Aspen Court Care Home

Hope Corner Lane, Taunton TA2 7PB
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9.6 66 Reviews
  • Aspen Court Care Home, Taunton
Aspen Court Care Home in Taunton offers a friendly home for people needing residential care.

Trained caring staff treat residents with dignity and respect.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Nutritious meals are provided that cater to special dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim Leech (Manager)

Local Authority / Social Services

Admission Criteria

  • 50 years & over
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Parking

  • There is a private car park on site

Aspen Court Care Home Reviews (66)

Total of 66, showing 41-60
9.6

Aspen Court Care Home has a Review Score of 9.6 (9.551) out of 10, based on 9 reviews in the last 2 years. Over all time Aspen Court Care Home has 66 reviews.

Overall Experience

  • 56
  • 10
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Date Published

66
5
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57

Review from Jeffrey T (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers 12 years at Aspen Court she had excellent care also my father had 9 months there also good care, recommend it to anyone.

Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you very much for taking the time to write a lovely review of Aspen Court. It is so nice to read your positive comments on the care and support received by your loved ones. All the best.

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Review from Heather T (Daughter-in-law of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has just passed away after 12 years at Aspen Court. The length of time she spent there reflects the amazing kindness and care shown to her over the years. She was always kept clean and tidy and very well fed. She was happy and comfortable at all times and all her needs were met. When
her husband joined her there for the last few months of his life, he too was shown the same kindness and compassion. All the staff have been kind and helpful and any family requests were met. We would like to say a big thank you to the manager and all the staff at Aspen Court for all the years you looked after our relatives. From all of the family.

Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Dear Heather, thank you for taking the time to write a lovely review of Aspen Court. It is so nice to read your positive comments on the care and support received by your loved ones. Our staff take great care and respect when providing support for our residents. I shall be sure to share with them your review. May we wish you well for the future and please don't hesitate to pop into Aspen Court for a tea and a chat.

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Review from Paul M (Cousin of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Helpful and friendly to residents and relatives. Kept us well informed of any issues regarding the resident. Provided ourstanding care.

Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Thank you very much for taking the time to write such a lovely review of Aspen Court. I will be sure to share it with our hard-working staff across the home.

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Review from Denise W (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well kept home. They looked after my father in an excellent manner. His care and appearance was always immaculate and the surroundings at the home, cleanness, were second to none. I had no qualms about his stay there. If one had to go into a home I would have no hesitation in recommending Aspen
Court. The management was great and kept me greatly informed and the carers were very good. I would give all aspects 10 out of 10.

Reply from Immacolata Jacobs, Media Marketing at Aspen Court Care Home

Denise thank you for taking the time to write such a wonderful review of Aspen Court. It's so lovely to read of your positive experience whilst your father was living with us. I will make sure to share your kind words with all the team involved at Aspen Court. Thank you.

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Review from Robert L (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my Dad was only at Aspen Court Care Home for a short period, I found the environment and staff very warm and welcoming. The rooms were very clean and tidy and all the staff were very caring. My Dad was treated with dignity and I cannot speak highly enough of the kindness shown by all at the
home during this sad time.

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Review from Judith K (Wife of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every care and consideration was given encouraging activities in the early stages and on his final days, he was treated with great care and dignity. Couldn't ask for anything more.

Reply from Sharon Warren, Public Relations Manager at Aspen Court Care Home

Thank you so much for taking the time to share your experience of Aspen Court. I will be sure to share your comments with the management and staff of the home. Kindest regards

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Review from Barbara N (Stepdaughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather spent the final year of this year at Aspen Court after his previous care home closed. The standard of care given to him during this time was excellent and made us realise what he had been missing in his previous facility.
All the staff we met were extremely helpful and pleasant and we
were kept informed by phone when unable to visit in person. Two members of staff very kindly attended the funeral, which was appreciated.

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Review from David H (Father of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Aspen Court has been of the highest quality. My son has had wonderful care for three years. We recommend the nursing staff and carers for all they have done for him. We found his wheelchair a godsend. Without it, he would have been bedridden. A big thank you to you all.

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Review from Mrs H (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in here for a few days before being transferred to hospital. If you want the best of the best, this is the place to go. Every staff member was friendly to us, bringing us chairs and tea and biscuits. They're amazing with the residents, and so many told me that they loved their job.
The
management are always accessible whatever time you visit. When you ring, someone always knows the latest information for you. They take great care to ensure residents do not just end up sitting in their rooms and encourage them to go to the dining room and lounge areas.
There are lots of opportunities for activities and trips out, which will be tailored to your taste. Food is excellent and the whole place is spotless with cleaners constantly working. The staff really do care, they are highly compassionate and attentive to residents and family. We will never forget the kindness shown to us all, and as I say this is the only place we want Dad to come back to because it just feels so right.

Reply from Sharon Warren, Public Relations Manager at Aspen Court Care Home

On behalf of Notaro Care Homes, may I thank you for taking the time to write such a wonderful review of Aspen Court. Each member of staff works tremendously hard for each and every resident and it's so touching to hear your wonderful experience whilst your father was living with us. I will be sure to share your words with each and every person involved within Aspen Court and the Notaro Family. Thank you.

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Review from Miriam A (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's care at this nursing home was excellent.
I was kept informed of any changes/needs my husband required.
The staff supported me as well as my husband - they were caring and helpful when my husband died. The help, care and support I and my family received was excellent.

Reply from Sharon Warren, Public Relations Manager at Aspen Court Care Home

Thank you for taking the time to write a review of Aspen Court and the staff that work within the home. I will be sure to share your comments to all involved in caring and supporting your husband. It is vitally important for us to hear what out relatives think, as it helps us to monitor the effectiveness of our provisions. Once again thank you and best wishes.

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Review from Laura L (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family would like to thank all the staff at Aspen Court. My father was sadly only there for a very short time and he loved it. The care was outstanding. Dad was treated with the utmost kindness and respect both before and after his death. The home was beautifully clean and welcoming at all
times. Food freshly prepared and delicious. Room warm and staff friendly and accessible.

Reply from Sharon Warren, Public Relations Manager at Aspen Court Care Home

Thank you very much for taking the time to write such a lovely review of Aspen Court. I will be sure to share it with the hard-working staff across the home.

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Review from S D (Son of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that everyone treated my mother so nicely from the cleaners to her fabulous nursing staff. Nothing was too much trouble.


We always felt she received excellent care and everything was done to make her last few days as pleasant as possible.

Reply from Sharon Warren, Public Relations Manager at Aspen Court Care Home

Thank you for taking the time to write a review of Aspen Court. I will be sure to share it with the staff at Aspen. Best wishes.

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Review from Diane B (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently passed. The care and understanding that was shown to me and my family was exceptional. Mum was treated with dignity and care. Over the 2 and 1/2 years she was at Aspen Court, the care that she received was excellent and the staff were always kind and courteous and they took as much
care of us when visiting as they did of Mum and the other residents.

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Review from Gerald W (Son of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just died, having spent his last few months in Aspen Court Nursing Home. He could not have been in a better place. Unlike so many, this home is well run by a very caring team of experienced people. I cannot commend them highly enough! They made his last days bearable and understandable.
Thank you.

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Review from John B (Husband of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 2 and a half years my wife was at Aspen Court, she, and we her family, were treated with respect and kindness.
The staff at all levels were polite and courteous at all times.
I (we) could not have asked for more.

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Review from F H (Sister of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely home and the staff are very good.
I was upset to see my brother in the day room, sat in a chair in pain and I did speak to one of the carers. Also, a resident shouting when my brother was not well and in his last days.
But I could not fault it.
Also the service with tea and coffee and a
biscuit.
They kept us informed what was going on.
The staff and management were there at all times for us.

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Review from B D (Husband of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied

Reply from Sharon Warren, Public Relations Manager at Aspen Court Care Home

Thank you kindly for taking the time to write a review about Aspen Court.

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Review from Debbie E (Daughter of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to the family was just as important to the staff as was the care for the residents. If we had any concerns about my dad, the management and senior staff were always willing to talk to us. Dad was a resident from 8th November 2016 until 17th April 2017.

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Review from Joyce E (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience was very good from the first visit to the time when my husband sadly passed away. We were very impressed with the friendliness of the staff and how they card for him in his last few days.

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Review from Pat L (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are lovely, friendly, caring staff here. My husband spent two and a half months at this home. He always looked clean and tidy.
Indeed the whole place was kept very clean. Near the end of his life and confined to bed, the nursing care was excellent. There was no hesitation in call the GP on a number
of occasions and I was always kept well informed. As relatives, we were treated with great kindness and compassion and frequently welcomed cups of tea and biscuits.
Even at his funeral the home was well represented. Thank you so much.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Aspen Court Care Home is calculated as follows: ( (79 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Kim

Kim Leech

Job Title: Care Home Manager

Joined: 2008

Kim joined Notaro Care Homes in January 2008 as registered manager of Aspen Court Nursing Home, a home she managed successfully until last October, when she temporarily transferred to open and manage our newest home, Casa di Lusso, Bridgwater. Kim has since returned to Aspen Court Care Home Taunton after spending a year at Casa, helping to establish our newest dementia nursing home. Her career in care spans over 30 years, working for Somerset Mental Health Partnership in various capacities including Staff Nurse, Community Outreach Nurse and managing wards. Throughout her career, Kim has gained many sector specific qualifications including her NVQ Level 4 Leadership & Management qualification for registered managers.


Kim’s love of her job and her residents is clearly displayed by her work ethic; she is a dedicated, loyal manager who is respected by all.


In her spare time, Kim loves watching F1, learning about local and national history and delving into a great book.
Please feel free to contact Kim directly at kim.leech@notarohomes.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aspen Court Care Home to verify any information. View our terms and conditions. Aspen Court Care Home has an Enhanced Service - more info.