Whittington House Nursing Home

58 Whittingham Road, Benhall, Cheltenham GL51 6BL
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9.4 70 Reviews
  • Whittington House Nursing Home, Cheltenham
Located in a peaceful woodland setting, on the outskirts of Cheltenham, Whittington House Nursing Home is an elegant and spacious home incorporating features that meet the changing needs of its residents. The home is locally recognised for providing high-quality, personalised care which combines a range of options to support your individual needs. With a warm, welcoming atmosphere, the home is designed to provide residential, nursing and dementia care for up to 66 residents, offering trial stays, short stays, convalescent care, long term care and end of life care for individuals or couples.

The exclusive Woodlands Suite at Whittington House was refurbished in July 2023 and offers beautiful garden rooms, inviting interiors, a spacious dining room and welcoming lounge. All of the ensuite bedrooms in Woodlands enjoy garden views and most have a private patio leading to the spacious gardens, which are a haven for birds and wildlife.

Whittington House’s dedicated and highly skilled staff provide 24-hour personalised care to ensure you get the best out of life every day. They work with residents and their families to create care plans that thoughtfully balance support alongside independent living. The service looks to maintain strong links throughout the local community and effective access to general practice as well as out of hours and urgent care services, to empower residents in the pursuit of a satisfying retirement.

At Whittington House, the Wellbeing Team encourages residents to be independent, enterprising and to never stop learning. Activities are aimed, through participation, at creating a sense of community, where new memories and friendships are also created. At the heart of their commitment is the desire to get to know what makes each and every one of their residents spark!

The team would be delighted to meet you, show you the home and discuss whether they are able to assist you or your loved one.
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Care Provided by Whittington House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Whittington House Nursing Home to find out the exact price for your requirements.

Contact Whittington House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Whittington House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Kirsty Hopton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Family and friends able to visit loved ones at any time they choose. Offer 100% visiting time flexibility.

Parking

  • Car parking available on site and roadside parking also available very close by.

Whittington House Nursing Home Reviews (70)

9.4

Whittington House Nursing Home has a Review Score of 9.4 (9.414) out of 10, based on 24 reviews in the last 2 years.
Over all time Whittington House Nursing Home has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to Whittington House Nursing Home
  • 26
  • 7
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  • 2
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Total of 70, showing 21-40
Review from Lyn W (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum has been a resident for 6 months. The staff have been very kind and caring. There has been one incident during that period when the carer upset Mum. The environment is very nice, purpose-built, and modern. There are lots of activities (if residents wish to join in). The food has been variable, although
this is a matter of personal taste. Alternatives are available on request. On a daily basis, communication is satisfactory but it is sometimes difficult to obtain specific information.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House Care Home and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback. If you would like to discuss this further, we would be happy to arrange a meeting with you. If this is something you'd like to do, please get in touch with us.

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Review from Bernard C (Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very well cared for. All of the staff work very hard to see that all our needs are met. The home is very well-cleaned daily. There are some very nice sheltered gardens which are ideal for residents to sit out in the summer. Food is adequate, though variety is limited.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave a review for Whittington House and your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback, and we will pass this across to the team.

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Review from Wendy H (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Whittington House for seven years. Her care was fantastic. Excellent food. Always gently encouraged to eat when she didn’t feel well. The home is always clean and well-kept. I was always contacted if there was a problem or the staff were worried about Mum. I cannot fault Whittington
House.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Whittington House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.

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Review from D I (Son of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had become in need of 24-hour care and therefore we had to search for a suitable care home. Having researched and visited several in a variety of counties we decided on her remaining in her home town and selected Whittington as our favourite.
The whole experience from the initial call to
arrange viewing and subsequently the prompt availability of a room for initial respite followed by the acceptance as a permanent resident was excellent. I can fully recommend the facility and staff.
Reply from Kirsty Hopton, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read the positive comments about you and your mother’s experience in choosing Whittington House, and we’re glad to have met your expectations. Your feedback will be passed on to the team who will be delighted with your review.

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Review from B J (Daughter of Resident) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First of all, I must comment on the outstanding support and care that all at Whittington House provided for my late mum. They helped and supported us through this very difficult and sad time. Taking care of Dad and helping him adjust to Mum's passing and coming to terms with Mum no longer being there.
I am pleased to say that Mum and Dad, spent Mum's final few months together both being well looked after with all of their needs taken care of.
Dad came to Whittington House as respite care, but during this time, and being assessed, it became apparent he would not cope back at home. It was a big adjustment for him but Whittington House Staff once again helped him adjust, with care and attention to his needs. Dad now joins in the activities and can still do his art and gardening.
I cannot always be there, but I have no worries as I know Dad is being well looked after. The staff always keep me informed and are straight on the phone if Dad's not well.
Lastly, I look forward to going.
Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for your kind words and recognition of the team at Whittington House. We are so sorry for your loss and we hope we made your mum’s time with us was as comfortable and as peaceful as possible. We’re glad we’ve been able to help your dad and you during this time. We’re also encouraged that he’s adjusted well with us and started taking part in the activities that is offered. Your feedback will be passed on to the team.

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Review from Jenny W (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Whittington House Nursing Home for 3 1/2 years. Recently she needed to be admitted to hospital for an emergency. The staff identified this and informed me immediately. They packed a bag for Mum with everything she needed for her stay to be comfortable and this reflected
their knowledge of what Mum liked. This meant I could meet Mum at the hospital and stay with her. Fortunately, her stay was only 3 days but during this time Mum was keen to get back to Whittington House and the activities. This reflects Mum's feelings that Whittington House is her home. This is a credit to the staff who look after her so well and organise all the activities. We are very grateful for the care Mum receives.
Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review Jenny, we are so pleased to read your positive comments about your mother’s care at Whittington House and it’s great that she truly feels at home here with us. Your feedback will be passed on to the team who will be delighted with your 5* review.

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Review from Bev E (Daughter-in-law of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the care of our father/father-in-law.
He is always clean and tidy, all the carers and other staff members know him and always make small talk with him. This is so important as obviously, they are often on their own for periods of time.
We as a family are always
contacted if he’s not well or has a fall etc.
We receive a weekly activity sheet of everything that is on offer for the residents.
The building is well-maintained and very clean.
All staff are extremely friendly to us all in the family.
Personally, I highly recommend it
Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review, Bev. It’s our pleasure to have your Father live with us and we are pleased to read your positive comments regarding both you and your Dad’s experience at Whittington House. Your feedback will be passed on to the team.

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Review from Jasia P (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Whittington House Nursing Home for nearly two years. Choosing a suitable care home for a loved one is always going to be a difficult decision. Whittington House is the second one she's been in so I have experience with how standards vary. I'm happy to say Whittington
House is far better in every respect and standards are improving continually, especially since the new manager has taken on the management role.
During normal working hours, the phone is answered quickly by a friendly receptionist. Residents have the opportunity to give feedback at regular meetings, one of the outcomes being better menus. The corridors and shared areas are clean and don't have that smell often associated with care homes.
The activities at Whittington House are great, those responsible ensure there are lots of varied activities to keep residents stimulated. My mum's cognitive abilities have certainly improved largely thanks to this as well as the great care from all staff leaving me confident that she is in the best possible place.
Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

Thank you for taking the time to leave us a review Jasia and for your kind words and recognition of the team at Whittington House. The care and services we deliver as a team to our residents and families is extremely important to us. We are pleased that your mum is receiving the care she deserves. Your feedback will be shared with the team.

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Review from Helen B (Sister of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My review relates to Whittington House Jan 2022- Aug 2022.
Having previous experience of a kind, caring and supportive home, Whittington House is none of these things.
From the time my sister moved in, the home were unable to provide for all her basic care needs.
Equipment missing, missing birthday
cake, rude and abrupt staff, dirty rooms, poor communication throughout the whole of Caring Homes organisation.
I have particular concerns around dignity and respect. The home dressed my sister in night clothes with holes. This was the final memory I have of my sister, lying in nightclothes with holes, that were not even hers despite having new nightclothes in her drawer. For me, this is a lasting memory which causes unnecessary trauma and suffering as well as them letting my sister down.
There have also been many many unresolved concerns which, despite following a formal complaint process Caring Homes has still failed to provide an adequate reply let alone an apology.
Please avoid.
Reply from Angelika Ziomek, Home Manager at Whittington House Nursing Home

We pride ourselves on the resident experience and are sorry that you are unhappy with the care your sister received. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. In this instance, our records differ from your account, and we understand that you have been in direct communication with our Clinical Director who undertook a comprehensive review following your feedback in January 2023. Our absolute priority is delivering the highest quality care for our residents, and we are confident that we provide them every day with the care, dignity and respect that they deserve.

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Review from Alan K (Husband of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having Parkinson's, my wife's condition and attitude can be extremely variable and Whittington House Nursing Home rose to the occasion. They coped admirably. Thank you very much. As and when she requires full-time care we shall be looking to Whittington House.
Reply from Home Manager at Whittington House Nursing Home

Thank you Alan for taking the time to leave us a review and for your kind words and recognition of the team at Whittington House. Your feedback will be shared with the team.

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Review from C S (Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I've been very happy with my stay. However, the food tends to be cold when getting it. The room has only been hovered twice, and that was when I requested it. Being over 6ft tall, I find the best the most uncomfortable I have ever had.
Reply from Home Manager, Home Manager at Whittington House Nursing Home

We pride ourselves on the resident experience and are sorry if some aspects of your stay fell below expectations. We have passed your feedback to the team and will use your comments to continue to build on and improve the services we provide.

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Review from M F (Son of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have had a mixed experience of care. Generally, the standard has been okay but there have been some chaotic times. I believe that the staff do a really good job, given the information and training they have. One area which requires attention is keeping track of possessions and clothing which has
often attracted complications. This is especially the case with laundry. I think Covid has made a hugely detrimental effect on care provision in many ways.
Reply from Home Manager at Whittington House Nursing Home

Thank you for your review. We are disappointed to hear that you have had issues with the laundry and possessions. As you may be aware, we have introduced a new ‘button’ labelling system which should ensure that clothing is easily identifiable. I know that we have discussed this recently and the team are working their way in ensuring this is completed. Thank you for confirming that the staff are doing a good job and we will ensure that this is passed onto to them.

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Review from S C (Son of Resident) published on 4 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under very difficult conditions during Covid and since, all staff at Whittington House, many with 15 years of service, are supplying loving care to my father. From the first point of contact at the front desk to the assistant manager, it is very clear that everyone has my father's best interests at
heart. Still, I feel that much-needed improvements in room cleanliness and hygiene standards must come soon so staff's goodwill and trying with love is matched by the now tired facilities. I intend to form part of a positive feedback loop to improve everything at Whittington House Nursing Home for our family, my father, the staff and all residents.
Reply from Home Manager at Whittington House Nursing Home

Thank you for your review. We are disappointed to hear about the cleanliness of your father’s bedroom. We have recently had some industrial cleaners into the home to shampoo the carpets and will continue to ensure that your father’s bedroom is thoroughly cleaned. We thank you for your positive feedback regarding the staff and we will ensure that this is passed onto them. We would welcome your input into any other projects that we have planned in the future.

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Review from F (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A bit bumpy in the beginning but now really good. The receptionist is very helpful and willing to help, the nursing staff are very good at their jobs, friendly and welcoming and the gardener seems to be doing a good job.
Reply from Home Manager at Whittington House Nursing Home

Thank you for your review and positive comments regarding Whittington House and our team which work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from M B (Respite Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and manner of the staff during my short-term respite stay was exceptional.
Reply from Home Manager, Home Manager at Whittington House Nursing Home

Thank you for your kind words and recognition of the team at Whittington House. We hope to see you again at Whittington House and look forward to you visiting. Your comments will be passed on to the team. Thank you once again.

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Review from S W (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Whittington House for nearly two years now. She loves it there. She says the staff treat her wonderfully. She loves joining in activities - dancing, singing, artwork and chatting with everyone. She is very happy with her room and enjoys seeing the garden from her window.
Reply from Home Manager at Whittington House Nursing Home

Thank you for leaving such a fantastic review! We're happy to hear that your mum is enjoying joining in the activities at Whittington House and is happy with her room. I will pass on your kind comments to the whole team.

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Review from Gerry H (Wife of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness of all the people working at Whittington House have made such a difference to a very difficult time for us. Knowing your loved one is being looked after in a professional, happy and safe place makes having to leave them so much easier. We feel so lucky to have found them.
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Review from Paul T (Son-in-law of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from P W (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum seems well cared for and says that the staff are very friendly and kind to her.
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Review from Andrew N (Son of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone I dealt with - Admin, Reception, Clinical Lead, a couple of individual care staff - were, without exception, friendly and helpful. My mother received a very good standard of care, whilst she was a resident.
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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Whittington House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.414 for Whittington House Nursing Home is calculated as follows: ( (177 Excellents x 5) + (62 Goods x 4) + (22 Satisfactorys x 3) + (11 Poors x 2) + (6 Very Poors x 1) ) ÷ 278 Ratings = 4.414
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whittington House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Kirsty

Kirsty Hopton

Job Title: Home Manager Joined: 2024

Kirsty is a passionate Home Manager and Registered Nurse at Whittington House Care Home and is dedicated to enriching the lives of residents through compassionate, dignified care.


She fosters a supportive environment for residents, their families and the care team, striving for the highest standards of care and well-being. Outside of work, Kirsty enjoys gardening, theatre, reading and DIY projects.

Lisa

Lisa Smith

Job Title: Deputy Manager

Lisa is a Registered Adult Nurse who graduated in Norway in 2006, with extensive experience in Orthopaedics, and A&E and was one of seven nurses to establish Norway’s first Nurse-driven Fracture Clinic in 2016.


She moved to England in 2017 to join her British partner and pursue new professional challenges, with a passion for supporting older adults in maintaining their independence, dignity and individuality.

Bruce

Bruce Matanda

Job Title: Registered Nurse

Bruce is a Registered Adult Nurse who completed a Diploma in 2013, with experience in medical wards, surgical wards and high-dependency units. He also volunteered during the Cyclone Idai disaster.


He is dedicated to providing person-centred care, ensuring residents receive the best possible care in the most appropriate setting tailored to their individual needs.

Danni

Danni Barnard

Job Title: Well-being Lead

Danni is a dedicated Wellbeing Lead with 7 years in the care sector. Passionate about supporting people with dementia, she serves as a dementia champion at Whittington House.


Danni uses her teaching degree and love for art to organise interactive, person-centred activities. Her extended family of rescued pets includes tarantulas, snakes, and ferrets.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whittington House Nursing Home to verify any information. View our terms and conditions. Whittington House Nursing Home has an Enhanced Service - more info.