Wessex House

Behind Berry, Somerton TA11 7PB
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9.8 76 Reviews
  • Wessex House, Somerton
Wessex House offers quality furnishings and modern care facilities, ideal for providing support to those who require nursing care.

Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.
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Care Provided by Wessex House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1590 – £2220
  • Self-Funded Residential Dementia Care: £1590 – £2220
  • Self-Funded Nursing Care: £1590 – £2220
  • Self-Funded Nursing Dementia Care: £1590 – £2220
  • RESPITE Self-Funded Residential Care: £1590 – £2220
  • RESPITE Self-Funded Residential Dementia Care: £1590 – £2220
  • RESPITE Self-Funded Nursing Care: £1590 – £2220
  • RESPITE Self-Funded Nursing Dementia Care: £1590 – £2220

Wessex House fees generally range from £1,590 – £2,220 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Wessex House to find out the exact price for your requirements.

Contact Wessex House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Wessex House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lorna Cross (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (54)

Wessex House Reviews (76)

9.8

Wessex House has a Review Score of 9.8 (9.822) out of 10, based on 32 reviews in the last 2 years.
Over all time Wessex House has 76 reviews.

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Total of 76, showing 41-60
Review from M W (Husband of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my husband and mother are residents at Wessex House. The staff do a wonderful job sometimes under difficult circumstances. My husband and my mother are always very clean and presentable when we visit. The manager is excellent, and if you have a grievance, she will do her very best to sort it out.
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Review from J W (Daughter of Resident) published on 5 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely shockingly bad home and manager. My Mother passed away alone and I as her daughter was not informed. On the day I visited, as I live a long way away, my Mother was lying in her own faeces with her pressure sore exposed in it for God knows how long. Her call bell was not even working. She
has no TV or anything. Some staff are unable to converse in English. The manager threw me out and was so unbearably rude as were most of the senior staff. I could not say a proper goodbye to my Mother. And this was the last time I saw my Mother alive. I have complained to the CQC. If you love your family, do not put them in here. My brother who was in charge of her care did against my wishes.
Reply from Somerset Care, Somerset Care at Wessex HouseThank you for taking the time to share your feedback. Whilst we do not recognise the events you describe, we take all feedback seriously and invite you to follow our official feedback process should you wish to discuss any concerns with us. Full details of our feedback process can be found on the Somerset Care website.
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Review from A W (Friend of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very nice home, with lovely staff and a manager who really cares. Rooms are nicely decorated. Cannot comment on the entertainment to any great extent as the resident concerned does not freely mix. Meals are varied with a choice.
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Review from T E (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks for looking after my dad with such care and dignity. We feel really happy that he is treated as an individual and that staff take time to look after him well. He is always clean, any issues are well managed and he is as comfortable as he can be, given his level of overall health. The home is
well presented, clean and maintained to a good standard. The team on the Shelley floor are really friendly and all know my dad and his particular likes and wants well! Thanks for all you are doing, it's appreciated.
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Review from Adrian H (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for being so caring for Mum in her final year. The care was excellent along with the facilities. The room she had was perfect, very clean and well maintained. Another plus was the staff member who entertained Mum. I cannot have enough praise for the whole establishment.
The only aspect was the cost of £6000 per month.
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Review from Alastair G (Husband of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been very well cared for during this time. The atmosphere is friendly but very competent. The accommodation is cheerful, clean and bright. My wife is unable to communicate, so I am not sure about food quality, but I am sure she is well fed.
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Review from Sadie P (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Wessex House, on behalf of our family.
You are all very friendly and welcoming and we thank you for caring for my grandmother in the last few days of her life.
Thank you.
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Review from R C (Niece of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has been at Wessex House for just over 5 months now and seems to have settled in well. I haven’t been able to visit as I live in Lancashire but the staff have organised weekly video calls. I receive regular communication and updates. All the staff I have dealt with seem helpful and friendly.
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Review from Yvonne M (Niece of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in Wessex House for well over a year now and thanks to all staff concerned, he's settled in very well and is happy. He feels safe and despite not being able to participate in any activities, he tells me he is very contented. Management and staff always keep me well informed despite
last year being a very difficult one for them and all of us. Would certainly recommend.
Reply from Somerset Care at Wessex HouseDear Yvonne, thank you for taking the time to leave such lovely feedback for Wessex House. We are glad to hear that your uncle feels happy and safe in our care. He will always be welcome to join in with any activities that he wishes to, although of course we also fully respect his right to prefer spending time in his own company. We are here to support your uncle to live the life he chooses.
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Review from J M (Son of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Wessex House since the beginning of the Covid pandemic - a very difficult and unrepresentative time for Wessex House. During this time, Wessex House has tried hard to provide visiting access, within government guidance, by appointment. I look forward to the day when I can just
pop in. Staff are always very helpful, attentive and supportive within the context of being extremely busy. They seem to know my father well. The building is always clean, tidy and doesn't smell! My father is always dressed, clean and tidy when I see him. He says he is bored and spends much of his time in his room and perhaps could benefit from more stimulation but his capability is limited and his memory is badly impaired so he might not remember. I acknowledge the difficulty in arranging activities during the pandemic. I have seen bingo sessions and an entertainer on my visits. I haven't had a programme of activities for January or February, usually sent to me by email. As visits have to be booked, I am not aware of food but he always has drinks available and staff have asked him what he would like for lunch. I have no knowledge of other care homes to compare but I have been pleased with the care my father has received during what has been a challenging time for care homes.
Reply from Somerset Care at Wessex HouseDear JM, thank you for taking the time to leave a review for Wessex House - it is lovely to hear that you are pleased with the care your father is receiving. Thank you also for giving us the opportunity to resolve the issue with your missing activities programmes and for confirming that you have now received these. We would like to warmly invite you to join in on an activity with your father on your next visit so that you can see how much enjoyment he gets from interacting with the other residents and our team - please do let us know when will be convenient for you. Thank you again for your feedback, and we look forward to seeing you soon.
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Review from Michael W (Friend of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We visited a resident just after Christmas. We were welcomed at reception and dealt with the necessary Covid protection procedures. We were then invited to see our friend in his bedroom. His room was clean and tidy and he told us he was happy with his care. We wanted to enquire whether a particular
type of chocolate could be left (because of his nutritional problems), and whilst there appeared to be very few nursing staff around, we were eventually able to ascertain the answer. As we live a long way away from Wessex House, we are only able to visit every few months, but we were pleased to see him looking well and satisfied.
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Review from Adrian S (Son of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with Wessex House. My mother has a happy and fulfilling life and it is obvious that, even in these restricted times of Covid, she is cared for at the very highest standard.
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Review from Sue C (Friend of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been friends with two of our older Long Sutton ladies who moved to Wessex House during the Covid Pandemic joining another former village resident who had lived at Wessex House for several years. I was delighted to be able to connect with the Wessex House Activities Organiser in enabling some
online get-togethers via video calls, with the ladies. Over the months we kept them in touch, via email, with village activities as well as our regular online church services. I was pleased to hear that the experience enabled them to then connect with services led by one of the ladies nephews who is himself an ordained minister.
Having recently visited one of the ladies who was having palliative care, I was impressed with the comfort and care provided by the Wessex House staff.
I was happy to hear that the ladies had agreed between themselves that, having moved from their homes in Long Sutton, Wessex House was now their home for this remaining phase of their lives. Thank you for providing such a wonderful home for their final days.
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Review from Sandra S (Cousin of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On going to Wessex House last week to visit my cousin, I was pleasantly surprised to find most of the residents were about to listen to 60/70 music and was asked if I would like to join them. I sat with my cousin and watched the reaction of some residents; they were really enjoying themselves, even
a few dancing, and most singing the words of songs they remembered from years ago. The carers were joining in and interacting with residents, which was nice to see.
Well done, and thank you all.
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Review from Derek W (Son of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are helpful, caring and will always go the extra mile to help out. My dad is always clean and tidy. The overall view is that the home is run well, is always clean and tidy. I can't really think of any negatives from my point of view.
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Review from Rachel G (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Wessex House for about 18 months and we could not be happier (and prior my Dad). The staff consistently make efforts to make a warm, inclusive and welcoming environment. Feedback matters and they are more than willing to make my mum comfortable. There are open lines of communication
between us all, including my mum. The way that Wessex House is responsive and caring helps greatly. I am far away from my mum but still have a great relationship with her due solely to the additional effort of the staff. The Covid situation tested us all and the Wessex House team has shined. Every time I call there are activities from cake making, bingo, card making, outdoors when possible and even live music. Thank you to the team - especially the activities crew!
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Review from Kim P (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we feel very lucky to have Mum looked after at Wessex House. All the staff are excellent, they take care of Mum as her family would look after her; with compassion and affection, providing much-needed contact and interaction at all times within the home.
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Review from Carey-Anne P (Granddaughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was my Nan's 100th birthday and like we have always found staff went over and beyond to ensure the best day was had by all. The fantastic team had arranged for a town crier to announce Nan's birthday to the world and the look on her face was of pure joy. Cake, flowers, balloons and banners had
already been organized earlier in the day. A big thank you to another member of staff who came with her children who had made paintings for Nan, again big smiles. The care and love that the team give to Nan is second to none, thank you for making her very special day amazing and thank you for caring the way you do, we know she is in safe hands.
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Review from Myrna H (Wife of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall my husband has received excellent care. The care staff have treated him with respect and have done all they can to keep him safe and happy throughout the last five months. Any concerns I have raised have hopefully been sorted out.
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Review from Deborah T (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a spell in hospital following two falls, it was decided that the best option for our father was to go into full time care. We are a Yeovil family but the care homes in Yeovil were full at the time of his discharge from hospital. We were so fortunate that Wessex House had availability. I was also
fortunate to be advised every step of the way by the business liaison coordinator who I cannot thank enough. Our father remained in Wessex House for just over two weeks and received excellent care and has now been transferred.
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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Wessex House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Wessex House is calculated as follows: ( (311 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 371 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wessex House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Lorna

Lorna Cross

Job Title: Registered Manager

Welcome to Wessex House. I would be delighted to welcome you to visit us, to enable you to see this is a lovely home with dedicated, well-trained staff who are committed to providing the very best care possible. Wessex House relocated to purpose-built premises in 2014, enabling residents to benefit from lovely modern facilities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wessex House to verify any information. View our terms and conditions. Wessex House has an Enhanced Service - more info.