Market Lavington Care Home

Our mum came into Market Lavington for respite care but we quickly realised it was the right place for her to be long term.She had such kind care from all the team from the nursing staff who paid attention to her needs and from everyone else who helped keep her comfortable and well fed!Sadly her health suddenly deteriorated and she is no longer with us but I only have positive things to say about this care home.

Our Mum has been on a very fluctuating journey with LBD that has necessitated external specialist dementia liaison. The staff are exceptional here - care assistants, nurses, housekeeping, activities and management all really care and have gone out of their way to respond to Mum's changing needs. Just two of many examples - a care assistant who wasn't even on shift but happened to be in one day for social reasons came and assisted my Mum as she had built a good relationship with her as she was distressed one day - there was a shortage of a particular drink one day that Mum likes and a CA went and got her own drink to give to her. The activities and well being team genuinely try to engage her and put on a whole range of varied fun activities for residents which we have joined in on too. Staff, particularly the now deputy manager, Lisa have kept us informed as we live long distance and been very responsive to feedback and concerns on the rare occasions we have raised them. Thank you.

we liked the pleasant atmophere - we have not been disappointed. Everyone one is so welcoming a smiley-without exception. the staff work extremely hard. The home is seriously understaffed. My complaint- and I am not alone - is the problem visitors have in actually getting into the building. The entry system has been broken for months -promises regarding repair do not happen.

My aunt is in the late stages of Alzheimer's and is being looked after so well in the home. The staff are lovely; so supportive and caring. My aunt is always clean and comfortable. Im very impressed by the level of care she is receiving. Thank you to the whole team.

Mum decided that she needed 24 hour care + so we decided on Market Lavington Care Home. It has a cosy, homely, friendly feel. All the staff were welcoming. It took 4 weeks for Mum to settle because of confusion & out of Character behaviour. All the Staff have shown kindness + caring to mum + to her family. Residents are encouraged to go to the dining room. Also to the lounge for the social + join in the variety of activities.

Dad is receiving exceptional care at Market Lavington. The staff are always extremely attentive, very kind. and friendly. Nothing is too much trouble. We are reassured that Dad's needs are being met at all times and that he is in a safe environment. As a family, we are always welcomed into the home and feel relaxed and able to visit Dad whenever we like.

Dad is safe and well looked after and that is a huge relief for us all as he is so very precious.

After visiting our relative for roughly eighteen months at various times and days of the week, we have always noticed how clean and cared for the residents are. The staff are unfailingly efficiently helpful and friendly. Our relative absolutely loves the meals provided and looks on most of the staff are her friends.

After I met the manager at the start, I said to her that she had better deliver on what she said they would; and gosh, they have certainly done that and surpassed our expectations. Our loved one is happy and safe and we are just so grateful. What more can one ask!

All the care home staff are amazing. They show respect, and dignity to all residents. My mum lived here for 4 months, my only wish is that we had found the home sooner. The staff are great at communicating with relatives. The food is always freshly prepared and many choices given. I would definitely recommend this home for your loved one, you can feel reassured they are being well cared for.

The moment I arrived it was like being wrapped in a cosy blanket of care. The staff have been so lovely and spoilt me, could get used to it! Since the second week, my appetite has come back a lot and the delicious food has helped tempt me to eat properly again. Shall remember with pleasure my stay here. Thank you everybody.

The staff here are wonderful, kind and caring. They are happy to update my mother's care with myself and other family members. On the whole I am very happy with the care my mother is receiving at Market Lavington Care Home.

It took a little while before Mum settled in, we would have had her home but needed 24-hour care and a care home it had to be. The staff in the week were so good with mum and very caring. She got to like them all. The food was very tasty and she did like it. The staff at weekends seemed a lot more weaker and hard to find. Your jobs are not easy and I thank you all so much for everything you did for Mum.

The maintenance staff have always cheerfully and promptly acted on any problems that I have not been able to solve myself. Both have the ability to diagnose faults with apparent ease. I appreciate the extra hard work put in by all of your staff preparing Nightingale for the Christmas festivities. Very impressive indeed. In particular, I thought it a novel idea encouraging the donkey to mount the stairs to visit residents! He was obviously well trained as there was no unfortunate accident! A task that has always daunted me is decorating a Christmas tree. What excellent examples are those displayed in the dining room and lounge. What a surprise to be visited by Father Christmas in my room the other day. The icing on the cake, so to speak.

Mum has been in Market Lavington Care Home since the beginning of October 2023. She is living her 'best life' now at 93 years. Having 'The Donkey' visit her in her room last week was so very special. She'd always loved donkeys and thought she'd never see one again, but no, he visited her indoors! She was so moved she cried as he left and said it was the best Christmas ever.

Market Lavington Care Home is very caring and professional here. They treat my wife with dignity and respect.

Mum arrived here in August for end-of-life care with an expectancy of not being here for longer than 4 weeks. She became very quickly settled in an environment she and her family had never had to experience before. Twelve weeks later, she's still here. As a family, we are certain this is due to the fantastic care she has received from the very first day she arrived. The staff seem very fond of her and she, too, is very fond of all the staff here - whether it's the carers, nurses, cleaners, handyman or any other staff member she has come into contact with, she's comfortable amongst them all. The staff here are friendly and caring to all of us, but especially to our Dad who has struggled to process his 'new life' at home without Mum. We are all so very grateful to them. Her room is clean and hygiene is brilliant. We would highly recommend Market Lavington Care Home.

Mum has been at Market Lavington Care Home for a few months now with dementia. The staff are compassionate, caring, kind and very friendly from the caring staff to the support staff to the management. Whilst on the one hand, you would expect this, there is something about them all going above and beyond and truly caring.

The nurse has been incredible. One staff member from the housekeeping team has been excellent and another staff member from the care team has been wonderful. Just a few of so many examples.

A particular shout out to the Deputy Manager who regularly takes time to talk to my sister and I in depth about our mum without rushing us, always listening to our experience when visiting Mum and working with us to ensure the best ways possible to make her as comfortable and settled as she can given her dementia.

Sadly she passed away Tuesday but on behalf of the family and myself, I would like to say a big thank you to everyone. Love to all.

Everybody we have met has been so helpful and caring, they always have a smile and a kind word. My husband is very happy here.