Oak Lodge Care Home

Lordsleaze Lane, Chard TA20 2HN
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9.6 88 Reviews
  • Oak Lodge Care Home, Chard
Oak Lodge Care Home is proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment.

Oak Lodge Care Home provides residents with an engaging setting to socialise, dine, there are engaging activities every day with an activity coordinator or they can explore the beautifully landscaped gardens.

Oak Lodge Care Home is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Oak Lodge Care Home. The highly trained team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.
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Care Provided by Oak Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Nursing Care: £1600 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1700

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Oak Lodge Care Home to find out the exact price for your requirements.

Contact Oak Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oak Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Moxon (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (1)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Oak Lodge Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Oak Lodge Care Home has a private car park with parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Oak Lodge Care Home Reviews (88)

9.6

Oak Lodge Care Home has a Review Score of 9.6 (9.644) out of 10, based on 27 reviews in the last 2 years.
Over all time Oak Lodge Care Home has 88 reviews.

Overall Experience
  • 59
  • 24
  • 4
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Date Published
  • 88
  • 10
  • 21
  • 27
  • 61
Reviewer Connection to Oak Lodge Care Home
  • 33
  • 12
  • 10
  • 8
  • 6
  • 4
  • 3
  • 3
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  • 1
  • 1
  • 1
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  • 1
Total of 88, showing 21-40
Review from S G (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is really kindly looked after at Oak Lodge. The staff are happy + friendly and this is so good for family + visitors. He loves the food which is excellent. I cannot speak too highly of the home.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeThank you for your kind review of Oak Lodge Care Home! We're really pleased that your husband is kindly looked after and we do have a wonderful team of happy and friendly people. The food is lovely at Oak Lodge and we are glad that he enjoys it so much! Kind regards, Clare
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Review from Paul B (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's always been looked after very well and treated lovely by all staff. She's been poorly lately and the staff have rallied around and made her life so much better. Living miles away now it is so lovely to see photos of her on Facebook looking so well when you can't physically be there as much as
you want to be. A huge thank you to all the staff looking after everyone over Christmas.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeThank you for your kind review of Oak Lodge Care Home. We're so sorry to hear that your Mum has been poorly lately, but we're very pleased that she is being very well looked after and treated lovely. The team at Oak Lodge always make sure that they keep families up to date and really enjoy taking lots of photos to show everyone, especially when you are far away. Kind regards.
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Review from T G (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I sadly have to say my piece as an ex employee at Oak Lodge. 5 months ago I put my 96 year old mother into the home as she found living at home too much for her to cope due to mobility issues with i.e. stairs and not being able to have a bath/shower. I told her what a lovely place it was and she would
be very well looked after. The home as a whole is very nicely kept and clean with plenty of activities to keep residents occupied.
However ..... the first week mum was there she lost weight. Since then she has done nothing but complain to me about the food and in turn I have complained to the management/ kitchen staff. Nothing has changed and for a while now mum has been vomiting regularly and finds it difficult to eat the food. I usually go in to visit her around dinner time and have to say I have been disgusted by the food - burnt, tough meat, black roast potatoes, tiny portions and generally very unappetising. I find this totally unacceptable considering what she has to pay monthly.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeIt's great to hear you find Oak Lodge Care Home to be a lovely and clean care home, and that you feel the activities are plentiful; our residents do love joining in with them! We are sorry to hear of your experience with the catering; we would like to take this opportunity to reassure you that this is being addressed and that work is underway already to make improvements. It's our understanding that the Home Manager has spoken with you about this, but please do not hesitate to get in touch if you have any further concerns or questions. Kind regards,
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Review from Kim C (Friend of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely, welcoming home where our friend is living now. She always seems so happy and is obviously well cared for at Oak Lodge. The staff are very relaxed and seem happy too which gives a good indication of the atmosphere of the place.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeThank you for your lovely review of Oak Lodge Care Home. We're really pleased that you find it a lovely, welcoming home and that your friend is so happy here. Our team love what they do and they are dedicated to providing the best care for their residents. Kind regards.
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Review from T G (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is thriving in the home. The staff are fantastic, and the entertainment team are keeping the residents stimulated. I find this fantastic for all in the home. My mum is eating better than she has in a long time.
I can not fault the care Mum needs 24-hour care now, we are sad that she has to be in
nursing care but we are fully aware it is what's needed.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeWe are so pleased that your mum is thriving and eating well at Oak Lodge Care Home. Our team really are excellent and go above and beyond to provide the best care possible around the clock for her. It's great that you find the entertainment team fantastic, the activities at Oak Lodge are fabulous and very popular!
Kind regards.
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Review from Tracey G (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic review of the home. All staff are so welcoming. My dad is smiling again. So much for him to engage with if he wishes to. Any concerns Dad has, they are dealt with straight away. The home is clean and Dad is being very well looked after.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeThank you for your fantastic review of Oak Lodge Care Home! We are glad that the staff have been so welcoming to you and that you feel he is being very well looked after. Our staff at Oak Lodge love to see him smile! Kind regards, Clare.
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Review from Caroline B (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the home from management, administration, nurses and cleaners have been so welcoming to my father and his family. We are impressed with his room, bright looking out onto the garden. It is small, but big enough for his needs. The food Dad enjoys. The care and attention
is wonderful. Thank you to you all.
Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care HomeThank you for your lovely review of Oak Lodge Care Home! It's great to hear that you are impressed with the home and that they have been so welcoming to your father and his family. Our team at Oak Lodge work hard to ensure that they provide a lovely environment and the best care and attention that they can for all of their residents. Kind regards, Clare.
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Review from Frederick B (Husband of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered the home in October 2023. The care and attention given to her has been exceptional. We cannot praise the staff enough. I have no hesitation in rating all the boxes as excellent. The home goes over the top with the activities for the residents. If I myself had to use a home in the future,
I would put this home at the top of the list for consideration. Many thanks to all the staff who have helped her settle in so well to her new surroundings.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeWhat a wonderful review and five-star rating! Thank you so much.
Your review will help other families looking for care to feel confident in choosing Oak Lodge for their loved ones.
With best wishes.
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Review from Samantha M (Friend of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful home. Have visited quite a few but this by far is the friendliest and most welcoming.
Residents are clearly at the forefront of every member of staff's priority.
I regularly visit at times when the activities are on, I am always welcomed by staff and love to join in with all
the residents. I am always offered a cuppa.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeWhat a fantastic review!
What you have shared I'm sure will have given reassurance to other care seekers who may be coming to a care home for the first time.
With best wishes.
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Review from Victor C (Resident) assisted by family/friend published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the initial contact and subsequent dealings, Oak Lodge has been attentive and supportive to a great degree.
Their caring manner is very much appreciated and has smoothed a difficult transition from living independently to moving into the home.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeWhat a lovely review. Thank you so much for taking the time to share this.
It's lovely to read about the support you've been given.
With best wishes.
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Review from S L (Wife of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Lodge Care Home is a pleasant, well-run home which provides good standard of personal and nursing care for mainly elderly residents.
Any family concerns are listened to and any appropriate action is taken to resolve issues.
Family and other visitors are all warmly welcomed and their views respected.
I,
as a former district nurse (now retired), would have no hesitation in recommending Oak Lodge Care Home on the merits described above.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeThank you so much for taking the time to share your thoughts. It's great to read that you have had such a positive experience.

With best wishes,
Honor Keatley
Managing Director
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Review from Celia L (Wife of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at this care home are exceptional and do everything they can for residents and visitors. They are very friendly, welcoming and supportive.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeWhat a great five-star review. Thank you so much for taking the time to complete a review. The team really are fantastic!
With best wishes.
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Review from Julie F (Daughter of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently arrived at Oak Lodge after having had a number of falls at home and several stays in hospital, so unfortunately, was unable to care for herself any longer on her own. Within this short time, the level of care and attention she has received has been exceptional on every level within the
home. Everyone is always welcoming, so kind, warm and friendly, and nothing is ever too much trouble. They are accommodating to Mum's individual needs, as well as to other residents. Given this, I would highly recommend Oak Lodge to anyone. I would like to take this opportunity to thank every single member of the staff/team for all their love and support, not only in regards to what Mum receives but towards us as relatives and close family members visiting too. I now have and get great comfort in the knowledge she is settled, happy and being well cared for here by the best. You're all wonderful and always go that extra mile. On behalf of my mum and I, we can't thank you enough.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeWhat a truly wonderful review. Thank you so much for taking the time to share your family's experience.
It is lovely to hear about the welcome and ongoing care your mum and yourselves are experiencing. They really are a great team at Oak Lodge.
With best wishes.
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Review from Rosamunde R (Wife of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Lodge Care Home is a lovely home to go to stay. All the staff are very kind and friendly. It is very clean, and you feel safe there. The room looks over the garden. We found the right home. Thank you.
Reply from Honor Keatley, Managing Director at Oak Lodge Care Home'We found the right home' sums it up beautifully.
Thank you so much for taking the time to write a review. It is very much appreciated.
With best wishes.
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Review from Angela W (Daughter-in-law of Resident) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can't fault anything, all staff are brilliant - top to bottom! You all deserve a medal!
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeThank you for your lovely words regarding Oak Lodge Care Home! Our brilliant staff work so hard to make the home the wonderful place that it is. We do make sure that they are recognised and rewarded for their hard work! Kind regards, Honor.
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Review from Suzie W (Friend of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Covid restrictions and living at distance. I have only visited Oak Lodge Care Home four times since my friend moved in January 2022. On each occasion, the staff were cheerful and willing and any shortfalls I had to voice was addressed quickly. I have just attended the first residents and family
meeting and was most impressed by the manager's request and wishes for the future. I am so glad my friend is there.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeWhat a lovely review. It's great to read that the manager has shared his plans with you. I hope you enjoy being able to visit your friend now. Thank you so much for sharing your thoughts.
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Review from Brian A (Husband of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed in Oak Lodge Care Home for 18 months ending in September 2021. I found it to be excellent in all departments.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeThank you so much for taking the time to share your thoughts. I'm glad your experience was such a positive one.
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Review from M D (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff at Oak Lodge are patient and caring. New management is now in place with ambitious plans for improving the options offered to residents. Including day trips out and more activities. At first glance the building is a bit dated, for example, tooms do not have ensuite bathing facilities. However,
some improvements are planned and the kindness of staff and friendly atmosphere more than compensate.
Reply from Honor Keatley, Managing Director at Oak Lodge Care HomeThank you so much for your honest review. We're excited to see how Oak Lodge moves forward.
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Review from Susan B (Daughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for a year at Oak Lodge Care Home and she loves it here. Mum is well cared for by all the staff. The carers and staff all go that extra mile to see that she is safe and happy. Mum feels that she is included in all decisions of her care and looks at all the staff and residents
as her own extended family. There are a wide range of activities for Mum to partake in, although Mum doesn't always join in with all of them, as sometimes she prefers to have a nap in her room. Mum loves the food and is always thrilled when they come round with the cups of tea as they always remember that she has lactose free milk with no sugar. Mum loves having her showers with one staff member as in Mum's words "She is so kind, gentle and caring". I would highly recommend Oak Lodge to anyone. We know that Mum is well looked after, safe and happy, and that means everything to us. Thank you to everyone at Oak lodge.
Reply from Andrew Kirby, Home Manager at Oak Lodge Care HomeThanks Susan for taking time to write a very comprehensive review which I will of course share with all the staff. Your mum has done so well having been so very poorly when she first came to us, and we are all delighted with her progress. She's a really lovely lady, and we are so lucky to have an opportunity to look after her.
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Review from T K (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Oak Lodge after falling over at home a few times and could no longer safely stay at home. The manager was helpful in getting a room available for my mum. All staff are very friendly and helpful. when we were viewing Oak Lodge and have been since. A few teething problems with
food. with what food Mum liked/disliked but this has been rectified. Mum even has played bingo, which is a first.
Reply from Andrew Kirby, Home Manager at Oak Lodge Care HomeHi Tony, and thank you for reviewing our home. Your mum has certainly settled in well, and I am really pleased we have been able to cater for her tastes. She's quite good at bingo, and clearly starting to become more confident in the company of others after being rather reclusive at first.
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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.644 for Oak Lodge Care Home is calculated as follows: ( (226 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 315 Ratings = 4.644
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Lisa

Lisa Moxon

Job Title: Home Manager Joined: 2025

Hello My name is Lisa,
I gained my Health and Social skills and experience at our sister home, Gotton Manor in Taunton, from 2020, where I worked as a care assistant, which was my first experience in a care home.


Working my way up to Team Leader, Senior Carer, Care Coordinator and then Deputy Manager.


During my time at Gotton Manor, I gained a Level 3 and a Level 5 in Leadership in Adult Care, passing both with a Distinction credit.


Recently stepping into the Care Home Managers role at Oak Lodge in Chard, I have been supported all the way by everyone at Harbour Healthcare.


The residents' care and quality of life are my top priority, helped by the amazing & well established team at Oak Lodge.
I have an open-door policy for staff, residents and relatives.


No two days are the same. The care we provide comes from our hearts day in & day out.

Clair

Clair Harvey

Job Title: Deputy Home Manager Joined: 2007

Hi, my name is Clair. I am the Deputy Home Manager at Oak Lodge Care Home.


I started as a carer in 1995. In 2007, I came to work at Oak Lodge Care Home as a Senior Carer and then worked up to the position of Nursing Associate. In October 2019, I was offered the Deputy Home Manager position; I was delighted, and of course, accepted the offer!


I work with Florin and the other team members at Oak Lodge Cre Home to ensure all the residents have a perfect day, every day!

Di

Di Crumpler

Job Title: Administrator Joined: 2018

Hi, my name is Di. I am the Administrator at Oak Lodge Care Home.


I joined the Oak Lodge Care Home team in March 2018, having previously worked for an advertising agency for 10 years, and also worked for Axminster Carpets as a PA for 9 years.


I enjoy watching horse racing, going to horse shows, dog walking with my little Jack Russell terrier called Bea, and dining out. I am usually the person who answers the phone when you call during office hours and deals with all the administration and paperwork for the home.

Socks

Socks the Cat

Job Title: The Boss Joined: 2012

Socks the cat has been in charge of the staff and residents at Oak Lodge Care Home for a number of years. He was born on the 18th of February 2012, and it is believed he is a direct descendant of the Sphynx.


Socks' main duties are sleeping, gathering his strength, eating, and looking at the birds in the garden. He is normally found in the laundry where he has a good supply of food, a bowl of fresh water and some very soft, warm blankets to lay upon on top of the tumble drier. He knows instinctively who likes his company, and has made good friends with many staff and residents in the home.


Socks are extremely tolerant of other pets, so there's no issue with residents seeing their families' pets when they come in to visit.

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