Westbourne Care Home

190 Reservoir Road, Gloucester GL4 6SB
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9.7 55 Reviews
  • Westbourne Care Home, Gloucester
Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff.

The facility offers a warm and vibrant environment with various activities and places a high value on maintaining clients' community connections. They have a range of specialist equipment and prioritize privacy and dignity in a home from home environment.

Westbourne has established a small, person-centred Dementia wing and is dual-registered to meet the needs of Residential and Dementia Residents.

The facility takes pride in its person-centred, responsive care and welcomes any suggestions or ideas from the community. You are encouraged to visit to learn about the services offered and meet the dedicated team.
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Care Provided by Westbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fee rates depend on care needs, room facilities and location.

The price(s) shown are provided by the care home. Contact Westbourne Care Home for full pricing details and T&Cs.

Contact Westbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westbourne Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Haughton (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Happy to have visitors at any time.

Westbourne Care Home Reviews (55)

9.7

Westbourne Care Home has a Review Score of 9.7 (9.726) out of 10, based on 22 reviews in the last 2 years.
Over all time Westbourne Care Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westbourne Care Home
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Review from S H (Daughter of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put Mum in a care home, but necessary. Why did we worry? She was looked after by loving, sensitive, caring staff. Westbourne is not a care home but a home that cares. Mum passed in December 2023. It was a no-brainer when mum-in-law needed care. Westbourne was number one
on the list. Luckily, they were able to take mum-in-law, and it has given her a new lease of life. It's so heartwarming to see her so happy. Thank you, Westbourne. You are angels.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you so much for your kind words. We adored Mum when she lived with us and we are so glad that you decided to recommend us for your Mother-in-law. We love having her and she brightens up our days.
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Review from Brian R (Son-in-law of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Westbourne for nearly 2 years. The standard of care is excellent. She is treated with respect, care and patience, and the staff are attentive and sensitive to her needs. Additionally, the staff are welcoming to family and friends.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you for review, it means so much to all the team. We are so pleased she is happy and settled here at Westbourne.
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Review from Steven H (Son of Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Westbourne about 10 months ago. She is very happy there and loves the way she is cared for. All of the staff are excellent and extremely caring. She settled in very quickly and we have no worries at all. Every time I visit, she has tales to tell of the fun she has had with the varied
activities and day trips. I could not recommend them highly enough.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank very much for taking the time to leave such a lovely review, it means so much to all the team. It is a pleasure caring for your wonderful mum.
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Review from M C (Son of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here since 18th February 2026, and I can honestly say that he has settled in well. I have found all the staff very friendly and helpful. They are all passionate about their work. I cannot find one single thing to criticise. I would thoroughly recommend this care home to everyone.
My father, James, went out with many of the others yesterday on a canal barge; they had a lovely time. I rate Westbourne Care Home 5 stars.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you so much for your kind words. Dad is an absolute joy to have living with us and we are so glad that you and he are happy with everything.
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Review from Debra S (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this home for 8 weeks now , they have been amazing with her and she is so much happier now than what she was 8 weeks ago . the staff are amazing and I can't fault them at all , she has days out which she loves and she also loves the activities .
Reply from Helen Haughton, Registered Manager at Westbourne Care HomeDebra, thank you for such a glowing review. It is so nice to see Mum coming out of her shell and growing in confidence as she settles in.
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Review from Lisa D (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was an emotional decision to put my 93 year old Mum into a care home, but as soon as I walked into Westbourne Care Home I felt the warmth, cre and professionalism was outstanding. The carer who showed us around was kind, informative and compassionate. My mum has been a resident for 2 weeks now and
is very settled. The staff are caring, warm and understanding, nothing is too much trouble! Food and activities are fantastic. Thank you Westbourne!
Reply from Helen Haughton, Registered Manager at Westbourne Care HomeLisa, Thank you for your lovely review. We love having Mum with us, she brightens up our days. It is lovely to see the two of you together with big smiles and really settling into the Westbourne family.
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Review from Debra R (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Westbourne Care Home since July 2024. She has advanced dementia and also cannot walk so needs help with everything. The staff are wonderful with her; they are caring and patient and always treat mum with respect. Added to this they are cheerful. I visit twice weekly, there is always
a cup of tea on offer, and staff update me as to how mum is and what she has been doing. Mum is happy and settled. The meals are varied and plentiful. There are a wide range of activities offered throughout the week to keep residents entertained and the staff go that extra mile in meeting the residents needs.
I would recommend Westbourne to anyone looking for a friendly, happy care home.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeDebra, thank you so much for taking the time to post a review. It is a joy to have Mum with us and to see you during your visits.
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Review from K W (Son of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to the home in December last year. When we visit we are warmly welcomed with a cup of tea offered. She feels like we are part of the family there. Mum has dementia but she seems happy there.The staff are always happy to help any time. Super friendly. Very happy with mum's care.
Reply from Helen Haughton, Registered Manager at Westbourne Care HomeThank you for taking the time to leave a review. It is always nice to receive positive feedback and I will ensure that your comments are fed back to the team.
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Review from Sheila H (Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Westbourne Care home for six months, and I have nothing to complain about. All the staff work hard to help me and other residents to be happy, safe and healthy, and most of all to be loved. I would not want to be anywhere else.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you for taking the time to leave such a lovely review, it's a pleasure to have you here.
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Review from Allan P (Husband of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident since November 24 and has dementia and mobility problems. I visit Westbourne 4 times a week and I'm always greeted with a warm hello from all members of the staff.


I'm very pleased with my wife's care, she's always clean, nicely dressed and cared for. All the staff are

very calm, patient and loving with her and the other residents in her wing.


She can't remember ever eating any of the food! But having sampled the food on a number of occasions it's always very tasty and varied. Cups of tea and snacks are always on hand.


Her room is always neat, tidy and spotlessly clean. I'm very grateful for the care Westbourne gives my wife.

Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you for taking the time to provide such a positive review Allan. We love the joy your wife brings to the Home and we look forward to your visits.
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Review from Gill B (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my mum has been at Westbourne for over 4 years this is my second review.
My mum has always been and still is really happy there.
Westbourne is like one big happy family with a great atmosphere, the staff are really friendly, happy, work hard and always willing to have a chat. They care for the
residents with dignity and compassion.
Any issues I have with my mum are dealt with promptly.
All the meals are good with plenty of variety and choice.
The activities lady is fantastic with all the residents. There is always lots of different activities going on and the residents and staff have so much fun. The staff love dressing up for different events, which the residents really enjoy. In the summer they went on trips to Weston super mare, a wildlife park and various others. I would not hesitate in recommending this care home for anyone looking for a place for their loved one.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time to leave us such a glowing review! It really means so much to all the team here at Westbourne to hear such lovely words! It is an absolute pleasure to care for your mum, and we are so glad she feels happy and safe with us.
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Review from Iain M (Son of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy at Westbourne, and did not want to leave. In the 18 months she was there, she was well looked after by the staff who did their best to look after her in difficult circumstances.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you so much Iain for your review which is a good balance against your sister's previous comments. We loved your Mother's time with us and we all miss her greatly. Thank you for recognising that the wonderful Staff Team sometimes have to work in challenging situations with family dynamics, the whole team really appreciate that.
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Review from H B (Cousin of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found Westbourne very caring of our family member. The staff are always polite and very helpful. Our family member is always clean, as is her room, and there is always a calm atmosphere in the home. The activities are just what our family member likes.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time to leave us a review, it means so much to all our team! It is a pleasure caring for your loved one, and we are so pleased at how settled and happy she is here at Westbourne.
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Review from Amanda C (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad is cared for at Westbourne. He is happy and settled and he gets on well with the carers. They show him genuine care and kindness and help to accommodate his individual needs. I would recommend Westbourne to any family.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank so much for taking the time to leave a review, it means to much to all the team. We are so pleased that your Dad is settled and happy here at Westbourne, it is a pleasure to care for him.
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Review from Clare B (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care given to my mother over the last 12 months. We're always very warmly welcomed and the staff are very understanding and informative. I very much feel all our needs are met but also that you're happy to listen to us if needed.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for taking the time time to leave us a review! It is an absolute pleasure caring for your mum, we are so pleased with how well she settled in with us here, and that you know she is safe and happy.
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Review from Lisa M (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We removed Mum from Westbourne at the end of October 2025 due to being unhappy with the care she was receiving. For the 18months or so that Mum was a resident, there seemed to be problem after problem. Initially, furniture was dumped not far from Mum's window & we had to nag to get it removed. She was
never properly assessed for a DoLS (deprivation of liberty safeguard) despite my constant request, as I knew Mum didn't have 'full capacity'. Mum's personal care was pretty shocking. I constantly found dirty underwear in her drawers. Her toenails were left to grow so long, that Mum struggled to get shoes on. Staff turnover was horrendous. The new manageress lasted five weeks in the summer! Communication was awful. The phone would ring & ring and emails quite often unanswered - even at head office level. The home even had the audacity to report me to the authorities saying I removed Mum against her will! We have POA & have always had Mum's best interest at heart.
Reply from Josie Dalli, Director at Westbourne Care HomeWe loved having your Mum with us & she loved being here and that is why we were so worried about her leaving so distressed and questioning why. We recognise (tried to explain & offered Social Worker support to help which you refused) that she does not have full capacity, however, she does have capacity to decide what she wants to wear and who she wants to spend time with etc. We would never override her own decisions if she was safe as you asked us to (and no care home ever should). She had great friends at Westbourne and was a key member of all our brilliant WellBeing activities. She refused chiropody footcare and you failed to help us when we asked you to support us in trying to encourage her. Your Mum was always immaculate and DoLs was fully assessed as you know. I am so sorry that you feel this way, we all tried our very best for your Mum and it was you who we could not satisfy, not her. Fortunately, your brother was very grateful for her care and sent chocolates to say thank you.
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Review from Janiene C (Resident) assisted by family/friend published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to go into respite care to give my husband a break from being my full time carer. I wasn't sure where I should go or what I should do. Through the council I was placed at Westbourne Care Home. I can only say positive things bout Westbourne Care. They have made me feel really comfortable and
at ease. They have helped me with washing, dressing, getting in and out of bed. Also having nice meals. All of the staff have been really friendly and helpful. Would not hesitate to go back.
Reply from Frances O'Shaughnessy, Business Administrator at Westbourne Care HomeThank you so much for your wonderful review! It means so much to all our team to receive such lovely words. We can't wait to welcome you back.
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Review from Anthony J (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is looked after very well and as no issues. She is very happy.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.
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Review from J J (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, clean, with experience staff. Well run facility.
Reply from Helen Haughton, Operations Manager at Westbourne Care HomeThank you for taking the time to submit a review. We are pleased to see that you are happy with the care that your relative receives.
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Review from Sara-Jane W (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were initially really worried about Mum going into residential care. At 90 years old, and having lived with us as part of our family for the last decade on our smallholding, we knew this would be a very hard move for us all. Mum had grown up on a farm and lived in the countryside all of her life
but we could no longer cope with the lack of mobility that Mum was faced with and her inability to move without significant equipment and the support of two carers. Mum was with Westbourne for 5 months, and whilst her decline was sad to see due to many illnesses including blood cancer, we could never fault the care or compassion shown by the staff at Westbourne - it was first class. During the last couple of weeks, when Mum was moved to end of life, the support was outstanding and the staff made what was an incredibly hard time far easier to deal with due to their kindness, attention and dignity. I will never forget the commitment and love shown by the staff to Mum.
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care HomeThank you for such a lovely review, it means so much to all the staff at Westbourne to hear such praising words. Caring for your wonderful mum was a pleasure, and we are so pleased that she was happy during her time at Westbourne.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Westbourne Care Home is calculated as follows: ( (223 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 263 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbourne Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 18 May 2026

One spacious double occupancy room available, ideal for a couple. Three single en-suite residential and specialist award winning dementia care rooms available. Respite and permanent care available.

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Awards / Recognitions (2)

Meet the Team (1)

Karina

Karina Stephans

Job Title: Registerd Manager Joined: 2024

In 2015, I began my journey at Westbourne as a care assistant when it was a nursing home. My battle with cancer inspired me to pursue a career dedicated to giving back to society. In 2021, I was appointed Deputy Manager of Westbourne and worked towards completing my NVQ 5 in leadership and management to succeed Mel Marchant as the Registered Manager. With the achievement of my Dementia Lead Award in 2022, I am now striving towards The Gold Standards Framework award, driven by my passion for providing the best end-of-life care for our residents.

Frequently Asked Questions about Westbourne Care Home

What types of Care is Westbourne Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westbourne Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westbourne Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbourne Care Home to the centre of Gloucester?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbourne Care Home to verify any information. View our terms and conditions. Westbourne Care Home has an Enhanced Service - more info.