Wessex House

I was happy to hear that the ladies had agreed between themselves that, having moved from their homes in Long Sutton, Wessex House was now their home for this remaining phase of their lives. Thank you for providing such a wonderful home for their final days.

Well done, and thank you all.

The staff are helpful, caring and will always go the extra mile to help out. My dad is always clean and tidy. The overall view is that the home is run well, is always clean and tidy. I can't really think of any negatives from my point of view.

My mum has been with Wessex House for about 18 months and we could not be happier (and prior my Dad). The staff consistently make efforts to make a warm, inclusive and welcoming environment. Feedback matters and they are more than willing to make my mum comfortable. There are open lines of communication between us all, including my mum. The way that Wessex House is responsive and caring helps greatly. I am far away from my mum but still have a great relationship with her due solely to the additional effort of the staff. The Covid situation tested us all and the Wessex House team has shined. Every time I call there are activities from cake making, bingo, card making, outdoors when possible and even live music. Thank you to the team - especially the activities crew!

As a family, we feel very lucky to have Mum looked after at Wessex House. All the staff are excellent, they take care of Mum as her family would look after her; with compassion and affection, providing much-needed contact and interaction at all times within the home.

Today was my Nan's 100th birthday and like we have always found staff went over and beyond to ensure the best day was had by all. The fantastic team had arranged for a town crier to announce Nan's birthday to the world and the look on her face was of pure joy. Cake, flowers, balloons and banners had already been organized earlier in the day. A big thank you to another member of staff who came with her children who had made paintings for Nan, again big smiles. The care and love that the team give to Nan is second to none, thank you for making her very special day amazing and thank you for caring the way you do, we know she is in safe hands.

Overall my husband has received excellent care. The care staff have treated him with respect and have done all they can to keep him safe and happy throughout the last five months. Any concerns I have raised have hopefully been sorted out.

After a spell in hospital following two falls, it was decided that the best option for our father was to go into full time care. We are a Yeovil family but the care homes in Yeovil were full at the time of his discharge from hospital. We were so fortunate that Wessex House had availability. I was also fortunate to be advised every step of the way by the business liaison coordinator who I cannot thank enough. Our father remained in Wessex House for just over two weeks and received excellent care and has now been transferred.

My husband was transferred to Wessex House from a 'home' in Langport as he needed full nursing care. The family and myself were apprehensive at first but were soon made to feel welcome and realised he was getting good care and settling well. He has now been in Wessex House for 22 months and we feel he is well looked after.

My father has recently become a resident at Wessex House. We are so pleased by the quality of his new environment. He seems to have found his transition to a nursing home quite difficult, but he seems to have been treated with respect and compassion by the staff. So, so far so good, keep it up.

Only recently moved into this home my Mum has settled in and is beginning to regain some of her environment after suffering a stroke. She is happy and enjoys the food although she would prefer to be able to get around on her own as she is unable to walk now. She gets on well with the staff and joins in activities when she is able.

Food served on cold plates, therefore it was never hot. My bed was not made, or the room cleaned, sheets were changed once in the 2 weeks I was staying. I was not showered, once a girl tried to shower me in the toilet area, next to my room, with only a shower curtain and no tray, the water went all over, under the door into the bedroom. I am unable to walk and use a wheelchair. I feel lonely and isolated!

Since April 18 our family has been in contact with management, operational management and CQC, due to our ongoing concern in regards to family residing in Wessex House. The local safeguarding team has also been notified through CQC. We have had ongoing concerns due to hygiene, safety, safeguarding, diets and general basic care - all have been raised as required. Although there have been some improvements - they do not remain consistent. Staff are not consistent on the levels which leads to inconsistent care to residents. Care plans and documentation are not up to date and general communication is poor.

Shame you do not have the same staff week in, week out on the Shelly floor. Some carers are very good, others a lot to be desired.

Since my husband was accepted into Wessex House November 29th 2018 he has been treated with utmost care (having lost use of his legs can only be moved by hoist) dignity and privacy. The staff are always friendly, I am there most days to assist with meals and encouragement to take his medication.

Lovely home, good care, wonderful staff, very good food. A happy resident.

I would like to call them all Angels in disguise. They work so hard and are always willing to go that extra step. I'm sure we'll meet again and there will be a big smile on my face.

Nothing was too much trouble and they were patient, helpful and professional not only with me but with other residents, irrespective of their demands.

The resident is so much happier and more alert since he has been in the home he is talking more.

His clothes are now folded neatly and put away instead of just pushed in a draw. He also looks clean and dry.

I have only seen lunches and what I have seen they look and smell very good.

An excellent nursing home. They cared for my father magnificently. I could not have asked for better care. When he passed away they were simply wonderful. I was always made to feel very welcome on my visits.