Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB
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9.7 94 Reviews
  • Barchester Henford House Care Home, Warminster
Henford House provides 24-hour nursing, residential and respite care for older people that is delivered in a way that promotes independence and dignity.

Staff at the home deliver high quality care services to those they support, with a person-centred approach, and are always interested in getting to know each resident so that they can offer more personalised care.

Moving into a care home can be a difficult transition, so staff at Henford House aim to make this process as smooth as possible, so, why not begin by picking up the phone to discuss how they can help you?

All care services and facilities on offer are designed to enhance the lives of residents; it's all about understanding what makes them happy.

The home welcomes visitors at any time – there’s no need to make an appointment. They look forward to welcoming you into their home and having a chat over a cup of coffee and a delicious piece of homemade cake.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Patricia Alton (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Visitors welcome at all times

Barchester Henford House Care Home Reviews (94)

9.7

Barchester Henford House Care Home has a Review Score of 9.7 (9.694) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Henford House Care Home has 94 reviews.

Overall Experience
  • 67
  • 24
  • 2
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Date Published
  • 94
  • 5
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Reviewer Connection to Barchester Henford House Care Home
  • 24
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  • 9
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  • 1
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Total of 94, showing 21-40
Review from J C (Friend of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt the staff were very friendly and helpful. The gardens are beautiful very well maintained.
The home is very clean and the residents seemed happy.
I can honestly say I would recommend this care home.
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Review from Rosalyn D (Respite Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent two weeks as a respite guest when my husband was admitted as a resident. We were both created with great kindness and respectfulness. I am confident that my husband is in safe hands. The staff were calm and efficient.
I think they are slightly understaffed at weekends.
Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you so much for your review. We are delighted that you felt the care was kind and respectful and that you feel confident in the safety of your husband. It has been a pleasure to support you and your husband.

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Review from D H (Daughter of Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are absolutely wonderful and caring. It doesn't matter what their job is, they all care for the residents with dignity and kindness. I couldn't have asked for a better place for my Father. I never feel worried about my Father now.
Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you very much for your kind words. It is an absolute pleasure for us to support your Father, and we take great joy in putting a smile on his face.

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Review from Kate W (Wife of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind and caring staff.
Any problems encountered are dealt with quickly by management.
A small, friendly place that actually feels like a home.
The gardens are lovely and although some of the rooms are small and dark, there is ample opportunity to spend most of the time in a light, pleasant dining
area or lounge.
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Review from Carole E (Wife of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are kind and caring but I’ve had recent concerns that there are just not enough. I’ve brought this to the manager’s attention and she assures me there is, so perhaps it’s a management issue!!
My husband is very happy with the staff and the respect he’s given. Recently he’s been enjoying
the activities that are appropriate for him and the activities manager does her absolute best to include him wherever possible.
His room is very gloomy and dark and does need freshening up.
Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you very much for your valuable feedback. It is always so wonderful to read about how the staff are appreciated for their kindness, and I wholly agree that our activities team do their very best to include everyone when they can. I am sorry that you feel that there is not enough staff, please be assured that we take your concerns very seriously and have fully reviewed the staffing levels to ensure there are sufficient staff to meet the needs of all residents. We continue to work with the team to optimise their efficiency and time management and to continually strive to provide an outstanding level of care to our residents. It would be very helpful to understand a bit more about the specifics of what you would like to see improved, so perhaps you could pop in to discuss with me when next you visit. Best wishes.

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Review from Denise M (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Henford House since December 2021. She is very happy there. I see her twice a week, and she regularly tells me how lovely the staff are and says that living there is like being part of a big family. This is despite the fact that she stays in her room all the time (her choice).
I
find the staff very friendly and approachable. I am always made to feel very welcome when I visit.
When there have been any issues regarding Mum's care or health, it has been easy to sort things out.
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Review from J R (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are lovely and many have worked at Barchester Henford for many years!
Mum is very happy here and enjoys the social side of things. Always laughing and smiling.
It's great we can bring the dogs in to visit.
Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you so much for your feedback. It has been a joy to see your mum settling in and enjoying things here, and we always love to see the dog!

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Review from Andrew R (Son of Resident) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Advision process made easy in what were difficult circumstances. Dad has settled in quite quickly. Staff encouraging him to be active. They get him up and dressed most days.
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Review from Jane W (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Henford House for six years and, during that, she was very happy and appreciated the support and care she was given. Since her passing, we have been well supported by the team at Henford House.
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Review from Gwyneth A (Respite Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have attended Henford House since October 2014 for rest breaks. I have always been made welcome and enjoyed every minute of my stay.
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Review from Eric Y (Regular Volunteer) published on 4 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience covers various sites. Barchester Henford succeeds in giving its clients an unusually satisfying range of things to do. Important for their wellbeing. Never cease to be impressed by the staff's truly caring attitude, despite the often inherent frustrations of their jobs.
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Review from H W (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always excellent and kind.
Standards have improved over the past two years in management.
Nursing staff are excellent.
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Review from Deborah L (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial introduction until the sad death of my dear mother. Barchester Henford House Care Home has been exceptional! The entire team was professional and went the extra mile to make sure my mother was happy and comfortable until the end.
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Review from J P (Friend of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As an old friend and LPA for a resident who lived at Henford House for two years I have full admiration for the care and kindness given to him by the home. All the staff were friendly, caring, kind, helpful and when suitable, fun. They were always quick to respond to any incident and the nursing staff
gave me complete confidence. There was always a welcome when I visited as well as tea, coffee and cakes. All in all a very run home which I would recommend
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to write your review and for the vote of confidence. I will be sure to pass on your thoughts to the team.

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Review from L C (Sister of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had tried three previous care homes but refused to stay, now at Henford care home. She has had the best care there in our opinion, all staff have been wonderful with her as she is not the easiest person to please. The nurses have sorted her medication as she was getting confused with it all
and hope she continues to stay. Also must say a big thank you to the house manager who is always happy to help with any problems and make my sister very welcome.
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

We really appreciate you taking the time to review Henford and are delighted that you are satisfied with what we do here.

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Review from M K (Respite Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here after my hip operation for 2 weeks and I found it a lovely place. The carers cared kindly, the food was excellent and everybody was friendly and helpful. I met some lovely people who were living there permanently, the dementia patients upset them, I've worked with them. My room was good
but very cold as the door to the garden didn't close. The organiser was also absolutely outstanding.
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

We are delighted that you have had a positive experience with Henford, but disappointed to hear that you found the room to be too cold. Since discovering this, it has transpired that the door had some gravel from the patio area within the frame which was causing a gap at the bottom which has now been resolved.

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Review from B A (Nephew of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff couldn't have been more helpful and efficient. All the staff introduced themselves to my Aunt June and took great care to make sure she had everything she needed.
The home is sparklingly clean and the room she has is lovely, light and airy.
We live a long way away and it is very comforting
to know that she is in safe hands.
She is looking forward to having a hair and Chiropody appointments.
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to write this review - your feedback is greatly appreciated.

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Review from Julie L (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home was used for a period of respite care, the staff were very welcoming, friendly and approachable. My mother was treated with kindness, respect, and dignity and was well cared for throughout her stay. Any small issues identified were addressed.
She tells me that the meals were delicious.
Thank you to all for making this a positive experience for her.
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to write this review. Your feedback is very much appreciated, and we hope to be of service in the future.

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Review from M B (Son of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went in for respite care while his flat was being worked on by builders. The Standard of care was very good, staff friendly and helpful.
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to review the home on www.carehomes.co.uk.
We are delighted that your father's experience of the home was so positive.

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Review from Kate M (Granddaughter of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly, helpful, polite and professional and will always go that extra mile where necessary. The home is very clean and well maintained, with a variety of activities for residents.
Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for your feedback. We are delighted that you are happy with the service being provided.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Barchester Henford House Care Home is calculated as follows: ( (294 Excellents x 5) + (85 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 396 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (93)

Meet the Team (10)

Patricia

Patricia Alton

Job Title: General Manager Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.

Karen

Karen Kennedy Revers

Job Title: Clinical Lead Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly.
I support the nursing and care staff and am available for residents and their family members to chat with and get information from.
I have a young son and l daughter who keep my home life busy!

Colin

Colin Marsh

Job Title: Head of Maintenance Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.

Nicola

Nicola Welch

Job Title: Services Manager Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!


I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.


I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.

Irina

Irina Voroneanu

Job Title: RGN Joined: 2014

I have worked in Henford as a nurse since 2014. Many things have changed over that time, but the essence of what we do has never changed.
I am usually found working on days and my husband Daniel works at night here.
I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.

Debbie

Debbie Phillips

Job Title: Activities Co-ordinator Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.

Lisa

Lisa Ellis

Job Title: Admin assistant/Receptionist Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!

Dorota

Dorota Roszman

Job Title: Care Assistant Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.

Katharine

Katharine Hardy

Job Title: Gardener Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job.
The grounds are fabulous, and I have taken great pride in building a beautiful environment for our residents and visitors to enjoy - weather permitting.
I also hold a weekly Gardening club with the Residents, which is very popular. Many of the residents have had a life-long interest and passion for gardening, and it is wonderful that I am able to support them to continue with this.

Amanda

Amanda Woods

Job Title: Laundry Assistant Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022. I'm working towards my 30 year aware now!
Working as a laundry assistant here is much more than just working in the laundry - I get to spend time with every resident, and have been able to build friendships with many of them.
This is a beautiful place to work.

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