have an open door policy and encourage staff, residents and family members alike to drop by for a chat at any time.

Please enjoy reading a little about Moreton Hill but don't spend too much time browsing - why not just drop by for a coffee instead?

Awards / Recognitions

February 2018

April 2017

February 2016

September 2010

Job Vacancies