Torrwood Care Centre

Gilbert Scott Road, South Horrington Village, Wells BA5 3FB
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9.6 69 Reviews
  • Torrwood Care Centre, Wells
Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.

All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room that offer numerous hours of enjoyment and mental health benefits.

Some of the activities available to residents include arts and crafts sessions, musical events and regular outings to a popular attractions. The friendly, experienced and qualified registered nurses are available around the clock to provide the support you or your loved one might need. Whether it's everyday assistance or something more urgent, the team is here to ensure peace of mind.

Overlooking the Somerset countryside, it’s a wonderfully calm and welcoming home, designed to provide personalised care in a warm, supportive and safe environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1424 – £1825
  • Self-Funded Residential Dementia Care: £1522 – £1948
  • Self-Funded Nursing Care: £1741 – £2167
  • Self-Funded Nursing Dementia Care: £1851 – £2275

These prices are only a guideline, please contact Torrwood Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Beverley Davies (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Torrwood Care Centre Reviews (69)

9.6

Torrwood Care Centre has a Review Score of 9.6 (9.616) out of 10, based on 21 reviews in the last 2 years.
Over all time Torrwood Care Centre has 69 reviews.

Overall Experience
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Reviewer Connection to Torrwood Care Centre
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Total of 69, showing 21-40
Review from Maxine C (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this nursing home to be excellent and am very confident that my mum is getting the best care possible. The staff from management, reception, senior nursing, healthcare assistants, cleaners and catering are all very helpful and polite at all times. The overall standard of cleanliness in
the home is outstanding. I feel very lucky that my mum will spend the remainder of her life here.
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Review from T F (Son of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and service are superb. We're so glad Dad is able to live somewhere close to home, in a quiet environment, with comfortable and well-designed facilities. As a family, we've found the staff so friendly, welcoming and supportive.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely comments, feedback is very important to us and helps in keeping us on the right track, also where we may need to review. Your positive review will be shared with the staff and will be a great boost.

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Review from R B (Sister of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is extremely well looked after and also cared for by staff who are genuinely caring for his welfare.
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Review from Robert R (Husband of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Definitely the tops. Excellent accommodation. Wonderful staff - unequalled in their caring, help and patience. The rooms were great; food was also. The evening meal at 5 pm was much too early for us. We had had previous experience (brief) of two other care homes.
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Review from Karen S (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Torrwood Care Centre for many years and has had complex needs. The home seems to retain its staff which can only be a good sign, so they have really got to know her over the years. I feel so fortunate that my mum is in Torrwood and I can't thank the staff enough.
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Review from Guy W (Son of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and welcoming home to residents and their visitors. It is clear that staff really do know the residents and their changing needs. I would happily recommend Torrwood Care Centre to anyone. The home is spacious and clean, and the staff are very approachable.
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Review from Marie D (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home and lovely staff. Always made to feel welcome and very kind to residents. They make a really good effort around celebrations and events. We came before when the home were having a garden party for the jubilee, which was really nice.
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Review from Amanda W (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with Torrwood Care Home, in South Horrington, Wells. My Dad originally had some respite in the care home, but his needs grew and he is now a full-time resident. The manager showed Dad and myself around and from the onset, it felt like a warm, caring and attentive place to live.
All the staff have been absolutely brilliant, from the admin team, care and activity team and nursing support. They have all shown so much care and empathy and it is clear everyone is working together to support Dad in the best way that they can. The united team spirit from the care home comes across on every visit. I really cannot recommend this place enough. Thank you for all that you are doing.
Reply from Bev Davies, H at Torrwood Care Centre

Thank you for your lovely comments, it is a real boost for all the staff to know that we are getting it right for the residents as we know this helps with families having the best of times when visiting.

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Review from Lysbeth B (Wife of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home for eight months and the staff, both nursing and carers, have been so good with him. His dementia makes his behaviour vary and they cope with this by always smiling and being helpful. The food is excellent and sometimes a carer helps him to eat and cleans up anything
which has dropped. He has been encouraged to go to the lounge when there is a quiz or a crossword and once there he enjoys the activity. I only wish there were more activities as pictures show what used to be available - arts and crafts, painting etc.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind comments and for the suggestions regarding activities, we have recently been able to recruit more activity staff so we will try and make sure more crafts are included.

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Review from S H (Son of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really impressed with the professionalism and care from Torrwood. My family was thrown into crisis after one parent became seriously ill, and the other could no longer be supported with their dementia. The staff at Torrwood listened to our problems and provided a solution where both parents
could be helped. As things developed the plan was adapted, recommendations made and then put in place. I thought that the caring professionalism was outstanding. Caring for dementia patients is challenging, but here it is done with warmth, humour and dignity. Guests to the home are warmly welcomed and the main lounge is the place where my dad seems to be very relaxed and comfortable. The staff work long hours but seem to genuinely care and cheerfully stop to chat even when they are busy. Medication is dealt with professionally and problems are noted and dealt with. The support provided is kind and thoughtful.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

We are very lucky at Torrwood to have the options available to provide care across a range of dependencies. It is lovely to hear when we get it right and team Torrwood and the family work together to get the best outcome for those that need the support.

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Review from Diane T (Daughter of Resident) published on 29 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely care home with staff who are attentive and caring. They are considerate and have gotten to know Mum really well and adapt to her conditions well. Mum is well looked after in pleasant conditions with lovely staff. As a family, we are so pleased with where Mum is and who is looking after
her. It is so quiet, and the environment is lovely with such a lot of greenery.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words. Over the past few years, we have missed the contact with the families, so it is good to have positive feedback.

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Review from C M (Friend of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After nearly two years without seeing him because of covid restrictions, I was invited by his relatives to visit him at the care home. I found him to be safe, well cared for and happy interacting with the other residents and staff. I knew that when he had to move into care that his mental health was
affected, however, I noticed that he is in a happy place and there is an effort from the staff to support him. Enjoyed seeing different activities being proposed and choices being given.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

All the staff have tried hard to maintain standards over the past two years and to recognise the impact on the residents that the restricted visiting has had. It is lovely to have some positive feedback.

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Review from C V (Daughter of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on Copper Beech are mostly outstanding. We are very grateful for their support of our mother. The reception staff and management are very helpful. It would be good if the residents could get outside for fresh air and exercise more. We do wonder how much the cost we are paying funds the council-funded
residents.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your feedback which we do appreciate. I will share this with the team.

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Review from A O (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following most difficult times, I was most reassured (once visiting was permitted again) that my mother has been cared for well. She joins in with activities and I can tell she has enjoyed them when I visit. Staff show genuine care and respect for her.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words. There have been difficult times over the past two years but the lovely feedback, that we have been able to maintain our standards, is an incredible morale booster for staff.

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Review from S C (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father appears clean and well cared for. He has been appropriately cared for by a doctor and an orthopaedic specialist. Reception has a lovely welcoming manner and several of the care staff are excellent with him.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for completing the review and the kind comments. Hopefully, as care homes can open up and relatives are able to visit more freely, we can work together on the areas that need improving.

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Review from Andrea P (Daughter of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As soon as we arrived on the 7th July with my dad the staff were very helpful and answered any concerns that we had. We were very impressed with the room being light and the size of it, also having his own bathroom and plenty of cupboard space. Since dad has been in the nursing home he has had very
good care and has been kept clean and comfortable. Would definitely recommend this home.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your review. Your dad is a joy to care for and has been a real tonic for the staff. Caring is a two way process and we have certainly been the beneficiaries.

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Review from Shirley J (Resident) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Torrwood was first class in every way. I could not have had more caring, kind and professional treatment. It was like joining a happy, caring family. My thanks go to all concerned.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for this lovely review. After a long year, it has really lifted the spirits of the staff who work so hard to keep everyone safe.

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Review from C L (Wife of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 82-year-old husband (who has Parkinson's for several years, recently fractured his hip, had 7 weeks in hospital) had to go directly into a care home. Covid time is not the best time for this. Although I cannot see his room or help to settle him, what I really appreciated about Torrwood is that despite
all the staff's added stress they also understood how difficult it was for us. Their communication and care was so kind. It was so important that I receive a reassuring phone call very soon after my husband arrived. They made him feel so welcome. He likes his quiet room, the staff, food.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely comments, your husband is a charming gentleman and a few of the staff are having their first lesson on how to wet shave. It makes me realise that my staff are getting younger or I am getting old.

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Review from L C (Daughter of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the review. I feel it actually reflects my mother's experience at Torrwood. The careing and vibrant environment are so very much appreciated. Thank you.
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Review from Robert S (Nephew of Resident) published on 6 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I recently came to see my aunt. I was a bit worried about visiting, the last time I visited a care home was to visit my nan, but that was 20 years ago. The home my nan was in wasn't very nice and I found going to see her depressing. Visiting my aunt recently was completely different to my previous experience.
The property was much brighter than I was expecting, the staff were very friendly. Even though my aunt seemed confused about who I was, she seemed very happy in her surroundings. This gave me great comfort. Thank you to all of the staff at Torrwood, for everything you are doing. We, as a family, really do appreciate your effort.
Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind and honest review; we try very hard to make the care home a pleasant and homely place to live.

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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Torrwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.616 for Torrwood Care Centre is calculated as follows: ( (179 Excellents x 5) + (45 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 245 Ratings = 4.616
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Torrwood Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Beverley

Beverley Davies

Job Title: Home Manager Joined: 2015

Beverley has been Home Manager at Torrwood since 2015.

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