The Rosary Nursing Home

My aunt has been here for nearly a year the staff are very friendly and approachable and she is extremely well looked after and safe. I am very happy with her treatment and the care she is given.

The care plan wasn’t even looked at before my Mother-in-law arrived. She needed an air mattress and she had to wait for them to find one, in her wheelchair and on her oxygen. There wasn’t a commode in her room, that was also on the plan and when it arrived it took ME 20 minutes to clear the faeces off it, also she had to phone me a number of times as she had been waiting for her pain killers over 2 hours, she only went in for respite but now needs full-time care and blankly refuses to go back there. I also think the room she was in was very small. She is far happier with the home she is now in.

It is difficult for me to be precise, as I am unable to visit the resident more than monthly if that, but she seems well cared for, clean, washed etc. In her room, she is surrounded by her own long-cherished articles, and, if she wanted to, she could enjoy the view out of the window and be taken to the dining room for meals. She has her own phone, but chooses not to, or is unable to use it. I ignore the fact that virtually every time I go she moans, sometimes in the strongest terms, about not seeing people or the lack of care because this doesn't seem to have any relationship to what actually happens. She will say she's seen no one all day, but on being challenged admits that people have brought her meals, drinks, washed her, and so on. I find the staff immensely kind, helpful, prepared to talk and answer questions if necessary. The resident has never found doing others' bidding the easiest, and nothing has changed because she is in a care home.

The manager and the brilliant care team at The Rosary supported my Mum through the last five months of her life. We as a family, cannot thank them enough for the kindness, support and care they gave to our dear Mum throughout this difficult time. We would also like to thank them for the continual support and kindness they showed to us as a family. They were just amazing and a real credit to their profession. A huge thank you from us all. The excellent ratings reflect our gratitude.

My mother is bedridden but she is happy with the care she receives which means that us, as family, are satisfied with the care she is getting and the way she is being treated.

The Rosary Nursing Home is a fantastic place. The staff are brilliant, kind, caring and very helpful. Treat me like I am family. Mum has been looked after really well.

I came straight from hospital for 2 weeks respite care. I was welcomed and cared for the minute I was wheeled in. I could have anything I fancied to eat and nothing has been too much trouble. A very warm and welcoming atmosphere. There is always something of interest going on.

Overall standard is good, carers do their best even under pressure of work. All staff are very kind and helpful.

Mum often comments she is happy to be in The Rosary, she feels safe and well cared for.

My father is made very welcome. It's a pleasure seeing him happy when I collect him.

My husband has received very good care from the various members of staff who make sure he is comfortable. They are always polite and cheerful and nothing is too much trouble.

I was impressed with the general appearance of the whole place form front door in. Management did all they could to show and tell me how things worked and were run. Although I hadn't made a definite decision to use The Rosary it was made for me as we had to work quickly and I can only say it has worked out really well! Great staff at every level. Thank you, everyone.

Thank you.

Staff are very friendly. Any problems we have we can talk to management within 24hours. Home is very clean and you always have plenty of snacks and drinks for the residents. Keep up the good work.

They are also exactly the same to myself and my sister.

Rooms left unlocked. Other residents found asleep on bed, TV remote goes missing. Always looking for staff. Resident left either in bed/lounge. No activities.

Lack of activities, shortage of staff, having to wait at least 30 minutes at times to be taken to the bathroom, having had to help staff by wheeling the resident to the bathroom as there wasn't another member of staff to help. Rooms left unlocked, found another resident in his bed.

TV remote went missing, always having to look for a member of staff for assistance. Resident left either in bed or sat in the lounge all day.

The food is excellent and of a good variety, and we can heap praise on the excellent afternoon cakes and tea. The nursing staff are very pleasant with a good sense of humour. Could certainly recommend this home.

The home is like an extension to your family - one big happy family.

Care and support is excellent, staff treat residents as if they were their own family. Nothing appears to be too much trouble. Residents are treated with a high degree of dignity and a genuinely caring staff team spirit exists throughout. There appears to be a high degree of respect and co-operation between management and the staff, with the staff appearing to perform to the best of their ability because they want to, as opposed to because they have got to, signs of both good staff and personal management. The facilities are modern, catering to individual needs, rooms are furnished with modern furniture, cleanliness throughout is again to the highest standard. Very high-quality food and drink is served efficiently and on time. Activity programmes provide for a varied theme daily. Safety and security is excellent without being intrusive. An internal safety system operates with multiple staff monitoring points for door and window opening, access and exiting the building is by push-button control. I am a professional management tutor and I have no hesitation in stating, in my opinion, The Rosary is both excellent in care and very good value for money.