Gotton Manor Care Home

West Monkton, Cheddon Fitzpaine, Taunton TA2 8LL
Review Us
9.7 75 Reviews
  • Gotton Manor Care Home, Taunton
Gotton Manor care home provides residential, nursing, palliative care and dementia care for up to 60 older people, from respite stays to long-term residence.

This beautiful home was once a manor house; it has been refurbished with tasteful, modern decoration and continues to be surrounded by acres of countryside. It is a 10-minute drive into the town of Taunton, Somerset, where residents can access shops, amenities and a railway station.

Each bedroom is single, most have en-suite facilities and all have television points. The lounge still features the manor’s original open hearth and a piano. There are plenty of sociable dining areas which look out onto the rolling countryside.

Residents are supported to pursue their own hobbies or join in with group activities and outings. Food is home-cooked and nutritionally balanced, with dietary requirements catered for and support in eating and drinking if needed.

Residents are encouraged to personalise their rooms, bringing with them a little piece of 'home' with them, when they move in.
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Care Provided by Gotton Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • Self-Funded Nursing Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1550
  • RESPITE Self-Funded Nursing Care: £1450 – £1550
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1550

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Gotton Manor Care Home to find out the exact price for your requirements.

Contact Gotton Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Gotton Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janine Marshall (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Gotton Manor Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Gotton Manor Care Home has private car parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Gotton Manor Care Home Reviews (75)

9.7

Gotton Manor Care Home has a Review Score of 9.7 (9.706) out of 10, based on 24 reviews in the last 2 years.
Over all time Gotton Manor Care Home has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Gotton Manor Care Home
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Total of 75, showing 21-40
Review from Y H (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at the care home for a respite break and enjoyed her stay, the staff were amazing and really took care of her. Mum has stayed at several homes previously and this is the first one that she seemed sad to leave, it's now my first choice for respite care. Thanks to everyone for looking after
Mum so well.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a wonderful review, thank you so much for taking the time to submit it. Thanks also for the 5* rating, the team will be thrilled! It's great to read that your mum had such a positive experience. I'm sure the team will look forward to welcoming her again. With best wishes
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Review from Elwin H (Brother of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first experience of the place is today, as my brother was admitted as a resident.
First impression, a clean, spacious place, with a relaxed ambience. Superb staff who came every time he accidentally set off his personal alarm! and were very approachable and willing.
Also got to meet the resident
cat, who seemed well looked after and in fine shape, a quiet reflection of the home?! I think so.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a wonderful review. I hope your brother continues to settle in well. Thank you for taking the time to share your thoughts, with best wishes.
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Review from Robin E (Son of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Gotton Manor for nearly 3 years. The home is well managed and the care and welfare of the residents are always the top priority of staff. All members of staff are very caring and compassionate. This covers everyone including nursing and caring staff, management, domestic,
catering and maintenance team; I could not wish my mother to be anywhere else except at Gotton Manor and would have no hesitation in recommending this facility to anyone looking for an institution to look after their loved ones.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a fantastic rating. It's great for the team to be able to read about the positive impact they have. Thanks also for the five-star rating, with best wishes.
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Review from T H (Resident) published on 29 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of Gotton Manor for the last six years. There have been significant improvements since Harbour Health Care became the care provider. I am currently very satisfied with the service provided and with the accessibility to a meaningful process for resolving any problems.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for taking the time to write a review. I'm happy to read that you are very satisfied with the service provided, with best wishes.
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Review from B R (Son of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went to Gotton Care Home after having several falls at home.
We found all the staff very caring and knowledgeable.
They kept us well informed of any issues and consulted with us over decisions to be made.
We were told when outside medical staff e.g. GP, paramedics were called in - they
were impressed with the standard of care in the home.
The facilities always appeared clean and tidy.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a fantastic review.
Thank you so much for sharing your thoughts and experience.
With best wishes,
Managing Director
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Review from Geraldine U (Sister of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister with dementia was transferred from hospital to the Coach House unit at Gotton Manor, as a temporary measure.
At first, the appearance of the Coach House unit made my heart sink however I was met with a clear sense of warmth and caring.
This part of Gotton Manor is tired but as it is smaller
than the main house it is more like a large home which thoroughly suited my sister. Her temporary stay increased to 3 months. The staff are absolutely amazing. So cheerful and caring. This was a wonderful opportunity for my sister to get used to care home living.
We have had to move her to a care home nearer us but will always be grateful for the wonderful confidence my sister achieved and was made to feel loved.
The directions to Gotton Manor need to be signposted! The sat nav takes you everywhere and we ended up finding it almost by mistake!!
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for your lovely review. It really is what goes on within a care home that is importance and the fact that your sister was met with warmth and caring, is lovely to read.
I will definitely look at signage - thank you for raising this.
I hope your sister settles well in her new home.
With best wishes,
Honor Keatley
Managing Director
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Review from Ann R (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad lived at Gotton Manor Care Home from September 2022 to November 2023. I visited Dad there in September, October and November 2022 and in March, August and September 2023. I was always satisfied that Dad, who had dementia was being well looked after, even though my visiting times varied and were
unannounced I never once heard staff raise voices nor saw any unpleasant attitudes, nor found unpleasant smells. I phoned often from France and the management and nursing staff always took the time to answer my questions. The food was plentiful and tasty too. Although many of the care staff were not born in the UK, we'd talk about how the elderly were cared for by family in their home countries and it was obvious that they were offering that level of care to Dad. After Dad died I realised my loss was their loss too and we cried together as if they were family. For me, care is much more important than buildings but when the lift broke down, the staff found solutions to get the residents to the dining room and communal areas.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeI am sorry to read your Dad passed away. Thank you for taking the time to submit your truly heartfelt review. The team really are fantastic and you are so right when you say that your loss is their loss too.
With best wishes.
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Review from Barbara B (Wife of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received the best care since arriving at Gotton Manor. He is happy and the staff are attentive to all his needs. As a relative, the staff are very friendly and supportive to my needs.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for taking the time to share your thoughts. It's good to read that your husband is happy. With best wishes, Managing Director
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Review from Milms P (Resident) assisted by family/friend published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
First impression was my room was like a prison cell, no pictures, no TV or radio and no WiFi connection, so I was totally cut off from the outside world. I requested to be moved after two weeks and my new room was much better, with a TV and WiFi. The nursing staff were all very kind and looked after
me well. The physio team got me back on my feet and mobile enough to go home again. The meals and other staff were great, although meal times were hit and miss.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you for taking the time to submit a review. It's good to read that the team were kind and looked after you. Also good to know that you moved into a more suitable room.

With best wishes,
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Review from Carol B (Respite Resident) assisted by family/friend published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady from the therapy team has helped me a lot with my walking and putting equipment into my flat for when I go home. The food is lovely. All carers and nurses make sure I'm clean and have assistance when I need it. Have throughout enjoyed my stay here, and it has built my confidence up to go home.
All the staff have been brilliant. Thank you for my stay.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeIt sounds like you have had a really good experience at Gotton, and it's great to hear you're able to go home. I hope all goes well.
Thank you for taking the time to write a review.
With best wishes.
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Review from T H (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been very pleased with how welcome Mum has been made. All of our requests have been met in a timely manner like the TV being placed at her wall in her room. The staff are attentive and very friendly and happy to help. the manager is very approachable and knowledgeable. We would
like to thank everyone for helping Mum to settle.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a fantastic review. Thank you so much for taking the time to submit it.
I'm glad to read how well things are going for your mum.
With best wishes.
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Review from Denise F (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this home highly enough. The transition for my mum into a nursing home has been huge, but I cannot believe how incredible the staff have been helping Mum settle. It feels like family every time I visit the home. Staff provide excellent nursery care and really truly care about the
residents, along with excellent management staff too. We, as a family, can't speak highly enough of the service, care and nursing at Gotton Manor Care Home. I applaud all the staff and thank them for their kindness. You're all amazing.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a wonderful 5-star review. The team at Gotton really are amazing and we are grateful for all their hard work and commitment.
Thank you so much for taking the time to write this review, it's great for the team to read what a positive impact they have!
Best wishes,
Honor
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Review from Elizabeth W (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good. Friendly staff. Visiting is easily arranged.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you for taking the time to write a review.
With best wishes,
Honor
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Review from P E (Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very happy place to be. The staff are all very caring and sensitive to my needs. I feel very lucky to be here.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeWhat a lovely review. Reading your first sentence really made me smile, it's a lovely description of Gotton Manor.
I hope you continue to be very happy there and look forward to meeting you next time I visit.
With best wishes,
Honor
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Review from Karen B (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care staff and management. Nothing is too much trouble.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for your review. "Nothing is too much trouble" is exactly how it should be and I'm glad this is your experience.
The team there really are excellent!
With best wishes,
Honor
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Review from Sheila D (Daughter-in-law of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law has been well looked after and is treated like part of a family. All staff are polite and very helpful, giving the family reassurance that she is being well cared for. Thank you for all that you are doing.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you for writing such a great review. The team will be really pleased to read what a positive impact they have.
With best wishes,
Honor
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Review from G C (Son of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good rehabilitation home. The staff and management were excellent. The physio team were superb. Many thanks.
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Review from G C (Son of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from the hospital and transferred to Gotton Manor Care Home with very little physical strength in her movement after being in bed for six weeks in the hospital. The staff at Gotton Manor Care Home were so lovely to Mum and attended to her physical needs and helped her get her
strength back with excellent help from the physiotherapy team, who got her back on her feet with the help of her frame. The care she got was excellent from the care team to the manager, who couldn't do enough for her and us as a family. Unfortunately, while Mum was in the care home her husband died which put so much pressure on Mum and us, the whole team was so understanding of the situation we were in and accommodated our needs to help Mum. Thank you all very much, we won't forget what you have done for us. 10/10. Thank you.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for submitting your wonderful review.
I'm so sorry to hear that your mum lost her husband. It's great to read how supportive the team is and what great progress your mum has made with the fantastic input from our team.
With best wishes,
Honor
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Review from Michael E (Husband of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think I'd change anything. Good standards all around. I know my wife is always well cared for.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for taking the time to leave a review. It's great to read that you feel your wife is always well cared for.
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Review from Andrew P (Son of Resident) published on 29 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Gotton Manor from June 2021 to January 2022. The care they gave her was extremely professional and empathetic. I could see she was very fond of those that looked after her directly, as were my wife and I too.
The home was kept clean and maintained to a very high standard.
I also felt that every member of staff was working hard for the benefit of the residents.
I wish them well in the future.
Reply from Honor Keatley, Managing Director at Gotton Manor Care HomeThank you so much for your lovely review. It is good to read how well your mother was looked after and hear about the relationship she had with the team members. They are a fantastic team.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Gotton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Gotton Manor Care Home is calculated as follows: ( (213 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 282 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Gotton Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Janine

Janine Marshall

Job Title: Registered Manager Joined: 2020

Hello, my name is Janine. I am the Home Manager at Gotton Manor Care Home. I have been the home manager at Gotton Manor since February 2021.


I started my career in care in 1998, working as a care assistant in a local nursing home. Over the years, I have worked in community care, nursing homes, and residential homes, and whilst I worked for a care agency, I did HCA shifts in hospitals and hospices.


I have put my all into working my way up the ranks, and I was working in supervisory and Deputy Managers posts for over 10 years before becoming a manager.


Since working with our fantastic team at Gotton Manor Care Home, I have felt nothing but welcomed and supported both in-house and by the rest of the Harbour Healthcare team.


I am passionate about our residents receiving person-centred care, and I am very proud of our beautiful home and amazing views.

Latoyah

Latoyah Marshall

Job Title: Administrator Joined: 2020

Hi! My name is Latoyah. I am the Home Administrator at Gotton Manor care home.


I started working at Gotton Manor in February 2021 as a data input support worker, registering our resident’s and staff’s Covid-19 tests. Since then, I have taken on roles such as being a Kitchen Assistant, Admin Assistant and Activities Assistant, before working my way up to the home Administrator role whilst currently working on my level 3 Business Administrator apprenticeship. I have loved every second, getting to know the lovely residents and working along side our amazing team!

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