Barchester Moreton Hill Care Centre

The care home is situated in an idyllic area with wonderful views. Staff are friendly and helpful. The activities staff are very good and do a lot of organising events.

A beautiful home in outstanding countryside. Staff are friendly and caring.

The staff were excellent, also food and other services.

This is a lovely home. All the staff have been loving and caring. I have thoroughly enjoyed my stay here. My family chose the home at my request while I was in hospital, so that I could rest and get well and strong again.

Thank you all.

My only criticism would be that alarm bells are responded to slowly. My mother had a fall recently and we were pleased with the care she receives.

I feel the care for my Dad has been good. The staff are excellent but could do with more support. The extreme weather hasn't helped and the staff should be comfortable in their staff clothes to give great care. There could be more air conditioning on the top floor. Also, activities should be looked at either with having 3 staff at all times or activity staff just doing activity stuff, so more one on ones are possible. The residents care is key, so keeping the staff happy helps so they don't feel like leaving their profession.

Thank you.

Genuinely kind, helpful, caring staff, who are unfailingly patient with the residents (and the relatives).

The staff are excellent, cater to my Uncle's needs. My Uncle is looked after to a high level. Staff engage well with him. Also, the staff are very accommodating to the family, engage well, make us feel welcome at any time of the day.

I visited several care homes before choosing Barchester Moreton Hill Care Centre for my mother. I was immediately struck by the care homes caring staff at all levels. The atmosphere is relaxed, spacious, beautifully enhanced with positive energy not only from the staff but the residents. My mother who's always feared a residential home was animated with joy at seeing it and all the facilities it would be providing for her new needs. On returning from a few days holiday, I returned to visit her and was greeted by an extremely happy and contented mother. This is thanks to excellent nursing skills, amazing tasty meals, activity choices and security of a loving care home. She's a new woman and now wants to live as long as possible to relish her new life at Barchester Moreton Hill Care Centre. Such joy.

I was very poorly when admitted for respite care 6 weeks ago.

Thanks to excellent care from everyone I am able to return home restored to health and able to cope again.

The patience of care staff in encouraging me to eat and drink and exercise has been second to none.

I have enjoyed the food a lot, although I only have a small appetite, and have tried some new dishes.

Well recommended.

All staff even when they are at their busiest have time to say hello and have a quick chat. They showed a lot of compassion and care and for that we know Mum was very grateful. The staff were emotionally there to help her through the loss of her husband. Morton Hill became a part of her family and we will miss seeing all the staff every week that have cared for both my mum and dad. I cannot fault anything that the staff at Morton Hill have done for the past 19 years and I will be eternally grateful to them.

This place is amazing, they have brilliant food, the staff are very friendly, the cleaners are always onto their jobs. Even though I've seen that they are short staffed they always try their best to clean everywhere.

Very lucky to have got mum into home so close to our homes it makes visiting much easier. The staff are all very caring and helpful. The home is warm and friendly with great views around.

The home's location is perfect for the family to visit mum during her stay for respite period. The staff are all very caring and supportive. The food is of an excellent standard.

With regard to management, I am unable to assess it since over the six years it has ranged from excellent to satisfactory. Happily, it now seems to be on track.

There have been difficulties for several months due to staff shortages, changes of managers and prolonged renovation of public areas.

However, the staff have worked hard and done their very best. Now, these three issues are being successfully addressed thanks to the work of the managers during this period, there have been improvements.

The most fantastic homes belong to Barchester, in which Barchester Moreton Hill Care Centre is one. Making the decision to put my grandmother in a residential home was one of the hardest I've made to date, however, I am certain that the care and compassion received at Barchester Moreton Hill Care Centre have enabled me to feel comfortably happy with the move. The staff are more like a family who put her needs and wishes as their priority. I cannot fault the last 18 months my grandmother has been a resident here and my gratitude and appreciation for staff will last an eternity.

The care my father has received has been excellent. They are so approachable and caring. I couldn't ask for more. However, more staff are needed during busy periods of the day. The staff have also been a great support to me whenever I have been concerned or upset about my Dad's dementia.

Welcoming, warm and friendly staff. The food is healthy and hot when served. The room is kept clean and tidy. There are lovely places to sit with beautiful views of the landscape including the river Severn. Staff show good care of personal needs e.g. haircare and pedicure treatment.