Torrwood Care Centre

Thank you for the kind words; we are always mindful that placing a relative in a care home has a major impact on the family. All families are unique and we try to respect and accommodate the less straight forward situations, as we need the families support to make the transfer into full-time care a good experience for their loved one. It is teamwork.

Thank you for your recent view; which is full of wonderful comments about the care, cleanliness and how the staff were very caring and hard working. The home strives to work and live by the values of MHA and the positive feedback shows that we reinforce the importance of these values. You have rated us Excellent in all areas which sums up Torrwood. Your Mum will be missed by us all. I will share your review with all the staff where such comments are very welcomed and is a real motivation to the team.

Thank you for sharing your lovely comments about the care, the home, good food and the facilities. Your review highlights that the home strive to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will share your lovely comments with all the staff which will be a real motivation to the team.

Thank you very much for your recent review on Torrwood; it is a very hard decision to make when you trust someone else to look after your mum. It is lovely to read that you saw staff showing empathy and understanding and this also helps you knowing that your mum is well cared for. Thank you for rating us overall Excellent and that you would have no hesitation in recommending us.

Thank you for such lovely comments about the staff at Torrwood. We always want people coming to stay with us to feel very welcome, and for families to have every confidence that their loved ones are being well looked after. I will share your comments with all the staff who will appreciate such positive feedback.

Thank you for your recent review on Torrwood; it is always lovely to read such positive comments about the home and the staff. The care given to your Mum is exemplary and the staff go above and beyond what is asked and you have rated us Excellent in all areas - we couldn’t ask for much more than that. I will be sharing your review with all the staff where such positive comments are always greatly appreciated.

Thank you for your recent review. It's good to read that Mum has settled well into Torrwood and that she is happy. Mum does enjoy her food and the afternoon cakes. I will share your comments with all the staff where such positive comments are greatly appreciated.

Thank you for your recent review. It’s good to hear that your Grandmother was mixing with other residents, enjoying a laugh whilst on respite care and to read lovely positive comments that you would consider Torrwood if your Grandmother's needs changed. It was lovely to have your Grandmother to stay with us and she would be very welcome anytime.

Thank you for taking the time to write a wonderful review about the care that your parents receive at Torrwood. After 64 years of marriage it is important that they are together. As a home we are so pleased that we are able to offer the care and support they need under one roof. We strives to work and live by the values of MHA and knowing that the staff go that extra mile reinforces the importance of these values. You have thanked each and all of the staff at Torrwood and I will ensure that your lovely positive comments are fed back to the staff where this will be very welcomed by all.

Thank you for your lovely comments about the care that your Mother received in the last few months of her life. It is always reassuring for families to know that there loved ones are comfortable, safe and well cared for and I can see from your positive feedback that Torrwood was the right nursing home for your Mother.
Your comments will be fed back to all the staff where lovely comments are very much appreciated

Thank you for a lovely review on Torrwood; to read such positive comments and to see that you have rated us Excellent in all areas is fantastic. I will ensure that this review is shared with the team where your feedback will be greatly appreciated.

Thank you for your positive comments about Torrwood. It is always good to read positive comments about the home and that the staff are very kind and caring. I will ensure that these comments are fed back to the staff where it is always appreciated.

Thank you for taking the time to tell us about your early experience of the welcome you received at Torrwood. It was also lovely to hear that you were able to enjoy a meal with your Mother-in-law and you would always be welcome to join her. To hear that you have already seen an improvement in her well-being shows that she is beginning to feel settled into her new way of life. I will ensure the team will receive your feedback which is always greatly appreciated.

Thank you for taking the time to pass your positive feedback for our Home in Wells. We truly appreciate this at what is a sad time for you and your family. It is delightful to know that the staff were able to give your Mother the best possible care over the last 3 years and that they have left you with positive memories of her stay at Torrwood.