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Whittington House Nursing Home

58 Whittingham Road, Benhall, Cheltenham, Gloucestershire GL51 6BL
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Very competent, friendly staff. A nice, clean environment. Lots of natural light and greenery.Danny H(Son-in-law of Resident/Service User)
Whittington House Nursing Home, Cheltenham
The chef and his team provide very good quality varied meals with daily menu choicesMartyn W(Husband of Resident/Service User)
Whittington House Nursing Home, Cheltenham
Mum was keen to get back to Whittington House and the activities.Jenny W(Daughter of Resident/Service User)
Whittington House Nursing Home, Cheltenham

Located in a peaceful woodland setting, on the outskirts of Cheltenham, Whittington House Nursing Home is an elegant and spacious home incorporating features that meet the changing needs of its residents. The home is locally recognised for providing high-quality, personalised care which combines a range of options to support your individual needs. With a warm, welcoming atmosphere, the home is designed to provide residential, nursing and dementia care for up...  

Care Provided by Whittington House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,458From £1,566
Residential Dementia CareFrom £1,512From £1,620
Nursing CareFrom £1,620From £1,728
Nursing Dementia CareFrom £1,674From £1,782

Contact Whittington House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kirsty Hopton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Family and friends able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.

Parking

  • Car parking available on site and roadside parking also available very close by.

Whittington House Nursing Home Reviews (78)

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9.4

Whittington House Nursing Home has a Review Score of 9.4 (9.431) out of 10, based on 26 reviews in the last 2 years. Over all time Whittington House Nursing Home has 78 reviews.

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Review from Hilary M (Wife of Resident) published on 22 August 2025 Submitted via Website
Overall Experience

The environment is very pleasant, with lounge areas and dining rooms being smart for a care home. One has confidence in the staff who seem efficient, caring and who work as a team. My husband is bed-bound, and he is checked regularly. The food is good and varied. I visit almost daily, but I can be confident that my husband is in safe hands if I go away for a few days.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your husband is receiving and the recognition of the facilities at Whittington House. Your feedback has been passed on to the team.

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Review from S B (Daughter of Resident) published on 14 August 2025 Submitted via Website
Overall Experience

Whilst the staff are very pleasant the care is extremely variable at times, the room is not always clean and the cost each year increases by a large percentage leaving us with excessive monthly care bills. Would not recommend.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House. We are always trying to improve the care and service for each resident that lives at the Home, so we will be in contact with you very soon to discuss the issues raised below to rectify them and how we can meet your expectations in the future.

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Review from Pauline J (Respite Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience

I was here for 2 weeks to recover after a hip replacement op, and learning ti walk again. All the staff were very patient, cheerful and encouraging. The food was in abundance beautifully presented and appetising. My room was light and bright with a wet room ensuite. I chose this place as my neighbour recommended it to me as she was here 2 years prior after the same hip replacement and I remember visiting her at the time.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care that's been provided at Whittington House and it is lovely to hear that you've enjoyed the food on our menu. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from N W (Son of Resident) published on 23 July 2025 Submitted via Website
Overall Experience

Excellent care from all staff. The home and the food were all good. Only slight criticism is that we didn't always receive updated information , but this is probably due to not being able to access relatives information online system as it was being shut down prior to changing systems.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care your relative is receiving, we're improving our systems to better support the communication between families and our home.

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Review from Talonne B (Daughter of Resident) published on 24 January 2025 Submitted via Website
Overall Experience

Whittington House is amazing and I can't recommend enough! They have an holistic and person-centred approach towards their residents and I've noticed a real change in my mother's physical and mental health since arriving at Whittington. We have had hiccups or teething problems if you will, however, the staff are all willing to listen and work with us as a family to resolve any issues. The manager is really lovely and very approachable, she genuinely listens to your concerns and quite clearly does her job with a passion. The nurses and care staff work in a very high standard and the food is very nutritional as my mother is finally putting on weight. The admin team and reception are only too happy to help with anything that might arise. I work in a nursing home myself and I genuinely can't recommend this nursing home enough. Thank you Whittington House and thank you to each and every person who works in the home.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Talonne. We are so pleased to read your positive comments about your mother's care at Whittington House and it is lovely to hear you've noticed a real difference since her arrival. It's also very appreciated when someone within the industry can...  

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Review from G B (Daughter of Resident) published on 23 October 2024 Submitted via Website
Overall Experience

All residents' water should be changed daily, however, this isn't the case as on most occasions when we visit it is at least one or two days old on the sticker - or the sticker has been removed. We have complained on numerous occasions but unfortunately, the situation isn't resolved.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House. I have recently reached out to you to address the concerns that were raised, and we're glad that both yourself and resident are happy with the changes we've made to improve the communication and ensure the resident's water is...  

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Review from Jane W (Daughter of Resident) published on 9 August 2024 Submitted via Website
Overall Experience
My mum decided she could no longer look after herself at home, ordering shopping and cooking/preparing meals had started to overwhelm her.
We looked at a number of homes within the area, closer to her family.
Whittington House is purpose-built, with good-sized rooms, each having its own individual character and view. Each floor, there are 4, has its own lounge and restaurant area, although residents if they are able, can use any floor.
There is a cinema room, and several different lounges, with activities each day for the residents to participate in.
It did take Mum a while to settle in, just getting used to new surroundings having been in her own flat for over 15 years. 6 months in Whittington House she is in her words 'very happy' and is delighted someone else now does the shopping and cooking. She is able to have a varied menu each day and can choose from 3 options for each meal.

I now have my mum-daughter relationship back where I can visit her for coffee and a meal.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Jane. We are so pleased to read your positive comments about the care your mum is receiving and that she is settling into the home well, as we know the transition can be a challenge. We're glad to have been able to remove the overwhelming feeling...  

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Review from Anna N (Daughter of Resident) published on 30 May 2024 Submitted via Website
Overall Experience
Dad was at Whittington House for the last two years of his life and received very good care. The home is well-managed and has a great team of conscientious, caring staff who make it a happy place to be.
Dad had Alzheimer’s and was at constant risk of falling and so needed one-to-one care during the daycare to keep him safe. He had some excellent carers who went above and beyond to look after Dad’s health and wellbeing, taking a genuine interest in him and making a real effort to entertain him with things that he enjoyed. He was always treated with dignity and respect and we could relax knowing that he was in good hands.

The building is a pleasant, clean and fresh environment. It has light and spacious rooms with big windows overlooking the woods, and the simple layout and wide corridors are easy for an older person to navigate. Big thanks to the Whittington team for everything.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you, for leaving such a lovely review. We are sorry for your loss, and we are pleased that your Dad received the care that he deserved while he was staying with us. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be passed on to the team.

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Review from Lyn W (Daughter of Resident) published on 15 April 2024 Submitted via Website
Overall Experience

Mum has been a resident for 6 months. The staff have been very kind and caring. There has been one incident during that period when the carer upset Mum. The environment is very nice, purpose-built, and modern. There are lots of activities (if residents wish to join in). The food has been variable, although this is a matter of personal taste. Alternatives are available on request. On a daily basis, communication is satisfactory but it is sometimes difficult to obtain specific information.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House Care Home and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback. If you would like to discuss this further, we would be happy to arrange a meeting with you. If this is something you'd like to do, please get in touch with us.

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Review from Bernard C (Resident / Service User) published on 12 March 2024 Submitted via Postal Card
Overall Experience

We are very well cared for. All of the staff work very hard to see that all our needs are met. The home is very well-cleaned daily. There are some very nice sheltered gardens which are ideal for residents to sit out in the summer. Food is adequate, though variety is limited.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House and your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback, and we will pass this across to the team.

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Review from Wendy H (Daughter of Resident) published on 12 March 2024 Submitted via Website
Overall Experience

My mother was in Whittington House for seven years. Her care was fantastic. Excellent food. Always gently encouraged to eat when she didn’t feel well. The home is always clean and well-kept. I was always contacted if there was a problem or the staff were worried about Mum. I cannot fault Whittington House.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Whittington House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from D I (Son of Resident) published on 19 February 2024 Submitted via Website
Overall Experience
My mother had become in need of 24-hour care and therefore we had to search for a suitable care home. Having researched and visited several in a variety of counties we decided on her remaining in her home town and selected Whittington as our favourite.

The whole experience from the initial call to arrange viewing and subsequently the prompt availability of a room for initial respite followed by the acceptance as a permanent resident was excellent. I can fully recommend the facility and staff.

Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read the positive comments about you and your mother’s experience in choosing Whittington House, and we’re glad to have met your expectations. Your feedback will be passed on to the team who will be delighted with your review.

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Review from B J (Daughter of Resident) published on 15 September 2023 Submitted via Website
Overall Experience
First of all, I must comment on the outstanding support and care that all at Whittington House provided for my late mum. They helped and supported us through this very difficult and sad time. Taking care of Dad and helping him adjust to Mum's passing and coming to terms with Mum no longer being there. I am pleased to say that Mum and Dad, spent Mum's final few months together both being well looked after with all of their needs taken care of.
Dad came to Whittington House as respite care, but during this time, and being assessed, it became apparent he would not cope back at home. It was a big adjustment for him but Whittington House Staff once again helped him adjust, with care and attention to his needs. Dad now joins in the activities and can still do his art and gardening.
I cannot always be there, but I have no worries as I know Dad is being well looked after. The staff always keep me informed and are straight on the phone if Dad's not well.

Lastly, I look forward to going.

Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for your kind words and recognition of the team at Whittington House. We are so sorry for your loss and we hope we made your mum’s time with us was as comfortable and as peaceful as possible. We’re glad we’ve been able to help your dad and you during this time. We’re also encouraged that...  

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Review from Jenny W (Daughter of Resident) published on 18 June 2023 Submitted via Website
Overall Experience

My mother has been a resident at Whittington House Nursing Home for 3 1/2 years. Recently she needed to be admitted to hospital for an emergency. The staff identified this and informed me immediately. They packed a bag for Mum with everything she needed for her stay to be comfortable and this reflected their knowledge of what Mum liked. This meant I could meet Mum at the hospital and stay with her. Fortunately, her stay was only 3 days but during this time Mum was keen to get back to Whittington House and the activities. This reflects Mum's feelings that Whittington House is her home. This is a credit to the staff who look after her so well and organise all the activities. We are very grateful for the care Mum receives.

Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review Jenny, we are so pleased to read your positive comments about your mother’s care at Whittington House and it’s great that she truly feels at home here with us. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Bev E (Daughter-in-law of Resident) published on 8 June 2023 Submitted via Website
Overall Experience
We have been extremely happy with the care of our father/father-in-law.
He is always clean and tidy, all the carers and other staff members know him and always make small talk with him. This is so important as obviously, they are often on their own for periods of time.
We as a family are always contacted if he’s not well or has a fall etc.
We receive a weekly activity sheet of everything that is on offer for the residents.
The building is well-maintained and very clean.
All staff are extremely friendly to us all in the family.

Personally, I highly recommend it

Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Bev. It’s our pleasure to have your Father live with us and we are pleased to read your positive comments regarding both you and your Dad’s experience at Whittington House. Your feedback will be passed on to the team.

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Review from Jasia P (Daughter of Resident) published on 21 February 2023 Submitted via Website
Overall Experience
My mother has been a resident at Whittington House Nursing Home for nearly two years. Choosing a suitable care home for a loved one is always going to be a difficult decision. Whittington House is the second one she's been in so I have experience with how standards vary. I'm happy to say Whittington House is far better in every respect and standards are improving continually, especially since the new manager has taken on the management role.
During normal working hours, the phone is answered quickly by a friendly receptionist. Residents have the opportunity to give feedback at regular meetings, one of the outcomes being better menus. The corridors and shared areas are clean and don't have that smell often associated with care homes.

The activities at Whittington House are great, those responsible ensure there are lots of varied activities to keep residents stimulated. My mum's cognitive abilities have certainly improved largely thanks to this as well as the great care from all staff leaving me confident that she is in the best possible place.

Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review Jasia and for your kind words and recognition of the team at Whittington House. The care and services we deliver as a team to our residents and families is extremely important to us. We are pleased that your mum is receiving the care she deserves. Your feedback will be shared with the team.

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Review from Helen B (Sister of Resident) published on 6 February 2023 Submitted via Website
Overall Experience
My review relates to Whittington House Jan 2022- Aug 2022.
Having previous experience of a kind, caring and supportive home, Whittington House is none of these things.
From the time my sister moved in, the home were unable to provide for all her basic care needs.
Equipment missing, missing birthday cake, rude and abrupt staff, dirty rooms, poor communication throughout the whole of Caring Homes organisation.
I have particular concerns around dignity and respect. The home dressed my sister in night clothes with holes. This was the final memory I have of my sister, lying in nightclothes with holes, that were not even hers despite having new nightclothes in her drawer. For me, this is a lasting memory which causes unnecessary trauma and suffering as well as them letting my sister down.
There have also been many many unresolved concerns which, despite following a formal complaint process Caring Homes has still failed to provide an adequate reply let alone an apology.

Please avoid.

Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

We pride ourselves on the resident experience and are sorry that you are unhappy with the care your sister received. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. In this instance, our records differ from your account, and we...  

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Review from Alan K (Husband of Resident) published on 16 November 2022 Submitted via Postal Card
Overall Experience

Having Parkinson's, my wife's condition and attitude can be extremely variable and Whittington House Nursing Home rose to the occasion. They coped admirably. Thank you very much. As and when she requires full-time care we shall be looking to Whittington House.

Reply from Home Manager, at Whittington House Nursing Home

Thank you Alan for taking the time to leave us a review and for your kind words and recognition of the team at Whittington House. Your feedback will be shared with the team.

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Review from C S (Resident / Service User) published on 15 September 2022 Submitted via Postal Card
Overall Experience

Overall, I've been very happy with my stay. However, the food tends to be cold when getting it. The room has only been hovered twice, and that was when I requested it. Being over 6ft tall, I find the best the most uncomfortable I have ever had.

Reply from Home Manager, Home Manager at Whittington House Nursing Home

We pride ourselves on the resident experience and are sorry if some aspects of your stay fell below expectations. We have passed your feedback to the team and will use your comments to continue to build on and improve the services we provide.

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Review from M F (Son of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience

We have had a mixed experience of care. Generally, the standard has been okay but there have been some chaotic times. I believe that the staff do a really good job, given the information and training they have. One area which requires attention is keeping track of possessions and clothing which has often attracted complications. This is especially the case with laundry. I think Covid has made a hugely detrimental effect on care provision in many ways.

Reply from Home Manager, at Whittington House Nursing Home

Thank you for your review. We are disappointed to hear that you have had issues with the laundry and possessions. As you may be aware, we have introduced a new ‘button’ labelling system which should ensure that clothing is easily identifiable. I know that we have discussed this recently and the...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (2)

News
  • 07 Jan 2026

    Earlier this week, the Mayor of Cheltenham, Councillor Dr David Willingham, officially opened a new physiotherapy gym space at Whittington House. Next Step for Physiotherapy Whittington House Nursing Home in...

  • 07 Jan 2026

    Having proudly gained Veteran Friendly status, the team at Whittington House acknowledged the achievement at a special Remembrance Service for residents, veterans and guests from the wider community. Building Relationships...

  • 22 May 2025

    Dementia is an umbrella term for a range of progressive neurological conditions that affect memory, thinking, behaviour and the ability to perform everyday tasks. It is most associated with Alzheimer’s...

Upcoming Events

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Whittington House Nursing Home.

Meet the Team (4)

Kirsty Hopton
Kirsty HoptonJob Title:Home ManagerJoined: 2024

Kirsty is a passionate Home Manager and Registered Nurse at Whittington House Care Home and is dedicated to enriching the lives of residents through compassionate, dignified care.

She fosters a supportive environment for residents, their families and the care team, striving for the highest standards of care and well-being. Outside of work, Kirsty enjoys gardening, theatre, reading and DIY projects.

Lisa Smith
Lisa SmithJob Title:Deputy Manager

Lisa is a Registered Adult Nurse who graduated in Norway in 2006, with extensive experience in Orthopaedics, and A&E and was one of seven nurses to establish Norway’s first Nurse-driven Fracture Clinic in 2016.

She moved to England in 2017 to join her British partner and pursue new professional challenges, with a passion for supporting older adults in maintaining their independence, dignity and individuality.

Bruce Matanda
Bruce MatandaJob Title:Registered Nurse

Bruce is a Registered Adult Nurse who completed a Diploma in 2013, with experience in medical wards, surgical wards and high-dependency units. He also volunteered during the Cyclone Idai disaster.

He is dedicated to providing person-centred care, ensuring residents receive the best possible care in the most appropriate setting tailored to their individual needs.

Danni Barnard
Danni BarnardJob Title:Well-being Lead

Danni is a dedicated Wellbeing Lead with 7 years in the care sector. Passionate about supporting people with dementia, she serves as a dementia champion at Whittington House.

Danni uses her teaching degree and love for art to organise interactive, person-centred activities. Her extended family of rescued pets includes tarantulas, snakes, and ferrets.

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