Wessex House, Somerton, Somerset
Wessex House, Somerton, Somerset
Wessex House, Somerton, Somerset

Wessex House offers quality furnishings and modern care facilities, ideal for providing support to those who require nursing care.

Staff are well-qualified and receive ongoing training, at the same time as pursuing person-centred objectives and ensuring choice and variety for residents. A varied programme of activities is offered and IT facilities are available, including Skype and Wi-Fi to keep in touch with loved-ones.

Group: Somerset Care

Person in charge: Tricia Yahya (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 54

Shared Rooms: 1

Rooms with ensuite WC: 2

Weekly Charges Guide: Nursing Care Single £850 – £1200 (These prices are only a guideline, please contact Wessex House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wessex House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 21 Feb 2018

Large ground floor room with ensuite shower and toilet. This room has patio door that go out onto the rear garden, this room has a lovely sunny aspect in the lovely tranquil village of Somerton

Reviews

6.5 Wessex House has a Review Score of 6.5 (6.512)

The Review Score of 6.5 (maximum of 10) for Wessex House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Wessex House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Wessex House is calculated as follows: ( (34 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.054 Points relating to the number of positive Reviews for Wessex House is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.2 Target = 0.357 , then divided by 2 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wessex House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wessex House

  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

An excellent nursing home. They cared for my father magnificently. I could not have asked for better care. When he passed away they were simply wonderful. I was always made to feel very welcome on my visits.

How likely would you be to recommend Wessex House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

As an occupational Therapist of twenty years experience, I was happily impressed with the high standard of care being given to my friend's mother whom I have known for many years. In my working role, I have visited many residential and nursing homes. This is one I would have been happy to have my own mother cared for by. I felt welcomed by the staff which is so vital when you are a visiting carer/relative. The ease of free car parking was a joy. I did not meet the manager but whoever it is, they run a tight ship. The number of staff on each floor and the ratio of staff to patients/residents was good because of the way Wessex House is designed. The staff are never far away when needed. The premises are warm, light and welcoming and all the staff that I met both helpful, sympathetic and pleasant. Personal care was carried out discreetly and gently. Re. activities - cannot assess properly as the lady in question was not involved with any.

How likely would you be to recommend Wessex House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have known my friend for more than half of my life and know she has support and safety at Wessex House. A very pleasant and happy atmosphere pervades the place. The dining room is laid out beautifully for meals and the staff are pleasant and kind. My concern is that I dislike the way her dentures (if she has them in!) are dropped into the plastic containers with all the food on them, not cleaned first that I have ever seen and left with all the food floating around them! Today I had a look in the empty denture pot only to find it slimy and with black mould all over the inside of it! I set to and cleaned it myself. This is unacceptable. It is Saturday they are short staffed as usual so I didn't make a fuss. My friends hair was uncombed so I did that too. She was sitting with others. She was always a fastidious person I have no ideas if she had been helped to wash? I can't answer the "value for money" question as I do not know the cost! But I'd expect better mouth and denture care! Private pay.

How likely would you be to recommend Wessex House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Poor

Tricia Yahya, Manager at Wessex House at Wessex House responded to this review on 12 Aug 2016:

Thank-you for taking the time to leave a review for Wessex House. I am concerned to hear of the issue regarding your friend's dentures and would really appreciate it if you could contact me, so that we can be sure that this has been properly addressed. Kind regards, Tricia

The home and staff are all very helpful and caring. They looked after most of his needs. The only issue was washing - ie. he needs to have non bio washing powder as it causes skin problems. We also understand the food quality problem is being resolved.

How likely would you be to recommend Wessex House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Kim Draper, Marketing & PR Officer at Wessex House responded to this review on 16 Mar 2016:

Thank you for taking the time to submit this review about the care and support your father received at Wessex House. Your comments will be passed onto the Manager, if you would like to contact her directly to discuss anything please call the home or send an email.

This month my mother died after being in Wessex House for over seven years. She had Alzheimer's which became progressively more acute, but during this time my mother was treated with the utmost care and dignity and despite virtually bed ridden for her last three years. She died without a single bedsore, which is testimonial to the devotion the staff displayed to her care both day and night. My mother was completely helpless but her every need was supplied.

How likely would you be to recommend Wessex House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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