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Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.
Care Provided by Wessex House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Wessex House fees start from £1,520 per week, adjusted to individual care requirements.
The price(s) shown are provided by the care home. Contact Wessex House for full pricing details and T&Cs.
Contact Wessex House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Somerset Care
- Voluntary / Not for Profit Owned
Person in charge
- Lorna Cross (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (54)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (54)
Wessex House Reviews (83)
Wessex House has a Review Score of 9.8 (9.841) out of 10, based on 29 reviews in the last 2 years.
Over all time Wessex House has 83 reviews.
My mom spent just under four years at Wessex House. She recently passed away aged 93. Mom's time in Wessex House was first class, always kept clean and comfortable. The staff who looked after Mom on the first floor were caring, respectful and professional. My thanks to all the team both office and operational.
My husband stayed at Wessex House recently for respite care. Every member of staff was polite, considerate, kind and professional. He was treated with humour and respect and the care he received helped him recover and gave me peace of mind.
I visited this morning, was greeted cheerfully by the manager who let me in. Myself and Mum (resident) experienced a happy, cheery music event which had been organised by the activities team, it was obvious that many other residents thoroughly enjoyed it also. So lovely to see.
Every member of staff has been welcoming and, even when busy, made time to explain and reassure me of the steps to be taken in my friend's care. Best of all, they have given this new resident the confidence to take the decision that residential care can be a true home where he is happy. Wessex House Care Home is warm and caring from top to toe.
". He passed away on 15th January in a peaceful, safe, loving environment. I can't thank the staff enough - they are angels.
Wessex House is the local home to my parents so was the natural choice in many ways but that didn't make a move into care any easier. Having been in the hospital for six weeks we knew that he couldn't return to his own home and our family was under a lot of stress. I spoke to Wessex House on a Thursday evening and was immediately impressed by their can-do attitude and the following Monday (one week before Christmas) my father was wheeled into his room which we had already personalised with family photos and key possessions. I have visited my father many times since then and, on every occasion, have been impressed with all the staff (from managers through to agency care assistants) who have not only been welcoming but also demonstrated an interest in my father and his care. Although he chooses to remain in his room most of the time, it never feels like he is forgotten. My mother, who also has dementia, has been welcomed to visit every day and is able to join my father for meals.
My mum has been in Wessex House for a couple of months now, I cannot stress how well she has been looked after, everyone goes above and beyond to help in any way they can. My mum is at end of life care, and I cannot thank everyone enough for their care and kindness!
Both my husband and mother are residents at Wessex House. The staff do a wonderful job sometimes under difficult circumstances. My husband and my mother are always very clean and presentable when we visit. The manager is excellent, and if you have a grievance, she will do her very best to sort it out.
Absolutely shockingly bad home and manager. My Mother passed away alone and I as her daughter was not informed. On the day I visited, as I live a long way away, my Mother was lying in her own faeces with her pressure sore exposed in it for God knows how long. Her call bell was not even working. She has no TV or anything. Some staff are unable to converse in English. The manager threw me out and was so unbearably rude as were most of the senior staff. I could not say a proper goodbye to my Mother. And this was the last time I saw my Mother alive. I have complained to the CQC. If you love your family, do not put them in here. My brother who was in charge of her care did against my wishes.
Thank you for taking the time to share your feedback. Whilst we do not recognise the events you describe, we take all feedback seriously and invite you to follow our official feedback process should you wish to discuss any concerns with us. Full details of our feedback process can be found on the Somerset Care website.
This is a very nice home, with lovely staff and a manager who really cares. Rooms are nicely decorated. Cannot comment on the entertainment to any great extent as the resident concerned does not freely mix. Meals are varied with a choice.
Thanks for looking after my dad with such care and dignity. We feel really happy that he is treated as an individual and that staff take time to look after him well. He is always clean, any issues are well managed and he is as comfortable as he can be, given his level of overall health. The home is well presented, clean and maintained to a good standard. The team on the Shelley floor are really friendly and all know my dad and his particular likes and wants well! Thanks for all you are doing, it's appreciated.
I would like to thank all the staff for being so caring for Mum in her final year. The care was excellent along with the facilities. The room she had was perfect, very clean and well maintained. Another plus was the staff member who entertained Mum. I cannot have enough praise for the whole establishment. The only aspect was the cost of £6000 per month.
My wife has been very well cared for during this time. The atmosphere is friendly but very competent. The accommodation is cheerful, clean and bright. My wife is unable to communicate, so I am not sure about food quality, but I am sure she is well fed.
You are all very friendly and welcoming and we thank you for caring for my grandmother in the last few days of her life.
Thank you.
My Uncle has been at Wessex House for just over 5 months now and seems to have settled in well. I haven’t been able to visit as I live in Lancashire but the staff have organised weekly video calls. I receive regular communication and updates. All the staff I have dealt with seem helpful and friendly.
My uncle has been in Wessex House for well over a year now and thanks to all staff concerned, he's settled in very well and is happy. He feels safe and despite not being able to participate in any activities, he tells me he is very contented. Management and staff always keep me well informed despite last year being a very difficult one for them and all of us. Would certainly recommend.
Dear Yvonne, thank you for taking the time to leave such lovely feedback for Wessex House. We are glad to hear that your uncle feels happy and safe in our care. He will always be welcome to join in with any activities that he wishes to, although of course we also fully respect his right to prefer spending time in his own company. We are here to support your uncle to live the life he chooses.
My father has been at Wessex House since the beginning of the Covid pandemic - a very difficult and unrepresentative time for Wessex House. During this time, Wessex House has tried hard to provide visiting access, within government guidance, by appointment. I look forward to the day when I can just pop in. Staff are always very helpful, attentive and supportive within the context of being extremely busy. They seem to know my father well. The building is always clean, tidy and doesn't smell! My father is always dressed, clean and tidy when I see him. He says he is bored and spends much of his time in his room and perhaps could benefit from more stimulation but his capability is limited and his memory is badly impaired so he might not remember. I acknowledge the difficulty in arranging activities during the pandemic. I have seen bingo sessions and an entertainer on my visits. I haven't had a programme of activities for January or February, usually sent to me by email. As visits have to be booked, I am not aware of food but he always has drinks available and staff have asked him what he would like for lunch. I have no knowledge of other care homes to compare but I have been pleased with the care my father has received during what has been a challenging time for care homes.
Dear JM, thank you for taking the time to leave a review for Wessex House - it is lovely to hear that you are pleased with the care your father is receiving. Thank you also for giving us the opportunity to resolve the issue with your missing activities programmes and for confirming that you have...
We visited a resident just after Christmas. We were welcomed at reception and dealt with the necessary Covid protection procedures. We were then invited to see our friend in his bedroom. His room was clean and tidy and he told us he was happy with his care. We wanted to enquire whether a particular type of chocolate could be left (because of his nutritional problems), and whilst there appeared to be very few nursing staff around, we were eventually able to ascertain the answer. As we live a long way away from Wessex House, we are only able to visit every few months, but we were pleased to see him looking well and satisfied.
We are delighted with Wessex House. My mother has a happy and fulfilling life and it is obvious that, even in these restricted times of Covid, she is cared for at the very highest standard.
Having recently visited one of the ladies who was having palliative care, I was impressed with the comfort and care provided by the Wessex House staff.
I was happy to hear that the ladies had agreed between themselves that, having moved from their homes in Long Sutton, Wessex House was now their home for this remaining phase of their lives. Thank you for providing such a wonderful home for their final days.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wessex House.
There are no upcoming events for Wessex House.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Somerset Care
- 31 Jan 2024Recipient: Somerset Care
- 15 Feb 2016Recipient: Somerset Care
Accreditations
There are no accreditations posted yet for Wessex House.
Meet the Team (1)

Welcome to Wessex House. I would be delighted to welcome you to visit us, to enable you to see this is a lovely home with dedicated, well-trained staff who are committed to providing the very best care possible. Wessex House relocated to purpose-built premises in 2014, enabling residents to benefit from lovely modern facilities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wessex House to verify any information. View our terms and conditions. Wessex House has an Enhanced Service -more info.