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Torrwood Care Centre

Gilbert Scott Road, South Horrington Village, Wells, Somerset BA5 3FB
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Torrwood Care Centre, Wells
Torrwood Care Centre, Wells
Torrwood Care Centre, Wells

Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.

All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room...  

Care Provided by Torrwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,508 - £1,932N/A
Residential Dementia Care£1,612 - £2,063N/A
Nursing Care£1,844 - £2,295N/A
Nursing Dementia Care£1,960 - £2,406N/A

Contact Torrwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Beverley Davies(Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with ensuite Wet Room (82)

Torrwood Care Centre Reviews (73)

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9.6

Torrwood Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 21 reviews in the last 2 years. Over all time Torrwood Care Centre has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from Jenny H (Wife of Resident) published on 3 December 2024 Submitted via Postal Card
Overall Experience

For my dear husband of 47 years to have spent his last weeks at Torrwood, South Horrington made our family's grief more bearable. From the manager down to nursing staff, carers, admin staff, cleaners, kitchen staff, laundry staff - every one without exception looked after him so well and were so supportive to me and my family. Thanks to you all.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely feedback. In the short time your husband was with us we got to know you and your family and you became part of our team. We hope you will keep in touch and will always be welcome to visit. I will pass your comments onto to the staff and hope to see you soon.

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Review from P N (Son of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience

From initial viewing to Mum becoming a resident, everything has been excellent. Home from home. Amazing atmosphere!

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Review from Anne K (Nephew of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience
We visited my aunt a couple of times last April when we were in the area (we live in South Buckinghamshire). We were invited to Torrwood Care Centre to celebrate her 97th birthday with her family and friends on 2nd January. What a lucky lady to be a resident in such a wonderful, caring environment.

Everyone is so welcoming and friendly. The care my aunt receives is total. We were provided with a large room for the birthday celebration. Having dealt with care homes for both our late mothers, my husband and I feel experienced enough to say that Torrwood is definitely one of the best!

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Review from Z H (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience

From the moment you walk through the door at Torrwood Care Centre, you are met with a very warm welcome from every single member of staff. Everyone is so friendly, efficient, professional, caring and kind and nothing is too much trouble. Dedication from nurses and carers has also led to a huge improvement in a very serious pressure sore mum acquired in hospital. We wouldn't want mum to be anywhere else. Thank you all for caring for mum and for looking after the wider family too.

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Review from Maxine C (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

I have found this nursing home to be excellent and am very confident that my mum is getting the best care possible. The staff from management, reception, senior nursing, healthcare assistants, cleaners and catering are all very helpful and polite at all times. The overall standard of cleanliness in the home is outstanding. I feel very lucky that my mum will spend the remainder of her life here.

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Review from T F (Son of Resident) published on 20 July 2023 Submitted via Website
Overall Experience

The staff and service are superb. We're so glad Dad is able to live somewhere close to home, in a quiet environment, with comfortable and well-designed facilities. As a family, we've found the staff so friendly, welcoming and supportive.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the lovely comments, feedback is very important to us and helps in keeping us on the right track, also where we may need to review. Your positive review will be shared with the staff and will be a great boost.

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Review from R B (Sister of Resident) published on 16 March 2023 Submitted via Postal Card
Overall Experience

My brother is extremely well looked after and also cared for by staff who are genuinely caring for his welfare.

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Review from Robert R (Husband of Resident) published on 2 February 2023 Submitted via Postal Card
Overall Experience

Definitely the tops. Excellent accommodation. Wonderful staff - unequalled in their caring, help and patience. The rooms were great; food was also. The evening meal at 5 pm was much too early for us. We had had previous experience (brief) of two other care homes.

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Review from Karen S (Daughter of Resident) published on 19 January 2023 Submitted via Website
Overall Experience

My mum has been a resident of Torrwood Care Centre for many years and has had complex needs. The home seems to retain its staff which can only be a good sign, so they have really got to know her over the years. I feel so fortunate that my mum is in Torrwood and I can't thank the staff enough.

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Review from Guy W (Son of Resident) published on 18 January 2023 Submitted via Website
Overall Experience

A very friendly and welcoming home to residents and their visitors. It is clear that staff really do know the residents and their changing needs. I would happily recommend Torrwood Care Centre to anyone. The home is spacious and clean, and the staff are very approachable.

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Review from Marie D (Daughter of Resident) published on 13 January 2023 Submitted via Website
Overall Experience

Lovely home and lovely staff. Always made to feel welcome and very kind to residents. They make a really good effort around celebrations and events. We came before when the home were having a garden party for the jubilee, which was really nice.

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Review from Amanda W (Daughter of Resident) published on 24 October 2022 Submitted via Website
Overall Experience

I have been so impressed with Torrwood Care Home, in South Horrington, Wells. My Dad originally had some respite in the care home, but his needs grew and he is now a full-time resident. The manager showed Dad and myself around and from the onset, it felt like a warm, caring and attentive place to live. All the staff have been absolutely brilliant, from the admin team, care and activity team and nursing support. They have all shown so much care and empathy and it is clear everyone is working together to support Dad in the best way that they can. The united team spirit from the care home comes across on every visit. I really cannot recommend this place enough. Thank you for all that you are doing.

Reply from Bev Davies, H at Torrwood Care Centre

Thank you for your lovely comments, it is a real boost for all the staff to know that we are getting it right for the residents as we know this helps with families having the best of times when visiting.

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Review from Lysbeth B (Wife of Resident) published on 4 August 2022 Submitted via Postal Card
Overall Experience

My husband has been in the home for eight months and the staff, both nursing and carers, have been so good with him. His dementia makes his behaviour vary and they cope with this by always smiling and being helpful. The food is excellent and sometimes a carer helps him to eat and cleans up anything which has dropped. He has been encouraged to go to the lounge when there is a quiz or a crossword and once there he enjoys the activity. I only wish there were more activities as pictures show what used to be available - arts and crafts, painting etc.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your kind comments and for the suggestions regarding activities, we have recently been able to recruit more activity staff so we will try and make sure more crafts are included.

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Review from S H (Son of Resident) published on 5 July 2022 Submitted via Website
Overall Experience

I have been really impressed with the professionalism and care from Torrwood. My family was thrown into crisis after one parent became seriously ill, and the other could no longer be supported with their dementia. The staff at Torrwood listened to our problems and provided a solution where both parents could be helped. As things developed the plan was adapted, recommendations made and then put in place. I thought that the caring professionalism was outstanding. Caring for dementia patients is challenging, but here it is done with warmth, humour and dignity. Guests to the home are warmly welcomed and the main lounge is the place where my dad seems to be very relaxed and comfortable. The staff work long hours but seem to genuinely care and cheerfully stop to chat even when they are busy. Medication is dealt with professionally and problems are noted and dealt with. The support provided is kind and thoughtful.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

We are very lucky at Torrwood to have the options available to provide care across a range of dependencies. It is lovely to hear when we get it right and team Torrwood and the family work together to get the best outcome for those that need the support.

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Review from Diane T (Daughter of Resident) published on 29 May 2022 Submitted via Postal Card
Overall Experience

It is a lovely care home with staff who are attentive and caring. They are considerate and have gotten to know Mum really well and adapt to her conditions well. Mum is well looked after in pleasant conditions with lovely staff. As a family, we are so pleased with where Mum is and who is looking after her. It is so quiet, and the environment is lovely with such a lot of greenery.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words. Over the past few years, we have missed the contact with the families, so it is good to have positive feedback.

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Review from C M (Friend of Resident) published on 10 May 2022 Submitted via Website
Overall Experience

After nearly two years without seeing him because of covid restrictions, I was invited by his relatives to visit him at the care home. I found him to be safe, well cared for and happy interacting with the other residents and staff. I knew that when he had to move into care that his mental health was affected, however, I noticed that he is in a happy place and there is an effort from the staff to support him. Enjoyed seeing different activities being proposed and choices being given.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

All the staff have tried hard to maintain standards over the past two years and to recognise the impact on the residents that the restricted visiting has had. It is lovely to have some positive feedback.

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Review from C V (Daughter of Resident) published on 28 March 2022 Submitted via Postal Card
Overall Experience

The staff on Copper Beech are mostly outstanding. We are very grateful for their support of our mother. The reception staff and management are very helpful. It would be good if the residents could get outside for fresh air and exercise more. We do wonder how much the cost we are paying funds the council-funded residents.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your feedback which we do appreciate. I will share this with the team.

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Review from A O (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card
Overall Experience

Following most difficult times, I was most reassured (once visiting was permitted again) that my mother has been cared for well. She joins in with activities and I can tell she has enjoyed them when I visit. Staff show genuine care and respect for her.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for the kind words. There have been difficult times over the past two years but the lovely feedback, that we have been able to maintain our standards, is an incredible morale booster for staff.

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Review from S C (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card
Overall Experience

My father appears clean and well cared for. He has been appropriately cared for by a doctor and an orthopaedic specialist. Reception has a lovely welcoming manner and several of the care staff are excellent with him.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for completing the review and the kind comments. Hopefully, as care homes can open up and relatives are able to visit more freely, we can work together on the areas that need improving.

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Review from Andrea P (Daughter of Resident) published on 20 August 2021 Submitted via Postal Card
Overall Experience

As soon as we arrived on the 7th July with my dad the staff were very helpful and answered any concerns that we had. We were very impressed with the room being light and the size of it, also having his own bathroom and plenty of cupboard space. Since dad has been in the nursing home he has had very good care and has been kept clean and comfortable. Would definitely recommend this home.

Reply from Beverley Davies, Home Manager at Torrwood Care Centre

Thank you for your review. Your dad is a joy to care for and has been a real tonic for the staff. Caring is a two way process and we have certainly been the beneficiaries.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Torrwood Care Centre.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Torrwood Care Centre.

Meet the Team (1)

Beverley Davies
Beverley DaviesJob Title:Home ManagerJoined: 2015

Beverley has been Home Manager at Torrwood since 2015.

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