Oak Lodge Care Home

Lordsleaze Lane, Chard TA20 2HN
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9.7 80 Reviews
  • Oak Lodge Care Home, Chard
Oak Lodge Care Home is proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment.

Oak Lodge Care Home provides residents with an engaging setting to socialise, dine, there are engaging activities every day with an activity coordinator or they can explore the beautifully landscaped gardens.

Oak Lodge Care Home is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Oak Lodge Care Home. The highly trained team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1600
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Nursing Care: £1600 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1700

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Oak Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Florin Vranceanu (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (1)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Oak Lodge Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Oak Lodge Care Home has a private car park with parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Oak Lodge Care Home Reviews (80)

Total of 80, showing 61-80
9.7

Oak Lodge Care Home has a Review Score of 9.7 (9.718) out of 10, based on 22 reviews in the last 2 years. Over all time Oak Lodge Care Home has 80 reviews.

Overall Experience

  • 53
  • 22
  • 4
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Date Published

80
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Review from Kevin B (Brother of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my brother for the first time here and was very impressed with everything.
Since my brother has been at Oak Lodge he has picked up and is very happy there. Keep up the good work.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Kevin for a very positive review. I am really pleased, that as a family member, you feel we have done everything possible to make your brother's stay an overwhelmingly positive experience.

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Review from Jacqueline B (Sister-in-law of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been into many care homes but none like Oak Lodge. Wonderful staff, felt like I had known them forever. Nothing was too much trouble. Met the manager for the first time today, what a lovely genuine man. Spoke to a lady in depth and she was also very caring and most helpful and spoke highly with much
respect for the manager.
So, so, so happy my brother-in-law is in Oak Lodge Care Centre.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you so much Jackie for taking the time to write a lovely review, the staff are always delighted to read such very positive responses to the care they provide.

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Review from Christine W (Wife of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands care has always been very good, the staff cared for him like he was a family member. At times he could be quite cheeky and they developed a good banter. When I visited I was always made to feel part of the "Oak Lodge Family".

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Chris for your review of Oak Lodge. We are delighted that we were able to make your husband's time here so positive. Thank you also for your time spent with us in planning his care, and making the whole experience so rewarding for all concerned.

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Review from M C (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved under new management and deputy. More qualified nursing staff employed. All other grades of staff seem happier and work together - communication better. Hope for more stability to continue, also variety of outings and activities. Good all round improvements.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you so much for submitting your review, and I am so pleased we are getting all these things right. We are all looking forward to some more amazing things happening in future.

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Review from Lilian W (Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager is working hard to make a better home. Had a lovely trip on December 15th.
The staff are very good.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Lilian, the trip was great fun, we went to see all the Christmas lights, and then had fish and chips in the minibus, before going to the pub. I really enjoyed the evening as well.

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Review from Gloria J (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is extremely kind and helpful. They treat you as a person, not a number. They try to make your room your home and let you personalise your room. They have a good activities team and take you out in the home bus to local entertainments.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you Gloria, it's great to have the opportunity to support you, and thank you for all your positive and constructive feedback which I will of course share with all the staff.

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Review from M T (Wife of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new manager and deputy manager started in December and the change is transformational in just a couple of weeks and family feels that Oak Lodge has a positive future with good nursing care.
The carers have always been hard-working, caring and supportive. Oak Lodge was previously in a very dark place.
With the new management, it finally feels like a nursing home that I would recommend - not something I would have said a month ago.

Reply from Andy Kirby, Home Manager at Oak Lodge Care Home

Thank you for such a positive review. Oak Lodge has a wonderful group of staff, and I am so lucky to have the opportunity to join their team. Can I also thank you for your help in giving your husband such good care when he most needed it, it was great to involve you so fully in his care at such a critical time.

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Review from M C (Wife of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff from the manager, qualified nurses and care assistants are very supportive and friendly. They try to arrange activities for clients but it's difficult due to varying needs and abilities. The home keeps relatives informed of patients health.

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Review from Anne P (Daughter of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here since August 2016. He is cared for by all staff with great kindness and doesn't seem to have any complaints.
He enjoys all the activities, including outings whenever possible. He thinks the food varies but is as good as can be expected considering the fact it is mass catering.

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Review from Angela D (Daughter of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have peace of mind because I know my Mum is being cared for in the best possible way. The staff are always friendly and understanding. There is a good-humoured atmosphere about the place with a full programme of activities and outings.

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Review from E C (Wife of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been at Oak Lodge nursing home for fourteen months and I could not wish for a better place for him.
I find all the staff very friendly and very caring, from top management to the nurses, carers, kitchen, cleaners, laundry and entertainments. They arrange lots of entertainment, music,
afternoon singing, quizzes and many others. I would highly recommend this nursing home to anyone looking for a place for their relatives.

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Review from Marg & Patsy (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident for just one month. First impressions were of a very friendly atmosphere and the staff in the Acorns are very much dedicated to their work.

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Review from Raymond L (Father of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very homely and nice surroundings and my daughter is very happy and well looked after and goes to most activities. All the staff are very pleasant.

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Review from Anthony J (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oak Lodge Care Centre for eight months now and the home is very warm and friendly. All the staff treat my mum with all the care she deserves.

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Review from M E (Sister of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 0.0 out of 5

I found it very small in the room where they have their bedrooms and in the summer time, the door to the garden is not often open and it does get very hot in the room. Otherwise, everything is quite good. It's nice to know that my sister has someone near to talk to otherwise it's a long day for her
and other people that have to stay in the home. My sister is happy now that's one good thing but I am pleased to hear they will be moving her to another room soon and it will be much better for everyone that stays here. Everyone is very nice to talk to so that's a very good thing.

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Review from Eileen H (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, friendly staff and helpful.

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Review from Sandra P (Daughter of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed by staff, friendly atmosphere. Very attentive towards my mother and other residents. Activities held frequently. Very pleasant room, warm and spacious. Very happy that my mother is being cared for at Oak Lodge Care Centre.

Reply from Julie Emmott, Business Development at Oak Lodge Care Home

We are delighted that you are so pleased with the standards of care and also the environment at Oak Lodge. The team at Oak Lodge work very hard to make Oak Lodge a welcoming environment and have a real community feel.

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Review from Sue R (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my dear Mum is cared for in "Acorns". The staff are very caring and thoughtful and efficient. Always patient with her (due to her dementia, she can be a bit difficult)! she always looks clean, tidy and well fed.


Thank you so much xx

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Review from Joy P (Wife of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During a very difficult time with my husband's health and welfare, the management and staff have been most sympathetic and helpful.

Reply from Steve Oakes, Director at Oak Lodge Care Home

Thank you for your review. I am very proud of the commitment of our team to provide fantastic care.

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Review from Lorraine H (Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at The Lodge myself and my family were welcomed and I was made to feel part of a family. I was included in all the entertainment and activities and so was my family included. I had my 50th Birthday here and I had a surprise party and cake. My family has joined me for meals and have been told
they can come at any time.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Oak Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Oak Lodge Care Home is calculated as follows: ( (200 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 259 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (5)

Florin

Florin Vranceanu

Job Title: Home Manager

Joined: 2022

Hello, my name is Florin. I am the Home Manager at Oak Lodge Care Home.


I have been qualified as a nurse since 1995. I have 14 years of experience as a Registered Manager for care services. I decided to go into nursing due to my passion for helping people. I am passionate about developing relationships with people in long-term care placements.


I pride myself in being hands-on in my role and ensuring that I develop good relationships with residents, families, and team members to ensure people are safe and well looked after. I also like to make sure we are delivering high-quality person-centred care.

Clair

Clair Harvey

Job Title: Deputy Home Manager

Joined: 2007

Hi, my name is Clair. I am the Deputy Home Manager at Oak Lodge Care Home.


I started as a carer in 1995. In 2007, I came to work at Oak Lodge Care Home as a Senior Carer and then worked up to the position of Nursing Associate. In October 2019, I was offered the Deputy Home Manager position; I was delighted, and of course, accepted the offer!


I work with Florin and the other team members at Oak Lodge Cre Home to ensure all the residents have a perfect day, every day!

Di

Di Crumpler

Job Title: Administrator

Joined: 2018

Hi, my name is Di. I am the Administrator at Oak Lodge Care Home.


I joined the Oak Lodge Care Home team in March 2018, having previously worked for an advertising agency for 10 years, and also worked for Axminster Carpets as a PA for 9 years.


I enjoy watching horse racing, going to horse shows, dog walking with my little Jack Russell terrier called Bea, and dining out. I am usually the person who answers the phone when you call during office hours and deals with all the administration and paperwork for the home.

Sonny

Sonny Valmiki

Job Title: Senior Nurse

Joined: 2019

Hi, my name is Sonny. I am the Senior Nurse at Oak Lodge Care Home.


I previously worked in the NHS in a variety of roles before joining the Oak Lodge Care Home team. I have a wealth of experience which I enjoy bringing to the team and I love to have fun!

Socks

Socks the Cat

Job Title: The Boss

Joined: 2012

Socks the cat has been in charge of the staff and residents at Oak Lodge Care Home for a number of years. He was born on the 18th of February 2012, and it is believed he is a direct descendant of the Sphynx.


Socks' main duties are sleeping, gathering his strength, eating, and looking at the birds in the garden. He is normally found in the laundry where he has a good supply of food, a bowl of fresh water and some very soft, warm blankets to lay upon on top of the tumble drier. He knows instinctively who likes his company, and has made good friends with many staff and residents in the home.


Socks are extremely tolerant of other pets, so there's no issue with residents seeing their families' pets when they come in to visit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Lodge Care Home to verify any information. View our terms and conditions. Oak Lodge Care Home has an Enhanced Service - more info.