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Wessex House

Behind Berry, Somerton, Somerset TA11 7PB
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Wessex House, Somerton
Wessex House, Somerton
Wessex House, Somerton

Wessex House offers quality furnishings and modern care facilities, ideal for providing support to those who require nursing care.

Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.

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Care Provided by Wessex House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,520From £1,520
Residential Dementia CareFrom £1,520From £1,520
Nursing CareFrom £1,520From £1,520
Nursing Dementia CareFrom £1,520From £1,520

Wessex House fees start from £1,520 per week, adjusted to individual care requirements.

Contact Wessex House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Lorna Cross (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (54)

Wessex House Reviews (83)

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9.8

Wessex House has a Review Score of 9.8 (9.841) out of 10, based on 29 reviews in the last 2 years. Over all time Wessex House has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from Sandra S (Cousin of Resident) published on 13 September 2021 Submitted via Website
Overall Experience
On going to Wessex House last week to visit my cousin, I was pleasantly surprised to find most of the residents were about to listen to 60/70 music and was asked if I would like to join them. I sat with my cousin and watched the reaction of some residents; they were really enjoying themselves, even a few dancing, and most singing the words of songs they remembered from years ago. The carers were joining in and interacting with residents, which was nice to see.

Well done, and thank you all.

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Review from Derek W (Son of Resident) published on 7 September 2021 Submitted via Website
Overall Experience

The staff are helpful, caring and will always go the extra mile to help out. My dad is always clean and tidy. The overall view is that the home is run well, is always clean and tidy. I can't really think of any negatives from my point of view.

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Review from Rachel G (Daughter of Resident) published on 7 September 2021 Submitted via Website
Overall Experience

My mum has been with Wessex House for about 18 months and we could not be happier (and prior my Dad). The staff consistently make efforts to make a warm, inclusive and welcoming environment. Feedback matters and they are more than willing to make my mum comfortable. There are open lines of communication between us all, including my mum. The way that Wessex House is responsive and caring helps greatly. I am far away from my mum but still have a great relationship with her due solely to the additional effort of the staff. The Covid situation tested us all and the Wessex House team has shined. Every time I call there are activities from cake making, bingo, card making, outdoors when possible and even live music. Thank you to the team - especially the activities crew!

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Review from Kim P (Daughter of Resident) published on 7 September 2021 Submitted via Website
Overall Experience

As a family, we feel very lucky to have Mum looked after at Wessex House. All the staff are excellent, they take care of Mum as her family would look after her; with compassion and affection, providing much-needed contact and interaction at all times within the home.

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Review from Carey-Anne P (Granddaughter of Resident) published on 3 August 2021 Submitted via Website
Overall Experience

Today was my Nan's 100th birthday and like we have always found staff went over and beyond to ensure the best day was had by all. The fantastic team had arranged for a town crier to announce Nan's birthday to the world and the look on her face was of pure joy. Cake, flowers, balloons and banners had already been organized earlier in the day. A big thank you to another member of staff who came with her children who had made paintings for Nan, again big smiles. The care and love that the team give to Nan is second to none, thank you for making her very special day amazing and thank you for caring the way you do, we know she is in safe hands.

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Review from Myrna H (Wife of Resident) published on 19 August 2020 Submitted via Website
Overall Experience

Overall my husband has received excellent care. The care staff have treated him with respect and have done all they can to keep him safe and happy throughout the last five months. Any concerns I have raised have hopefully been sorted out.

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Review from Deborah T (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

After a spell in hospital following two falls, it was decided that the best option for our father was to go into full time care. We are a Yeovil family but the care homes in Yeovil were full at the time of his discharge from hospital. We were so fortunate that Wessex House had availability. I was also fortunate to be advised every step of the way by the business liaison coordinator who I cannot thank enough. Our father remained in Wessex House for just over two weeks and received excellent care and has now been transferred.

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Review from W S (Wife of Resident) published on 31 July 2019 Submitted via Postal Card
Overall Experience

My husband was transferred to Wessex House from a 'home' in Langport as he needed full nursing care. The family and myself were apprehensive at first but were soon made to feel welcome and realised he was getting good care and settling well. He has now been in Wessex House for 22 months and we feel he is well looked after.

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Review from Robert L (Son of Resident) published on 23 July 2019 Submitted via Review Postal Card
Overall Experience

My father has recently become a resident at Wessex House. We are so pleased by the quality of his new environment. He seems to have found his transition to a nursing home quite difficult, but he seems to have been treated with respect and compassion by the staff. So, so far so good, keep it up.

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Review from Helen M (Daughter of Resident) published on 23 July 2019 Submitted via Review Postal Card
Overall Experience

Only recently moved into this home my Mum has settled in and is beginning to regain some of her environment after suffering a stroke. She is happy and enjoys the food although she would prefer to be able to get around on her own as she is unable to walk now. She gets on well with the staff and joins in activities when she is able.

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Review from Pauline H (Resident / Service User) published on 18 June 2019 Submitted via Review Postal Card
Overall Experience

Food served on cold plates, therefore it was never hot. My bed was not made, or the room cleaned, sheets were changed once in the 2 weeks I was staying. I was not showered, once a girl tried to shower me in the toilet area, next to my room, with only a shower curtain and no tray, the water went all over, under the door into the bedroom. I am unable to walk and use a wheelchair. I feel lonely and isolated!

Reply from Kim Draper, Marketing & PR Officer at Wessex House

I am very sorry to hear this. Your comments have been passed on to the Manager of Wessex House, who is currently investigating. If you would like to discuss the details of your concerns further, please contact Wessex House directly on 01458 273594. I would like to take this opportunity to thank you for taking the time to leave this review and your feedback.

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Review from B M (Granddaughter of Resident) published on 13 March 2019 Submitted via Postal Card
Overall Experience

Since April 18 our family has been in contact with management, operational management and CQC, due to our ongoing concern in regards to family residing in Wessex House. The local safeguarding team has also been notified through CQC. We have had ongoing concerns due to hygiene, safety, safeguarding, diets and general basic care - all have been raised as required. Although there have been some improvements - they do not remain consistent. Staff are not consistent on the levels which leads to inconsistent care to residents. Care plans and documentation are not up to date and general communication is poor.

Reply from Kim Draper, Marketing & PR Officer at Wessex House
Thank you for taking the time to submit your feedback.

We are sorry that you feel that our service is not what you expect. We are working hard to make the improvements discussed previously and have been transparent with reporting your concerns to CQC. As always we are happy to meet with you to discuss any ongoing issues.

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Review from Trevor T (Resident / Service User) published on 5 March 2019 Submitted via Postal Card
Overall Experience

Shame you do not have the same staff week in, week out on the Shelly floor. Some carers are very good, others a lot to be desired.

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Review from Jocelyn H (Wife of Resident) published on 21 February 2019 Submitted via Postal Card
Overall Experience

Since my husband was accepted into Wessex House November 29th 2018 he has been treated with utmost care (having lost use of his legs can only be moved by hoist) dignity and privacy. The staff are always friendly, I am there most days to assist with meals and encouragement to take his medication.

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Review from Beryl T (Wife of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience

Lovely home, good care, wonderful staff, very good food. A happy resident.

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Review from Elizabeth R (Resident / Service User) published on 8 January 2019 Submitted via Postal Card
Overall Experience
My short respite stay at Wessex House has quenched the sense of fear and dread that I had previously endured that, at some time in the not too distant future (I am 90 years of age) I might need to go into a care home permanently. All the staff from "top" to "bottom" are caring, efficient, friendly and cheerful. They work as one team.

I would like to call them all Angels in disguise. They work so hard and are always willing to go that extra step. I'm sure we'll meet again and there will be a big smile on my face.

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Review from Pauline F (Resident / Service User) published on 3 December 2018 Submitted via Postal Card
Overall Experience
This was my second spell of short respite care. Once again it was the staff that made the experience so relaxed and comfortable.

Nothing was too much trouble and they were patient, helpful and professional not only with me but with other residents, irrespective of their demands.

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Review from Sadie C (Wife of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience

The resident is so much happier and more alert since he has been in the home he is talking more.

His clothes are now folded neatly and put away instead of just pushed in a draw. He also looks clean and dry.

I have only seen lunches and what I have seen they look and smell very good.

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Review from J E (Son of Resident) published on 16 January 2017 Submitted via Review Postal Card
Overall Experience

An excellent nursing home. They cared for my father magnificently. I could not have asked for better care. When he passed away they were simply wonderful. I was always made to feel very welcome on my visits.

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Review from Caroline B (Friend of Resident) published on 24 November 2016 Submitted via Website
Overall Experience

As an occupational Therapist of twenty years experience, I was happily impressed with the high standard of care being given to my friend's mother whom I have known for many years. In my working role, I have visited many residential and nursing homes. This is one I would have been happy to have my own mother cared for by. I felt welcomed by the staff which is so vital when you are a visiting carer/relative. The ease of free car parking was a joy. I did not meet the manager but whoever it is, they run a tight ship. The number of staff on each floor and the ratio of staff to patients/residents was good because of the way Wessex House is designed. The staff are never far away when needed. The premises are warm, light and welcoming and all the staff that I met both helpful, sympathetic and pleasant. Personal care was carried out discreetly and gently. Re. activities - cannot assess properly as the lady in question was not involved with any.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Somerset Care
  • 31 Jan 2024Recipient: Somerset Care
  • 15 Feb 2016Recipient: Somerset Care

Accreditations

There are no accreditations posted yet for Wessex House.

Meet the Team (1)

Lorna Cross
Lorna CrossJob Title Registered Manager

Welcome to Wessex House. I would be delighted to welcome you to visit us, to enable you to see this is a lovely home with dedicated, well-trained staff who are committed to providing the very best care possible. Wessex House relocated to purpose-built premises in 2014, enabling residents to benefit from lovely modern facilities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wessex House to verify any information. View our terms and conditions. Wessex House has an Enhanced Service -more info.