






Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.
All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room...
Care Provided by Torrwood Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Torrwood Care Centre for full pricing details and T&Cs.
Contact Torrwood Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Beverley Davies(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Torrwood Care Centre Reviews (73)
Torrwood Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 21 reviews in the last 2 years.
Over all time Torrwood Care Centre has 73 reviews.
My wife June has been resident in Torrwood with Alzheimers for the last 2 1/2 years. She has been extremely well looked after by caring staff I would (and have) recommend Torrwood to anyone looking for a care home.
Thank you for your kind words, which will be passed onto the staff. Caring is team work and it is good for everyone if families are able to be part of that team.
My mother lives on Oak floor. She has lived at Torrwood for over 5 years. Her care is exellent and I do not worry about her at all as I know the staff are kind and generous to her. I am kept fully informed about all aspects of her care. I am able to ask questions and have recieved satisfactory answers at all times. I would wholly recommend this care home. Thank you Torrwood.
Thank you for taking the time to share your lovely feedback which I will pass onto my team. We are privileged and honoured to care for your mother.
Great, friendly, and helpful staff that show care for, and clearly know their residents. Clean and bright facilities in good condition. Safe and secure facilities with appropriate access control for all residents.
Thank you for your kind words, feedback is really important to know that we are getting it right or where we need to improve.
My wife has been here for about 2 years. I cannot think of a better place for to be. She is extremely well looked after, the staff are excellent. Most importantly, she is happy.
Always found Torrwood to be a caring and loving home. My wife was a resident here until she passed away earlier this year. Now come back to visit residents I got to knew - always enjoy my visits as everyone is so warm and friendly, and there's always a cup of tea.
The care home has a relaxed and homely atmosphere and staff always seem to have time to talk to relatives. They always treat residents with kindness and compassion and seem genuinely to care about their welfare. Medical problems are dealt with quickly and efficiently with relatives kept informed. Food is excellent and plentiful. Rooms are pleasantly appointed and safety measures all in place. A first class well run home.
However I feel a lack of activities and stimulation contributed to his deterioration! The music also was reduced to one day and by this time of sitting doing nothing attributed to his decline.
On visiting regularly it was clearly evident that there were staff shortages and the care standards had dropped. Also outings and even garden activities didn't happen.
I wouldn't recommend this carehome because of the lack of stimulation and the shortage of specialist nursing type chairs for end of life was evident with residents spending all day in bed! I purchased a chair for my husband for the last few weeks of his life otherwise he would have been in bed for the majority of the time he had left!Also night checks are 2 hourly which is concerning when someone is at the end of life. I stayed with my husband all night so he would not be left on his own to die! Some residents do not have family so care staff should be available but with lack of staff this is not happening.
I have been a support leader before I retired and can say I gave 100% care to ensure residents had the care they deserved.
Thank you for your review. I am delighted that you found the care your husband received, particularly at the last week of his life, was very good. We have had difficulties in recruiting to the Activities position and every effort has been made to resolve this, and we are making some progress....
My mother, who is 97 and has dementia, was moved to Torrwood Care in April 2025. I have nothing but praise for this lovely place. The staff are amazing and the manager is a credit to the place, always so helpful and friendly. Mum has significantly improved since being there, her room is lovely, and her care is exceptional. I cannot thank them enough.
I absolutely love being a resident at Torrwood Care Centre, the staff have made me so happy, they are always so professional, they helped me settle in, feel at home, and always have a smile and we laugh together, nothing is too much for them, I am blessed to be here, and to know I am in safe and caring hands, in a beautiful setting, I couldn't wish for more.
Facilities were clean. Staff were professional and respectful. Meals were good. Medical care was excellent.
We were very pleased with the overall level of friendliness and caring displayed by all the staff.
My mother has been in Torrwood for respite care. I have been very impressed with the care she has received to date and we are considering making this a permanent move.
Excellent communication re updates to our father's evolving health condition. Staff are always friendly and pleasant when visiting and happy to take time to share updates. The senior nurses whom I have dealt with have been exemplary.
Thank you to all of the staff for your professionalism, kindness, and hard work and for providing such an essential service to those who need your help so much.
While in bed the care staff were turning her every 4 hours. This was a huge commitment amongst caring for the other residents and so much better for Mum than her going to the hospital.
On the 11th of December, she had some custard. By the 15th she was eating small amounts of soft food. And making more sense. On 18th December she had some roast lamb and vegetables.
Thanks to the care from all the staff, organised by the senior carers, my Mum is alive and even walking a little!
Rooms could be updated; painting, carpets, windows have been broken for some time, but I believe it's being sorted.
A few extra staff might help at busy times.
A very caring environment with residents at the centre of everything and staff working hard to help make each day the residents' best possible. There is a limit to the quality of life that Mum can achieve because of her dementia but within those limits, she is as happy as she could be.
Very happy with the care the staff give and the communication we receive.
Always welcoming and open for visits. I feel they know my mother very well.
The building is kept clean and tidy. The food is good and wholesome.
Visitors are made welcome.
Our experience for Mum has been poor so far. We feel Mum is often treated as if she has dementia. The bells seem to ring for a long time before being answered. Some of Mum's items have lost, including her false teeth. Consistency of staff, lots of agency and overall poor management of the home has been our impression.
Thank you for your feedback. I am disappointed to read that your experience of Torrwood has not been a good one. I will be contacting you as I would like to investigate this further.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Torrwood Care Centre.
Accreditations
There are no accreditations posted yet for Torrwood Care Centre.
Meet the Team (1)

Beverley has been Home Manager at Torrwood since 2015.
Frequently Asked Questions about Torrwood Care Centre
What types of Care is Torrwood Care Centre registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Torrwood Care Centre have?
There are 82 Single Rooms.
What are the Facilities & Services at Torrwood Care Centre?
Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Torrwood Care Centre to the centre of Wells?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
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