






Torrwood is a purpose-built nursing care home for 82 people with residential, dementia and nursing care needs. With countryside surroundings and within close proximity to the pretty cathedral city of Wells, the home offer long term and respite care in safe, warm and welcoming surroundings.
All Torrwood residents enjoy en-suite bedrooms and the use of comfortably furnished social areas, while there is also a reminiscence room and a cinema room...
Care Provided by Torrwood Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 82 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Torrwood Care Centre for full pricing details and T&Cs.
Contact Torrwood Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Beverley Davies(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (82)
- Single Rooms with ensuite Wet Room (82)
Torrwood Care Centre Reviews (73)
Torrwood Care Centre has a Review Score of 9.6 (9.646) out of 10, based on 21 reviews in the last 2 years.
Over all time Torrwood Care Centre has 73 reviews.
For my dear husband of 47 years to have spent his last weeks at Torrwood, South Horrington made our family's grief more bearable. From the manager down to nursing staff, carers, admin staff, cleaners, kitchen staff, laundry staff - every one without exception looked after him so well and were so supportive to me and my family. Thanks to you all.
Thank you for the lovely feedback. In the short time your husband was with us we got to know you and your family and you became part of our team. We hope you will keep in touch and will always be welcome to visit. I will pass your comments onto to the staff and hope to see you soon.
From initial viewing to Mum becoming a resident, everything has been excellent. Home from home. Amazing atmosphere!
Everyone is so welcoming and friendly. The care my aunt receives is total. We were provided with a large room for the birthday celebration. Having dealt with care homes for both our late mothers, my husband and I feel experienced enough to say that Torrwood is definitely one of the best!
From the moment you walk through the door at Torrwood Care Centre, you are met with a very warm welcome from every single member of staff. Everyone is so friendly, efficient, professional, caring and kind and nothing is too much trouble. Dedication from nurses and carers has also led to a huge improvement in a very serious pressure sore mum acquired in hospital. We wouldn't want mum to be anywhere else. Thank you all for caring for mum and for looking after the wider family too.
I have found this nursing home to be excellent and am very confident that my mum is getting the best care possible. The staff from management, reception, senior nursing, healthcare assistants, cleaners and catering are all very helpful and polite at all times. The overall standard of cleanliness in the home is outstanding. I feel very lucky that my mum will spend the remainder of her life here.
The staff and service are superb. We're so glad Dad is able to live somewhere close to home, in a quiet environment, with comfortable and well-designed facilities. As a family, we've found the staff so friendly, welcoming and supportive.
Thank you for the lovely comments, feedback is very important to us and helps in keeping us on the right track, also where we may need to review. Your positive review will be shared with the staff and will be a great boost.
My brother is extremely well looked after and also cared for by staff who are genuinely caring for his welfare.
Definitely the tops. Excellent accommodation. Wonderful staff - unequalled in their caring, help and patience. The rooms were great; food was also. The evening meal at 5 pm was much too early for us. We had had previous experience (brief) of two other care homes.
My mum has been a resident of Torrwood Care Centre for many years and has had complex needs. The home seems to retain its staff which can only be a good sign, so they have really got to know her over the years. I feel so fortunate that my mum is in Torrwood and I can't thank the staff enough.
A very friendly and welcoming home to residents and their visitors. It is clear that staff really do know the residents and their changing needs. I would happily recommend Torrwood Care Centre to anyone. The home is spacious and clean, and the staff are very approachable.
Lovely home and lovely staff. Always made to feel welcome and very kind to residents. They make a really good effort around celebrations and events. We came before when the home were having a garden party for the jubilee, which was really nice.
I have been so impressed with Torrwood Care Home, in South Horrington, Wells. My Dad originally had some respite in the care home, but his needs grew and he is now a full-time resident. The manager showed Dad and myself around and from the onset, it felt like a warm, caring and attentive place to live. All the staff have been absolutely brilliant, from the admin team, care and activity team and nursing support. They have all shown so much care and empathy and it is clear everyone is working together to support Dad in the best way that they can. The united team spirit from the care home comes across on every visit. I really cannot recommend this place enough. Thank you for all that you are doing.
Thank you for your lovely comments, it is a real boost for all the staff to know that we are getting it right for the residents as we know this helps with families having the best of times when visiting.
My husband has been in the home for eight months and the staff, both nursing and carers, have been so good with him. His dementia makes his behaviour vary and they cope with this by always smiling and being helpful. The food is excellent and sometimes a carer helps him to eat and cleans up anything which has dropped. He has been encouraged to go to the lounge when there is a quiz or a crossword and once there he enjoys the activity. I only wish there were more activities as pictures show what used to be available - arts and crafts, painting etc.
Thank you for your kind comments and for the suggestions regarding activities, we have recently been able to recruit more activity staff so we will try and make sure more crafts are included.
I have been really impressed with the professionalism and care from Torrwood. My family was thrown into crisis after one parent became seriously ill, and the other could no longer be supported with their dementia. The staff at Torrwood listened to our problems and provided a solution where both parents could be helped. As things developed the plan was adapted, recommendations made and then put in place. I thought that the caring professionalism was outstanding. Caring for dementia patients is challenging, but here it is done with warmth, humour and dignity. Guests to the home are warmly welcomed and the main lounge is the place where my dad seems to be very relaxed and comfortable. The staff work long hours but seem to genuinely care and cheerfully stop to chat even when they are busy. Medication is dealt with professionally and problems are noted and dealt with. The support provided is kind and thoughtful.
We are very lucky at Torrwood to have the options available to provide care across a range of dependencies. It is lovely to hear when we get it right and team Torrwood and the family work together to get the best outcome for those that need the support.
It is a lovely care home with staff who are attentive and caring. They are considerate and have gotten to know Mum really well and adapt to her conditions well. Mum is well looked after in pleasant conditions with lovely staff. As a family, we are so pleased with where Mum is and who is looking after her. It is so quiet, and the environment is lovely with such a lot of greenery.
Thank you for the kind words. Over the past few years, we have missed the contact with the families, so it is good to have positive feedback.
After nearly two years without seeing him because of covid restrictions, I was invited by his relatives to visit him at the care home. I found him to be safe, well cared for and happy interacting with the other residents and staff. I knew that when he had to move into care that his mental health was affected, however, I noticed that he is in a happy place and there is an effort from the staff to support him. Enjoyed seeing different activities being proposed and choices being given.
All the staff have tried hard to maintain standards over the past two years and to recognise the impact on the residents that the restricted visiting has had. It is lovely to have some positive feedback.
The staff on Copper Beech are mostly outstanding. We are very grateful for their support of our mother. The reception staff and management are very helpful. It would be good if the residents could get outside for fresh air and exercise more. We do wonder how much the cost we are paying funds the council-funded residents.
Thank you for your feedback which we do appreciate. I will share this with the team.
Following most difficult times, I was most reassured (once visiting was permitted again) that my mother has been cared for well. She joins in with activities and I can tell she has enjoyed them when I visit. Staff show genuine care and respect for her.
Thank you for the kind words. There have been difficult times over the past two years but the lovely feedback, that we have been able to maintain our standards, is an incredible morale booster for staff.
My father appears clean and well cared for. He has been appropriately cared for by a doctor and an orthopaedic specialist. Reception has a lovely welcoming manner and several of the care staff are excellent with him.
Thank you for completing the review and the kind comments. Hopefully, as care homes can open up and relatives are able to visit more freely, we can work together on the areas that need improving.
As soon as we arrived on the 7th July with my dad the staff were very helpful and answered any concerns that we had. We were very impressed with the room being light and the size of it, also having his own bathroom and plenty of cupboard space. Since dad has been in the nursing home he has had very good care and has been kept clean and comfortable. Would definitely recommend this home.
Thank you for your review. Your dad is a joy to care for and has been a real tonic for the staff. Caring is a two way process and we have certainly been the beneficiaries.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
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Accreditations
There are no accreditations posted yet for Torrwood Care Centre.
Meet the Team (1)

Beverley has been Home Manager at Torrwood since 2015.
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