Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB
Review Us
9.7 94 Reviews
  • Barchester Henford House Care Home, Warminster
Henford House provides 24-hour nursing, residential and respite care for older people that is delivered in a way that promotes independence and dignity.

Staff at the home deliver high quality care services to those they support, with a person-centred approach, and are always interested in getting to know each resident so that they can offer more personalised care.

Moving into a care home can be a difficult transition, so staff at Henford House aim to make this process as smooth as possible, so, why not begin by picking up the phone to discuss how they can help you?

All care services and facilities on offer are designed to enhance the lives of residents; it's all about understanding what makes them happy.

The home welcomes visitors at any time – there’s no need to make an appointment. They look forward to welcoming you into their home and having a chat over a cup of coffee and a delicious piece of homemade cake.
Show Barchester Henford House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Patricia Alton (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Visitors welcome at all times

Barchester Henford House Care Home Reviews (94)

9.7

Barchester Henford House Care Home has a Review Score of 9.7 (9.694) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Henford House Care Home has 94 reviews.

Overall Experience
  • 67
  • 24
  • 2
  • 1
  • 0
Date Published
  • 94
  • 5
  • 11
  • 33
  • 61
Reviewer Connection to Barchester Henford House Care Home
  • 24
  • 14
  • 11
  • 10
  • 9
  • 8
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 94, showing 1-20
Review from Jill H (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Henford House for a few weeks now - initially as respite care but is now a permanent resident with nursing needs. All the staff are very welcoming and the nursing care is second to none. They identified when she needed to go into hospital for a couple of weeks and she is looking better
than she has done for a long time. Overall she is very well looked after.
Reply from Patricia Alton, GM at Barchester Henford House Care Home

Dear Jill, Thank you so much for taking the time to share your feedback. We are delighted to hear that you have been so please and will make sure to share this with the staff. Your Mum has settled in very well, and it is an absolute pleasure to have her as part of our community.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle L (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise your staff enough. On every level they have provided our mum with the most amazing care. My mother has had a few months of respite and could not have been looked after better. Nothing is too much trouble ^ the knowledge of staff to help us get all the help mum needed.
My mother hasn't
looked as well as she does now for many years. She is on fine form now and her recovery could not have gone better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria K (Wife of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since retiring at the age of 67, my husband, professional painter and decorator, has developed depression, followed by Alzheimer's, at first manageable, last two years have been very hard for me to care for him 24/7 with very little help from NHS. On 3rd Jan 25 admitted to hospital where stayed til
28th Feb 25. Henford House is my and his saviour.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte M (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always cheerful and helpful. Lovely with our mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Wife of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initial fears and reluctance of putting my husband into a nursing home have been allayed. He is so well treated and looked after, I can go home each day happy that he is settled into his new 'home' and engaging with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been here for eight days so I am still learning. I expect to be moved to the room of my choice when the heating is fixed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V S (Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, comfortable, warm, my birds are happy.
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Henford House Care Home

Thank you very much for your kind words and a great review of our beautiful home. We truly appreciate your support and are delighted that you had a positive experience with our care home. Your feedback inspires our team to continue providing excellent care and compassion.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Great-Niece of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always been very pleased with the care my aunt received. My aunt was very happy at Barchester Henford House Care Home and being almost 3 hours away, it was a comfort to us knowing she was well cared for and happy. The staff were always friendly, helpful and very good with communication and updates.
The staff were very respectful, informative and helpful when my aunt died recently.
Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for taking the time to provide us this feedback, it is very much appreciated. We cared deeply for your aunt and our condolences go to you and all your family. Very best wishes from all the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia R (Respite Resident) assisted by family/friend published on 20 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good range of activities. Exceedingly welcoming room. Staff are lovely. Looking forward to moving in permanently.
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Henford House Care Home

Thank you very much for your kind words, we are glad to hear you enjoyed your stay in our beautiful home, our staff works very hard to make everyone happy!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aisling C (Daughter-in-law of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother-in-law to attend the fish and chips club. It was a really enjoyable experience. Thank you to all the staff, including the chef.
Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you very much, Aisling. We love having your mother-in-law here and we are delighted to hear that you enjoyed the fish and chip club. Looking forward to seeing you again soon. Best wishes, Patricia.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Daughter of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to stay on two separate respite occasions and had a wonderful time. She was very welcomed by all the staff and left each time feeling relaxed and happy.
Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you very much for sharing your feedback. You know how fond we are of your mum and we are delighted that we will be seeing her again so soon. Best wishes, Patricia.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen H (Daughter of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really lovely care home. The staff were ever so kind to my dad who came in for some respite. The food was really good and so was his room. He really enjoyed the company of the other gents this time and made some friends. The staff were really kind to him and it felt home from home.
Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for your feedback, Helen. As you know, we love having your dad stay for a little respite and he (and all the family) are always welcome to join in any of the events. Looking forward to seeing him again. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Teresa A (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Henford House for two days, but we are both thrilled with the beautiful buildings, the room leaving to the garden space. The staff really cannot do enough. They are so professional and kind and are prepared to give us time to air views, assess needs etc. Couldn't be more impressed.
There is a real "buzz" about the place. It's very person-centred. The lounge and dining rooms are inviting. I'm sure my husband will recover here, and we can get him to join in with staff and residents alike. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Friend of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend, accompanied by his wife, who had recently been transferred to this wonderful care home. The gardens and buildings are palatial, airy, spotlessly clean and beautifully laid out with amazing facilities and large rooms - in fact, the atmosphere was more like a very smart, comfortable
hotel than a care home.
All members of staff were friendly, welcoming, caring, attentive, informative and very professional.
I would have no hesitation in highly recommending Barchester Henford House Care Home to any potential resident or family seeking a vacancy for their loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave S (Son of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lot to say about Henford, all good, but this facility is made great by the staff. The staff are brilliant, helpful, caring and patient. I have witnessed the staff on many occasions and am in awe of how they deal with the residents, led well by management. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Wife of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good quality respite care. So helpful that there are no minimum stay requirements. This flexibility means my husband is happy to take a short break and I can make the most of his funding.
Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for taking the time to provide this review. We have really enjoyed having your husband stay with us for his respite breaks, and he has brought us plenty of smiles. It is great to know that it has also provided you with the opportunity to have some well-deserved short breaks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna S (Wife of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is perfect for my husband's present needs, with the right amount of care. He especially enjoys the view from his room window, the meals and has found he can communicate with a couple of the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Sister of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family-centric environment with individual care needs provided by staff who know all the residents' names.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Wife of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely afternoon in the garden for the pudding club in the sunshine. Cakes galore with some army soldiers providing interesting stories of their work. An excellent idea.
Staff pulled out all the stops, providing delicious cakes.
The gardens looked beautiful, full of colour.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dean W (Friend of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine is staying in this care home and my wife and I visited him in June 2024. Together with his wife, we prepared a lunch of his favourite food which we ate in the home's private dining room. This is a lovely comfortable private space, large enough for probably 20 people but we had it just
for the 4 of us. The home provided all the plates, cutlery etc... and set the table up. They also took it all away afterwards. Any resident can book this room to eat privately with friends/family: A great facility.
The home itself is outstanding. Our friend tells us he gets good care there. And we've witnessed that. During our visits we have been struck by the friendliness and professionalism of the staff, the cleanliness and freshness of the whole home and the overall facilities including the dining area, lounges and garden.
This is clearly a well-managed, comfortable and caring home.
Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you so much for your lovely feedback and I am delighted that you all enjoyed your visit so much. We look forward to welcoming you again in the future. Best Wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Barchester Henford House Care Home is calculated as follows: ( (294 Excellents x 5) + (85 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 396 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (93)

Meet the Team (10)

Patricia

Patricia Alton

Job Title: General Manager Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.

Karen

Karen Kennedy Revers

Job Title: Clinical Lead Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly.
I support the nursing and care staff and am available for residents and their family members to chat with and get information from.
I have a young son and l daughter who keep my home life busy!

Colin

Colin Marsh

Job Title: Head of Maintenance Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.

Nicola

Nicola Welch

Job Title: Services Manager Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!


I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.


I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.

Irina

Irina Voroneanu

Job Title: RGN Joined: 2014

I have worked in Henford as a nurse since 2014. Many things have changed over that time, but the essence of what we do has never changed.
I am usually found working on days and my husband Daniel works at night here.
I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.

Debbie

Debbie Phillips

Job Title: Activities Co-ordinator Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.

Lisa

Lisa Ellis

Job Title: Admin assistant/Receptionist Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!

Dorota

Dorota Roszman

Job Title: Care Assistant Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.

Katharine

Katharine Hardy

Job Title: Gardener Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job.
The grounds are fabulous, and I have taken great pride in building a beautiful environment for our residents and visitors to enjoy - weather permitting.
I also hold a weekly Gardening club with the Residents, which is very popular. Many of the residents have had a life-long interest and passion for gardening, and it is wonderful that I am able to support them to continue with this.

Amanda

Amanda Woods

Job Title: Laundry Assistant Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022. I'm working towards my 30 year aware now!
Working as a laundry assistant here is much more than just working in the laundry - I get to spend time with every resident, and have been able to build friendships with many of them.
This is a beautiful place to work.

Frequently Asked Questions about Barchester Henford House Care Home

What types of Care is Barchester Henford House Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Henford House Care Home have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Henford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Henford House Care Home to the centre of Warminster?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Henford House Care Home to verify any information. View our terms and conditions. Barchester Henford House Care Home has an Enhanced Service - more info.