Oak Lodge Care Home

I would like to say a big thank you to all the staff at Oak Lodge. The care my mum received before her passing was amazing. We as a family were always made welcome and kept up to date with her care. The care and support we were shown gave us great comfort during her passing. My mum loved her last few years and always had a smile.

The Oak Lodge care home was always very welcome, all the staff spoke or smile when you were there! The room was always clean and tidy. everyone is always seem happy there and has a laugh with family and residents. The care and well-being of residents very good and they are treated with dignity.

The care provided to my mum was fantastic and staff were always kind and cheerful, going the extra mile at times to make sure things were as good as they could be right to the end. Living a long way away, it made a huge difference to know she was in good hands and that I didn't have to worry. Our whole family felt well supported by the staff. The rooms are not big but the care more than overweighs this. 100% recommend.

I can't fault the staff. They are caring and loving and are giving me all the support they can for which I thank them. Nothing is too much trouble.

Staff very nice, always happy and helpful and always got a smile. They made me feel welcome and with tea and cake at 3 pm. I would like to see the garden maintained better.

My mother spent several months at Oaklodge, and we were very pleased with the level of care she received. The staff were caring, friendly, and attentive, always ensuring her well-being. The food was plentiful and of good quality, and the team were supportive throughout her stay. There were regular organized activities, and while my mother wasn't always enthusiastic about joining in, she was consistently encouraged to participate. I would recommend Oaklodge, especially for individuals with more advanced dementia, as I have no doubt they will be safe, well looked after, and treated with kindness.

Dad has repeated several times over the last month, how good and friednly/caring the staff are who look after him. It makes such a difference to know that his experience is a positive one, thank you!

The staff at this care home work really hard and are amazing with my sister. I feel that some form of outings to places/shops would be lovely and benefit some of the residents. Meals repetitive. Maybe a trifle or fruit and jelly for dessert or tea. More staff needed as after lunch a lot of the residents are left struggling while waiting to be taken to the toilet. Luckily my sister is not needing that help at the moment.

Mum's always been looked after very well and treated lovely by all staff. She's been poorly lately and the staff have rallied around and made her life so much better. Living miles away now it is so lovely to see photos of her on Facebook looking so well when you can't physically be there as much as you want to be. A huge thank you to all the staff looking after everyone over Christmas.

However ..... the first week mum was there she lost weight. Since then she has done nothing but complain to me about the food and in turn I have complained to the management/ kitchen staff. Nothing has changed and for a while now mum has been vomiting regularly and finds it difficult to eat the food. I usually go in to visit her around dinner time and have to say I have been disgusted by the food - burnt, tough meat, black roast potatoes, tiny portions and generally very unappetising. I find this totally unacceptable considering what she has to pay monthly.

Such a lovely, welcoming home where our friend is living now. She always seems so happy and is obviously well cared for at Oak Lodge. The staff are very relaxed and seem happy too which gives a good indication of the atmosphere of the place.

I can not fault the care Mum needs 24-hour care now, we are sad that she has to be in nursing care but we are fully aware it is what's needed.

Fantastic review of the home. All staff are so welcoming. My dad is smiling again. So much for him to engage with if he wishes to. Any concerns Dad has, they are dealt with straight away. The home is clean and Dad is being very well looked after.

My wife entered the home in October 2023. The care and attention given to her has been exceptional. We cannot praise the staff enough. I have no hesitation in rating all the boxes as excellent. The home goes over the top with the activities for the residents. If I myself had to use a home in the future, I would put this home at the top of the list for consideration. Many thanks to all the staff who have helped her settle in so well to her new surroundings.

I regularly visit at times when the activities are on, I am always welcomed by staff and love to join in with all the residents. I am always offered a cuppa.

Their caring manner is very much appreciated and has smoothed a difficult transition from living independently to moving into the home.

I, as a former district nurse (now retired), would have no hesitation in recommending Oak Lodge Care Home on the merits described above.

All the staff at this care home are exceptional and do everything they can for residents and visitors. They are very friendly, welcoming and supportive.

Mum recently arrived at Oak Lodge after having had a number of falls at home and several stays in hospital, so unfortunately, was unable to care for herself any longer on her own. Within this short time, the level of care and attention she has received has been exceptional on every level within the home. Everyone is always welcoming, so kind, warm and friendly, and nothing is ever too much trouble. They are accommodating to Mum's individual needs, as well as to other residents. Given this, I would highly recommend Oak Lodge to anyone. I would like to take this opportunity to thank every single member of the staff/team for all their love and support, not only in regards to what Mum receives but towards us as relatives and close family members visiting too. I now have and get great comfort in the knowledge she is settled, happy and being well cared for here by the best. You're all wonderful and always go that extra mile. On behalf of my mum and I, we can't thank you enough.

Oak Lodge Care Home is a lovely home to go to stay. All the staff are very kind and friendly. It is very clean, and you feel safe there. The room looks over the garden. We found the right home. Thank you.