Oaktree Court Care Home

During these difficult times, I have found the home extremely diligent and caring. They appeared to be well prepared for the pandemic with no shortages of PPE as far as I was aware. My mum cannot speak owing to a stroke, and I have regularly emailed her, and the manager and staff have always found the time to read them to her and leave the message for her to look at and read herself afterwards. All the staff at this home are absolutely lovely, and I cannot speak highly enough of them.

The home have recently started carrying out window visits which are working very well, it feels so safe and I can see that Mum is very happy and is being looked after very well.

Thank you to you all at Oaktree. You’re all amazing!

We saw my mum for the first time yesterday since mid-March and she was happy and relaxed and delighted to see us. The visit was carefully managed with social distancing observed. Thank you from the bottom of our hearts to everyone for taking such good care of yourselves and the residents.

Oaktree Court is a lovely home in beautiful surroundings. I cannot praise all the staff highly enough as they are so caring and give 100% all of the time. Any queries I have are always dealt with quickly and efficiently by the manager and nurses which is so reassuring, especially in current times. Although we are unable to visit at present I am able to speak to her regularly via video technology and she is always happy and looks well looked after. The home is a very warm and friendly place and it is always alive with music, games and laughter. It is spotlessly clean and smells fresh, which is rare in my experience of care homes previously. My Aunt enjoys the food and has put on weight since living at the home and looks so much healthier. They even grow their own fruit and vegetables and use them in their meals which we are able to see on the home's Facebook posts. I would not want her anywhere else.

Extremely efficient, providing a high standard of care which is provided with careful consideration of the needs of the resident and their family. I cannot find any fault with either the staff or the management.

Oaktree Court has excellent caring staff. At a very difficult time for myself and my husband of nearly sixty years we were both treated as members of a family. As a frequent visitor prior to the COVID restrictions I have seen the care, kindness, and cleanliness of this home. Since COVID every effort has been made for my husband and me to stay in contact via FaceTime and phone calls. However much I despair of not being with my husband I can console myself that he is very well looked after. The garden at Oaktree has been a godsend for my husband as has always enjoyed walking and sitting outside when possible. Thank you to all the staff at Oaktree who have helped both of us accept a difficult time in our lives.

What a wonderful home. Professional and friendly team. They have kept the whole home safe in this pandemic and with such dedication. Managers and staff are inspiring. Beautiful home and surroundings. Highly recommend Oaktree Court.

Since my dad moved into the Dementia Unit at Oaktree, the care has been superb. The carers who work at the unit are caring both to my dad and to us as a family who have regularly visited for a few months prior to the recent closure to protect everyone from the virus. The home is spotlessly clean, all Dad's clothes are freshly laundered and his room always perfect. The food provided for Dad is really good and the special care taken with Birthday cakes or food to celebrate special occasions is really appreciated. The home has a lovely feeling of homeliness and love and it’s so reassuring to know Dad is so well cared for. The grounds are lovely and cared for with love by the lady gardener. The little cafe that had just opened was a lovely addition and allowed us to spend time with Dad in a safe environment. The staff always go the extra mile to help and reassure and it’s greatly appreciated.

The staff were excellent, professional yet warm, friendly and caring. Safety was paramount and I received plenty of help in negotiating stairs, lifts and corridors. Entertainment and activities were fun, interesting and enjoyable. The meals were well balanced and delicious. I had a lovely time and will most definitely return to visit the many friends I made. Thank you all at Oaktree Court.

Excellent.

It was very comfortable. The staff were caring, attentive and polite. Pleasant setting and outlook. Had some concern about external door security but this was resolved. My main feedback is the standard of the food. I expected a much better and consistent quality for the fees. I did enjoy the breakfasts.

Staff are always polite and helpful. When visiting resident she seems very happy and satisfied with the facilities and activities organised. The home is clean and smells fresh. When we have requested to see the management this has always been fulfilled and satisfactory results.

Wonderful treatment, caring, kind, helpful. Would give the name to anyone.

I have thoroughly enjoyed my week of care here, finding the staff adequate for my needs; very helpful, cheerful and cooperative. The food is well cooked, well served and hot (when necessary)! As there is little entertainment, it can sometimes be a little boring, unless one has one's own facilities - book, puzzle book etc. The TV is little use for me, with my hearing disability (I cannot grumble at that - not being a fan of TV)! I shall look forward to a return visit in the future!

This is my home now. I have been here about 9-10 months and apart from a couple of times (my fault!) I have been and still am happy.

I have always been very impressed with the management and staff's care, support and professionalism. There is always a warm welcome when I visit and everyone is always willing to help and offers assistance when needed.

Lovely caring staff.

Good management team.

Since moving mum to Oaktree I have been delighted with her care. The staff are always friendly and pay attention to Mum's individual needs and adapt policies to make her quality of life as positive as possible. She enjoys the daily activities and outings to a varied amount of places of interest. Interaction with the local community is brilliant and much enjoyed by Mum.

I am writing to say thank you to all the team for the wonderful care you are offering my Dad. We have been really impressed by the level of care and quality of the environment you have created. It really does feel like home now and it is such a blessing to have such a great team supporting Dad. He is being treated with great dignity and respect whatever his mood. We are impressed by the attitudes of all the staff and the friendly atmosphere they create. The resident's wellbeing is at the heart of everything people are trying to achieve and the staff team work together to make every day special. The activities team have put on an extremely impressive programme that has helped him in body, mind and spirit. It is creative, responsive to the interests of the residents and the activities team have gone out of their way to help Dad to access the activities and trips and valued his interests and experiences.