Barchester Henford House Nursing Home

Lower Marsh Road, Warminster BA12 9PB

Barchester Henford House Nursing Home, Warminster, Wiltshire
Barchester Henford House Nursing Home, Warminster, Wiltshire
Barchester Henford House Nursing Home, Warminster, Wiltshire

Henford House is a former family home dating back to the late nineteenth century with beautifully maintained grounds. Located in Warminster in picturesque Wiltshire.

Staff provide first-class 24-hour nursing care alongside support for people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents. Regular church services are performed for any resident who wishes to take part.

Professionals think you'll find they're ideally suited to meet your needs now and in the future.

Group: Barchester Healthcare Ltd

Person in charge: Lynne Leather (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 52

Shared Rooms: 3

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Henford House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 24 Aug 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Henford House Nursing Home has a Review Score of 9.7 (9.734)

The Review Score of 9.7 (maximum of 10) for Barchester Henford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Barchester Henford House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.734 for Barchester Henford House Nursing Home is calculated as follows: ( (146 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 192 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Henford House Nursing Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 14 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Henford House Nursing Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Henford House Nursing Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

On visiting my friend I found him in good spirits, very clean and tidy as was the room he has. He said he was happier than he has ever been!!

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

The Barchester Henford House Nursing Home staff and management take wonderful care of my mum. Very special place and the care staff are angels.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynne Leather, General Manager at Barchester Henford House Nursing Home responded to this review on 15 Sep 2017:

Thank you, so much June, for your lovely compliment about our staff. I will make sure they are all given that feedback.

I needed respite care after being in hospital - helped a lot to get walking and to put on weight.

How likely would you be to recommend Barchester Henford House Nursing Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynne Leather, General Manager at Barchester Henford House Nursing Home responded to this review on 15 Sep 2017:

I am so pleased you benefitted from your time with us.

It was a pleasure to have you. You are always welcome to visit us and join in with our activities and events. It will be lovely to catch up with you. Don't forget our lunch club on the first Wednesday of the month.

Helpful, friendly and caring staff. Cheerful surroundings

Their 'outings' to nearby places of interest would be very welcome and help to break up the time.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Lynne Leather, General Manager at Barchester Henford House Nursing Home responded to this review on 23 Aug 2017:

Many thanks for your kind comments. We currently have access to a mini bus which we are using to get residents out and about when the weather allows. It has proved to be a real bonus, and our residents have had some lovely trips out , for example to the local East Somerset Railway , and local Garden Centre for a walk round and coffee. More trips have been planned.

Very good house.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

My husband has been a resident since being a patient at Salisbury Hospital from where he was discharged on 28th March. He has a chest infection and is very unsteady on his feet. He has been very well cared for by staff members, and I have nothing but praise for the care and attention he has received.

How likely would you be to recommend Barchester Henford House Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Henford House to anyone. I don't have to worry about my husband when I'm not there as I know he is safe and cared for,

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Henford House Nursing Home is an exceptional care home with dedicated and hard working staff who are always friendly, helpful, kind and considerate. The care home is always spotlessly clean and warm and the food from the kitchen is first class with a great menu! There is always a member of staff available to discuss any concerns, either in person or over the phone. A model for all care homes - excellent!

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everything about Henford house is to my entire satisfaction. Their tender loving care can be felt on entering the front door. Nothing is too much trouble.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A welcoming, friendly, professional warm and comfortable care home. My mother is being beautifully cared for, by lovely staff in a very nice room with a view over the garden.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the time I have been at Henford, the staff have looked after me.

How likely would you be to recommend Barchester Henford House Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always clean and tidy. Always able to find someone to ask if you need to know about the residents.
Staff always helpful and friendly.
Activities seem to be well attended by residents who are able to go to. If residents are not able to go they bring some of the animals etc to their room.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I regularly visit my friend. We often sit in the lounge and enjoy the entertainment, having a little sing song. My friend is very happy here and she says the staff are lovely.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Henford House Nursing Home for nearly a year, during this time she has been looked after very well. I visit nearly every day and find everyone friendly and helpful, there you can always find somebody if you have any queries.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the moment we first visited the home we were impressed with the homely, friendly environment. All the staff we met were outstanding with their hospitality and care of not only Mum but any visitors! In Mums final days nothing was too much trouble and we were grateful for their sensitive, caring work ethic.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Henford House is the most welcoming care home. It is 100% clean- no smells often associated with care homes. 100% professional staff. 100% caring staff. More like a real home than an 'institution'. Beautifully decorated. Rooms better than some hotel rooms! Food- amazing.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I have a Lasting Power of Attorney for a family friend who has been in Henford House for 3 1/2 years with early onset dementia, other mental health issues, severe leg ulcers, circulatory and respiratory problems. We chose Henford as we had previous experience with my late mother in law and knew their personal and health care care to be good.

Our friend is insular and a very challenging resident but the staff still manage him with a cheery smile and he admits that the care is excellent.

For the first 3 years he refused to leave his room and only left it for a shower or hospital appointments/admission. However, the Activities team eventually persuaded him to take escorted trips out and this has greatly improved his view on life.

We made absolutely the right call in selecting Henford for our friend.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

August 2017

April 2017

February 2016

Job Vacancies

Staff Profiles

Lynne

Lynne Leather

Job Title: General Manager

Joined: 2013

Description:

My career in care began in 1988, when I began working as a carer in the community for Wiltshire Councils Home Care Service. Things then were very different.

I was lucky enough to have the opportunities for developing myself –and gradually moved upwards through the departments in Adult care service, gaining much experience of Health and Social care. Most recent role was a Reablement Manager for Wiltshire.

I came to Henford House in June 2013 as Deputy Manager/Home Trainer.
I had always worked in care in the community, so this was a little different for me!

I have come to know the Home, the Residents and the Staff well, and hope to continue to grow my skills here.
We are all very proud of Henford, and enjoy working here.

I have 2 “grown” up children and 2 fabulous new grandchildren.
I enjoy baby sitting at every opportunity – Walking the dog and Travelling.

Adrian

Adrian Cizmas

Job Title: Deputy General Manager

Joined: 2017

Description:

I moved to the UK in 2004 and began my career working as a Senior Care Assistant, gradually working my way up. I have been with Barchester for many years, working as a Unit Manager in Bloomfield Care Centre, Rothay Grange, and Wingfield Care Home.

Sarah

Sarah Hornel

Job Title: Administrator

Joined: 2008

Description:

Sarah has been at Henford House for over 10 years and has occupied nearly every role in the home!

Debbie

Debbie Phillips

Job Title: Activities Co-ordinator

Joined: 2014

Description:

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at the home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.

Karen

Karen Kennedy Revers

Job Title: Clinical Lead

Description:

Karen is our clinical lead at Henford House. Karen has worked here a number of years and knows the residents well. Karen supports the nursing staff .

Thomas

Thomas Lewis

Job Title: Maintenance Manager

Joined: 2012

Description:

I came to Henford in 2015 as the Maintenance Manager, after working at our sister Home in Trowbridge, The Wingfield for many years as the Maintenace assistant. i have worked very hard and attended all the training Barchester has provided me with, which has lead me to become the Maintenance Manager here at Henford House

Nicola

Nicola Welch

Job Title: Services Manager

Description:

Nicola has been at Henford House for over 21 years and leads a fantastic housekeeping team which keeps the home in immaculate condition!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Henford House Nursing Home