Torrwood Care Centre

Always welcoming and open for visits. I feel they know my mother very well.

Visitors are made welcome.

Our experience for Mum has been poor so far. We feel Mum is often treated as if she has dementia. The bells seem to ring for a long time before being answered. Some of Mum's items have lost, including her false teeth. Consistency of staff, lots of agency and overall poor management of the home has been our impression.

For my dear husband of 47 years to have spent his last weeks at Torrwood, South Horrington made our family's grief more bearable. From the manager down to nursing staff, carers, admin staff, cleaners, kitchen staff, laundry staff - every one without exception looked after him so well and were so supportive to me and my family. Thanks to you all.

From initial viewing to Mum becoming a resident, everything has been excellent. Home from home. Amazing atmosphere!

Everyone is so welcoming and friendly. The care my aunt receives is total. We were provided with a large room for the birthday celebration. Having dealt with care homes for both our late mothers, my husband and I feel experienced enough to say that Torrwood is definitely one of the best!

From the moment you walk through the door at Torrwood Care Centre, you are met with a very warm welcome from every single member of staff. Everyone is so friendly, efficient, professional, caring and kind and nothing is too much trouble. Dedication from nurses and carers has also led to a huge improvement in a very serious pressure sore mum acquired in hospital. We wouldn't want mum to be anywhere else. Thank you all for caring for mum and for looking after the wider family too.

I have found this nursing home to be excellent and am very confident that my mum is getting the best care possible. The staff from management, reception, senior nursing, healthcare assistants, cleaners and catering are all very helpful and polite at all times. The overall standard of cleanliness in the home is outstanding. I feel very lucky that my mum will spend the remainder of her life here.

The staff and service are superb. We're so glad Dad is able to live somewhere close to home, in a quiet environment, with comfortable and well-designed facilities. As a family, we've found the staff so friendly, welcoming and supportive.

My brother is extremely well looked after and also cared for by staff who are genuinely caring for his welfare.

Definitely the tops. Excellent accommodation. Wonderful staff - unequalled in their caring, help and patience. The rooms were great; food was also. The evening meal at 5 pm was much too early for us. We had had previous experience (brief) of two other care homes.

My mum has been a resident of Torrwood Care Centre for many years and has had complex needs. The home seems to retain its staff which can only be a good sign, so they have really got to know her over the years. I feel so fortunate that my mum is in Torrwood and I can't thank the staff enough.

A very friendly and welcoming home to residents and their visitors. It is clear that staff really do know the residents and their changing needs. I would happily recommend Torrwood Care Centre to anyone. The home is spacious and clean, and the staff are very approachable.

Lovely home and lovely staff. Always made to feel welcome and very kind to residents. They make a really good effort around celebrations and events. We came before when the home were having a garden party for the jubilee, which was really nice.

I have been so impressed with Torrwood Care Home, in South Horrington, Wells. My Dad originally had some respite in the care home, but his needs grew and he is now a full-time resident. The manager showed Dad and myself around and from the onset, it felt like a warm, caring and attentive place to live. All the staff have been absolutely brilliant, from the admin team, care and activity team and nursing support. They have all shown so much care and empathy and it is clear everyone is working together to support Dad in the best way that they can. The united team spirit from the care home comes across on every visit. I really cannot recommend this place enough. Thank you for all that you are doing.

My husband has been in the home for eight months and the staff, both nursing and carers, have been so good with him. His dementia makes his behaviour vary and they cope with this by always smiling and being helpful. The food is excellent and sometimes a carer helps him to eat and cleans up anything which has dropped. He has been encouraged to go to the lounge when there is a quiz or a crossword and once there he enjoys the activity. I only wish there were more activities as pictures show what used to be available - arts and crafts, painting etc.

I have been really impressed with the professionalism and care from Torrwood. My family was thrown into crisis after one parent became seriously ill, and the other could no longer be supported with their dementia. The staff at Torrwood listened to our problems and provided a solution where both parents could be helped. As things developed the plan was adapted, recommendations made and then put in place. I thought that the caring professionalism was outstanding. Caring for dementia patients is challenging, but here it is done with warmth, humour and dignity. Guests to the home are warmly welcomed and the main lounge is the place where my dad seems to be very relaxed and comfortable. The staff work long hours but seem to genuinely care and cheerfully stop to chat even when they are busy. Medication is dealt with professionally and problems are noted and dealt with. The support provided is kind and thoughtful.

It is a lovely care home with staff who are attentive and caring. They are considerate and have gotten to know Mum really well and adapt to her conditions well. Mum is well looked after in pleasant conditions with lovely staff. As a family, we are so pleased with where Mum is and who is looking after her. It is so quiet, and the environment is lovely with such a lot of greenery.

After nearly two years without seeing him because of covid restrictions, I was invited by his relatives to visit him at the care home. I found him to be safe, well cared for and happy interacting with the other residents and staff. I knew that when he had to move into care that his mental health was affected, however, I noticed that he is in a happy place and there is an effort from the staff to support him. Enjoyed seeing different activities being proposed and choices being given.

The staff on Copper Beech are mostly outstanding. We are very grateful for their support of our mother. The reception staff and management are very helpful. It would be good if the residents could get outside for fresh air and exercise more. We do wonder how much the cost we are paying funds the council-funded residents.