Aspen Court Care Home

Hope Corner Lane, Taunton TA2 7PB
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9.6 66 Reviews
  • Aspen Court Care Home, Taunton
Aspen Court Care Home in Taunton offers a friendly home for people needing residential care.

Trained caring staff treat residents with dignity and respect.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim Leech (Manager)

Local Authority / Social Services

Admission Criteria

  • 50 years & over
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Parking

  • There is a private car park on site

Aspen Court Care Home Reviews (66)

9.6

Aspen Court Care Home has a Review Score of 9.6 (9.551) out of 10, based on 9 reviews in the last 2 years.
Over all time Aspen Court Care Home has 66 reviews.

Overall Experience
  • 56
  • 10
  • 0
  • 0
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Date Published
  • 66
  • 5
  • 6
  • 9
  • 57
Reviewer Connection to Aspen Court Care Home
  • 27
  • 13
  • 7
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 21-40
Review from D R (Daughter of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aspen Court have excellent staff. They really do try to get everything absolutely right. I would highly recommend it.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We really appreciate you completing this review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will make sure all our staff at Aspen Court know of your kind words. All the best.

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Review from Elaine N (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent nearly 3 years at Aspen Court until she passed away this month. It is only a small care home, but everyone is treated like family and you will never have to worry about the welfare of your loved one. The devotion of the carers is exceptional and family are made to feel welcome at any time.
The nursing staff made my mums end of life care pain-free and helped her family cope in this difficult time.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We greatly appreciate the time you have taken to complete this wonderful review, especially at this difficult time.
It is lovely to read your positive comments on the care and support received by your mum. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Best wishes

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Review from Pamela G (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have wished for better treatment than that which my husband received at Aspen Court. The staff to patient ratio was excellent. They were "always there", bright, cheerful and very respectful. I would recommend Aspen Court without hesitation.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. So I will personally ensure that all the team are aware of your comments. All the very best.

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Review from B L (Husband of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife received was excellent. She was kept well looked after and seemed to be happy with the staff.
Her room was kept clean and she was well treated by all the staff and was personally happy most of the time although she had difficult days as her condition determined due to the disease.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your wife. Our staff take great care and respect when providing support for all our residents and their loved ones.
I will personally ensure that all the team are aware of your comments and feedback.
Kindest regards.

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Review from Karenza D (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely comfortable home and very clean, with exceptional staff who are caring and informative throughout. Highly recommend.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We really appreciate your time in completing your review. Our staff take great care and respect when providing support for all our residents and their loved ones. So I will personally ensure all the team at Aspen Court are aware of your positive feedback. All the very best.

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Review from A S (Wife of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Aspen Court was excellent in every respect. It is well led from the top, no complaints whatsoever.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you kindly for taking the time to review Aspen Court. We are pleased to read your positive comments. I shall be sure to share your review with the team. All the best.

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Review from Pauline B (Wife of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bright, spotlessly clean and nicely decorated, the resident rooms are ensuite with modern furnishings and are light and comfortable. They even have a tv on the wall a fact that delighted my husband when he discovered it.
The staff are excellent, friendly, caring, and kind but never overstep the bounds
of professionalism. Questions and concerns were addressed and if the person I asked didn't know the answer they would immediately find someone who could. I really cannot praise them too much not only did they provide excellent and dignified care to my husband but they were always kind and friendly to me.
I really can recommend Aspen Court Taunton they made the last months of my husband's life much happier for both of us than they may have been.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at Aspen Court are aware of your positive feedback. May we wish you and your family well for the future.

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Review from Andrew H (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From walking into the reception area we were made very welcome. We could see Mum was relaxed, happy and comfortable. Everyone was competent and professional. Nothing was too much trouble for them. Always willing and able to do anything.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from Geraldine C (Wife of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On settling into Aspen Court my husband has become far less agitated due to the kind and caring attitude of all staff members. Nothing is too much trouble, he is treated with the utmost respect as am I, which I find comforting and helpful. The encouragement to join in activities is just the stimulation
that my husband needs. He enjoys his food, is obviously well-fed and is kept clean and tidy. I appreciate being able to use the cafe where we can sit together over a cup of coffee on our own. I admire the high standards and how they are maintained.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your husband and that you both enjoy the facilities there.
I will personally ensure that all the team are aware of your comments and feedback. Kindest
Regards.

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Review from Malcolm B (Brother of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother's room was spacious and comfortable. He was well looked after by the staff who were kind and courteous.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you for taking the time to write your review of Aspen Court. I will be sure to pass on your kind words to all the team. Kindest regards.

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Review from M G (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care was excellent. His life was enhanced in the 6 months he was there, never forced to do something he didn't want to, but encouraged to join activities. He had stopped eating at home, but staff spent time encouraging him with any food they thought he would like. Care, in general, was
extremely good. He was always showered and dressed in clean clothes.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We really appreciate you completing this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will make sure all our staff at Aspen Court know of your kind words. All the best.

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Review from Kirstie J (Niece of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was moved from another care home in Taunton as they felt unable to cope with her needs. Aspen Court took time and effort to review her medication, which enabled her to take an interest in life again. The staff were always welcoming and took an interest in her as a person. The premises were always
clean and tidy and the staff were willing to assist with any requests.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from Lesley T (Daughter of Resident) published on 6 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aspen Court is a lovely care home, clean, tidy, lovely rooms with private facilities and lovely staff.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you for taking the time to write your review of Aspen Court. We are so pleased to read that you are happy with the home, its facilities and staff. I will be sure to pass on your kind words to all the team. Kindest regards.

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Review from A T (Husband of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care could not fault it.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you for taking the time to write your review of Aspen Court. We are so pleased to read that you are happy with the care provided there, I will be sure to pass on your kind words to all the team. Kindest regards.

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Review from M E (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 17 days at Aspen Court Care Home.
Throughout that time, she was afforded dignity, support and kindness. During her final hours, the family was treated in an exemplary fashion - every effort was made to make us feel supported and the care given to my mum was second to none.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at Aspen Court are aware of your positive feedback. May we wish you and your family well for the future.

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Review from Denys W (Husband of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My three daughters and I were extremely pleased with the care given to my wife during the last few months. The facilities were good and their care and attention provided by the management and staff were excellent.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you so much for your kind words, Denys. We really appreciate you taking the time to share your experience with us and are so happy that yourself and your daughters were 'extremely pleased' with the care given to your wife. I will be sure to pass on your words to all the team at Aspen Court. We wish you and your family all the best.

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Review from Patricia L (Daughter of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run care home. Friendly, family feeling. Residents always clean and looked after as are their rooms. We used to visit unannounced but never found anything to complain about. Staff always pleasant to residents and visitors and respectful.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you for taking the time to write your review of Aspen Court. It is so nice to read your positive comments on the care and support provided by our team. I shall be sure to share with them your review. All the best.

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Review from Hugh G (Nephew of Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was a resident at Aspen Court for many years and recently passed away. Through all this time, the standard of care has been excellent. The staff at Aspen Court were very kind to her and treated her with great respect. I have only very good things to say about the care she received at Aspen Court.
They have kept her clean, her room was nice, and they have made a real effort with her. I would highly recommend this care home.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you for taking the time to write your lovely review of Aspen Court. It is so nice to read your positive comments on the care and support received by your aunt. Our staff take great care and respect when providing support for our residents. I shall be sure to share with them your review. May we wish you well for the future

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Review from Brenda W (Daughter of Resident) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was very well cared for towards and including the end of his life. We were treated with as much care as Dad was. As a family, we cannot thank them enough.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you for taking the time to write your review of Aspen Court. Each member of staff work tremendously hard for each and every resident and their loved ones. It's so lovely to read about your positive experience whilst your father was living with us. I will be sure to share your words with all the team. All the best

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Review from Linda N (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for 8 years. She has had the most wonderful people to look after her. The home is always clean and cheerful and have as many activities are they can. My mother died this morning with our family around her, cared for by fantastic nurses and staff.
Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

We really appreciate you completing this wonderful review, especially at this challenging time.
I will personally ensure all the team at Aspen Court are aware of your positive feedback. All the very best.

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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Aspen Court Care Home is calculated as follows: ( (79 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Kim

Kim Leech

Job Title: Care Home Manager Joined: 2008

Kim joined Notaro Care Homes in January 2008 as registered manager of Aspen Court Nursing Home, a home she managed successfully until last October, when she temporarily transferred to open and manage our newest home, Casa di Lusso, Bridgwater. Kim has since returned to Aspen Court Care Home Taunton after spending a year at Casa, helping to establish our newest dementia nursing home. Her career in care spans over 30 years, working for Somerset Mental Health Partnership in various capacities including Staff Nurse, Community Outreach Nurse and managing wards. Throughout her career, Kim has gained many sector specific qualifications including her NVQ Level 4 Leadership & Management qualification for registered managers.


Kim’s love of her job and her residents is clearly displayed by her work ethic; she is a dedicated, loyal manager who is respected by all.


In her spare time, Kim loves watching F1, learning about local and national history and delving into a great book.
Please feel free to contact Kim directly at kim.leech@notarohomes.co.uk

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