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Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.
Care Provided by Wessex House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Wessex House fees start from £1,520 per week, adjusted to individual care requirements.
The price(s) shown are provided by the care home. Contact Wessex House for full pricing details and T&Cs.
Contact Wessex House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Somerset Care
- Voluntary / Not for Profit Owned
Person in charge
- Lorna Cross (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (54)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (54)
Wessex House Reviews (83)
Wessex House has a Review Score of 9.8 (9.841) out of 10, based on 29 reviews in the last 2 years.
Over all time Wessex House has 83 reviews.
Well done, and thank you all.
The staff are helpful, caring and will always go the extra mile to help out. My dad is always clean and tidy. The overall view is that the home is run well, is always clean and tidy. I can't really think of any negatives from my point of view.
My mum has been with Wessex House for about 18 months and we could not be happier (and prior my Dad). The staff consistently make efforts to make a warm, inclusive and welcoming environment. Feedback matters and they are more than willing to make my mum comfortable. There are open lines of communication between us all, including my mum. The way that Wessex House is responsive and caring helps greatly. I am far away from my mum but still have a great relationship with her due solely to the additional effort of the staff. The Covid situation tested us all and the Wessex House team has shined. Every time I call there are activities from cake making, bingo, card making, outdoors when possible and even live music. Thank you to the team - especially the activities crew!
As a family, we feel very lucky to have Mum looked after at Wessex House. All the staff are excellent, they take care of Mum as her family would look after her; with compassion and affection, providing much-needed contact and interaction at all times within the home.
Today was my Nan's 100th birthday and like we have always found staff went over and beyond to ensure the best day was had by all. The fantastic team had arranged for a town crier to announce Nan's birthday to the world and the look on her face was of pure joy. Cake, flowers, balloons and banners had already been organized earlier in the day. A big thank you to another member of staff who came with her children who had made paintings for Nan, again big smiles. The care and love that the team give to Nan is second to none, thank you for making her very special day amazing and thank you for caring the way you do, we know she is in safe hands.
Overall my husband has received excellent care. The care staff have treated him with respect and have done all they can to keep him safe and happy throughout the last five months. Any concerns I have raised have hopefully been sorted out.
After a spell in hospital following two falls, it was decided that the best option for our father was to go into full time care. We are a Yeovil family but the care homes in Yeovil were full at the time of his discharge from hospital. We were so fortunate that Wessex House had availability. I was also fortunate to be advised every step of the way by the business liaison coordinator who I cannot thank enough. Our father remained in Wessex House for just over two weeks and received excellent care and has now been transferred.
My husband was transferred to Wessex House from a 'home' in Langport as he needed full nursing care. The family and myself were apprehensive at first but were soon made to feel welcome and realised he was getting good care and settling well. He has now been in Wessex House for 22 months and we feel he is well looked after.
My father has recently become a resident at Wessex House. We are so pleased by the quality of his new environment. He seems to have found his transition to a nursing home quite difficult, but he seems to have been treated with respect and compassion by the staff. So, so far so good, keep it up.
Only recently moved into this home my Mum has settled in and is beginning to regain some of her environment after suffering a stroke. She is happy and enjoys the food although she would prefer to be able to get around on her own as she is unable to walk now. She gets on well with the staff and joins in activities when she is able.
Food served on cold plates, therefore it was never hot. My bed was not made, or the room cleaned, sheets were changed once in the 2 weeks I was staying. I was not showered, once a girl tried to shower me in the toilet area, next to my room, with only a shower curtain and no tray, the water went all over, under the door into the bedroom. I am unable to walk and use a wheelchair. I feel lonely and isolated!
I am very sorry to hear this. Your comments have been passed on to the Manager of Wessex House, who is currently investigating. If you would like to discuss the details of your concerns further, please contact Wessex House directly on 01458 273594. I would like to take this opportunity to thank you for taking the time to leave this review and your feedback.
Since April 18 our family has been in contact with management, operational management and CQC, due to our ongoing concern in regards to family residing in Wessex House. The local safeguarding team has also been notified through CQC. We have had ongoing concerns due to hygiene, safety, safeguarding, diets and general basic care - all have been raised as required. Although there have been some improvements - they do not remain consistent. Staff are not consistent on the levels which leads to inconsistent care to residents. Care plans and documentation are not up to date and general communication is poor.
We are sorry that you feel that our service is not what you expect. We are working hard to make the improvements discussed previously and have been transparent with reporting your concerns to CQC. As always we are happy to meet with you to discuss any ongoing issues.
Shame you do not have the same staff week in, week out on the Shelly floor. Some carers are very good, others a lot to be desired.
Since my husband was accepted into Wessex House November 29th 2018 he has been treated with utmost care (having lost use of his legs can only be moved by hoist) dignity and privacy. The staff are always friendly, I am there most days to assist with meals and encouragement to take his medication.
Lovely home, good care, wonderful staff, very good food. A happy resident.
I would like to call them all Angels in disguise. They work so hard and are always willing to go that extra step. I'm sure we'll meet again and there will be a big smile on my face.
Nothing was too much trouble and they were patient, helpful and professional not only with me but with other residents, irrespective of their demands.
The resident is so much happier and more alert since he has been in the home he is talking more.
His clothes are now folded neatly and put away instead of just pushed in a draw. He also looks clean and dry.
I have only seen lunches and what I have seen they look and smell very good.
An excellent nursing home. They cared for my father magnificently. I could not have asked for better care. When he passed away they were simply wonderful. I was always made to feel very welcome on my visits.
As an occupational Therapist of twenty years experience, I was happily impressed with the high standard of care being given to my friend's mother whom I have known for many years. In my working role, I have visited many residential and nursing homes. This is one I would have been happy to have my own mother cared for by. I felt welcomed by the staff which is so vital when you are a visiting carer/relative. The ease of free car parking was a joy. I did not meet the manager but whoever it is, they run a tight ship. The number of staff on each floor and the ratio of staff to patients/residents was good because of the way Wessex House is designed. The staff are never far away when needed. The premises are warm, light and welcoming and all the staff that I met both helpful, sympathetic and pleasant. Personal care was carried out discreetly and gently. Re. activities - cannot assess properly as the lady in question was not involved with any.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wessex House.
There are no upcoming events for Wessex House.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Somerset Care
- 31 Jan 2024Recipient: Somerset Care
- 15 Feb 2016Recipient: Somerset Care
Accreditations
There are no accreditations posted yet for Wessex House.
Meet the Team (1)

Welcome to Wessex House. I would be delighted to welcome you to visit us, to enable you to see this is a lovely home with dedicated, well-trained staff who are committed to providing the very best care possible. Wessex House relocated to purpose-built premises in 2014, enabling residents to benefit from lovely modern facilities.
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