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Avebury House

11 Canal Way, Devizes, Wiltshire SN10 2UB
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Avebury House, Devizes
Avebury House, Devizes
Avebury House, Devizes

Avebury House in Devizes, Wiltshire is registered to care for up to 41 residents.

Operated by Coate Water Care Co Ltd, the care home cares for people with dementia, physical disabilities, mental health issues and those aged 65+.

Staff create a welcoming environment with experienced carers and support staff who create lovely facilities where residents and visitors really feel at home.

Coate Water Care has nine luxury care homes, located across the South West and Midlands.

Care Provided by Avebury House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,195

All fees determined according to assessment of need

Contact Avebury House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • James Okeeffe(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (41)

Visiting

  • Visitors welcome at any time

Parking

  • Ample parking available on site

Avebury House Reviews (58)

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9.8

Avebury House has a Review Score of 9.8 (9.777) out of 10, based on 23 reviews in the last 2 years. Over all time Avebury House has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from L R (Daughter of Resident) published on 17 March 2025 Submitted via Website
Overall Experience

After making a difficult decision to place my mum into care, I couldn't be happier with our home of choice. The staff at Avebury house are compassionate and caring and always answer any queries i have. The manager is prompt at responding to me and always available to talk to. I have had a lovely experience considering the decision was so very difficult and most of all mum is extremely happy and thriving. Would recommend Avebury house to anybody.

Reply from Geraldine Smith, Director at Avebury House

Thank you for your heartfelt review, it is always motivating and encouraging for our staff to receive such positive feedback. Thank you

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Review from A M (Wife of Resident) published on 30 August 2024 Submitted via Postal Card
Overall Experience

There is a peaceful calm atmosphere about Avebury House with its lovely view over the garden, trees and canals. I can't thank the staff enough for their kindness and very professional care of my husband who suffered from dementia. It hasn't taken him long to really settle down there. He has plenty of food to eat and his room is kept spotlessly clean. It's a nice place to visit as I am always made to feel very welcome and part of the 'family'.Would highly recommend it to anyone seeing a good care home.

Reply from Hollie Glover, Home Manager at Avebury House

Thank you for such positive feedback, we are really pleased that you have experienced kindness and a welcoming environment. Your husband is cared for very fondly by the staff, it is a privilege to welcome you both as part of the Avebury Family.

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Review from J A (Son of Resident) published on 7 August 2024 Submitted via Website
Overall Experience

My experience of Avebury House is an extremely positive one. The staff are without exception courteous, obliging and at all times willing to accommodate wherever possible individual requirements. There is a very pleasant garden with tables where residents can sit outside to chat with their visitors and enjoy meals alfresco if they so wish. It is hard to fault the total commitment shown by staff who go beyond the call of duty to ensure that residents are well looked after and happy in this environment. The high standard of in-house catering is also worthy of mention with a good selection of meals always available that are prepared using good quality ingredients. It is most reassuring to know that one's loved ones are being well cared for and are in capable professional hands.

Reply from Geraldine Smith, Director at Avebury House

Thank you for taking the time to review Avebury House Care Centre. Hollie and her team will be delighted to receive this very positive feedback and I am sure it will encourage them to continue to grow the outstanding reputation of this Devises home.

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Review from D B (Daughter-in-law of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience
Dad has been well looked after and cared for. Carers are quick to respond to call bells. He is treated with respect by all members of staff - management, laundry staff and housekeeping included.

The staff always have time to talk to him and include him in activities.

Reply from Hollie Glover, Home Manager at Avebury House

Thank you very much for your valued feedback, we take pride in what we do and we are so happy to hear that it has a positive impact on the people that live here and their loved ones. I will really enjoy sharing your feedback with the team!

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Review from B G (Friend of Resident) published on 11 January 2024 Submitted via Postal Card
Overall Experience
The care my friend receives is very good. Staff are friendly and caring, they know me by name and they encourage my friend to now sit out in the lounge and take part in activities where she is able.

Unfortunately, the lounges are soulless and need an infusion of colour, the corridors are grey, maybe a blie on this is a good colour for dementia clients and maybe paint the door a bright colour. There is a huge clock which even I struggle to tell the time.

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Review from Julie O (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

The staff are friendly and professional. We are so glad we chose you to look after our dad.

Reply from Natasha Dreyer, Marketing Manager at Avebury House

Thank you very much for your review, we appreciate the time that you have taken and we are very pleased that your dad has settled in well.

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Review from S P (Daughter of Resident) published on 13 March 2023 Submitted via Website
Overall Experience
My mum was here 6 months, she was left in bed facing a wall, until I turned her bed around myself, after asking numerous times for it to be done.
There were many occasions I would visit and find her wet.
There was no bathing or hair wash unless I asked.
Always short of staff, no activities.
Her belongings would consistently go missing even though they had been labelled.
Her meals and drinks would be served in a manner that she would not be able to be consume them as they would be out of her reach or not in a cup she would be able to handle.
After having been admitted to hospital, for what should have been a short period, she then had to wait in hospital for 3 months to find a different care home as Avebury House would not allow her to return.
I would have residents approaching me visibly upset and distressed asking for help to their rooms on most visits.

Not a good experience for my mum and for myself.

Reply from Kayleigh on behalf of the Regional Manager, Marketing Manager at Avebury House

Thank you for taking the time to leave your feedback. We would like to reassure you that we have taken your concerns seriously. We have conducted a thorough internal investigation into the matters raised and can confirm that our findings have been collated into an investigation report which will be kept as part of our internal complaints and feedback procedure.

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Review from Debra T (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

Mum spent a year at Avebury House, and after a period of adjustment, she settled in and got to like the company of the residents and became fond of staff members. Avebury House has a lovely, warm, friendly feel and time is taken to make sure residents are included in social activities. Mum died on 28th December. Both she and our family were treated with dignity and loving kindness in those last few days - nothing was too much for the staff. We owe them great thanks.

Reply from Kayleigh, Marketing Manager at Avebury House

Thank you kindly for your review, I have passed your comments over to the Manager and their team. I am pleased the team were able to support you during this difficult time and that you felt your mum was safe and well cared for. We are so sorry for your loss.

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Review from G N (Sister of Resident) published on 25 January 2023 Submitted via Website
Overall Experience

My impressions are of a well-managed, modern environment staffed by caring people. I found the staff to be particularly helpful as well as patient and respectful toward residents. I have no hesitation in recommending this care home, based on my recent 3-day visit.

Reply from Kayleigh Huband, Marketing Manager at Avebury House

Thank you kindly for your review, I have passed your comments over to the Manager and their team. The team at Avebury House strive to ensure all family and friends feel welcome and we are glad to hear your recent visit was positive.

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Review from V L (Wife of Resident) published on 12 December 2022 Submitted via Postal Card
Overall Experience

My husband was admitted to Avebury House Care Home on February 9th 2022. He had vascular dementia and I was unable to continue care at home. He received the utmost care and consideration as did I. He had several other problems and died in his sleep peacefully and pain-free on October 7th. I would not hesitate to recommend the home. It was clean, food was good and staff were very caring.

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Review from Valerie B (Wife of Resident) published on 6 July 2022 Submitted via Postal Card
Overall Experience

Very pleased with the care at Avebury House.

Reply from Sue Houldey, Operations Director at Avebury House

Thank you for taking the time to place a review for Avebury.

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Review from R M (Brother-in-law of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

My sister-in-law seems very happy and contented to be in the home, a fact which is of great relief to us given her attachment to her actual home. The main reason is we believe that she is treated with respect and is cared for by staff who are there providing all of the things she feels she needs. I cannot comment on value for money as I am unaware of the financial elements of this.

Reply from Sue Houldey, Operations Director at Avebury House

Thank you for taking the time to provide a review of the home. We are very pleased that your sister-in-law appears to have settled well, we do not underestimate how difficult the transition from own home into our care can be and work very hard to minimise any distress or unease caused by the transition.

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Review from P M (Sister of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

My sister is contented and our visits to see her are always happy. She loves her room, which I think is rather small and has a very poor outlook. She is also very happy with the staff and the care they provide. I find them very kind and helpful, creating a good atmosphere for everyone.

Reply from Sue Houldey, Operations Director at Avebury House

Thank you for taking the time to provide a review of the home. We would be more than happy to discuss a change of room should your sister wish. I will pass on the comments about staff to the home manager. We are always grateful to our kind and compassionate staff for bringing a sense of enjoyment and happiness to the home.

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Review from C T (Relative of Resident) published on 3 June 2022 Submitted via Postal Card
Overall Experience

Very pleased with his care also with communication with the care home is excellent.

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Review from S H (Goddaughter of Resident) published on 22 November 2021 Submitted via Website
Overall Experience

I was anxious about visiting my godmother. I hadn’t seen her for a while and I was nervous about going to a care home. I was very pleasantly surprised. The staff were kind and friendly. The atmosphere was relaxed and homely. I am looking forward to my next visit.

Reply from Amanda Timms, Manager at Avebury House

Thank you very much for taking the time to complete a review, we aim to provide the most outstanding care to enable our residents to call The Avebury their home.

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Review from Laura D (Friend of Resident) published on 17 November 2021 Submitted via Website
Overall Experience

The staff are amazing and cared so well for my good friend at Avebury house. I am thoroughly pleased with the care provided and how my friend's needs were being met. Couldn't fault anything! The home was very clean when I visited and the food looked and smelled delicious! Thank you to all of the people involved that work so hard!

Reply from Amanda Timms, Manager at Avebury House

Thank you for taking the time to review Avebury House, we work hard to maintain outstanding standards of care.

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Review from Iain D (Son of Resident) published on 28 October 2021 Submitted via Website
Overall Experience

Right from the outset the care given to my mother, who arrived following lengthy stays in various hospitals, was outstanding. I was most impressed by the readiness of staff to give their time freely to talk to her, encouraging her to engage with others again. As we live overseas and my mother could not use a phone, the Manager even arranged regular FaceTime video calls on her own phone and the joy it gave my mother was plain to see. When we were able to visit, I was struck by the happy ambience and by the cleanliness and modern state of the rooms and decor. Meals appeared appetising. Little things made a difference, like the siting of a bird feeder outside her window when she was confined to bed. Regular visits by the local GP were, in this age of covid, a very pleasant surprise and when urgent care became necessary this was prompt and effective. The grounds are lovely and the location is quiet, on the edge of town making access easy. She could not have been in a better place.

Reply from Amanda Timms, Manager at Avebury House

Thank you so much for your kind words and for taking the time to review us, looking after your mother was a pleasure.

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Review from Joseph G (Husband of Resident) published on 21 October 2021 Submitted via Postal Card
Overall Experience

When my wife arrived there were some settling in problems which were easily resolved by the kind and considerate staff. They have been wonderful with her and helpful and considerate to me.

Reply from Amanda Timms, Manager at Avebury House

Thank you for taking the time to review our service.

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Review from Julie W (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card
Overall Experience

My mother settled into Avebury House two months ago and I cannot fault the care and attention she has been given both physically and emotionally. I have peace of mind knowing that she is in safe hands.

Reply from Amanda Timms, Manager at Avebury House

Thank you for taking the time to review our service, we aim to provide the outstanding care for all our residents.

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Review from Karen B (Daughter of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience

Moving into residential care is a large transition both for a service user and their family. Without exception, every single person has been kind, helpful, and professional in supporting us with mum's removal. It's the things that money cannot buy, like attitude, genuine care, and compassion that mean we are so happy that mum is with you, safe and sound.

Reply from Amanda Timms, Manager at Avebury House

Karen, thank you for your very kind words, communication and support is paramount when your loved ones move into care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Avebury House.

Accreditations

There are no accreditations posted yet for Avebury House.

Meet the Team (3)

James Okeeffe
James OkeeffeJob Title:Home ManagerJoined: 2026

Care Home Manager

Jasmine Power
Jasmine PowerJob Title:Deputy Home ManagerJoined: 2021

Deputy Home Manager

Shirley Williams
Shirley WilliamsJob Title:Home AdministratorJoined: 2023

Home Administrator

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