Torrwood Care Centre

Gilbert Scott Road, South Horrington Village, Wells BA5 3FB
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9.6 69 Reviews
  • Torrwood Care Centre, Wells
Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.

All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room that offer numerous hours of enjoyment and mental health benefits.

Some of the activities available to residents include arts and crafts sessions, musical events and regular outings to a popular attractions. The friendly, experienced and qualified registered nurses are available around the clock to provide the support you or your loved one might need. Whether it's everyday assistance or something more urgent, the team is here to ensure peace of mind.

Overlooking the Somerset countryside, it’s a wonderfully calm and welcoming home, designed to provide personalised care in a warm, supportive and safe environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1424 – £1825
  • Self-Funded Residential Dementia Care: £1522 – £1948
  • Self-Funded Nursing Care: £1741 – £2167
  • Self-Funded Nursing Dementia Care: £1851 – £2275

These prices are only a guideline, please contact Torrwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Beverley Davies (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Torrwood Care Centre Reviews (69)

9.6

Torrwood Care Centre has a Review Score of 9.6 (9.616) out of 10, based on 21 reviews in the last 2 years.
Over all time Torrwood Care Centre has 69 reviews.

Overall Experience
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Reviewer Connection to Torrwood Care Centre
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Review from Cathy M (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband has recently passed away after living in Torrwood since October 2024. The care he received particularly at the last week of his life was very good.
However I feel a lack of activities and stimulation contributed to his deterioration! The music also was reduced to one day and by this time
of sitting doing nothing attributed to his decline.
On visiting regularly it was clearly evident that there were staff shortages and the care standards had dropped. Also outings and even garden activities didn't happen.


I wouldn't recommend this carehome because of the lack of stimulation and the shortage of specialist nursing type chairs for end of life was evident with residents spending all day in bed! I purchased a chair for my husband for the last few weeks of his life otherwise he would have been in bed for the majority of the time he had left!
Also night checks are 2 hourly which is concerning when someone is at the end of life. I stayed with my husband all night so he would not be left on his own to die! Some residents do not have family so care staff should be available but with lack of staff this is not happening.
I have been a support leader before I retired and can say I gave 100% care to ensure residents had the care they deserved.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your review. I am delighted that you found the care your husband received, particularly at the last week of his life, was very good. We have had difficulties in recruiting to the Activities position and every effort has been made to resolve this, and we are making some progress. Staffing levels are higher than the industry guidelines and this is in recognition of the care needs of the residents on this unit. Providing specialist chairs is generally arranged through the GP who then must arrange for an Occupational Therapist to assess before requesting the seating required. We do try and ensure this happens without delay. It is sad that some residents have no one close to visit or to sit with them and we do our best to provide what comfort we can. It is lovely that you were able to stay with your husband.

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Review from Meryl G (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is 97 and has dementia, was moved to Torrwood Care in April 2025. I have nothing but praise for this lovely place. The staff are amazing and the manager is a credit to the place, always so helpful and friendly. Mum has significantly improved since being there, her room is lovely, and
her care is exceptional. I cannot thank them enough.
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Review from Jaime-Jo K (Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I absolutely love being a resident at Torrwood Care Centre, the staff have made me so happy, they are always so professional, they helped me settle in, feel at home, and always have a smile and we laugh together, nothing is too much for them, I am blessed to be here, and to know I am in safe and caring
hands, in a beautiful setting, I couldn't wish for more.
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Review from D H (Nephew of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Facilities were clean. Staff were professional and respectful. Meals were good. Medical care was excellent.
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Review from D D (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with the overall level of friendliness and caring displayed by all the staff.
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Review from David C (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Torrwood for respite care. I have been very impressed with the care she has received to date and we are considering making this a permanent move.
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Review from G W (Husband of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home gives an intimate feeling with a relaxed atmosphere. Staff are kindly, considerate, caring and are willing to spend time with relatives. Accommodation is comfortable with opportunities for residents to personalise their rooms. The food is excellent, as is the diet with a wide choice of
menus. Medical care is of a very high standard with access to district nurses and doctors as required.
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Review from M M (Husband of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The job you do caring for people with dementia is extremely difficult but it is always performed with great professionalism and, as soon as one member of staff comes into personal contact with my wife with enormous kindness and gentleness. Thank you so much. This is not always easy as my wife was brought
up as a single child to be very independent - so this continues now. She always thinks 'I can do it myself!'. So I am grateful and pleased that over the last months, her care plan has been revised so that a member of staff helps her to bed and then helps her wash and dress each morning. This is very good as her dementia has increased. I have no complaints whatsoever and she accepts it.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your appreciation on how we are caring for your wife, you are part of the team and play an important role in making her stay at Torrwood successful.

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Review from P N (Son of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication re updates to our father's evolving health condition. Staff are always friendly and pleasant when visiting and happy to take time to share updates. The senior nurses whom I have dealt with have been exemplary.
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Review from William P (Friend of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the sad death of a good friend, I feel it important to write and express my gratitude to all of the staff at Torrwood for the professional, kind, and sympathetic way in which he was cared for during his time as a resident in this excellent home. The facilities are clean, well-maintained, warm,
and comfortable and I know he was very content to be living there.
Thank you to all of the staff for your professionalism, kindness, and hard work and for providing such an essential service to those who need your help so much.
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Review from Jackie I (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home was infected by Norovirus. Despite the extra needs of all the residents in the section where my mother lives, no one succumbed to the disease, though my Mum, was considered to be on end-of-life care. I was called in on 5th December with her grandchildren. She was placed on a ripple mattress
on 6th December because she was not changing position at all, lying in bed and not stirring much. Incontinent. I could get her to drink sporadically using a straw but no food.
While in bed the care staff were turning her every 4 hours. This was a huge commitment amongst caring for the other residents and so much better for Mum than her going to the hospital.
On the 11th of December, she had some custard. By the 15th she was eating small amounts of soft food. And making more sense. On 18th December she had some roast lamb and vegetables.
Thanks to the care from all the staff, organised by the senior carers, my Mum is alive and even walking a little!
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Review from Julie K (Next of Kin) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall there is excellent care provided, can't fault any of the team.
Rooms could be updated; painting, carpets, windows have been broken for some time, but I believe it's being sorted.
A few extra staff might help at busy times.
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Review from N S (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring environment with residents at the centre of everything and staff working hard to help make each day the residents' best possible. There is a limit to the quality of life that Mum can achieve because of her dementia but within those limits, she is as happy as she could be.
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Review from E B (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff give exceptional care and I feel that my mother is safe and well cared for.
Very happy with the care the staff give and the communication we receive.
Always welcoming and open for visits. I feel they know my mother very well.
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Review from Adrian I (Husband of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are efficient but also combine dedication in providing loving care for all their residents.
The building is kept clean and tidy. The food is good and wholesome.
Visitors are made welcome.
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Review from S H (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our experience for Mum has been poor so far. We feel Mum is often treated as if she has dementia. The bells seem to ring for a long time before being answered. Some of Mum's items have lost, including her false teeth. Consistency of staff, lots of agency and overall poor management of the home has been
our impression.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your feedback. I am disappointed to read that your experience of Torrwood has not been a good one. I will be contacting you as I would like to investigate this further.

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Review from Jenny H (Wife of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For my dear husband of 47 years to have spent his last weeks at Torrwood, South Horrington made our family's grief more bearable. From the manager down to nursing staff, carers, admin staff, cleaners, kitchen staff, laundry staff - every one without exception looked after him so well and were so supportive
to me and my family. Thanks to you all.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely feedback. In the short time your husband was with us we got to know you and your family and you became part of our team. We hope you will keep in touch and will always be welcome to visit. I will pass your comments onto to the staff and hope to see you soon.

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Review from P N (Son of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial viewing to Mum becoming a resident, everything has been excellent. Home from home. Amazing atmosphere!
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Review from Anne K (Nephew of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my aunt a couple of times last April when we were in the area (we live in South Buckinghamshire). We were invited to Torrwood Care Centre to celebrate her 97th birthday with her family and friends on 2nd January. What a lucky lady to be a resident in such a wonderful, caring environment.
Everyone is so welcoming and friendly. The care my aunt receives is total. We were provided with a large room for the birthday celebration. Having dealt with care homes for both our late mothers, my husband and I feel experienced enough to say that Torrwood is definitely one of the best!
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Review from Z H (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment you walk through the door at Torrwood Care Centre, you are met with a very warm welcome from every single member of staff. Everyone is so friendly, efficient, professional, caring and kind and nothing is too much trouble. Dedication from nurses and carers has also led to a huge improvement
in a very serious pressure sore mum acquired in hospital. We wouldn't want mum to be anywhere else. Thank you all for caring for mum and for looking after the wider family too.
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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Torrwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Torrwood Care Centre is calculated as follows: ( (179 Excellents x 5) + (45 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Torrwood Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Beverley

Beverley Davies

Job Title: Home Manager Joined: 2015

Beverley has been Home Manager at Torrwood since 2015.

Frequently Asked Questions about Torrwood Care Centre

What types of Care is Torrwood Care Centre registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Torrwood Care Centre have?

There are 82 Single Rooms.

What are the Facilities & Services at Torrwood Care Centre?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Torrwood Care Centre to the centre of Wells?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Torrwood Care Centre to verify any information. View our terms and conditions. Torrwood Care Centre has an Enhanced Service - more info.