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Catherine House Care Home

Cork Street, Frome, Somerset BA11 1BL
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It gives us all enormous peace of mind to know she is happy there.A H(Daughter-in-law of Resident/Service User)
Catherine House Care Home, Frome
I have found Catherine House treats people as individuals, with respect,H C(Daughter of Resident/Service User)
Catherine House Care Home, Frome
The family atmosphere in the home helped us through a very difficult timeMargot C(Wife of Resident/Service User)
Catherine House Care Home, Frome

For those exploring care options and looking for a home that feels welcoming and thoughtfully designed, Catherine House Care Home offers residential, nursing and dementia care in a setting that balances reassurance with quality of life. The home is located in the heart of the historic market town of Frome, Somerset with local amenities on your doorstep.

Beyond care itself, the home offers a range of spaces designed to make everyday...  

Care Provided by Catherine House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,650From £1,650
Nursing CareFrom £1,750From £1,750
Nursing Dementia CareFrom £1,800From £1,800

At Catherine House Care Home, we understand that no two people are the same. Everyone is unique, with their own preferences, needs and lifestyle and we believe your care should reflect that. Because of this, our fees are tailored to each individual and their specific requirements.

The fees listed are simply a guide. To find out the exact cost based on your personal needs, please don’t hesitate to contact our support team – they’re here to help and always happy to talk things through with you.

What is Included in your Fees:

• All care and support including reviews of care plans
• All meals, snacks, afternoon tea and drinks freshly prepared every day by our Chef and available throughout the day and night within each individual kitchenettes
• Activities and events with a dedicated Activities Coordinator
• All utilities and accommodation costs
• Over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief
• Housekeeping and laundry services
• Home library service
• TV licence

• WiFi internet access

We also offer a range of additional services which are available at an extra cost, and a full list can be provided on request. These include options such as private dental and optician appointments, transport, hairdressing, chiropody, among others.

Contact Catherine House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sherin Anup (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Visiting

  • As part of the household model of care, the home don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors' appointments.

Parking

  • Free Car Parking onsite.

Catherine House Care Home Reviews (59)

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9.3

Catherine House Care Home has a Review Score of 9.3 (9.318) out of 10, based on 10 reviews in the last 2 years. Over all time Catherine House Care Home has 59 reviews.

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Review from Eileen G (Cousin of Resident) published on 27 July 2026 Submitted via Postal Card
Overall Experience

Catherine House Care Home staff always make you welcome when you arrive and are always willing to help if you have anything to bring to your relatives rooms. All the activities are fun & enjoyable. The first time I visited the home was on January 24th 2025, with my Daughter. My counsins husband was admitted to Catherine House in April 2024. My cousin became a resident at Catherine House on April 9th 2026. At first it was upsetting for me to come and visit as she would get upset and asking me to take her home, I explained to her that she is now sitting beside her husband of which she had missed for the last two years.

Reply from Sherin Anup, Home Manager at Catherine House Care Home

Thank you for taking the time to share your experience. We know how emotional it can be when someone you love moves into a care home, and we're grateful you trusted us through that journey. It means so much to hear that you've always felt welcomed by our team and that your cousin and her husband have been able to be together again. Thank you for your kind words and continued support.

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Review from Michael B (Father of Resident) published on 15 July 2026 Submitted via Website
Overall Experience

My father has Alzheimer's and moving him into Catherine House was one of the hardest decisions our family has had to make. The care he receives has exceeded all our expectations. Every member of staff, the cleaners, caregivers, medical staff, catering staff and the management team, treat him with genuine kindness, compassion and respect. They have taken the time to understand not only his condition but also his background, personality, likes and dislikes, and they adapt their approach to suit his mood each day. There is an excellent range of activities and outings, with seasonal events and day trips that provide real mental stimulation and enjoyment. Since moving to Catherine House, both his physical and mental wellbeing have improved noticeably. It is clear that this is more than just a care home - it is a place where people are truly cared for, and we cannot thank the staff enough.

Reply from Sherin Anup, Home Manager at Catherine House Care Home

Thank you for taking the time to leave such a thoughtful review. We know what a big decision it is to move a loved one into a care home, so it means a great deal to hear that your father has settled well. Your kind words about our team and the way they have taken the time to get to know him personally will mean so much to everyone. Thank you again for your support and trust.

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Review from Yvonne B (Wife of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

My husband was transferred to Catherine House February 2024 and died peacefully in June 2025. He had vascular dementia, bed ridden for the duration, his choice not to partake in activities etc. The care he received was paramount from excellent nursing staff to admin to all involved in his superb care they were exceptional and great support to me.

Reply from Sherin Anup, Home Manager at Catherine House Care Home

Thank you for taking the time to share this. It means a great deal to hear how supported both your husband and you felt during his time here. We're glad he was able to be cared for in a way that respected his wishes, and that you felt supported throughout. All the best

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Review from J V (Great-Nephew of Resident) published on 11 February 2026 Submitted via Website
Overall Experience
I honestly can't praise this home enough. The staff have been absolutely amazing in the way they look after my great uncle, every single person is kind, attentive, and genuinely cares. The level of person-centred care is outstanding, they really take the time to understand each resident as an individual, and nothing ever feels like too much trouble.
The home itself is always spotlessly clean and welcoming, and the food is amazing. The activities go well above expectations, with so much thought and effort put into keeping everyone engaged, stimulated, and happy.

Knowing my great uncle is being cared for in such a supportive, respectful, and nurturing environment gives our family complete peace of mind. I would highly recommend this home to anyone looking for exceptional care.

Reply from Macey Ryan, Communications Team at Catherine House Care Home

Thank you so much for your kind words. It means a great deal to us to hear that your family feel reassured and at ease while your great-uncle is living with us. Knowing you have peace of mind is incredibly important, and we're truly grateful for your support.

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Review from Nicholas F (Nephew of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

My uncle moved in a few weeks ago and seems much happier in himself. He is loving all his food. The cleanliness is exceptional. We all feel relieved that he is safe there and around lots of people. He is looking forward to all the activities.

Reply from Esme, Communications Team at Catherine House Care Home

Thank you for your kind words, Nicholas. We're so happy with how well your Uncle is settling in well with us. - All the best, Esme.

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Review from M F (Niece of Resident) published on 26 January 2026 Submitted via Website
Overall Experience

All staff are very friendly and exceptional. My uncle has settled just in a couple of days and absolutely loves it at Catherine House. He loves the food and made so many friends already in the home. We couldn't of wished for a better home for him.

Reply from Esme, Communications Team at Catherine House Care Home

Hi, Thank you for taking the time to leave a review, we are so pleased your uncle has settled in quickly, and is enjoying the food and finding a sense of comfort through the friends he's made. Kindest regards, Esme

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Review from John G (Husband of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

The staff are very friendly & helpful to both myself & my wife & that includes the management. The whole place is kept nice & clean as is my wife. Although my wife has only been in Catherine House for just over 1 month, it is obvious that from the way that other occupants in the rooms are treated with great care as well.

Reply from Esme, Communications Team at Catherine House Care Home

John, thank you for your kind words, it means a great deal to know you and your wife have felt supported and welcomed at Catherine House, and that the care shown across the home has been clear from the start. All the best, Esme

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Review from Susan S (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card
Overall Experience
Mum was moved after a stressful few months to Catherine House. They made the move, communication and mum's transition smooth and friendly. Their communication over any issues or concerns is great; they never hesitate to resolve any issues we mention when we visit. Mum loves it here. They even include us in meals if we like.

Great home from home.

Reply from Sherin Anup, Home Manager at Catherine House Care Home

Thank you so much for taking the time to write such kind words, it means a lot to us at Catherine House. Kindest regards.

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Review from K S (Relative of Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience

Overall experience good. The most important thing for us is she is happy & likes the staff. Feels at home.

Reply from Esme, Catherine House Care Home at Catherine House Care Home

Hi, We're delighted to hear that her overall experience is good and that she feels at home and happy with our dedicated team members. - Kindest regards

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Review from Sally W (Wife of Resident) published on 14 February 2025 Submitted via Postal Card
Overall Experience

Good feeling when you walk in. Had excellent viewing on first visit with everything shown and explained. Pleased able to take my husband's personal things in before he arrived as helped him to settle. All the staff friendly and very helpful, nothing too much trouble. Felt they spent time getting to know my husband's way. Lounge and dining room have a nice relaxed feel, no pressure to use. Excellent care home.

Reply from Esme, Marketing Department at Catherine House Care Home

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you had a positive first impression and that our team made the transition as smooth as possible for your husband. Your feedback means a lot to us, and we will share your lovely comments...  

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Review from Margot C (Wife of Resident) published on 12 June 2024 Submitted via Website
Overall Experience
My husband lived at Catherine House for 5 years 6 months before his death three weeks ago.
He enjoyed living there and was well cared for by kind and cheerful staff.
For the last 2 months of his life, he suffered from cancer and it is about this time I want to submit a review.
I am so grateful to the manager and her staff that those months were spent with them. He was not just cared for but cared about and so was I.
The family atmosphere in the home helped us through a very difficult time. The skill and professionalism of the manager are only matched by her compassion.
His physical needs were met in a truly caring manner and he was treated with respect and a genuine desire to do the very best for him.

I will always be grateful for the end-of-life care he received at Catherine House and for those who gave it.

Reply from Esme Barry, Marketing Department at Catherine House Care Home

Such kind words! We are so glad to have supported your husband, thank you.

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Review from H C (Daughter of Resident) published on 4 June 2024 Submitted via Website
Overall Experience
I'm writing this review after 3 months of experience at Catherine House as my Mother's 'forever home'. Older care and dementia is challenging, to say the least, however, I have found Catherine House treats people as individuals, with respect, and giving them agency as much as possible within the scope of providing safe care.

There is a can-do and flexible attitude, from a basis of deep knowledge, with active leadership teams, and a compassionate, personable care team. Activities don't apply so much in my case, at this time, but I will happily re-review at a later stage. As a family we are reassured in the knowledge our mother is being well cared for, is safe, and is in a place that will support her individual needs every step of the way.

Reply from Marketing Department, Marketing Department at Catherine House Care Home

Thank you for such kind words, they mean a lot to us!

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Review from Jackie H (Daughter of Resident) published on 7 May 2024 Submitted via Website
Overall Experience
Mum moved into Catherine House in November 2023 with my dad because they could no longer manage at home, dad died in December 2023 and I was not sure how Mum would cope. They had been married for 68 years and did everything together.
The staff at Catherine House were amazing with Mum, they were there if she wanted to talk, and she had the opportunity to join in with activities or stay in her room. Gradually she has come out of herself, she is now joining in and going out on excursions. They held a fete in March and I helped Mum run the Tombola we had a great day.

I am completely relaxed knowing Mum is safe, well looked after, and happy, it is a pleasure to visit the home, the staff always make me feel welcome and part of the team. I have made friends with some of the other family members (which is a brilliant name rather than calling them residents). Thank you to all the staff at Catherine House, I know I have made the right choice.

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Review from T B (Daughter of Resident) published on 3 April 2024 Submitted via Website
Overall Experience

In December, Mum stayed at Catherine House for 4 weeks of convalescent care. On her arrival, the building looked so homely and festive; there was even a brass band playing Christmas carols! Mum had the opportunity to take part in activities and social events and the very pleasant surprise of a visit from Santa, complete with a pressie on Christmas morning, plus a fabulous Christmas lunch, etc. The camaraderie between the staff was very evident to see, which in turn creates a friendly and cheerful atmosphere within the home. All staff were respectful, thoughtful and nothing seemed to be too much trouble. Mum enjoyed the meals and the banter with staff as well as other residents ensuring a relaxed and enjoyable time. Thank you to all at Catherine House, for your kind care.

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Review from Jane P (Power of Attorney of Resident) published on 7 March 2024 Submitted via Website
Overall Experience
In my experience, the staff have always been very friendly and helpful towards me. I have witnessed them interact with my stepdad and have always been impressed with their patience and skill in dealing with people who have dementia.

On his 90th birthday, staff set up the big screen to play one of his favourite DVDs, I can’t thank them enough for the effort they put in to make his day special, he genuinely had a lovely day.

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Review from Barbara P (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

My mum has been a resident of Catherine House for over two years. The staff are wonderful - cheerful, friendly, caring and attentive, as well as welcoming to visitors. Mum's accommodation is always really clean and fresh. Mum enjoys the food and there is always a morning/afternoon tea 'treat' from the kitchen. The staff seem to work well as a supportive and cooperative team. My family is very grateful to them.

Reply from Cammi, Marketing Department at Catherine House Care Home

Hi there, what kind words! We are so glad to support your mum and that she is enjoying the food and the environment. Thank you so much, we are very grateful.

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Review from Susan L (Daughter of Resident) published on 24 October 2023 Submitted via Website
Overall Experience

I was so pleasantly surprised to find that my father had been invited to stay in the care of Catherine House Care Home. The care from the staff is wonderful and I know my dad feels happy where he is because of the staff's gentle care and plus he just loves the food. He also loves the garden at the end of the corridor, which has been well looked after. My dad feels safe and well attended to. I have a great relationship with the staff every time I come to take my dad out in the chair for a walk alongside the Frome River. If ever I need help about anything related to my dad, the staff are always ready to assist. Sometimes there are many unsung angels out there and some of them are working in Catherine House Care Home. Thank you.

Reply from Cammi, Marketing Department at Catherine House Care Home

Hi there, thank you so much for your kind words! We are so glad that your father has settled so well and is enjoying the food and garden. I will be sure to share this with the team, we really appreciate it. Kind regards.

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Review from Stella H (Wife of Resident) published on 14 August 2023 Submitted via Website
Overall Experience

On entering Catherine House I was impressed with how clean and bright everything looked. I was nervous for my husband but need not have worried. All the staff were kind, helpful and very professional. The room itself was very clean with all the facilities my husband would need. Nothing was too much trouble for anyone to help us.

Reply from Cammi, Marketing Department at Catherine House Care Home

Thank you so much for your kind words! We really appreciate it and are glad we could ease your worries. Kind regards.

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Review from Caroline P (Friend of Resident) published on 28 June 2023 Submitted via Website
Overall Experience

The staff are very friendly and will do anything for you. I visit most days, they all know me and tell me how things are going. I'm pleased with the service but my friend will say otherwise. Sometimes I think they must be short of staff as for ringing the bell for help. The lights could be brighter in rooms. And when hot, maybe fans in the room.

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Review from Paul H (Son of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

My father finally left the building on Monday 22nd May 2023. His seventeen months stay at the care home started with Covid still around. The staff were always helpful and obliging. My father's needs were met and I was so grateful for their swift actions in getting me there for his final moments. The compassion shown was so comforting.

Reply from Sian Harris, Group Manager at Catherine House Care Home

Thanking you for such kind words, from all of us at Catherine House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 August 2023
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (2)

News
  • 21 Jul 2026

    When Kim Viner first walked through the doors of Catherine House Care Home as a teenager, it was the day after finishing her GCSEs. Seventeen years on, Kim is now...

  • 20 Jul 2026

    Every person receiving care, whether in a care setting or at home, brings with them their own life experiences, personality, preferences and ways of communicating. Because of this, building meaningful...

  • 06 Jul 2026

    The team at Catherine House Care Home in Frome, Somerset, has been recognised by NHS Somerset after achieving excellent quality standards during its annual Quality Assurance review. In a letter...

Upcoming Events

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Catherine House Care Home.

Meet the Team (1)

Sherin Anup
Sherin AnupJob Title:Registered Home ManagerJoined: 2020

Sherin Anup is a compassionate and experienced nursing professional with over 20 years in health and social care, combining clinical expertise with strong leadership in care home management. She holds a BSc in Nursing and a Postgraduate Diploma in Gerontology from NUIG, Ireland, along with specialist training in nursing home management and clinical audit.

Sherin currently leads Catherine House Care Home, where she is committed to delivering high-quality, person-centred care. She brings a strong focus on compliance, team development and quality improvement, having previously managed a 47-bedded nursing home and consistently achieved full HIQA compliance.

Sherin is passionate about ensuring a safe, supportive and dignified environment for residents, who she calls family members, while driving continuous improvement in care standards.

Frequently Asked Questions about Catherine House Care Home

What types of Care is Catherine House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Catherine House Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Catherine House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Catherine House Care Home to the centre of Frome?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Catherine House Care Home to verify any information. View our terms and conditions. Catherine House Care Home has an Enhanced Service -more info.