39 High Street, Market Lavington, Devizes SN10 4AG
A former vicarage set in the Wiltshire countryside, Market Lavington is a welcoming and warm care home that provides a variety of expert care, including convalescence, residential dementia care, palliative care and care for people with Parkinson’s disease.
Market Lavington has warm living areas that create a comfortable home from home setting. All bedrooms are decorated to a high standard and most come with ensuite facilities and beautiful views of the surrounding gardens.
The nutritional needs of residents are a high priority to Market Lavington, with the in-house chef creating fresh and healthy meals for every meal time. A 'Night Bite' menu is also available for out of hours snacks and drinks.
A wide range of activities is available to Residents at Marketing Lavington, including gentle gardening, reminiscence sessions, quizzes and flowers arranging as well as regular days out and entertainment.
Group: HC-One
Person in charge: Debs Tilney (General Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Bulgarian, Polish, Romanian
Single Rooms: 87
Shared Rooms: 0
Rooms with ensuite WC: 77
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Market Lavington Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Market Lavington Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Market Lavington Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.449 for Market Lavington Care Home is calculated as follows: ( (128 Excellents x 5) + (86 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 234 Ratings = 4.449
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.517 Points relating to the number of positive Reviews for Market Lavington Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 9 Reviews ÷ 17.4 Target = 0.517
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Market Lavington Care Home has a Review Score of 9 (8.966) from 20 Reviews
Review submitted from a Postal Card by Ruth T (Daughter of Resident) on Monday 14 May 2018. Relates to March 2018.
My mother was a resident for just over two years. My sisters and I were always impressed by the quality of the love and the kindness and consideration shown to my mother and to us when we visited. My mother was always treated with dignity and respect and she had a good rapport with the staff and vice versa.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Review submitted from a Postal Card by Timothy C (Wife of Resident) on Thursday 26 April 2018. Relates to March 2018.
My experience of care home has been somewhat varied but my stay at Market Lavington Care Home was good. Well looked after by good and pleasant staff and very well fed. My only complaint was rather noisy nights disturbing my sleep.
How likely would you be to recommend Market Lavington Care Home? Likely
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Clare Sheehan, Careline Advisor at Market Lavington Care Home responded to this review on 30 Apr 2018:
Thank you for your kind comments about the staff and the home overall during your stay. We always endeavour to provide ‘quiet and kind’ care at night, so your comments have prompted us to review our nighttime procedures, to see if we can make improvements on this experience for residents.
Review submitted from a Postal Card by Caroline B (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
Wonderful welcome. Wonderful, friendly care - nothing seems too much for them. Delicious food. As a daughter, it is so reassuring to know my mother is in such a 'good place'.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Review submitted from a Postal Card by Philippa G (Daughter of Resident) on Wednesday 21 March 2018. Relates to January 2018.
The care given to Mother over her two years and nine months was excellent. She was always clean, despite being fully incontinent.
Staff were exceptional, especially in her final few weeks.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine A (Daughter of Resident) on Tuesday 27 February 2018. Relates to December 2017.
Although my mother was a resident for only a few weeks her care couldn't have been better. She was looked after in every way.
When mum was fading, the support for my sister and I received was excellent. The staff were so caring and we cannot thank them enough.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Review submitted from a Postal Card by A H (Daughter of Resident) on Thursday 2 November 2017. Relates to October 2017.
I have been very pleased with how the staff have cared for my mum for the past two and a half years. The only areas of concern were the laundry which was appalling so I took over as her clothes were either lost or damaged. Overall my mum was very happy there.
How likely would you be to recommend Market Lavington Care Home? Likely
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Jayne Duck, Customer services administrator at Market Lavington Care Home responded to this review on 02 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Brian H (Son of Resident) on Wednesday 4 October 2017. Relates to September 2017.
My mother was very worried going into a new environment but the staff were great. They gradually got her to meet the other residents, join in with the social activities and arranged day trips outside the care home. My mother had lived alone for 12 years since Father died and became a recluse with no visitors other than doctors etc. The care home has revitalised Mother and she is fully engaged in everything. I now have my mother back again. She even cuts my visits back so she can join in the daily activities. Thank you, Market Lavington.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Market Lavington Care Home responded to this review on 05 Oct 2017:
Thank you for your review. It is so nice to hear how much your mother has come out of herself and is now enjoying the activities along with the other residents. I'm sure this must make you feel happy knowing that she is well cared for and is happy.
Review submitted from a Postal Card by E E (Wife of Resident) on Monday 11 September 2017. Relates to August 2017.
My husband had been a resident in the home for 2.5 years until he died at the beginning of August 2017.
I found that he was treated with care and consideration by all the staff who took the trouble and time with him. As a constant visitor, I got to know many of the staff really well and always felt welcomed and included in all aspects of his care. The nursing care towards his end was very good.
There are plenty of activities and events which many can enjoy and provide stimulation as well.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Market Lavington Care Home responded to this review on 11 Sep 2017:
So sorry to hear of your loss. Please accept out condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by R P (Son of Resident) on Friday 25 August 2017. Relates to April 2017.
My mother was in hospital and my father lives in the next village to the care home.
It became necessary for mum to go into an ICT bed. The home we wanted for ease was Market Lavington. Mum was moved from hospital to the care home.
We cannot thank them enough - the care mum received was exceptional. There was a lot of work done to get her home.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Market Lavington Care Home responded to this review on 25 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Christine S (Wife of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My husband was in the care home for 2 and a half years suffering from dementia. He was kindly and well cared for during the whole of his stay. The staff were exceptional, very kind and friendly, both to my husband and me. I visited almost daily. Very rarely had any reason to complain about anything.
How likely would you be to recommend Market Lavington Care Home? Likely
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Emily Wilson, Customer Service Administrator at Market Lavington Care Home responded to this review on 05 Apr 2017:
Thank you for your lovely review. I am so pleased that you were happy with Market Lavington and the care their staff provided for both you and your husband. The Bupa Customer Care Team.
Review submitted from a Website Submission by Susan S (Daughter of Resident) on Sunday 5 March 2017. Relates to January 2017.
My mother was a resident at the home from October 2013 until she passed away on 27 January 2017. During that time I cannot speak highly enough of the care that she received. All the carers, nurses and entertainment staff treated my mum with the utmost dignity, respect and affection. Mum was in possession of all her faculties until the end and the range of activities, outings and entertainment provided a great stimulus for her. She was particularly fond of the poetry afternoons. Living near to the home myself I was able to pop in and see Mum most days and her favourite expression was "don't worry about me - I'm very well looked after here". In the twilight years of her life, I have the comfort of knowing that Mum was content and happy in a caring, warm and comfortable environment. I would highly recommend this home.
How likely would you be to recommend Market Lavington Care Home? Neither Unlikely or Likely
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Jayne Duck, Customer services administrator at Market Lavington Care Home responded to this review on 07 Mar 2017:
So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Frances M (Wife of Resident) on Wednesday 28 December 2016. Relates to August 2016.
My husband went into Market Lavington temporarily on a I.C.T scheme. It was not my first choice because of the distance away from home so staff knew this would not be permanent but he was welcomed and cared for instantly. He was always treated with patience, dignity and humour when it helped in awkward moments. We as a family were kept informed of progress etc. and Doctors always attended when necessary. When my husband died the family were treated with care and compassion. It takes a whole team to run a home and the team there is working well.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Market Lavington Care Home responded to this review on 29 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Review submitted from a Postal Card by Ann H (Daughter of Resident) on Wednesday 21 December 2016. Relates to December 2016.
My mother event to this home in a state of her near death, we all thought!! We chose this home with some care and our initial reason for choosing it was the way the Matron dealt with us, her relatives, she made us feel we were important to our mother's care and also that we needed care too. The home was clean and never smelt of lingering urine as so often in these places. My mind has never been changed in 8 years at all times my mother was treated with respect from all the staff, we visited all times unannounced at varying times. Any small issues that are bound to happen were always dealt with kindly and staff were always ready to listen.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Market Lavington Care Home responded to this review on 29 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by E K F (Wife of Resident) on Tuesday 13 December 2016. Relates to October 2016.
Following my husband's discharge from hospital, he was admitted to Market Lavington Care Home as a very ill man. During the months spent in care his condition improved considerably, he felt comfortable and secure, confident that he was receiving the best possible care. Our only reason for moving him to another nursing home was that the journey to Market Lavington from our home would be very challenging in winter time. We are truly grateful for all the care he has received.
How likely would you be to recommend Market Lavington Care Home? Likely
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Emily Wilson, Customer Service Administrator at Market Lavington Care Home responded to this review on 19 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Pat H (Daughter of Resident) on Tuesday 13 December 2016. Relates to November 2016.
Mother was in this care home from Jan '2008 - Oct '2016 with advanced Alzheimer's. She was bedridden for much of that time, unable to do anything but swallow. She was totally dependent. I visited the home unannounced at any time of the day and the atmosphere was always one of calm and kindness. Mother was always treated with respect and spoken to even though she couldn't respond. She was always clean, warm and comfortable. The carers were always kind and happy. The senior staff were happy to discuss with the family. The management team understood the stress and worries of the wider family and were always supportive.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Market Lavington Care Home responded to this review on 19 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by J D (Daughter of Resident) on Tuesday 15 November 2016. Relates to November 2016.
My mother went into the care home for a couple of week's respite. I was very impressed by the way my mother was treated, all the staff were very kind and caring, they managed to get her back to her normal self after a short stay in hospital which knocked her confidence. My mother has stated that when she feels it is time, she would like to return as a resident.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Market Lavington Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by C D (Daughter of Resident) on Monday 31 October 2016. Relates to October 2016.
My mother has been at the care home for just over a year (following her hospitalisation after a fall and belated diagnosis of Parkinson's). I have always found the staff to be extremely friendly, caring and patient with all the service users. It is particularly telling, I think, that the carers do things like buy easter chicks out of their own income and quirky leaving presents for service users if they are going to another job. The nursing and administrative staff are also friendly and helpful.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Market Lavington Care Home responded to this review on 06 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Nora P (Resident) on Wednesday 18 May 2016. Relates to May 2016.
I can say I am very happy here, the food is not bad, confident I have everything I need. Activities are very good, also recently went on a coach trip to Bluebell Woods which was gorgeous. Lots of quizzes and games which I enjoy. Wouldn't be happy if I wasn't here. I am confident if I feel ill that I will get the right attention from nurses and proper medical help if needed.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Market Lavington Care Home responded to this review on 20 May 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Neil C (Son of Resident) on Wednesday 6 April 2016. Relates to March 2016.
My mother final months suffering from vascular dementia, were made so very happy for her and the immediate family. The staff were always very caring, helpful and informative as mum's illness progressed. All mum's dietary needs were met thoughtfully and her declining mental capacity dealt with with the utmost compassion, dignity and care. I was kept informed of any issues promptly and openly with any questions answered fully. The surroundings at the nursing were very conducive to creating a restful, secure environment
Rooms are a good size, well maintained being able to bring mum's treasured possessions made this very much her home. In January care, compassion was excellent.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Review submitted from a Website Submission by Christine W (Sister of Resident) on Sunday 21 February 2016. Relates to February 2016.
My sister was in this home and all the staff were lovely and they looked after my sister wonderfully. Nothing was too much trouble. God bless you all and thank you. I would recommend this home to anyone. God bless you all.
How likely would you be to recommend Market Lavington Care Home? Extremely Likely
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Bed Vacancies
posted 08 May 2018
Please contact us for information regarding our bed availability
There are currently no Care Home Idol entrants who have performed at Market Lavington Care Home