Oak Lodge Care Centre, Chard, Somerset
Oak Lodge Care Centre, Chard, Somerset
Oak Lodge Care Centre, Chard, Somerset

Oak Lodge Care Centre is situated within the picturesque ancient Somerset market town of Chard. Six miles from Ilminster and seven miles from Axminster. Being close to the town, the home is conveniently placed for shops, pubs, restaurants and public transport links. Oak Lodge operates its own minibus for your convenience.

The home provides personal and nursing care for older people on a long term, convalescent and short stay basis. In addition, there is “The Acorns” a small separate area dedicated for the provision of specialist dementia care for just eight people. The Acorns is a completely self contained unit with a dedicated garden and has become known as a centre of excellence for dementia care. The Acorns has been designed, furnished and decorated according to latest thinking from specialist researchers into Dementia.

All rooms have television points, a lockable facility for valuables, a nurse call alarm and smoke detectors.

Twenty-four hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in this area of care. All specialist equipment is available.

All Majesticare’s Homes put Residents’ choices first, and at Oak Lodge you are free to eat your meals in dining rooms or in your own room. Happy to provide meals for visitors as well for a nominal charge. Fresh home-cooked food is nutritionally balanced and caters for special requirements such as vegetarian or soft foods.

At Oak Lodge there is a dedicated activities organiser who arranges a lively social calendar including arts, entertainment, exercise, trips such as shopping, and events in the Home. The Home also arranges regular visits from Hairdressers, chiropodists, dentists, opticians, local GP’s, and a range of other professionals.

Group: Majesticare

Person in charge: Sam Smith (Home Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Oak Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 11 Dec 2017

Thank you for viewing our Home. We currently have one vacancy please contact the Home for more information.

Reviews

9 Oak Lodge Care Centre has a Review Score of 9 (8.959)

The Review Score of 9 (maximum of 10) for Oak Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Oak Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.321 for Oak Lodge Care Centre is calculated as follows: ( (55 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 134 Ratings = 4.321

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.638 Points relating to the number of positive Reviews for Oak Lodge Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.4 Target = 0.638

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak Lodge Care Centre?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak Lodge Care Centre

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

My father has been here since August 2016. He is cared for by all staff with great kindness and doesn't seem to have any complaints.
He enjoys all the activities, including outings whenever possible. He thinks the food varies but is as good as can be expected considering the fact it is mass catering.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have peace of mind because I know my Mum is being cared for in the best possible way. The staff are always friendly and understanding. There is a good-humoured atmosphere about the place with a full programme of activities and outings.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been at Oak Lodge nursing home for fourteen months and I could not wish for a better place for him.
I find all the staff very friendly and very caring, from top management to the nurses, carers, kitchen, cleaners, laundry and entertainments. They arrange lots of entertainment, music, afternoon singing, quizzes and many others. I would highly recommend this nursing home to anyone looking for a place for their relatives.

How likely would you be to recommend Oak Lodge Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Our mother has been a resident for just one month. First impressions were of a very friendly atmosphere and the staff in the Acorns are very much dedicated to their work.

How likely would you be to recommend Oak Lodge Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very homely and nice surroundings and my daughter is very happy and well looked after and goes to most activities. All the staff are very pleasant.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My mum has been in Oak Lodge Care Centre for eight months now and the home is very warm and friendly. All the staff treat my mum with all the care she deserves.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I am very happy with the way my dear Mum is cared for in "Acorns". The staff are very caring and thoughtful and efficient. Always patient with her (due to her dementia, she can be a bit difficult)! she always looks clean, tidy and well fed.

Thank you so much xx

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Welcomed by staff, friendly atmosphere. Very attentive towards my mother and other residents. Activities held frequently. Very pleasant room, warm and spacious. Very happy that my mother is being cared for at Oak Lodge Care Centre.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Julie Emmott, Business Development at Oak Lodge Care Centre responded to this review on 09 Dec 2016:

We are delighted that you are so pleased with the standards of care and also the environment at Oak Lodge. The team at Oak Lodge work very hard to make Oak Lodge a welcoming environment and have a real community feel.

I found it very small in the room where they have their bedrooms and in the summer time, the door to the garden is not often open and it does get very hot in the room. Otherwise, everything is quite good. It's nice to know that my sister has someone near to talk to otherwise it's a long day for her and other people that have to stay in the home. My sister is happy now that's one good thing but I am pleased to hear they will be moving her to another room soon and it will be much better for everyone that stays here. Everyone is very nice to talk to so that's a very good thing.

How likely would you be to recommend Oak Lodge Care Centre? Don't know

Average Rating: 

 3.7 out of 5

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Very good, friendly staff and helpful.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During a very difficult time with my husband's health and welfare, the management and staff have been most sympathetic and helpful.

How likely would you be to recommend Oak Lodge Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steve Oakes, Director at Oak Lodge Care Centre responded to this review on 24 Oct 2016:

Thank you for your review. I am very proud of the commitment of our team to provide fantastic care.

On arrival at The Lodge myself and my family were welcomed and I was made to feel part of a family. I was included in all the entertainment and activities and so was my family included. I had my 50th Birthday here and I had a surprise party and cake. My family has joined me for meals and have been told they can come at any time.

How likely would you be to recommend Oak Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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