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Merlin Court Care Home - Avery Healthcare

The Common, Hyde Lane, Marlborough, Wiltshire SN8 1JR
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Merlin Court Care Home - Avery Healthcare, Marlborough
Merlin Court Care Home - Avery Healthcare, Marlborough
Merlin Court Care Home - Avery Healthcare, Marlborough

Located just a short walk from the heart of the historic market town of Marlborough, Merlin Court provides residential, respite and dementia care. Adjacent to Marlborough Common and only a short two-minute drive from the A346 Swindon Road, the home boasts dedicated and long-serving staff, ensuring consistency in the care they provide. The primary focus is on the well-being of residents, celebrating their lives and facilitating a fulfilling lifestyle.

Recently refurbished,...  

Care Provided by Merlin Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,550
Residential Dementia CareFrom £1,550From £1,650

Contact Merlin Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Les Johnson (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Open 24 hours

Parking

  • Parking freely available

Merlin Court Care Home - Avery Healthcare Reviews (77)

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9.7

Merlin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.678) out of 10, based on 21 reviews in the last 2 years. Over all time Merlin Court Care Home - Avery Healthcare has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from S S (Daughter of Resident) published on 2 June 2026 Submitted via Website
Overall Experience

Mum came to live in Merlin Court in March as her dementia diagnosis worsened. Mum has always been incredibly independent so we were very worried about whether she would like it. We started with a 3 week respite trial and converted to permanent residence afterwards. Mum has taken to Merlin Court like a duck to water. She has been so well cared for that the decision to stay was not at all difficult and it has worked out perfectly. She is very happy, says the food is delicious and all the staff are so kind. We enjoy having coffee and cakes in the cafe and have fun talking to other residents. Caroline, the Head of Care and Deputy Head of the home, has been so supportive - with the transition and other matters - she's an ultimate professional and my experience with all the staff is that they are friendly, caring and 100% committed to the well-being of their residents..

Reply from Leslie Johnson, General manager at Merlin Court Care Home - Avery Healthcare

Hi, i am incredibly grateful for your positive review. It is an honour for us to care for your Mother and i am very happy that you are able to join us and spend time with everyone. Thank you for your very positive comments regarding Caroline, i have passed these on to her.

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Review from James R (Power of Attorney of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

I was very pleased indeed by the way that my friend was supported and cared for in the last eighteen months of his life by all the staff at Merlin Court. Nothing was too much trouble and they managed some difficult moments in the final weeks with considerable professionalism, skill and compassion.

Reply from Leslie Johnson, General manager at Merlin Court Care Home - Avery Healthcare

Dear James, thank you for your kind words. It was our pleasure and honour to care for friend and we thank you for all the kind support you showed him and us.

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Review from M L (Resident / Service User) published on 16 December 2025 Submitted via Postal Card
Overall Experience

I have found all the staff very kind and helpful. If I have had to ask for help then they have helped with any problems, usually small, I have had kindness and helpfulness from everyone.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your positive feedback of our care provision. Staff are aways eager to fully support our residents with any problems, no matter how big or small :)

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Review from A J (Resident / Service User) published on 16 December 2025 Submitted via Postal Card
Overall Experience

Staff very helpful and knowledgeable. Good selection of meals. Always someone to help when you want it.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for you kind review. We very much appreciate your feedback. Happy you find staff and management helpful and responsive :)

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Review from Gill Z (Daughter of Resident) published on 9 December 2025 Submitted via Website
Overall Experience

Mum came to live in Merlin Court 6 months ago after a fall. She was so well cared for that she decided to stay and it has worked out perfectly. She is very happy and has made some nice friends, says the food is delicious and enjoys socialising in the daily activities. She was lonely living alone in her flat but she's busy all the time now and it's a pleasure when we visit her and have tea and cakes in the cafe. All the staff are super, friendly, caring and nothing seems too much trouble for them. My brother and I, together with Mum, feel we definitely chose the right place all round.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

What a great review! We appreciate you sharing this wonderful feedback! Its so amazing to hear Mum has settled so well and is loving her life here at Merlin Court; we do keep people rather busy with all our social activities. The wellbeing of our residents is so important to us. That people feel...  

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Review from Mark S (Stepson of Resident) published on 9 December 2025 Submitted via Website
Overall Experience

Our experience of Merlin Court so far has been very good. Staff are excellent, and our relative seems to be happy and is being well looked after. The home is well presented and is always clean and tidy. It is also well equipped with a coffee area and a cinema room.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for you kind review. Our staff are very dedicated to the care of our respective residents and we love nothing more than to welcome our families for coffee, cakes and cosy chats. Hope to see you again very soon.

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Review from Mark F (Son of Resident) published on 5 December 2025 Submitted via Website
Overall Experience

A perfectly satisfactory service but I would love to see a bit more attention to detail e.g. her sheets were a mess - food etc - last time we visited, the window was open when it was very cold outside. The free coffee and tea is a boon but regularly have a problem finding clean mugs.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your review. We very much appreciate your comments. Our team is dedicated to consistently evaluating and enhancing our standards and practices and we welcome feedback which supports our unwavering commitment to continuous improvement.

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Review from J W (Power of Attorney of Resident) published on 5 December 2025 Submitted via Website
Overall Experience

The home is clean and safe for residents. The staff care - and treat residents well. Food is good and it seems well equipped. The home is managed well now (I didn't feel it was when the resident I care for entered the home in summer 2024) and there is now much more regular communication about health and wellbeing matters. There is always someone to ask if you are concerned about a resident.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your review. We appreciate your feedback and are fully committed to the health, safety and wellbeing of our residents. We continue to make improvements within our home and are always striving to provide the best possible environment and care to both our residents and their family.

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Review from K M (Daughter of Resident) published on 8 October 2025 Submitted via Website
Overall Experience

I've just been to see my Mum and yet again I'm impressed with all the friendly staff at Merlin Court. As soon as you walk through the door the receptionist gives a lovely warm welcome. The admin secretary is very helpful with any queries, everywhere is beautifully clean and the residents are enjoying activities and socialising. The carers show such incredible goodwill and kindness to Mum, treating her with gentleness and respect and they all have a great sense of humour which Mum really enjoys. The manager and the deputy manager are both very approachable and of course its their expertise and professionalism that brings everything together at Merlin Court. Thank you to everyone !

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

What an absolutely wonderful review! We cannot thank you enough, in expressing your appreciation for the immense hard work and dedication of all our respective teams and their individual members. As you know well, we really do work from the heart and with passion towards ensuring we provide the...  

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Review from Sally R (Friend of Resident) published on 1 October 2025 Submitted via Postal Card
Overall Experience

My mother and I came to visit one of the residents today. We were immediately impressed by the warm and professional reception. We met in the 'cafe' area and enjoyed delicious complimentary tea/coffee and homemade cakes. Our friend was clearly very happy and content here, which was a joy to see. The visitors' bathroom facility was immaculate. Thank you.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your very kind comments. We are so pleased you both enjoyed your visit, enough to make positive comment. We much enjoy visitors to our Home, as do our individual residents. Please visit as often as you can. You will always receive the warmest of welcomes and fresh cakes, await your next visit. Kindest Regards Caron

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Review from Vicky S (Daughter of Resident) published on 15 August 2025 Submitted via Website
Overall Experience

Merlin Court has a happy atmosphere and I feel welcome from the moment I walk in the door. Lunch with my Mother is a treat as the food is nutritional as well as delicious. I particularly like the range of activities and outings that have been on offer in recent months to encourage mobility and maintain mental functions. It is good to see residents being encouraged to join in with an activity most days.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your review of residential our care services at Merlin. We aim always to create an atmosphere that is warm, welcoming and homely both to residents and their loved ones. Promoting meaningful activities, maintaining and developing personal identity is something close to our...  

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Review from m c (Daughter of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

Finding this hidden gem of a care home for mum almost 3 years ago was such a huge relief! It is a truly wonderful family home-from-home and I look forward to my regular visits, always assured of a cheerful reception from happy staff and residents within a beautiful setting. The new manager has had a massively positive impact: staff morale is noticeably high and the bespoke care they provide each resident is exceptional. The home is light, modern and fresh; warm and welcoming; with the sound of chatter, activity, music and laughter throughout. The sunny atrium bistro, gardens, and full and varied menus and activity calendars are particular highlights. The maintenance and housekeeping staff take real pride in their jobs and provide an excellent service, be it re-arranging personal bedroom furniture and wall pictures to suit residents on Day 1 to promptly labelling and laundering clothes. I cannot recommend this Home, the staff and the level of care more highly, and I do so regularly!

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your very touching review of our Home. Mum is the most special lady and each and every one of us, adore her. As you know, the house is always full of fun and laughter and Mum enjoys very much the company of others. We really do try to deliver the very best and warmest of...  

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Review from C A (Daughter of Resident) published on 12 March 2025 Submitted via Website
Overall Experience
My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow resident or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone.
Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years.

I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

We are so happy you feel Mum is living her best life. We are very proud of our passionate, dedicated very professional staff who pride themselves on delivering the highest standard of personalised care. Daily activity is meaningful and engaging. Family and friends are encouraged to join in to...  

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Review from C A (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your review and for your positive comments regarding our Home and for highlighting how well we take care of our residents. We discuss individual care plans and how we care for residents at daily team meetings. In addition, each and everyday we nominate two 'residents of the day'. This...  

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Review from Cheryl C (Daughter of Resident) published on 27 February 2025 Submitted via Website
Overall Experience
My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff.
The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and dancing, which helped her regain strength. The onsite hair salon was a great convenience.
Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable.
Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive!

I highly recommend Merlin Court for its exceptional care and warm atmosphere.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your amazing review. Mum quickly became very dear to us and our Merlin family! We have a very creative and positive approach to our daily activities and events planner. Our residents and their personal well-being, is at the very heart of everything we do. We recognise the...  

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Review from P G (Son of Resident) published on 17 February 2025 Submitted via Website
Overall Experience

Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over her specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your kind words and for taking the time to share your feelings about Merlin Court. It makes us so happy to know you feel Mum is safe and happy, in our care. We do have such wonderful teams of dedicated staff. Both the care and ancillary teams are longstanding and diligent...  

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Review from D C (Son of Resident) published on 3 February 2025 Submitted via Website
Overall Experience
My mother moved into Merlin Court in late November 2024.

I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am pleased these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

A very kind review. It means a great deal to us to know all our dedicated and considered care is appreciated by not only our residents but also the people that matter most to them. It is a true privilege to have the opportunity to review, support and reassure both residents and families, in the...  

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Review from J P (Resident / Service User) published on 30 January 2025 Submitted via Postal Card
Overall Experience

Have been well looked after and well fed. Friendly.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

So very lovely of you. It is an absolute pleasure and a privilege to have you come for a short visit and then decide to make Merlin your permanent 'forever home.' We are delighted you have chosen to become part of our wonderful family.

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Review from S C (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your kind and positive review of our care service. Staff are very dedicated to the personalised care of our respective residents. The house is always, as you know, full of laughter from both staff and residents and we love to see family and friends joining in. Again we thank...  

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Review from S H (Nephew of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

Good staff, very helpful. The building is well maintained. The food is good.

Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Sincere thanks for your very kind and positive comments. Your appreciation contributes greatly toward building the morale of our Merlin team. All respective teams are highly committed to delivering a quality and personalised service for all our residents and family members. Many thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 19 Feb 2025

    Kelly O'Donnell, Admin at Merlin Court Care Home, will be cutting off her luscious locks in aid of The Little Princess Trust at a special charity event on 15th April...

Upcoming Events

There are no upcoming events for Merlin Court Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Merlin Court Care Home - Avery Healthcare.

Meet the Team (9)

Les Johnson
Les JohnsonJob Title:General ManagerJoined: 2026

I have worked in social care since 1992, and in this time I have managed many homes and teams across different sectors of the care industry.

I am new to Merlin Court and Avery Healthcare, but I am very excited to work in such a caring home in the lovely town of Marlborough.

In my spare time, I am a musician, and I am married with two grown-up sons.

Tahmina Akhi
Tahmina AkhiJob Title:Senior Care AssistantJoined: 2023

I like to spend time with people and enjoy getting to know about their past, as this gives me pleasure in spending time with them. I love what I do more and more day by day.

Before I came to the UK, I worked in a hospital where I also worked shifts.

Qualifications that I have gained include a Bachelor's degree in Civil Engineering, which is my proudest achievement. I am lucky to have a very good family, and I enjoy my job by getting to know everyone.

Rasheed Layeni
Rasheed LayeniJob Title:Care AssistantJoined: 2023

I have worked in care for around 4-5 years before arriving in the UK, I have also looked after my parents when living in Africa. I think that I am good at my job because I am doing exactly what is expected of me by ensuring that I follow the care plan.

My proudest achievement would be bringing my children up and now that they are here with me also.

Lidia Fernandes
Lidia FernandesJob Title:Care AssistantJoined: 2018

I want to make sure that I give the residents a difference between being at home and being in a care home, especially when families are away as we are like one big family. I ensure that everyone is comfortable with us by spending time with them and getting to know them. I was a teacher before this and I wanted something different. Merlin Court is my first care job since moving to the UK.

Qualifications that I have gained are Teaching and Hairdressing, I also have a lot of other qualifications.

My proudest achievement would be that I like to see the residents smile in the morning especially when they say "we missed you".

Shah Prachy
Shah PrachyJob Title:Senior Care AssistantJoined: 2023

I like to help people, which is why I enjoy working here at Merlin, as it is like a home and not a care home. I have three years of experience working within the care sector.

My proudest achievement is that I like to make people happy by laughing and joking.

Daniel Rajan
Daniel RajanJob Title:Care AssistantJoined: 2006

I feel that I am a very happy person and I work with older people who are like my grandparents.

I have ten years experience within the care sector.

I have qualifications that I gained at high school and also Essol Level 2.

I have not held any other positions within the care sector.

My proudest achievement would be my wife who is a nurse in Savernake Hospital. My son who finished university and is working as a cardio physiologist in St Georg's hospital in London.

Esther Githuku
Esther GithukuJob Title:Care AssistantJoined: 2023

I am hardworking and passionate about my job, I feel that I am a patient person.

I have worked at Merlin for a year and a half.

Qualifications gained within the care sector would be ensuring that confidentiality is upheld, Safeguarding awareness, patience and resilient, I ensure that I am empathetic and compassionate, I feel that I have better communication skills, I am able to participate as part of a team.

Other positions held within the care sector is a care assistant and also a support worker.

My proudest achievement would be making a positive impact within the organisation, welcoming challenges, exceeding expectations, achieving academic achievements with a variety of certificates.

Julie Francis
Julie FrancisJob Title:Care AssistantJoined: 2020

I'm a people person, I love looking after people and making sure that they are happy and smiling, clean and presentable. I also enjoy talking to them and seeing if there's any concern's.

I have two years experience within the care sector before working at Merlin Court.

I have a hairdressing qualification.

I originally started working as a part of the housekeeping team when I first started at Merlin.

My proudest achievement would be having my sons.

Babs Rogers
Babs RogersJob Title:Care AssistantJoined: 2018

I am very cheerful and happy. I love to care for people and make sure they are getting the best they can out of later life. I love seeing the residents happy and doing activities with them.

My proudest achievement is working within the care sector for 34 years and still love working with residents.

Frequently Asked Questions about Merlin Court Care Home - Avery Healthcare

What types of Care is Merlin Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merlin Court Care Home - Avery Healthcare have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Merlin Court Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Merlin Court Care Home - Avery Healthcare to the centre of Marlborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Merlin Court Care Home - Avery Healthcare has an Enhanced Service -more info.