Barchester Henford House Care Home

My sister had tried three previous care homes but refused to stay, now at Henford care home. She has had the best care there in our opinion, all staff have been wonderful with her as she is not the easiest person to please. The nurses have sorted her medication as she was getting confused with it all and hope she continues to stay. Also must say a big thank you to the house manager who is always happy to help with any problems and make my sister very welcome.

I came here after my hip operation for 2 weeks and I found it a lovely place. The carers cared kindly, the food was excellent and everybody was friendly and helpful. I met some lovely people who were living there permanently, the dementia patients upset them, I've worked with them. My room was good but very cold as the door to the garden didn't close. The organiser was also absolutely outstanding.

She is looking forward to having a hair and Chiropody appointments.

Thank you to all for making this a positive experience for her.

My father went in for respite care while his flat was being worked on by builders. The Standard of care was very good, staff friendly and helpful.

All staff are extremely friendly, helpful, polite and professional and will always go that extra mile where necessary. The home is very clean and well maintained, with a variety of activities for residents.

The staff here work extremely hard for us residents. The atmosphere between carers can be tense due to staff shortages. This isn't down to Covid or sickness. The majority of all the carers are extremely friendly, with nothing being too much trouble. I'm leaving here having had a very enjoyable time in respite, so much so, that 5/6 carers will be meeting me once I'm at home.

The staff were kind, the room was big, well decorated and airy, and she enjoyed the food.

The staff are friendly and kind. My aunt loves the garden.

We had a poor experience and moved out after four weeks. The room was nice but the staff seem to be overstretched. Promises made to improve did not happen. Most of the staff did not seem to be as caring as they should be. The food bears no resemblance to that shown on the website. The contrast with the home we have moved to is enormous.

This is a fabulous home with wonderful nurses and care staff. With Mum here, I can resume a normal working and home life. The standard of food has diminished markedly since her arrival and I feel that more should be done as regards interactive involvement and entertainment rather than the merely passive. These observations aside, the venue stands out and above all its local competitors.

I was looking for a nursing home for my grandfather following his hospital admission. I found Henford House in the Warminster area, which was a bit further away than I wanted, but I was so overwhelmed with the dignity and passion the staff gave me and my grandfather, I knew I had found the right place, and somewhere he could call home. Admission went smoothly, and feel it's been the best decision we have made. Highly recommend the home.

I thoroughly enjoyed my stay in Henford House - an 81-year-old ex-soldier.

Gosh, these have been stressful times for all the staff and residents as Covid has had us all in lock-down. However, throughout we have been very confident that our mother will and has been extremely we looked after by a very caring and responsive staff team. Her flat is well appointed and the food and entertainment first class - the home is within lovely grounds which are well looked after and everyone we have met or spoken to is always positive and highly professional. We made the right decision in allowing our mother to live here permanently.

The staff at Henford House were extremely friendly and caring. They could not have been more helpful. The Manager and her team were very welcoming and supportive. Henford House is in a lovely setting, beautiful grounds (lovely gardener!), light nicely decorated rooms. Very kind and caring.

Compared with the five other care homes my husband has been at over the past year, Henford is much better in every way. The staff is always very kind and caring, but at times overstretched, as on three occasions I have arrived at 12 pm to find my husband has not been attended to e.g. not washed and had his glasses on or have the curtains drawn. I think more carers are needed because they work very hard.

I have no hesitation in recommending Henford House as a superb care home for anyone who needs this service. My mother has been there for a total of 12 months and I am really happy that she is safe and secure in the home. The facilities are great, the staff are extremely attentive and caring and she gets on really well with all of them. The home put on a superb birthday celebration for her recent 101st Birthday, which all the family were extremely grateful for. My mother is safe and happy at Henford and I can feel satisfied that she is being well looked after.

Very pleasing staff and very helpful.

Second time used this for respite from hospital for elderly mother. Manager compassionate and helpful, giving advice and assessing quickly and promptly to help relieve a stressful situation. Room and care excellent. Nothing was too much trouble for any of care staff. Both Mum and family felt well supported. The nurses, in particular, were first class in managing the medical side of things. Very efficient and caring and reassuring to both Mum and family. Gold star service in beautiful rooms and gardens.

This particular care home is spotless and a joy to go to at a stressful time in our lives.