The Winsor Nursing Home

54 The Avenue, Minehead TA24 5AW
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9.5 61 Reviews
  • The Winsor Nursing Home, Minehead
With just 38 bedrooms and a team of devoted staff, The Winsor has a warm, family feel the moment you walk through the door.

The team follow Sanctuary Care’s Enriching Lives framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, significance and security.

They are passionate about encouraging residents to have an active role in how the home is run. The resident ambassadors love to get involved in everything from supporting with activity sessions, to providing feedback to staff.

The residents are also getting involved in the home’s gardening project, planting their own herbs and vegetables, which will be used in the kitchen.

The home is in a stunning location, a stone’s throw from the beach at Minehead. The residents enjoy trips down to the seafront and to places like Blenheim Gardens.

There is so much to do at The Winsor, from pottery classes to baking, with residents making everything from fudge and muffins to their own bread. There are singing and gentle exercise sessions, visits from school children and carpet bowls. Every week the residents love their visits from therapy dogs Grace and Maggie.

There are art and craft sessions, with residents creating everything from hats for St Patrick’s Day to making fat balls for the birds in the garden and items to sell at the summer fete.

The home has some lovely spaces to relax in with family and friends, who are welcome to visit at any time. There are cosy lounges and a garden room, plus a main lounge, with stunning period features.

The home also has a private Facebook group, where family and friends can keep up to date with photos and videos of what the residents have been enjoying.

The residents enjoy delicious home-cooked food in the dining room. There is also a sweet shop and a hair salon, with a mobile hairdresser visiting for regular appointments.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1491

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1491, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact The Winsor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Anoop John (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

The Winsor Nursing Home Reviews (61)

9.5

The Winsor Nursing Home has a Review Score of 9.5 (9.456) out of 10, based on 21 reviews in the last 2 years.
Over all time The Winsor Nursing Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Winsor Nursing Home
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Total of 61, showing 41-60
Review from E A (Niece of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Winsor Nursing Home is a home with staff who truly care for the residents and show sincere and genuine compassion towards them. The staff were always willing to talk to family members and offered comprehensive information, care and concern. In two and a half years we had no cause to be anything
other than very grateful to the staff.
Reply from Fae Doherty, Senior Marketing Officer at The Winsor Nursing Home

Thank you for your kind words - I will be sure to pass these onto the manager and the team. Best wishes.

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Review from P R (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in The Winsor since mid-July 2018. During that time I have been overall happy with the care she has received. If a small problem or query has arisen I have been happy with how it has been resolved. The management and staff have cared for her with kindness and dignity and when visiting
her I have noted that this applies to all the other residents around. She is always kept well dressed and clean, including her hair and nails.
Reply from Fae Doherty, Marketing Officer at The Winsor Nursing Home

Thank you for taking the time to review The Winsor. Your feedback is invaluable to us and the manager and the team will really appreciate your kind words - I will be sure to pass them on. Best wishes

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Review from Marie P (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely home. They really do take care and look after the needs of the person that needs looking after and when you come to visit they always make you feel welcome. It really is lovely that they have got my mum into the sitting room to mix with other people.
So pleased the person I love has come
into such a great home. Thank you.
Reply from Fae Doherty, Marketing Officer at The Winsor Nursing Home

Dear Marie, thank you so much for your lovely review. We know how difficult the transition into care can be for both our residents and their loved ones, so it is wonderful to hear that your mother is settling well and that you feel so welcome. I will pass your kind words onto the manager and the team. Best wishes, Fae.

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Review from Vicky A (Niece of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming, staff approachable. Notified if my Aunt is poorly or needs anything.
In the welcome brochure it stated residents go out for walks - lack of staff, this doesn't happen.
Reply from Fae Doherty, Marketing Officer at The Winsor Nursing Home

Dear Vicky, thank you for your kind words about the team at our Winsor Nursing Home. The management team has an open door policy so please do speak to them about any concerns you may have, I will also pass on your message and lovely feedback. Best wishes, Fae.

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Review from Emma S (Niece of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am visiting family from overseas and have been visiting my aunt. I am very impressed with the facility. The food served looks fresh and appealing, cheese and fruit was served up this afternoon, very fresh. My aunt always looks well cared for, her room is lovely. Her belongings are clean and neatly
put away. The staff are friendly and very helpful.
Reply from Kate Yates, PR Officer at The Winsor Nursing Home

Thank you for writing such a lovely review Emma - we will certainly pass this on to the manager and her team. Kindest regards, Kate.

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Review from Jocelyn B (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at The Winsor Nursing Home for just over a month now.
She has advanced dementia.
When she first arrived, she was so confused and agitated.
She has settled in really well. The staff are very caring and the food is excellent.
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Review from R C (Husband of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are caring, very hard working, and a big thank you to all.
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Review from J M (Wife of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband of 59 years was only relocated to The Winsor Nursing Home a week ago - he had a very severe brain injury and the positive improvement and attention he has received in just a week is remarkable.


The staff are very patient and look for many ways to stimulate him and it definitely shows.

I and the family are very pleased and can only expect even better results going forward. Thank you.
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Review from Christine D (Wife of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff at The Winsor are very caring towards the residents and their families. I feel that my husband and I were always listened to throughout his time there. As a full nursing home, the atmosphere is small, intimate and welcoming.
The home is always very clean and it was comforting to know
that the family and I could visit my husband whenever we wanted.
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Review from E C (Wife of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in The Winsor for the last 5 days of his terminal cancer. During that short time, I cannot praise enough the care, dedication and kindness shown to my husband but also to me.
Nothing was too much trouble for them, they made sure he was comfortable and as pain-free as possible.
He
always looked so fresh and clean.
I cannot express my gratitude to all the staff enough, they were wonderful.
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Review from J L (Son of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is a home from home. The first thing you notice is it smells fresh and clean. Staff welcome you, are happy to chat and make you feel at ease. The residents' lounge is friendly and active.
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Review from C S (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the kind and compassionate way that my mother is being looked after in The Windsor Nursing Home since her entry there in 2015.
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Review from Deanna S (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A heartfelt thanks to all the staff at The Winsor. All the staff show so much care and compassion and this starts with the management and goes all the way down through the carers, reception, cleaners. The home is so clean. I'm so happy my dad has spent the last few months of his life here.
Everybody
has time for the family and any questions or concerns we have. Thank you for making dad so comfortable in his last few days of his life.
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Review from Susan S (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time that mum has been in the home (3.5years), I have felt comfortable enough to drop in at all times of the day, from very early to late evening and move freely around the home. (without invading privacy of the residents)
The staff were always being respectful, patient and caring. The building
is clean and attractive throughout, the meals are good and I love to hear the staff laughing and joking with one another and I'm sure the residents do too.
Office, nursing staff and management are very approachable and helpful.
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Review from P S (Daughter of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the way my dad has settled into this care home. The staff and management are very good and caring. The food is good too. Overall, very happy for my dad to be here.
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Review from Lee L (Daughter of Resident) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful. Though one occasion no one was in the lounge with the residents. My mother's room is often a bit smelly and my mother is showered regularly. Activities often very lax not enough. No chair based exercise or such like either.
Reply from Pat Blackett, Home Manager at The Winsor Nursing Home

Thank you for your comments, I am pleased to hear you find my team helpful. Our daily activities, run by our activities leader, are shaped by our residents and their likes, dislikes and suggestions and we encourage as many people to take part. Please do speak to us if you have suggestions for new activities or put them forward at one of our relatives meetings. Regarding your mother’s room, my team check and clean rooms regularly but please do come and speak to me next time you visit and we can chat about this further.

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Review from R F (Son of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Put simply - I have peace of mind that Mum has the care and support that she deserves. with an 'open door' policy I know that I can always be able to discuss Mum's care needs at any time.
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Review from Tony S (Husband of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressive in every aspect.
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Review from A D (Husband of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff are always very helpful and understanding if you need to discuss any matter with them and always welcome while visiting.
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Review from John M (Son of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care all round.
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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for The Winsor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.456 for The Winsor Nursing Home is calculated as follows: ( (127 Excellents x 5) + (110 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 248 Ratings = 4.456
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Winsor Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Anoop

Anoop John

Job Title: Home Manager Joined: 2012

Anoop has worked with us at The Winsor for over 12 years progressing from registered nurse to the home manager he is today.


He says the best part of working here is the residents and he loves spending time with them.

Kat

Kat Atkins

Job Title: Nursing Support Assistant Joined: 2013

Kat has been working at The Winsor for over 10 years now and has a wealth of experience. She loves listening to all of our residents' wonderful stories.

Lisa

Lisa Plenty

Job Title: Receptionist Joined: 2018

Lisa has worked for us at The Winsor for five years. She loves her daily interactions with our residents and their loved ones. No two days are ever the same.

Yulia

Yulia Birycka

Job Title: Catering Assistant Joined: 2020

Working at The Winsor for three, Yulia enjoys the variety in her role each and every day, working with our chef to create delicious home-cooked meals for our residents to enjoy.

Myrna

Myrna Cridland

Job Title: Chef Joined: 2014

Myrna has been a part of the team at The Winsor for over 10 years. She simply loves cooking and the fact that the residents enjoy the delicious, homemade meals she creates for them each and every day.

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