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Torrwood Care Centre

Gilbert Scott Road, South Horrington Village, Wells, Somerset BA5 3FB
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Torrwood Care Centre, Wells
Torrwood Care Centre, Wells
Torrwood Care Centre, Wells

Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.

All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room...  

Care Provided by Torrwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,508 - £1,932N/A
Residential Dementia Care£1,612 - £2,063N/A
Nursing Care£1,844 - £2,295N/A
Nursing Dementia Care£1,960 - £2,406N/A

Contact Torrwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Beverley Davies(Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Torrwood Care Centre Reviews (73)

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9.6

Torrwood Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 21 reviews in the last 2 years. Over all time Torrwood Care Centre has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from Shirley J (Resident / Service User) published on 19 February 2021 Submitted via Postal Card
Overall Experience

My stay at Torrwood was first class in every way. I could not have had more caring, kind and professional treatment. It was like joining a happy, caring family. My thanks go to all concerned.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for this lovely review. After a long year, it has really lifted the spirits of the staff who work so hard to keep everyone safe.

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Review from C L (Wife of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

My 82-year-old husband (who has Parkinson's for several years, recently fractured his hip, had 7 weeks in hospital) had to go directly into a care home. Covid time is not the best time for this. Although I cannot see his room or help to settle him, what I really appreciated about Torrwood is that despite all the staff's added stress they also understood how difficult it was for us. Their communication and care was so kind. It was so important that I receive a reassuring phone call very soon after my husband arrived. They made him feel so welcome. He likes his quiet room, the staff, food.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely comments, your husband is a charming gentleman and a few of the staff are having their first lesson on how to wet shave. It makes me realise that my staff are getting younger or I am getting old.

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Review from L C (Daughter of Resident) published on 14 February 2020 Submitted via Postal Card
Overall Experience

I am happy with the review. I feel it actually reflects my mother's experience at Torrwood. The careing and vibrant environment are so very much appreciated. Thank you.

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Review from Robert S (Nephew of Resident) published on 6 December 2019 Submitted via Website
Overall Experience

I recently came to see my aunt. I was a bit worried about visiting, the last time I visited a care home was to visit my nan, but that was 20 years ago. The home my nan was in wasn't very nice and I found going to see her depressing. Visiting my aunt recently was completely different to my previous experience. The property was much brighter than I was expecting, the staff were very friendly. Even though my aunt seemed confused about who I was, she seemed very happy in her surroundings. This gave me great comfort. Thank you to all of the staff at Torrwood, for everything you are doing. We, as a family, really do appreciate your effort.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind and honest review; we try very hard to make the care home a pleasant and homely place to live.

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Review from Rachael C (Stepdaughter of Resident) published on 30 September 2019 Submitted via Website
Overall Experience
I've had experience of Torrwood house in Wells through finding a place for my stepmother and brief respite care for my father. The situation has been tricky and has needed care, professionalism and expert knowledge. The manager and staff at Torrwood have been exemplary in their support and knowledge and have made a difficult problem solvable. As family members, we too have felt cared for with great warmth and kindness from all staff.

The home itself is very well run, with a good atmosphere, excellent staff and a feeling of care and respect for the residents. This is exactly what a care home should be like.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words; we are always mindful that placing a relative in a care home has a major impact on the family. All families are unique and we try to respect and accommodate the less straight forward situations, as we need the families support to make the transfer into full-time care a good experience for their loved one. It is teamwork.

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Review from Colin W (Son of Resident) published on 11 September 2019 Submitted via Website
Overall Experience

Mum was suffering from Dementia and had been a resident at Torrwood for 18 months. For the last 3 weeks, until her death, she had been moved into the nursing care section. We have nothing but praise for all of the staff that looked after mum, they were hard-working and very caring. Many of the staff who had looked after her in the residential section called in to see mum in the nursing section during the past 3 weeks, often doing so in their break times. The bedrooms and dayrooms were all very clean and fresh and the food was always nice and with a choice. Mum regularly had her hair done in the purpose-built salon and she had regular treatments from the visiting lady to do nail care etc. The visiting chaplain regularly spoke to and comforted mum. I have to say again that all of the staff were so helpful and caring and nothing we asked was ever too much trouble for them.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent view; which is full of wonderful comments about the care, cleanliness and how the staff were very caring and hard working. The home strives to work and live by the values of MHA and the positive feedback shows that we reinforce the importance of these values. You have...  

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Review from Juliet M (Goddaughter of Resident) published on 16 August 2019 Submitted via Website
Overall Experience
This care home stood out from the rest, I inspected many. Everything from the warm welcome my aunt and I received, the truly excellent care, cleanliness and freshness of all areas and lovely rooms. Nice fabrics and carpets make it feel like home.
The bedrooms are exceptional, all en-suite/wet room with plenty of space, all with a nice view. There is also a very nice wheel chair accessible garden which we enjoyed. As for the food, it’s all home cooked and there always seems to be teas, coffees, and cake (it’s so important that the eating is something to look forward to, so thanks to the chef!)
There are activities to keep everyone busy. Exercise class, hairdresser, church service with singing, quizzes and music therapy.
The staff are all very caring, highly trained and treat everyone with compassion and dignity.

I wish to thank you all for your friendship and kindness and for taking such excellent care of my aunt in her final four years, I know she was happy at Torrwood.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for sharing your lovely comments about the care, the home, good food and the facilities. Your review highlights that the home strive to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will share your lovely comments with all the staff which will be a real motivation to the team.

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Review from Brian T (Son of Resident) published on 15 May 2019 Submitted via Postal Card
Overall Experience

My mum entered Torrwood with signs of dementia already showing. This alone was stressful enough and putting your trust in other people to care for your mother was not easy. However, all I saw was caring staff showing empathy and understanding for Mum and family. I would not hesitate to use Torrwood if the need arose.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you very much for your recent review on Torrwood; it is a very hard decision to make when you trust someone else to look after your mum. It is lovely to read that you saw staff showing empathy and understanding and this also helps you knowing that your mum is well cared for. Thank you for rating us overall Excellent and that you would have no hesitation in recommending us.

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Review from Lindsay B (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card
Overall Experience

We were very well supported when my father had to go in for respite care suddenly. They made a huge effort to make him feel welcome. Care staff all very kind, thoughtful and professional. I have every confidence that Torrwood is looking after my Dad as well as possible. I have nothing but praise for their kindness to the whole family.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for such lovely comments about the staff at Torrwood. We always want people coming to stay with us to feel very welcome, and for families to have every confidence that their loved ones are being well looked after. I will share your comments with all the staff who will appreciate such positive feedback.

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Review from J N (Son of Resident) published on 13 March 2019 Submitted via Postal Card
Overall Experience
Friendly and caring making patients very comfortable and keeping the family informed.

We could not have found a better home for my mother.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review. It’s lovely to read that you have rated us excellent in all areas and that you would recommend us to others; that says it all about Torrwood and the staff that work here. I will share your review with the staff who always welcome such lovely comments.

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Review from Sheila G (Daughter of Resident) published on 4 January 2019 Submitted via Website
Overall Experience
The care given to Mum is exemplary - the staff go above and beyond what is asked of them to ensure she is comfortable and well looked after. The home is clean, fresh and we are very comfortable spending time there, which we do a lot of when we visit, due to living a long distance away.
It gives us comfort to know we have chosen such a lovely place for Mum and that she is safe and never alone. The carers and nurses are also so understanding of our family’s needs when we visit.

Thank you.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review on Torrwood; it is always lovely to read such positive comments about the home and the staff. The care given to your Mum is exemplary and the staff go above and beyond what is asked and you have rated us Excellent in all areas - we couldn’t ask for much more than...  

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Review from John B (Brother of Resident) published on 18 December 2018 Submitted via Postal Card
Overall Experience

I moved my sister to Torrwood Care Centre as she needed more qualified care. In the 5 weeks she has been a resident the improvement in her has been astounding.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review, I’m so pleased your sister has settled well into Torrwood. Torrwood strives to work and live the values of MHA and for you to notice an astounding improvement in such a short time only shows how she has settled in and the care she is receiving is excellent. Thank...  

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Review from B T (Husband of Resident) published on 15 November 2018 Submitted via Postal Card
Overall Experience

I am relieved and delighted with the patient care my wife receives. The staff who care for her are very understanding and are also kind to me.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your comments. I’m glad that you are pleased with the care your Wife receives and that it is a relief to you to know that she is well cared for. To read that the staff are understanding and kind to you too when you visit is good to hear. I will ensure that your lovely comments will be shared with the team.

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Review from David J (Son of Resident) published on 9 November 2018 Submitted via Website
Overall Experience

My mum has been at Torrwood Care Centre for 8 months on their nursing floor. The staff are friendly and understand mums care needs. She enjoys the food which is homely, loves the cakes at teatime. The nurses know my mum well and meet her needs, she is very happy and quickly got used to her new home. She loves the pom pom group and it is great to see her smile and engage with other residents.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review. It's good to read that Mum has settled well into Torrwood and that she is happy. Mum does enjoy her food and the afternoon cakes. I will share your comments with all the staff where such positive comments are greatly appreciated.

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Review from A B (Granddaughter of Resident) published on 17 October 2018 Submitted via Postal Card
Overall Experience

Respite care for my grandmother. A really welcoming home with a lovely clean room and attentive staff who were very caring. There is always plenty going on and it was nice to see my grandmother mixing with other residents and enjoying a laugh. Definitely a home I would consider if my grandmother's care needs became permanent.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review. It’s good to hear that your Grandmother was mixing with other residents, enjoying a laugh whilst on respite care and to read lovely positive comments that you would consider Torrwood if your Grandmother's needs changed. It was lovely to have your Grandmother to stay with us and she would be very welcome anytime.

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Review from Julia (Daughter of Resident) published on 5 October 2018 Submitted via Website
Overall Experience
I cannot praise Torrwood Care Centre highly enough and would unreservedly recommend it to others.
My parents have been resident here for the last 7 months and have very differing needs. Torrwood has enabled mum and dad to be cared for under the same roof and has daily contact which is so important after 64 years of marriage.
Every member of staff on both Oak and Beech has shown such kindness not only to my parents but also to our family whenever we visit. They are always cheerful, professional and very caring. It is evident that they work hard to go the extra mile and nothing is too much trouble.

Thank you to each and every one of you. You've made a very big difference to our lives and we are truly grateful.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for taking the time to write a wonderful review about the care that your parents receive at Torrwood. After 64 years of marriage it is important that they are together. As a home we are so pleased that we are able to offer the care and support they need under one roof. We strives to work...  

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Review from Eileen P (Wife of Resident) published on 5 October 2018 Submitted via Postal Card
Overall Experience
From my first visit to Torrwood, I feel that the "atmosphere" is really good.
The staff are amazing from sister to health care assistants. My husband settled very quickly which indicated how caring everyone is.

Thank you all.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your recent review, I’m pleased your Husband has settled in well and that the care he receives from the amazing staff is always good to read. You have rated us overall Excellent and are extremely likely to recommend us. I will share your review with the staff.

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Review from Yvonne P (Daughter of Resident) published on 14 August 2018 Submitted via Website
Overall Experience
My sister and I felt extremely fortunate to have been offered a room for my 95-year-old mother during the last four months of her life. Her health condition and deterioration during that time meant that she needed increased amounts of care, all of which were provided with respect and compassion by nursing and care staff. The home was clean, bright and airy, with the regular involvement of volunteers who engaged with the residents in a positive way. The location of Torrwood, on the edge of Wells, was ideally suited to my mother and enabled the family to visit easily.

We were pleased to be able to use a not for profit service, knowing that the quality of care was most important. Thank you to the staff and other residents who made my mother's last few weeks as comfortable and safe as possible.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your lovely comments about the care that your Mother received in the last few months of her life. It is always reassuring for families to know that there loved ones are comfortable, safe and well cared for and I can see from your positive feedback that Torrwood was the right nursing...  

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Review from David B (Son of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

Torrwood is the best nursing home in or near Wells, Somerset by far. Recommended without reservation.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind comments and that you have rated us Excellent in all areas. We like to pride ourselves with delivering a high standard and it's clear from your feedback that you feel we achieve this. I will ensure that your comments are fed back to all the staff where comments are greatly appreciated.

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Review from Paul P (Son of Resident) published on 13 June 2018 Submitted via Website
Overall Experience

One day I hope all nursing and residential homes will be this good. Torrwood came very highly recommended - after we had already decided that it was the best in the area - and it has surpassed our high expectations. Simply outstanding.

The warm, patient, friendly and professional way the staff are looking after and caring for my elderly father is as good as I could possibly hope for. He has settled very happily and his health is improving daily after some quite challenging experiences.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for a lovely review on Torrwood; to read such positive comments and to see that you have rated us Excellent in all areas is fantastic. I will ensure that this review is shared with the team where your feedback will be greatly appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Torrwood Care Centre.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Torrwood Care Centre.

Meet the Team (1)

Beverley Davies
Beverley DaviesJob Title:Home ManagerJoined: 2015

Beverley has been Home Manager at Torrwood since 2015.

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