Barchester Moreton Hill Care Centre

Mum came into Moreton Hill for respite during the covid pandemic after a fall. We were unable to access care for her at home at this time. Mum arrived feeling very weak and unwell and was so very well cared for. She had access to nursing and doctor's visits. It was a real shame that due to covid there was a period of not being able to socialise in the dining area and to attend activities during some of her stay but she was safe warm and kindly taken care of and for me and my family this was a huge relief. The staff are so approachable and would always give time to answer and discuss any questions or worries that we had.

Lovely care home couldn't wish for anywhere better.

All the staff are friendly and caring. Senior staff are extremely responsive in spite of the enormous challenges faced during the pandemic. Only issue is staff shortages, e.g reception is often overburdened not manned. Overall highly recommended.

My mum was cared for with so much love, care and compassion throughout her stay. All the staff from the ladies who brought mum's laundry into her room to the senior management treated her with respect and dignity, right up until her end of life care when the entertainment and activities staff still involved her with Poppy Day and Christmas preparations. Also taking the magic table into her room and displaying falling leaves and such like on her wall which mum loved.

An excellent care home. Very helpful and kind staff, but it would be helpful if they all spoke English.

Manager, assistant manager and all the staff were caring, compassionate and friendly to us and mother during her respite.

She has nothing bad to say about anything and has become the happy person she used to be without the stress of bills, cooking and more when she was at home. Thank you over and over again for everything.

My friend moved into Barchester Moreton Hill Care Centre in Horley last year. When I went to see her she had nothing but praise for the staff and home. She is extremely happy living in and joins in every activity that is on offer. She looks well and happy and next year will be her 100th birthday, It is so good to see a lovely lady like her still enjoying life to the full.

Our Aunt was at Moreton Hill Care Centre for only a few weeks. During that time all staff did everything they could to make a difficult move for an elderly lady, who was daily becoming more frail, as welcoming and comfortable as possible. The management, nursing and care were excellent and professional. Communications from the home were regular and relevant. They were happy to spend time answering any concerns or questions. Our apprehensions about a new environment were erased. Our Aunt sadly passed away but was treated with the utmost care, dignity and thoughtfulness. Our undertaker commented on the care. Many, many thanks for your care and kindness.

A big thank you to everyone at Moreton Hill. My dad is a recent resident admission with advanced dementia. We were made very welcome at short notice by the manager and staff. Dad is already settling in and receiving excellent care - he is 93. Minor observations are around the online visit booking system, which is very limited. The home is very accommodating with out of service visits, but the current policy of daytime week visits is not helpful for those of us in full-time work.

We had been searching for a care home for my mum in vain until we drove up to Moreton Hill and realised that what we had hoped to find did really exist after all. Set in a beautiful location with superb buildings and grounds, the physical environment was only matched by the exceptional staff that we met. They are warm, caring and highly professional, and Mum loves them dearly. Their kindness and dedication have kept Mum safe and happy during these difficult times - and they have the heartfelt gratitude of Mum and all her family.

Respectful, warm atmosphere.

Very pleasant visit to see my parents. Thank you.

Would highly recommend. Very welcoming. Have been so helpful and accommodating through covid. Great house keeping team. Lovely food is provided.

Thank you to this beautiful care home. This is a beautiful home. The staff are dedicated and look after their clients with special care. It takes so much stress away from family knowing that their loved one is cared for so well. I cannot praise all of the staff enough for the way they cared and looked after my nephew the way they did, he was so happy with the care he had, allowing his mother and father to relax and worry less about his care.

Finally, the personal care and attention to every individual resident by each member of staff can only be admired and loved. I was reluctant to leave.

Have lived here for 11 years. Any problems have always been dealt with asap. Very happy here.

The service and care I have given are very much in line with my expectations and needs. The restrictions caused by Covid have been carefully and excellently applied and so caused residents little inconvenience. There could be an improvement in the distribution of information.

My mother was a resident at Moreton Hill from June 2019 until she sadly passed away in August 2020. My mother very much enjoyed living at the home. Staff welcomed her warmly and she was soon involved in the activities, the activities coordinator was wonderful and worked out my mother's personality quickly and found activities that would suit her, she particularly liked poetry reading and flower arranging. My mother had vascular dementia and she was looked after appropriately and encouraged to participate as much as possible in the daily life of the home, she was in a wonderful bedroom with views overlooking the surrounding countryside. She enjoyed dining in the dining room and going on the odd excursion outside of the home. Staff at the home are genuinely interested in the residents, without exception, I found them caring and friendly often doing over and above their duty; they encouraged feedback and ways to improve. Everyone was respectful towards my mother and empathetic of her needs.

The care home has worked with me to settle mum into the care home, I especially like the activities to keep mum stimulated. Mum says she enjoys the lunches and likes going on trips out whenever possible. Mum loves the care home cats!