Torrwood Care Centre

Gilbert Scott Road, South Horrington Village, Wells BA5 3FB

Torrwood Care Centre, Wells, Somerset
Torrwood Care Centre, Wells, Somerset
Torrwood Care Centre, Wells, Somerset

Torrwood care home is a modern and purpose-built facility located in Wells, Somerset, that caters for a wide range of personal care needs, ranging from nursing and respite care to care for people with dementia.

All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room that offer numerous hours of enjoyment and mental health benefits.

Some of the activities available to residents include arts and crafts sessions, musical events and regular outings to a popular attractions.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Ages 55+.

Single Rooms: 82

Rooms with ensuite WC: 82

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Torrwood Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Torrwood Care Centre has a Review Score of 7.9 (7.885)

The Review Score of 7.9 (maximum of 10) for Torrwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Torrwood Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.202 for Torrwood Care Centre is calculated as follows: ( (33 Excellents x 5) + (47 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 94 Ratings = 4.202

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.683 Points relating to the number of positive Reviews for Torrwood Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.4 Target = 0.183

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Torrwood Care Centre?

  • Extremely LIKELY
    4
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Torrwood Care Centre

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The food is excellent and I like the variety.

How likely would you be to recommend Torrwood Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 27 Jul 2017:

Thank you for your review. We are pleased to note that you find the food to be excellent as we know how important this aspect of our service is. We will ensure that our catering team receive this positive feedback

It feels like home.
I am involved in my daily life and staff ask me how I want things.
Care staff are very good.
Would like more fish.
I like the music and quizzes.
The manager will come and see me if I ask.
Lovely dog.

How likely would you be to recommend Torrwood Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 27 Jul 2017:

It was delightful to see your comments regarding the home and that you feel our service at Torrwood make you feel like being at home. This is truly how we wish our residents to feel.

I have found the carers mostly kind and helpful.
Activities could be increased.
Enjoyed sitting out side weather permitting.
Comfortable lounges.

How likely would you be to recommend Torrwood Care Centre? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 27 Jul 2017:

Thank you for your review. We have noted your comments show that you are generally satisfied with their service your receive and you are likely to recommend this home to others. We are happy to take on board your comments regarding the activities could be reviewed and we will take this back to the team. We are always happy to receive comments which enable us to continually improve our service.

My mother was a resident at Torrwood for almost five years. At first, she was suffering from dementia but later became physically frail and in need of nursing. Throughout her time at Torrwood her care was unfailingly kind and considerate of her best interest. The whole staff were friendly and welcoming and even in her worst moments universally patient. I could not have wished for a better place for her. She died recently and throughout her last day the staff could not have been more helpful. I cannot speak too highly of everyone concerned. Thank you all.

How likely would you be to recommend Torrwood Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 04 Nov 2016:

Thank you for taking the time to give such positive feedback. It was heartwarming to see that your experience of our staff team and the service at Torrwood has so reassured you that your Mother was given the best possible care and support during her last precious years. We will ensure the team are given this positive praise and they will be delighted that you feel so able to recommend this home.

Happy here, I like my room and have access to the garden from my room and dining room. Staff are kind and give me small portions of meals as I hate big platefuls as this puts me off eating. I like playing games and music.

How likely would you be to recommend Torrwood Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 19 Aug 2016:

Thank for taking the time to give us your feedback. Personal choice is so important to us so we were delighted to see that the staff at Torrwood are able to offer you meal sizes that your like to make your mealtimes more enjoyable.

Nice place to live. I like cold meals rather than hot meals and this is catered for. Caring staff.

How likely would you be to recommend Torrwood Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 19 Aug 2016:

Thank you for your positive comments. We realise how important it is to ensure that you enjoy the catering service on offer, so it was so pleasing to see that your choices have been fulfilled.

My husband was placed in Torrwood Care Home for 2 weeks respite and I was very pleased with the care given, excellent room and cleanliness of the home.

How likely would you be to recommend Torrwood Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 29 Jul 2016:

Thank you for your positive comments regarding your Husband's respite stay at Torrwood. We were delighted to see that your experience was such that you would recommend the care and support to others. We will ensure that the 'staff team are given your feedback.

Since moving to Torrwood Care Centre I have improved greatly I have found all staff to be helpful. This includes nursing staff as well.

How likely would you be to recommend Torrwood Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Beverley Davies, Home Manager at Torrwood Care Centre responded to this review on 22 Jun 2016:

We were delighted to see that you feel that you improved since receiving the care and support of our staff team at Torrwood, this is always our aim. Thank you for taking the time to give the team such positive feedback.

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