Barchester White Lodge Care Home, Swindon, Wiltshire
Barchester White Lodge Care Home, Swindon, Wiltshire
Barchester White Lodge Care Home, Swindon, Wiltshire

White Lodge Care Home is a converted hunting property, thoroughly renovated for the practice of professional care within picturesque surroundings, with a lake for its backdrop.

Highly qualified staff provide person centred care to adults with residential, nursing needs and those living with a Dementia and work tirelessly to enrich the lives of their residents through expert care and meaningful occupation.

A programme of activities is offered, including special events and entertainment and regular trips out and about. A music therapy programme is also provided through group and one to one sessions. A professional chef heads up The White Lodge kitchen team who create nutritious and delicious menus for residents, families and guests to enjoy.

A warm welcome always awaits you at the White Lodge and Manager Mandi looks forward to seeing you soon!

Group: Barchester Healthcare Ltd

Person in charge: Mandi Short (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Head/Brain Injury • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 80

Shared Rooms: 0

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors always welcome. Pop in for a coffee.

Latest Care Quality Commission* Report on Barchester White Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester White Lodge Care Home has a Review Score of 9.5 (9.503)

The Review Score of 9.5 (maximum of 10) for Barchester White Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Barchester White Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.503 for Barchester White Lodge Care Home is calculated as follows: ( (113 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 199 Ratings = 4.503

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester White Lodge Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 16 Reviews ÷ 16 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester White Lodge Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester White Lodge Care Home

  • Wife of Resident/Service User
    6
  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My uncle has recently moved into Barchester White Lodge Care Home. We have noticed a vast improvement in him and wanted to note that we are extremely pleased with his change in mood and the care that he is receiving.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband entered White Lodge on 21 August 2017. He has advanced Alzheimer's disease and has not spoken for many months. Today, while listening to Country and Western music in the sitting room at Tree Tops, I asked if he was enjoying the music, to which he replied a joyous yes.

He seems much more alert than in his previous care home and is kept both clean and comfortable.

It is a relief to know his needs are being met.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved in 8 weeks ago. None of us knew what to expect but we were welcomed warmly and much re-assured. 8 weeks later and mum has benefitted from the care she has received. She is safe, cared for and well-nourished. Most of all, she is happy and engaging well with staff and residents alike. We are very pleased with our decision and our choice of care home. Thank you from all the family.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After spending three lots of respite care in White Lodge and trying out three other homes, I decided to become permanent here. After 6 weeks I am satisfied I made the correct choice. Nothing will ever be perfect, the food is boring and very often cold on arrival (my pet hate). Medication time is unreliable. I understand this is unavoidable. The staff are wonderful.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Very efficient, helpful staff assisting with the transfer from York Hospital to the care home. His arrival was warm and welcoming along with a hot meal. He has felt comfortable and happy as he can be as he is very poorly. Good for the family too as we can come and go as we please and most of the time, there is support for us too.

How likely would you be to recommend Barchester White Lodge Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mums care continues to be good, she's happy, always smiling and singing. She enjoys the activities this month especially the music. We are looking forward to the summer fete.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife moved into the care home on the 1st December 2016 for a trial 4 weeks. She settled well and became a permanent patient. The nursing staff are very caring and there are enough nurses and carers to be able to keep an eye on her. The activities are well organised and good fun. Visitors can attend and take part. The home has beautiful surroundings so summer months will allow outside visits in the garden.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

White Lodge is warm and welcoming. The rooms are bright and clean. There are several communal areas on each floor which are regularly used to host the variety of activities that are organised thoughtfully and expertly by the activities team to cater for the needs and personalities of the different residents. They enhance life at White Lodge and highlight White Lodge as excellent. In my experience, the care team are kind and friendly and treat residents with courtesy and dignity. The housekeeping team work hard and do a good job keeping everywhere clean and fresh and I am impressed that clothes are laundered and returned promptly. The catering team are hardworking and produce wonderful food.

How likely would you be to recommend Barchester White Lodge Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

A good reception area and pleasant staff. The staff have a difficult time in accommodating all the different needs of the residents and do not have time to do many activities, besides the nursing needs. Staff are pleasant and have a good understanding of residents needs.

How likely would you be to recommend Barchester White Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

On arrival the staff were welcoming, the room prepared and my husband settled quickly. He is comfortable here because the carers and nurses are familiar and that gives him an added sense of security. The meals are varied and he enjoys the curries which are one of the specialities of the chef.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a beautiful care home nothing like I was expecting. It was so warm and welcoming, I was put at ease straight away. It's one of the most important decisions you have to make for your loved one and also the most difficult one. All of the staff were friendly and it was comforting to know they were looking after my husband with warmth and compassion.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We moved my mother-in-law from her previous care home to White Lodge because we were extremely dissatisfied with the standard of care. In contast, over the past 9 months, our experience at White Lodge has been the exact opposite. Within days of arriving her health, mental state and wellbeing was markedly improved. The care staff are first class, they are attentive, caring and very friendly. The nursing team are thoroughly professional, the management team is properly focused and is well supported by efficient domestic, front of house, admin and catering staff, The food is excellent. The home should be a benchmark for those aspiring to provide quality care.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a retired Professor of Psychology, I can only remark that this care home has provided first class care for my mother since she arrived. This really is a home from home where not only has my mother been made welcome but also the rest of the family. The whole ethos of the home is to support the family and they do this well. The home should be a benchmark for those aspiring to provide quality care. Don't rely upon inaccurate CQC reports!

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful carers to our dear mum. Nothing is too much trouble. Always answer any of our questions. Truly amazing.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

I find White Lodge a very nice, friendly home. The staff here are very nice caring people and they always try to be helpful to my husband and are patient with him when sometimes he can be difficult. He has a nice room with a lovely view and the grounds are lovely to walk around in the summer. I feel I can visit him at any time and am always made welcome by the staff. Overall my husband is in good hands here.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

White Lodge used to be the best care home in the locality. Unfortunately, over the last 2-3 years, the quality of care and the activities have deteriorated largely due to recruitment problems. Most of the staff are excellent as individuals but they are too thinly spread. On occasions, we have found our aunt in the same clothes for 2-3 days. We are not entirely happy and the high cost is not justified by high quality, as it was before. However moving our aunt would be disruptive, so we will watch and wait for now.

How likely would you be to recommend Barchester White Lodge Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

Very friendly staff and clean rooms.

How likely would you be to recommend Barchester White Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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