Wessex House

My father in law decided it was time for full time care. I chose Wessex House in a hurry and luckily it has worked out very well. The manager and all the staff are very dedicated and manage to cope with a certain amount of grumpiness in their stride! Great thanks to them all.

I have been visiting Wessex House almost daily for 22 months. I have found that this care home provides excellent care for a variety of Residents from a well led, dedicated, helpful and friendly staff. The food, which I have often sampled, is very good quality and varied. Home baking provides excellent cakes and scones etc. The recent Open Day was very well organised, well attended and altogether a great success reflecting the whole spirit of Wessex House. The air conditioning in the communal areas has coped well with the current heat wave although it has not been easy to keep Resident's Rooms so comfortable.

My mother was at Wessex House for 12 years and the treatment here was outstanding in all that time. The manager who runs the nursing home to the highest standard has a wonderful team of qualified nurses ,caring carers , a brilliant chef who cooks superb foods for all tastes, and the domestic helpers keep the nursing home looking ship shape and gleaming clean. Wessex House was an easy choice for my husband who now needs 24 hour nursing care. I could not be happier knowing my husband is in the very best homely nursing home.

The team quickly picked up / sensed Dad was not his usual self, contacted the "out of hours service" the GP then spoke to me and we agreed on a plan. He went to A+E had bloods etc done, an infection was diagnosed, medicine prescribed and was back to Wessex in less than 24 hrs. Also I would like to thank the "Activities" ladies for getting Dad back out into "The Big Wide World"

My brother, who has severe learning disabilities, advanced dementia, and complex diabetes, has now lived at Wessex House for over 18 months. (He previously lived in supported housing, which could no longer meet his increasing health needs.) He is exceptionally well cared for at Wessex House. He has 1:1 care during the day, but from the outset all the staff have sought to fully integrate him in the home and engage him in the many activities that take place, as much as his varying needs permit. Wessex House is always very clean and tidy, the food is good (the kitchen work hard to meet his complicated dietary needs whilst still providing variety and food he likes). When there, I'm always offered food and drink and the staff from the manager to cleaning staff are always very welcoming. Clinical staff keep us well informed and liaise very effectively with the nearby surgery to maximise his quality of life. And staff turnover seems very low - testament to this friendly and well-run home.

Wessex House looked after the residents very, very well. The food is very good, and managment is also good and very helpful. The activities are also very good, and the reception is very good and helpful. The cleanliness is very good, and our rooms are well looked after. Laundry does a very good job.

My father was in Wessex House for palliative care. The staff were always polite, capable, caring and responsive. The Manager, Lorna, provided really excellent service and was awesome. We were very happy all round with the excellent care the home provided. Thank you.

The coffee mornings are very popular, the staff make it feel special, with a raffle and quizzes and our yesterdays leaflet, very welldone. Overall the home has a family feel, I always welcome when I visit.

Since my sister has been at Wessex House (approximately 6 months) I've not found any staff member - for example carers, nurses, cleaners, cooks or any others especially the events organisers that were not willing to help at any time.

Overall the care home is very well run and it has made my husband very welcome it's bright clean and seems to be a happy place, the food seems good and his room is spacious and very clean, there seems to be plenty of things to do if my husband wants to.

Care Homes often get bad press, Wessex House exceeded all my expectations and I wouldn't hesitate to recommend it as a place of safety, comfort and care.

Dad was taken into care at short notice. From day one he was welcomed. All the staff no matter who they were, were kind, attentive and respectful at all times. Senior staff kept the family informed of any changes, or took him the phone to chat to distance family. Although a short stay, at the final hours dad was given the necessary attention, and the family support, but also left to grieve as required.

* will highly recommend this care home we are lucky to have this in somerset

Our Mum was at Wessex House for 2.5yrs until she passed away last month. Accepting she needed professional help was difficult for us but from day 1 Lorna and her team looked after Mum and us. Their care has been exemplary but their compassion shows no bounds. All the staff have stretched their care beyond Mum to us as a family. Even at the end we were able to be with her and all the night staff kept checking in on us. On a practical level, the home has always been spotlessly clean, the food excellent and plentiful. We were welcome anytime. We have built up a lovely relationship with the staff, we miss them now we arent visiting every day. The other thing we noted.. the majority of the staff that were there when Mum was admitted were still there 2.5 yrs later so it was good to have that continuity but its a sign of a good home that the staff turnover is so low. We will always be grateful that if Mum couldn't be at home she was in the next best place at Wessex.

My mum has been at Wessex House for nearly a year now with quite advanced dementia. I have always found the staff friendly, patient and careful. They are kind to, and patient with mum in all the interactions I have witnessed.

A well-run and happy home.The staff are really kind and helpful.

My husband was a resident for approximately 6 weeks. From emergency admission to his passing, he was always treated with the utmost kindness, courtesy and respect from all staff. My family and I interacted daily with everyone at various times of day and night; with cleaners, laundry and kitchen staff, care assistants and nursing professionals and the administrative and management teams. Nothing was too much trouble and there seemed to be a way for everything to be accommodated, albeit when short-staffed, it sometimes took a little longer. There appears to be a good relationship with the nearby doctors' surgery (also short staffed!) with regular reviews. The Manager, Lorna, is confident, friendly and caring. She and her senior team made themselves available to me when I needed them most and even after just a short acquaintanceship, I would welcome any of the staff as friends. The impression is of a workplace where everyone smiles, even under pressure, and is respected for what they do.

My husband has been a resident for 11 months. He has always been treated with care and kindness in a most professional way. I have been contacted promptly when any problems have arisen, and these have been dealt with by the nursing staff in a competent manner.

I find Wessex House a friendly place, the staff are all approachable and helpful. My husband enjoys his food and the menu looks good to me. Residents are encouraged to attend the activates, music being a favourite. The home is always clean, comfortable and welcoming. The residents clothes look clean which is important to me.

Our mum has been a resident in Wessex House for over 2 years and we have found their care to be excellent. Mum recently celebrated her 80th birthday and they helped us mark this milestone and made the moment special.