Torrwood Care Centre

Following most difficult times, I was most reassured (once visiting was permitted again) that my mother has been cared for well. She joins in with activities and I can tell she has enjoyed them when I visit. Staff show genuine care and respect for her.

My father appears clean and well cared for. He has been appropriately cared for by a doctor and an orthopaedic specialist. Reception has a lovely welcoming manner and several of the care staff are excellent with him.

As soon as we arrived on the 7th July with my dad the staff were very helpful and answered any concerns that we had. We were very impressed with the room being light and the size of it, also having his own bathroom and plenty of cupboard space. Since dad has been in the nursing home he has had very good care and has been kept clean and comfortable. Would definitely recommend this home.

My stay at Torrwood was first class in every way. I could not have had more caring, kind and professional treatment. It was like joining a happy, caring family. My thanks go to all concerned.

My 82-year-old husband (who has Parkinson's for several years, recently fractured his hip, had 7 weeks in hospital) had to go directly into a care home. Covid time is not the best time for this. Although I cannot see his room or help to settle him, what I really appreciated about Torrwood is that despite all the staff's added stress they also understood how difficult it was for us. Their communication and care was so kind. It was so important that I receive a reassuring phone call very soon after my husband arrived. They made him feel so welcome. He likes his quiet room, the staff, food.

I am happy with the review. I feel it actually reflects my mother's experience at Torrwood. The careing and vibrant environment are so very much appreciated. Thank you.

I recently came to see my aunt. I was a bit worried about visiting, the last time I visited a care home was to visit my nan, but that was 20 years ago. The home my nan was in wasn't very nice and I found going to see her depressing. Visiting my aunt recently was completely different to my previous experience. The property was much brighter than I was expecting, the staff were very friendly. Even though my aunt seemed confused about who I was, she seemed very happy in her surroundings. This gave me great comfort. Thank you to all of the staff at Torrwood, for everything you are doing. We, as a family, really do appreciate your effort.

The home itself is very well run, with a good atmosphere, excellent staff and a feeling of care and respect for the residents. This is exactly what a care home should be like.

Mum was suffering from Dementia and had been a resident at Torrwood for 18 months. For the last 3 weeks, until her death, she had been moved into the nursing care section. We have nothing but praise for all of the staff that looked after mum, they were hard-working and very caring. Many of the staff who had looked after her in the residential section called in to see mum in the nursing section during the past 3 weeks, often doing so in their break times. The bedrooms and dayrooms were all very clean and fresh and the food was always nice and with a choice. Mum regularly had her hair done in the purpose-built salon and she had regular treatments from the visiting lady to do nail care etc. The visiting chaplain regularly spoke to and comforted mum. I have to say again that all of the staff were so helpful and caring and nothing we asked was ever too much trouble for them.

I wish to thank you all for your friendship and kindness and for taking such excellent care of my aunt in her final four years, I know she was happy at Torrwood.

My mum entered Torrwood with signs of dementia already showing. This alone was stressful enough and putting your trust in other people to care for your mother was not easy. However, all I saw was caring staff showing empathy and understanding for Mum and family. I would not hesitate to use Torrwood if the need arose.

We were very well supported when my father had to go in for respite care suddenly. They made a huge effort to make him feel welcome. Care staff all very kind, thoughtful and professional. I have every confidence that Torrwood is looking after my Dad as well as possible. I have nothing but praise for their kindness to the whole family.

We could not have found a better home for my mother.

Thank you.

I moved my sister to Torrwood Care Centre as she needed more qualified care. In the 5 weeks she has been a resident the improvement in her has been astounding.

I am relieved and delighted with the patient care my wife receives. The staff who care for her are very understanding and are also kind to me.

My mum has been at Torrwood Care Centre for 8 months on their nursing floor. The staff are friendly and understand mums care needs. She enjoys the food which is homely, loves the cakes at teatime. The nurses know my mum well and meet her needs, she is very happy and quickly got used to her new home. She loves the pom pom group and it is great to see her smile and engage with other residents.

Respite care for my grandmother. A really welcoming home with a lovely clean room and attentive staff who were very caring. There is always plenty going on and it was nice to see my grandmother mixing with other residents and enjoying a laugh. Definitely a home I would consider if my grandmother's care needs became permanent.

Thank you to each and every one of you. You've made a very big difference to our lives and we are truly grateful.

Thank you all.