Avebury House

11 Canal Way, Devizes SN10 2UB
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9.7 55 Reviews
  • Avebury House, Devizes
Avebury House in Devizes, Wiltshire is registered to care for up to 41 residents.

Operated by Coate Water Care Co Ltd, the care home cares for people with dementia, physical disabilities, mental health issues and those aged 65+.

Staff create a welcoming environment with experienced carers and support staff who create lovely facilities where residents and visitors really feel at home.

Coate Water Care has nine luxury care homes, located across the South West and Midlands.
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Care Provided by Avebury House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1325
  • Self-Funded Nursing Care: from £1435
  • Self-Funded Nursing Dementia Care: from £1435
  • RESPITE Self-Funded Residential Care: from £1545
  • RESPITE Self-Funded Residential Dementia Care: from £1545
  • RESPITE Self-Funded Nursing Care: from £1545
  • RESPITE Self-Funded Nursing Dementia Care: from £1545

All fees determined according to assessment of need

The price(s) shown are provided by the care home. Contact Avebury House for full pricing details and T&Cs.

Contact Avebury House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Avebury House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • James Okeeffe (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (41)

Visiting

  • Visitors welcome at any time

Parking

  • Ample parking available on site

Avebury House Reviews (55)

9.7

Avebury House has a Review Score of 9.7 (9.736) out of 10, based on 19 reviews in the last 2 years.
Over all time Avebury House has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Avebury House
  • 16
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Total of 55, showing 21-40
Review from B G (Friend of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my friend receives is very good. Staff are friendly and caring, they know me by name and they encourage my friend to now sit out in the lounge and take part in activities where she is able.
Unfortunately, the lounges are soulless and need an infusion of colour, the corridors are grey, maybe
a blie on this is a good colour for dementia clients and maybe paint the door a bright colour. There is a huge clock which even I struggle to tell the time.
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Review from Julie O (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and professional. We are so glad we chose you to look after our dad.
Reply from Natasha Dreyer, Marketing Manager at Avebury HouseThank you very much for your review, we appreciate the time that you have taken and we are very pleased that your dad has settled in well.
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Review from S P (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was here 6 months, she was left in bed facing a wall, until I turned her bed around myself, after asking numerous times for it to be done.
There were many occasions I would visit and find her wet.
There was no bathing or hair wash unless I asked.
Always short of staff, no activities.
Her
belongings would consistently go missing even though they had been labelled.
Her meals and drinks would be served in a manner that she would not be able to be consume them as they would be out of her reach or not in a cup she would be able to handle.
After having been admitted to hospital, for what should have been a short period, she then had to wait in hospital for 3 months to find a different care home as Avebury House would not allow her to return.
I would have residents approaching me visibly upset and distressed asking for help to their rooms on most visits.
Not a good experience for my mum and for myself.
Reply from Kayleigh on behalf of the Regional Manager, Marketing Manager at Avebury HouseThank you for taking the time to leave your feedback. We would like to reassure you that we have taken your concerns seriously. We have conducted a thorough internal investigation into the matters raised and can confirm that our findings have been collated into an investigation report which will be kept as part of our internal complaints and feedback procedure.
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Review from Debra T (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent a year at Avebury House, and after a period of adjustment, she settled in and got to like the company of the residents and became fond of staff members. Avebury House has a lovely, warm, friendly feel and time is taken to make sure residents are included in social activities. Mum died on 28th
December. Both she and our family were treated with dignity and loving kindness in those last few days - nothing was too much for the staff. We owe them great thanks.
Reply from Kayleigh, Marketing Manager at Avebury HouseThank you kindly for your review, I have passed your comments over to the Manager and their team. I am pleased the team were able to support you during this difficult time and that you felt your mum was safe and well cared for. We are so sorry for your loss.
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Review from G N (Sister of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My impressions are of a well-managed, modern environment staffed by caring people. I found the staff to be particularly helpful as well as patient and respectful toward residents. I have no hesitation in recommending this care home, based on my recent 3-day visit.
Reply from Kayleigh Huband, Marketing Manager at Avebury HouseThank you kindly for your review, I have passed your comments over to the Manager and their team. The team at Avebury House strive to ensure all family and friends feel welcome and we are glad to hear your recent visit was positive.
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Review from V L (Wife of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Avebury House Care Home on February 9th 2022. He had vascular dementia and I was unable to continue care at home. He received the utmost care and consideration as did I. He had several other problems and died in his sleep peacefully and pain-free on October 7th. I would not
hesitate to recommend the home. It was clean, food was good and staff were very caring.
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Review from Valerie B (Wife of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care at Avebury House.
Reply from Sue Houldey, Operations Director at Avebury HouseThank you for taking the time to place a review for Avebury.
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Review from R M (Brother-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law seems very happy and contented to be in the home, a fact which is of great relief to us given her attachment to her actual home. The main reason is we believe that she is treated with respect and is cared for by staff who are there providing all of the things she feels she needs. I
cannot comment on value for money as I am unaware of the financial elements of this.
Reply from Sue Houldey, Operations Director at Avebury HouseThank you for taking the time to provide a review of the home. We are very pleased that your sister-in-law appears to have settled well, we do not underestimate how difficult the transition from own home into our care can be and work very hard to minimise any distress or unease caused by the transition.
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Review from P M (Sister of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is contented and our visits to see her are always happy. She loves her room, which I think is rather small and has a very poor outlook. She is also very happy with the staff and the care they provide. I find them very kind and helpful, creating a good atmosphere for everyone.
Reply from Sue Houldey, Operations Director at Avebury HouseThank you for taking the time to provide a review of the home. We would be more than happy to discuss a change of room should your sister wish. I will pass on the comments about staff to the home manager. We are always grateful to our kind and compassionate staff for bringing a sense of enjoyment and happiness to the home.
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Review from C T (Relative of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with his care also with communication with the care home is excellent.
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Review from S H (Goddaughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was anxious about visiting my godmother. I hadn’t seen her for a while and I was nervous about going to a care home. I was very pleasantly surprised. The staff were kind and friendly. The atmosphere was relaxed and homely. I am looking forward to my next visit.
Reply from Amanda Timms, Manager at Avebury HouseThank you very much for taking the time to complete a review, we aim to provide the most outstanding care to enable our residents to call The Avebury their home.
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Review from Laura D (Friend of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing and cared so well for my good friend at Avebury house. I am thoroughly pleased with the care provided and how my friend's needs were being met. Couldn't fault anything! The home was very clean when I visited and the food looked and smelled delicious! Thank you to all of the people
involved that work so hard!
Reply from Amanda Timms, Manager at Avebury HouseThank you for taking the time to review Avebury House, we work hard to maintain outstanding standards of care.
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Review from Iain D (Son of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the outset the care given to my mother, who arrived following lengthy stays in various hospitals, was outstanding. I was most impressed by the readiness of staff to give their time freely to talk to her, encouraging her to engage with others again. As we live overseas and my mother could
not use a phone, the Manager even arranged regular FaceTime video calls on her own phone and the joy it gave my mother was plain to see. When we were able to visit, I was struck by the happy ambience and by the cleanliness and modern state of the rooms and decor. Meals appeared appetising. Little things made a difference, like the siting of a bird feeder outside her window when she was confined to bed. Regular visits by the local GP were, in this age of covid, a very pleasant surprise and when urgent care became necessary this was prompt and effective. The grounds are lovely and the location is quiet, on the edge of town making access easy. She could not have been in a better place.
Reply from Amanda Timms, Manager at Avebury HouseThank you so much for your kind words and for taking the time to review us, looking after your mother was a pleasure.
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Review from Joseph G (Husband of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife arrived there were some settling in problems which were easily resolved by the kind and considerate staff. They have been wonderful with her and helpful and considerate to me.
Reply from Amanda Timms, Manager at Avebury HouseThank you for taking the time to review our service.
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Review from Julie W (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother settled into Avebury House two months ago and I cannot fault the care and attention she has been given both physically and emotionally. I have peace of mind knowing that she is in safe hands.
Reply from Amanda Timms, Manager at Avebury HouseThank you for taking the time to review our service, we aim to provide the outstanding care for all our residents.
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Review from Karen B (Daughter of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving into residential care is a large transition both for a service user and their family. Without exception, every single person has been kind, helpful, and professional in supporting us with mum's removal. It's the things that money cannot buy, like attitude, genuine care, and compassion that mean
we are so happy that mum is with you, safe and sound.
Reply from Amanda Timms, Manager at Avebury HouseKaren, thank you for your very kind words, communication and support is paramount when your loved ones move into care.
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Review from J B (Resident) assisted by family/friend published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are particularly friendly. The food is very good.
Reply from Sue Houldey, Operations Director at Avebury HouseThank you for taking the time to review our home. The staff will be delighted to see you have rated them so highly and your five-star rating for dignity. We take very seriously any review of our homes and these are used to improve and develop our services.
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Review from D B (Resident) assisted by family/friend published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely friendly and helpful. Always capable and willing to do anything for patients. Food good. More than satisfactory stay - excellent.
Reply from Amanda Timms, Manager at Avebury HouseThank you for taking the time to review your stay at Avebury house, we aim to always put the client at the heart of everything we do.
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Review from Sue W (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care that my mum has received and the staff are lovely.
Reply from Amanda Timms, Manager at Avebury HouseThank you for taking the time to complete a review, we always aim to deliver outstanding
care.
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Review from A B (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good, friendly, welcoming and very cheerful staff.
Reply from Amanda Timms, Manager at Avebury HouseThank you for taking the time to complete a review, we take pride in achieving and delivering a good service to all our clients and families.
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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Avebury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Avebury House is calculated as follows: ( (174 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 222 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Avebury House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

No image found

James Okeeffe

Job Title: Home Manager Joined: 2026

Care Home Manager

No image found

Jasmine Power

Job Title: Deputy Home Manager Joined: 2021

Deputy Home Manager

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Shirley Williams

Job Title: Home Administrator Joined: 2023

Home Administrator

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avebury House to verify any information. View our terms and conditions. Avebury House has an Enhanced Service - more info.