Gotton Manor Care Home

I am delighted to leave a review for the team at Gotton Manor. Everytime i visit i am greeted with a warm welcome. My Aunt has been there since May and is very happy and settled now. She is well cared for and the staff treat her with respect and dignity.

My husbands cousin has been at Gotton Manor since Sept 2016. Which in itself is testament to the wonderful care given by all in the team. She is always treated with respect and dignity and with a wonderful sense of fun. She has thrived hence being in her 9th year. Thankyou all

Overall this care home is managed very efficiently and I cannot fault it at all the staff are extremely supportive and helpful with the families of the resident that's staying there and there's no better place that I would want my parents to be looked after in than this care home.

Thank you Gotton Manor

Thank you

My mum moved into Gotton Manor in August of 2024, mum settled quickly and is very happy here. I was anxious about mum moving from her home of many years but I needn't of been , every member of staff and I mean everyone that works here in one form or another is amazing ! Nothing is ever too much trouble and the care mum receives is outstanding, the food is fantastic and I'm always made very welcome when I visit. Thank you to all at Gotton Manor for looking after my mum so well.

This is a beautiful heritage building with outstanding views. The staff are just so friendly and welcoming and they always have time to update you on your loved one staying there or for any questions you need answered. The building smells fresh and no odours like other homes I've visited. The building is warm, homely and bright. My daughter and I are so pleased that our family member is staying here. We've noticed a big difference in her, she's happy and most importantly she's made friends who apparently sit together most of the time especially meal times. There's activities on a monthly plan. The food is very good and my mum can't get enough. Her room is quaint with open beams and the outlook is overlooking the patio with seating and pot plants and up over the hills. My daughter and I feel so happy and we're treated like part of the family. We would highly recommend this beautiful care home.

I am the resident at Gotton Manor Coach House, I am living here for nearly 3 months. The staff are very friendly and kind. Lovely care home with beautiful views of the surrounding area and great atmosphere. Good food. When I order bacon sandwiches I get a lot. Home is very clean. Staff make a nice cup of tea every time and my brother likes it. I enjoy activities and wonderful time with staff.

The afternoon entertainment was very good the day we visited - a good old sing-along! I would have liked to stay longer but we had an impending two-and-a-half-hour journey to return home by 4.30.

Mum stayed at the care home for a respite break and enjoyed her stay, the staff were amazing and really took care of her. Mum has stayed at several homes previously and this is the first one that she seemed sad to leave, it's now my first choice for respite care. Thanks to everyone for looking after Mum so well.

Also got to meet the resident cat, who seemed well looked after and in fine shape, a quiet reflection of the home?! I think so.

My mother has been a resident at Gotton Manor for nearly 3 years. The home is well managed and the care and welfare of the residents are always the top priority of staff. All members of staff are very caring and compassionate. This covers everyone including nursing and caring staff, management, domestic, catering and maintenance team; I could not wish my mother to be anywhere else except at Gotton Manor and would have no hesitation in recommending this facility to anyone looking for an institution to look after their loved ones.

I have been a resident of Gotton Manor for the last six years. There have been significant improvements since Harbour Health Care became the care provider. I am currently very satisfied with the service provided and with the accessibility to a meaningful process for resolving any problems.

The facilities always appeared clean and tidy.

The directions to Gotton Manor need to be signposted! The sat nav takes you everywhere and we ended up finding it almost by mistake!!

Dad lived at Gotton Manor Care Home from September 2022 to November 2023. I visited Dad there in September, October and November 2022 and in March, August and September 2023. I was always satisfied that Dad, who had dementia was being well looked after, even though my visiting times varied and were unannounced I never once heard staff raise voices nor saw any unpleasant attitudes, nor found unpleasant smells. I phoned often from France and the management and nursing staff always took the time to answer my questions. The food was plentiful and tasty too. Although many of the care staff were not born in the UK, we'd talk about how the elderly were cared for by family in their home countries and it was obvious that they were offering that level of care to Dad. After Dad died I realised my loss was their loss too and we cried together as if they were family. For me, care is much more important than buildings but when the lift broke down, the staff found solutions to get the residents to the dining room and communal areas.

My husband has received the best care since arriving at Gotton Manor. He is happy and the staff are attentive to all his needs. As a relative, the staff are very friendly and supportive to my needs.

First impression was my room was like a prison cell, no pictures, no TV or radio and no WiFi connection, so I was totally cut off from the outside world. I requested to be moved after two weeks and my new room was much better, with a TV and WiFi. The nursing staff were all very kind and looked after me well. The physio team got me back on my feet and mobile enough to go home again. The meals and other staff were great, although meal times were hit and miss.

The lady from the therapy team has helped me a lot with my walking and putting equipment into my flat for when I go home. The food is lovely. All carers and nurses make sure I'm clean and have assistance when I need it. Have throughout enjoyed my stay here, and it has built my confidence up to go home. All the staff have been brilliant. Thank you for my stay.

My family and I have been very pleased with how welcome Mum has been made. All of our requests have been met in a timely manner like the TV being placed at her wall in her room. The staff are attentive and very friendly and happy to help. the manager is very approachable and knowledgeable. We would like to thank everyone for helping Mum to settle.

I cannot recommend this home highly enough. The transition for my mum into a nursing home has been huge, but I cannot believe how incredible the staff have been helping Mum settle. It feels like family every time I visit the home. Staff provide excellent nursery care and really truly care about the residents, along with excellent management staff too. We, as a family, can't speak highly enough of the service, care and nursing at Gotton Manor Care Home. I applaud all the staff and thank them for their kindness. You're all amazing.