






Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.
All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room...
Care Provided by Torrwood Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Torrwood Care Centre for full pricing details and T&Cs.
Contact Torrwood Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Beverley Davies(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Torrwood Care Centre Reviews (73)
Torrwood Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 21 reviews in the last 2 years.
Over all time Torrwood Care Centre has 73 reviews.
The staff at Torrwood are very kind and caring. My Mother had some very complex and serious health issues when she first arrived and was thought to be in a terminal state. However, the excellent nursing care has brought her back to a much healthier situation and she is happy in her in her surroundings and loves the staff. I feel well supported as a relative. If I have any issues, they are quickly and efficiently dealt with. My only issues at the moment that I am unhappy about is the 9.5% increase in rent.
Thank you for your positive comments about Torrwood. It is always good to read positive comments about the home and that the staff are very kind and caring. I will ensure that these comments are fed back to the staff where it is always appreciated.
My mother in law arrived one week ago, we were all very apprehensive about her going into a care home (even though we had visited Torrwood two weeks before). I was so impressed from the very first moment she entered Torrwood, the way she was spoken to and made welcome. We were able to have lunch with her on the first day and were thrilled to see her eating and enjoying her first meal in weeks. I can honestly say we have seen a huge improvement in her in only a few days.
Thank you for taking the time to tell us about your early experience of the welcome you received at Torrwood. It was also lovely to hear that you were able to enjoy a meal with your Mother-in-law and you would always be welcome to join her. To hear that you have already seen an improvement in her...
Mother had Vascular Dementia with additional medical issues.
All the staff, Senior to Junior were kind, caring and professional - I could not fault the attention my Mother received.
Good food, nice cosy room, plenty of activities if desired and in beautiful surroundings. Mother was very happy here.
Thank you all very much.
Thank you for taking the time to pass your positive feedback for our Home in Wells. We truly appreciate this at what is a sad time for you and your family. It is delightful to know that the staff were able to give your Mother the best possible care over the last 3 years and that they have left you with positive memories of her stay at Torrwood.
My husband has been in Torrwood Care Centre for two years and settled quickly. I have found the staff pleasant and helpful. The atmosphere is good and communication excellent. They are aware of the residents' needs. It has helped me to make the adjustment of living without my husband. The administrative staff are welcoming and efficient in the way they deal with questions.
She, by her own admission, is comfortable and happy, despite the restrictions she has due to her physical and mental issues.
Over the Christmas period, I understand a couple of the activities did not go ahead (hence the satisfactory ticked) however, she joined in and enjoyed the ones that did happen.
We will ensure that these comments are shared with the team.
Activities could be increased.
Enjoyed sitting out side weather permitting.
Comfortable lounges.
Thank you for your review. We have noted your comments show that you are generally satisfied with their service your receive and you are likely to recommend this home to others. We are happy to take on board your comments regarding the activities could be reviewed and we will take this back to the team. We are always happy to receive comments which enable us to continually improve our service.
I am involved in my daily life and staff ask me how I want things.
Care staff are very good.
Would like more fish.
I like the music and quizzes.
The manager will come and see me if I ask.
Lovely dog.
It was delightful to see your comments regarding the home and that you feel our service at Torrwood make you feel like being at home. This is truly how we wish our residents to feel.
The food is excellent and I like the variety.
Thank you for your review. We are pleased to note that you find the food to be excellent as we know how important this aspect of our service is. We will ensure that our catering team receive this positive feedback
My mother was a resident at Torrwood for almost five years. At first, she was suffering from dementia but later became physically frail and in need of nursing. Throughout her time at Torrwood her care was unfailingly kind and considerate of her best interest. The whole staff were friendly and welcoming and even in her worst moments universally patient. I could not have wished for a better place for her. She died recently and throughout her last day the staff could not have been more helpful. I cannot speak too highly of everyone concerned. Thank you all.
Thank you for taking the time to give such positive feedback. It was heartwarming to see that your experience of our staff team and the service at Torrwood has so reassured you that your Mother was given the best possible care and support during her last precious years. We will ensure the team are given this positive praise and they will be delighted that you feel so able to recommend this home.
Nice place to live. I like cold meals rather than hot meals and this is catered for. Caring staff.
Thank you for your positive comments. We realise how important it is to ensure that you enjoy the catering service on offer, so it was so pleasing to see that your choices have been fulfilled.
Happy here, I like my room and have access to the garden from my room and dining room. Staff are kind and give me small portions of meals as I hate big platefuls as this puts me off eating. I like playing games and music.
Thank for taking the time to give us your feedback. Personal choice is so important to us so we were delighted to see that the staff at Torrwood are able to offer you meal sizes that your like to make your mealtimes more enjoyable.
My husband was placed in Torrwood Care Home for 2 weeks respite and I was very pleased with the care given, excellent room and cleanliness of the home.
Thank you for your positive comments regarding your Husband's respite stay at Torrwood. We were delighted to see that your experience was such that you would recommend the care and support to others. We will ensure that the 'staff team are given your feedback.
Since moving to Torrwood Care Centre I have improved greatly I have found all staff to be helpful. This includes nursing staff as well.
We were delighted to see that you feel that you improved since receiving the care and support of our staff team at Torrwood, this is always our aim. Thank you for taking the time to give the team such positive feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Torrwood Care Centre.
Accreditations
There are no accreditations posted yet for Torrwood Care Centre.
Meet the Team (1)

Beverley has been Home Manager at Torrwood since 2015.
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