The Cedars is a warm and inviting residence located in four and a half acres of stunning grounds, in the tranquil village of Landford on the edge of the New Forest.
The home offers residential, nursing, respite, palliative, and dementia care. Bedrooms are set across three units - one unit is in the Grade II listed Old Cedars house and a further two in a modern extension.
Each unit features two living rooms and a dining room, while all furnishings and decor throughout the home are of an exceptionally high standard and residents can choose between the traditional features of Old Cedars and the more modern style of the new wing (depending on availability).
The nursing home has a large accessible garden with raised beds, ornate gardens and woodlands, and areas ideal for young children to play when they visit.
A team of trained chefs prepare a varied daily menu of nutritious, tasty food for residents to enjoy, and they can choose to eat in the restaurant-style dining room or in their own rooms as they prefer, while special diets can also be catered for.
Recreation and activities coordinators plan a wide range of activities for each day of the week: from picnics in the New Forest and pub lunches to dancing and live entertainment. If it’s sunny, staff try and get outside, so everyone can appreciate the best of the day. Residents vote on what they would like to do in monthly activity meetings and make comments in their satisfaction surveys, so that staff can be sure everyone’s looking forward to something, every day.
Technology has opened up the world for residents. From meeting a great-grandchild for the first time on Skype, to a live virtual tour of an art exhibition in Copenhagen. Staff are on hand to make sure everyone gets exactly what they want from technology.
Group: brighterkind
Person in charge: Jo McMahon (Home Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 58
Shared Rooms: 2
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Cedars Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for The Cedars Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for The Cedars Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.292 for The Cedars Nursing Home is calculated as follows: ( (126 Excellents x 5) + (130 Goods x 4) + (29 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 291 Ratings = 4.292
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.726 Points relating to the number of positive Reviews for The Cedars Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.4 Target = 0.726
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Cedars Nursing Home has a Review Score of 9 (9.018) from 25 Reviews
Review submitted from a Postal Card by David H (Husband of Resident) on Monday 23 April 2018. Relates to March 2018.
Our decision to place my wife into The Cedars was the best one we've made. The entire experience for her and family members was amazing. All the staff went the extra mile in their care duties. They could change their role from nurse/carer etc straight into a mothering figure when it was needed. They all worked as a 'well-oiled machine' and treated my wife with dignity and respect and we became friends. It was a delight to come to visit The Cedars. The decor was so relaxing to everyone. It was comparable to a high-class hotel.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Kenneth C (No Connection Provided) on Tuesday 27 February 2018. Relates to February 2018.
Could be a very good home but staff turnover of the more worthwhile employees is so very high. It lets the home down and standards drop every time this happens, especially as the staff leaving tend to be key personnel.
It makes one think that there must be an underlying problem, either wages or upper management for this to keep happening.
For this to happen is a great shame as the home has high potential.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Review submitted from a Postal Card by Susan D (Sister of Resident) on Friday 25 August 2017. Relates to August 2017.
The home is friendly and the staff are extremely caring. I am very happy with sister's treatment and the way the staff have gone out of their way to help my sister settle in. She is happy and really come out of herself and loves to join in with whatever is going on.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Justine Cowell, Business Development Manager at The Cedars Nursing Home responded to this review on 25 Aug 2017:
Thank you so much for your review of the home. We are delighted that she has settled well with us here at The Cedars.
Review submitted from a Postal Card by J L D (Brother-in-law of Resident) on Friday 25 August 2017. Relates to August 2017.
I'm very happy with every aspect of the home and my sister-in-law has settled very well.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Justine Cowell, Business Development manager at The Cedars Nursing Home responded to this review on 25 Aug 2017:
Thank you for your kind words. We are very happy that she has settled well and is now enjoying life here at The Cedars.
Review submitted from a Postal Card by Heather B (Wife of Resident) on Wednesday 23 August 2017. Relates to August 2017.
Overall this is a very good care home. A few things need to be attended to, to make it excellent. The new manager seems to be aware of all the points discussed at the meeting today and things are in place already to address these issues.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Justine Cowell, Business Development manager at The Cedars Nursing Home responded to this review on 24 Aug 2017:
Thank you for your kind words. The home manager is passionately moving forward with her plans to deliver the excellent home you describe.
Review submitted from a Postal Card by Cheryl C (Daughter of Resident) on Wednesday 23 August 2017. Relates to August 2017.
My mother has been in The Cedars for 3 months and in that time I have found the carers to be very helpful and friendly towards us. The care has been very good and nothing is too much trouble.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by S S (Daughter of Resident) on Wednesday 23 August 2017. Relates to August 2017.
I cannot praise enough the excellent care and nursing my two elderly parents receive at The Cedars. I call in at all different times unannounced to always find a warm welcome and contented parents. The staff, from maintenance, chefs, activities, reception, assistant carers, cleaners, laundry, nurses and now management (new manager), are all just the best there could be in one place - all having their own individual qualities. Anything that we ask of any of the staff is put in place promptly - if I had to be cared for, I would choose this home!
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by J G (Friend of Resident) on Monday 24 July 2017. Relates to July 2017.
I have only visited the home three times, the last being yesterday on the occasion of my friend's 96th birthday. I found her looking very smart and well cared for and the staff had set aside a beautiful sitting room to accommodate the 18 visitors she had. They provided a lovely afternoon tea complete with birthday cake, and we had a very pleasant afternoon. I have always found the staff welcoming and caring and so far have been very impressed with The Cedars.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Review submitted from a Postal Card by S B (Friend of Resident) on Wednesday 19 July 2017. Relates to July 2017.
The Cedars offers care which shows real involvement with the individual. A birthday party organised for a resident and she could invite friends from her home village to share her day demonstrated this well. All the guests felt really welcomed and at home and the staff could not have been more friendly and helpful. The standard of the tea provided was excellent. It is in the small things the care is demonstrated. Making sure a resident, who was a regular church goer, is always in her room at the right time to watch "Songs of Praise" on a Sunday.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Elizabeth P (Daughter of Resident) on Friday 14 April 2017. Relates to March 2017.
I would like to thank all the staff at The Cedars Nursing Home for making my parents 60th wedding anniversary very special for them on the day. Taking them out for lunch and spoiling them. Also for decorating the lounge and providing us with plenty of tea for the cream tea, we gave them as a family a couple of days later. A big thank you to you all from a very grateful family
How likely would you be to recommend The Cedars Nursing Home? Likely
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Review submitted from a Postal Card by P H (Daughter of Resident) on Thursday 13 April 2017. Relates to January 2017.
My mother has been at The Cedars Nursing Home for four years and died on the 30-1-17, during her time at The Cedars she received the utmost care and had a great relationship with the staff.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Nicola H (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
Mum has only been at the home for two weeks but she seems to be settling well. The staff are very friendly and attentive also very tolerant when mum is being difficult.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Review submitted from a Postal Card by Christine H (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Cedars is a home from home. My mother is treated as the individual she is. The staff adapt to her personality and quickly learn how to get the best from her. The care is diligent and caring. I am confident my mother is well looked after.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Adrian F (Son of Resident) on Monday 13 March 2017. Relates to February 2017.
Although I have marked most of the categories good, I believe them to be very good.
My mother has only been in the care home for a month but here there has been a marked improvement in her general condition.
The staff have been friendly and cooperative and professional and made what was a difficult time for my mother (and her family) a less stressful process.
I would not hesitate to recommend this care provider.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by John B (Son of Resident) on Friday 27 January 2017. Relates to January 2017.
The staff are excellent. Always happy to help and hard working. They keep everyone in good spirits.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Alan E (Relative of Resident) on Thursday 26 January 2017. Relates to December 2016.
Good atmosphere for residents and visitors due in part to good staffing. Activities are varied and interesting. As far as we can tell, medical needs are dealt with efficiently. Overall very satisfactory facility with good visiting hours.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Review submitted from a Postal Card by L L (Daughter of Resident) on Tuesday 24 January 2017. Relates to December 2016.
The staff have worked hard to give the residents a lovely Christmas, including a meal out, invitations to the family to join them for lunch on Christmas Day with many activities.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by MM (Son of Resident) on Wednesday 18 January 2017. Relates to January 2017.
My Mum has been well looked after and I think she enjoys being here. She likes the activities, but as she gets older we have noticed how more vacant she has become and cannot join in so much.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by H H (Daughter-in-law of Resident) on Wednesday 18 January 2017. Relates to January 2017.
Very friendly, caring staff. Happy atmosphere.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by Julie H (Husband of Resident) on Tuesday 10 January 2017. Relates to December 2016.
My husband arrived at The Cedars in July after a spell in hospital. We are very pleased with our choice of care home. He is very happy and well looked after by all staff. We would recommend The Cedars to everyone, (we meaning our family).
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by T B (Daughter of Resident) on Friday 6 January 2017. Relates to December 2016.
Dad was made very welcome as were us as a family. Sometimes I feel the residents are left unattended for long periods. However, I feel the staff are doing their best. The staff are very friendly and caring. Dad seems to have settled in well and responds well to the staff. He loves attention and interaction with them.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Review submitted from a Postal Card by C G (Wife of Resident) on Friday 6 January 2017. Relates to December 2016.
Staff are excellent, very kind and caring. Home is beautifully furnished.
How likely would you be to recommend The Cedars Nursing Home? Likely
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Review submitted from a Website Submission by Jon L (Son of Resident) on Sunday 18 September 2016. Relates to August 2016.
Mum sadly was not able to return to her residential care home due to a rapid deterioration in her health. We were offered the Cedars as a place where mum could be well looked after and where we as a family could spend quality time as she was for palliative care. The care that mum received and support we received as a family were amazing. The staff went out of their way to make us feel welcome at such a difficult time. Mum was only at the Cedars for a very short time but would have loved it if she had been more aware.
How likely would you be to recommend The Cedars Nursing Home? Extremely Likely
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Bethany Gibbons, Marketing Assistant at The Cedars Nursing Home responded to this review on 20 Sep 2016:
Many thanks for your comments. We welcome your comments which will help us to improve our care services.
We are sorry that in this instance you have marked the safety/security as "poor", we know you have not raised any issues with this previously so we would love to hear more from you about this. So if there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home to speak to me anytime, my door is always open. Many thanks, Maxine Spincer, Home Manager.
Review submitted from a Postal Card by R C (Cousin of Resident) on Tuesday 13 September 2016. Relates to September 2016.
Prior to Brighterkind, it was common for bells to ring almost continuously.
This changed, however on 3/9/16, once more bells are ringing and ringing. It seems that some bells are being ignored?
How likely would you be to recommend The Cedars Nursing Home? Don't know
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Bethany Gibbons, Marketing Assistant at The Cedars Nursing Home responded to this review on 27 Sep 2016:
Thank you for your comments. We welcome all feedback that will help improve our care services.
We have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new “Autumn/Winter menu” offering a choice of appetising and nutritionally balanced meals. The Cedars Nursing Home team seeks regular feedback from residents about the choice of meals served and this helps us to plan our menus, ensuring that all meals offered are appropriate for each resident. If there is anything specific your relative would like to be included perhaps this could be discussed the next time you visit our home, or perhaps you could join us for a meal of your choice to enjoy with your relative.
At The Cedars Nursing Home, there are always activities planned with something in mind for everyone, to keep everyone engaged in, just the way they’d like. Our Wishing Well scheme is really centred around understanding our residents, finding out about their life history and getting to know the things they would really like to do, so that our caring team can help to make their wishes a reality – there have been some amazing success stories across Brighterkind and the team are keen to get going with this in addition to the home’s daily activities programme. Your cousin’s birthday is approaching, in October and we have already planned a party for her and friends to enjoy, which we know she is eagerly anticipating.
If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home to speak to me anytime, my door is always open. Many thanks, Maxine Spincer, Home Manager.
Review submitted from a Postal Card by Sandra L (Resident) on Friday 1 July 2016. Relates to May 2016.
Good service, excellent staff, lovely gardens and pleasant surroundings, very friendly atmosphere.
How likely would you be to recommend The Cedars Nursing Home? Likely
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February 2018
September 2017
June 2017
April 2017
There are currently no Care Home Idol entrants who have performed at The Cedars Nursing Home