The Winsor Nursing Home

54 The Avenue, Minehead TA24 5AW
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9.5 61 Reviews
  • The Winsor Nursing Home, Minehead
With just 38 bedrooms and a team of devoted staff, The Winsor has a warm, family feel the moment you walk through the door.

The team follow Sanctuary Care’s Enriching Lives framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security.

They are passionate about encouraging residents to have an active role in how the home is run. The resident ambassadors love to get involved in everything from supporting with activity sessions, to providing feedback to staff.

The residents are also getting involved in the home’s gardening project, planting their own herbs and vegetables, which will be used in the kitchen.

The home is in a stunning location, a stone’s throw from the beach at Minehead. The residents enjoy trips down to the seafront and to places like Blenheim Gardens.

There is so much to do at The Winsor, from pottery classes to baking, with residents making everything from fudge and muffins to their own bread. There are singing and gentle exercise sessions, visits from school children and carpet bowls. Every week the residents love their visits from therapy dogs Grace and Maggie.

There are art and craft sessions, with residents creating everything from hats for St Patrick’s Day to making fat balls for the birds in the garden and items to sell at the summer fete.

The home has some lovely spaces to relax in with family and friends, who are welcome to visit at any time. There are cosy lounges and a garden room, plus a main lounge, with stunning period features.

The home also has a private Facebook group, where family and friends can keep up to date with photos and videos of what the residents have been enjoying.

The residents enjoy delicious home-cooked food in the dining room. There is also a sweet shop and a hair salon, with a mobile hairdresser visiting for regular appointments.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1491

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1491, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact The Winsor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anoop John (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

The Winsor Nursing Home Reviews (61)

9.5

The Winsor Nursing Home has a Review Score of 9.5 (9.456) out of 10, based on 21 reviews in the last 2 years.
Over all time The Winsor Nursing Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Winsor Nursing Home
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Total of 61, showing 21-40
Review from F H (Wife of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So glad my husband is in 'The Windsor Hotel' (The Windsor Nursing Home). Staff are friendly and polite and he seems to get on very well with them, which of course is the most important thing. Sometimes the food is not hot enough so he doesn't always finish his meal.
Reply from Kate Yates, Communications and Content Specialist at The Winsor Nursing Home

Thank you so much for your kind words about our home and team at The Winsor and, of course, we will share your comments about the temperature of the food with our chef manager so this is rectified immediately.

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Review from R P (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was transferred from a nursing home in another location. The transfer went well with good communication between the two homes. The home has a good atmosphere with all staff helpful and friendly. Relatives have good access at all times.
Management is excellent with a 'hands-on' approach. I have
seen evidence of management going above and beyond to the benefit of residents and staff. Before Dad moved in I had good feedback from different sources from external sources.
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Review from Michelle W (Relative of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been visiting the home for almost a year, there is nothing I can be negative about. During this time, they have made my friend so comfortable and at home, they have gone the extra mile to make sure she is happy. The staff are amazing, they are always going in to see her, making sure she has everything
she needs, popping in to just chat etc. One of them even writes down all the football fixtures for her in her own time as she's a big football fan. I always feel welcomed when visiting, the staff are so friendly.
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Review from Peter W (Partner of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner moved into the care home nearly twelve months ago, since that time she has been looked after by all staff to an excellent standard. I would not hesitate to recommend your care home to anyone.
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Review from Jessica C (Wife of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed and incredibly relieved to find such very good care at The Winsor. The staff are excellent and much more proactive than in our previous care experience. My husband has only been here for three weeks, but already, his horizons have been widened - he now has a wheelchair, goes downstairs
from time to time - has been wheeled outside today!
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Review from D R (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very helpful, kind and very respectful of Dad's needs. The atmosphere of The Winsor Nursing Home is very homely, light and bright, not at all utilitarian. Lovely and friendly. Very welcoming.
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Review from Carole D (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Winsor Nursing Home is a beautiful place. The standard of care is exceptional, and the staff are all very caring and friendly. It is spotlessly clean and tastefully decorated. The food is very good too. My mother is settling in well and has enjoyed the pottery sessions. She particularly loves the
visiting dog, who comes to the home quite often.
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Review from J B (Resident) assisted by family/friend published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home-from-home. Happy and enjoying every moment of every day. Love the staff - the food is excellent - done specially for my needs (mash) - enjoy every meal. Happy to be here and call it home.
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Review from Barbara W (Wife of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care my husband is receiving very good. He is well looked after and I have no worries about him. I phone him every day when I am not able to go to the home and everyone is so helpful to me and my husband.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for your review of our home. It is wonderful to hear how pleased you are with the care that our team at The Winsor provide and that you have peace of mind with him in our care. Best wishes, Fae.

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Review from V K (Friend of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit, I find the staff very friendly and courteous. The management of the property is excellent.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you so much for taking the time to review our home and for your kind words about our team. Best wishes, Fae.

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Review from Kenneth C (Husband of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is our second experience of a care home and I have been very favourably impressed with the efforts made to cope with the restrictions on activity caused by covid. The staff have cared for my wife (and me) in a very good way.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you so much for taking the time to review our home and for your kind words. We are so pleased that you are happy with the care provided by our dedicated team at The Winsor. Best wishes, Fae.

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Review from Pauline R (Sister of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, caring home.
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Review from Martin N (Son of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum very sadly passed away on 23rd April 2021, and we were very grateful for the kindness and care showed to her. We would like to say thank you too, to the staff who helped her t come to the garden area to meet our labrador which meant so much to her.
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Review from Roy W (Husband of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife became a resident in December 2019. "Covid-19" restrictions have been in place for 12-months. Visiting has thus been severely restricted or stopped for two "lockdown" periods, so personal observation on the review options were limited. The ratings relied on her descriptions and family phone
calls with management and staff - all extremely satisfactory. The nursing and care for my wife has been very good and a great reassurance to the family and I.
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Review from Graham S (Son-in-law of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff and management team at The Winsor, are one of the most caring and thoughtful people I have ever associated with. In this unfortunate time, (Coronavirus), they have kept me fully aware of what is happening. I have been involved in other nursing homes in the area, and The Winsor
beats all.
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Review from Cherry W (Daughter of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at The Winsor have always treated my mother with care, patience and with a cheerful disposition. During the pandemic, when I or others in the family have not been able to visit Mum in her room, we have always been confident that Mum is in good hands. If we contact the home with a concern or query,
we are always dealt with efficiently, co-operation and polite cheerfulness.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for taking the time to review our home and for your such kind words.
Best wishes, Fae

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Review from B D (Husband of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited this home with my wife in September 2019 and we were both impressed. It was up to my wife to decide and she said yea to The Windsor. The staff have taken good care of her even with the extra stress of Covid-19. I will be glad when it's all over so as I can take her out for walks along the
promenade.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for your kind words about our home - it is wonderful to hear you have peace of mind with your wife in our care at The Winsor.
Best wishes, Fae.

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Review from Joanna N (Cousin of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marvellous in every respect.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for such a lovely review - your kind words and scores are so appreciated by our team. Best wishes, Fae

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Review from Valerie W (Wife of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not been able to enter the care/nursing home since my husband was transferred from hospital in May this year, but staff have been very helpful in enabling me to see my husband regularly in the garden room. He is, however, rather forgetful and lonely. He does enjoy the meals very much.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for taking the time to review our home - it is much appreciated by our team. Best wishes, Fae

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Review from E L (Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a good nursing home and I am happy to be here but I am very surprised at the poor quality of some of the food. I suspect much of it comes pre-cooked or frozen, the fish is inedible and menus not well balanced. The government is constantly urging us to eat five a day, support local traders and
to buy British and seasonal food when possible, thus reducing food miles and causing less atmospheric pollution. Since lockdown, this is even more important and it is a great pity it is not carried out here. Try the menus for six months yourselves.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for your kind words about our home and for your feedback about our menu. All of our meals are home-cooked and our menu has been selected with both nutrition and the tastes of our residents in mind - I will be sure to pass your feedback on, as it is truly invaluable to our team. Best wishes, Fae

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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for The Winsor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.456 for The Winsor Nursing Home is calculated as follows: ( (127 Excellents x 5) + (110 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 248 Ratings = 4.456
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Winsor Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Anoop

Anoop John

Job Title: Home Manager Joined: 2012

Anoop has worked with us at The Winsor for over 12 years progressing from registered nurse to the home manager he is today.


He says the best part of working here is the residents and he loves spending time with them.

Kat

Kat Atkins

Job Title: Nursing Support Assistant Joined: 2013

Kat has been working at The Winsor for over 10 years now and has a wealth of experience. She loves listening to all of our residents' wonderful stories.

Lisa

Lisa Plenty

Job Title: Receptionist Joined: 2018

Lisa has worked for us at The Winsor for five years. She loves her daily interactions with our residents and their loved ones. No two days are ever the same.

Yulia

Yulia Birycka

Job Title: Catering Assistant Joined: 2020

Working at The Winsor for three, Yulia enjoys the variety in her role each and every day, working with our chef to create delicious home-cooked meals for our residents to enjoy.

Myrna

Myrna Cridland

Job Title: Chef Joined: 2014

Myrna has been a part of the team at The Winsor for over 10 years. She simply loves cooking and the fact that the residents enjoy the delicious, homemade meals she creates for them each and every day.

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