Review from J L (Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

The issues that I experience when I first moved in here were dealt with immediately. I have now settled in very well and all the care workers etc are so kind and lovely and make it feel just like home.

Reply from Robert Strzelczyk, Operations Manager at Park View Nursing Home

Thank you very much for your review. I am pleased that we were able to address your concerns effectively. We will pass on your kind comments to staff at Park View.

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Review from R K (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

Dad has been in Park View since last year and they have been excellent. They are kind, caring, efficient and organised. I was caring for dad, but I feel reassured that he is now getting great care from such nice people.

Reply from John Chapman, Operations Manager at Park View Nursing Home

Many thanks for your feedback. It is lovely to hear that you see the team and care being given at Park View, in such a positive light. I will pass on your lovely message to the Team.

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Review from Caroline S (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience

All staff are really helpful and caring.
Office staff exceptional, really helpful.
Clean premises, staff plentiful. Activities on regularly.

Reply from Carmen Banks, Manager at Park View Nursing Home

Thank you for your feedback Caroline, much appreciated.

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Review from G C (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the way my father has been looked after. He has several medical needs and the nurses at the home do a marvellous job. I was caring for my father for the last four years after my mother died and I know how difficult and stressful it can be. Being at Park View has been better for both

my father and me. Knowing he is being cared for and nursed twenty-four hours a day is a good thing all round.

Reply from Carmen Banks, Manager at Park View Nursing Home

Thank you for your feedback, much appreciated.

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Review from H P (Sister of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

When visiting having shown a negative Covid test and donning a mask, I find my sister in her neatly made-up bed, watching TV. The room is pleasant, warm and tidy. The door is open sp she can see the staff and they can see her. Water is always by the bed though she has to ask someone to help her drink.
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staff who attend her are kind and friendly. Although she says little she appears content and pain-free. She has a good relationship with her carers. They speak to me if there is a problem. I have no concerns.

Reply from John Chapman, Operations Manager at Park View Nursing Home

Thank you Helen for your feedback
Much appreciated.
It is good to hear that you have no concerns regarding the care and support of your sister at Park View.
We will continue to ensure all is done to maintain and improve our service where necessary.
John

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Review from J B (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care and compassion and empathy from staff. Good communication and very approachable.
Despite the appearance of the building and limited facilities and some areas of the garden access, the most important targets are being achieved and that is down to the careing staff, many thanks to them

all.

Reply from John Chapman, Operations Manager at Park View Nursing Home

Many thanks for your feedback. Great to hear that you feel that the care given by our team at Park View is of an excellent standard.
We will continue to invest to improve our physical environment and maintain the homely feel that is characteristic of Park View.
John

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Review from M H (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother spent three years at Park View. The staff were wonderful, caring for her every need as her dementia progressed. The home was clean and the family were always made welcome.

Reply from John Chapman, Operations Manager at Park View Nursing Home

Thank you for your lovely feedback.
Much appreciated.

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Review from Brain B (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience

A private care home employs nurses (not NHS) who are not empowered to offer any NHS treatment without the express provision of visiting a GP (weekly).

Reply from John Chapman, Operations Manager at Park View Nursing Home

Many thanks for your feedback, Brian.
Much appreciated.

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Review from Linda J (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

I am happy with everything the staff do.

Reply from Jo Butler, Manager at Park View Nursing Home

Thank you, Linda, we are so pleased to hear your thoughts. We have a great team who really do care about all our residents.

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Review from Lisa S (Respite Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

I think Park View Nursing Home is a fantastic nursing home. I went in for respite and ended up here for 4 months they treated me so well.

Reply from John Chapman, Operations Manager at Park View Nursing Home

Thank you for taking the time to give this feedback Lisa.
We, at Park View, are very happy that you feel well supported and cared for.

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Review from C G (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

Since my mother has been at Park View her health has improved. The nurses and care staff are exceptional. She is well cared for and looks a lot cleaner. Her room is very comfortable with her own TV and allowed to have her own pictures on the wall. We couldn't imagine a better place for her to stay.

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Review from A V (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother is kept comfortable, with wonderful attention by all staff, who are attentive and sympathetic to her condition. I wouldn't hesitate to recommend this nursing home.

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Review from G V (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Park View is an excellent nursing home where the staff and management really care about their residents. Nothing is too much trouble and time is given to every resident.

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Review from P B (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother, aged 96, moved from a nursing home in Cardiff to Park View in August 2018. She was welcomed and settled very quickly. The staff are very caring and very fond of her. The food is good and varied, and Mum is always clean and well dressed. She enjoys all the musical entertainment which is provided,

and the many celebrations. Family are always welcome too, communication is good and staff are very friendly. Park View isn't luxurious, but that isn't important as the care and atmosphere are excellent.

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Review from A B (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

Dad became a resident in September 2019 after leaving hospital. We specifically chose Park View as my late mother-in-law was nursed here for the last three and a half years of her life, so we were aware of the high standard of care, professionalism and dignity offered. The staff are always happy, smiling

and welcoming and caring towards all of our family. As a family, we are all very happy with the care and support that dad is receiving and for the care and support offered to mum also - it means a lot. Thank you.

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Review from M L (Sister of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

Perfect, all-round care.

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Review from Edward L (Son of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience

Our mother stayed here for the last two weeks before her passing. The care she received was excellent and we could not have been more content with all of the staff. They treated all of our family with great respect and they became part of our family. If anyone is looking for a place for their loved

ones, this is the home to choose. You are able to visit day or night, which we found to suit us all.

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Review from Jan L (Son of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience

My Mother was offered a residency for end of life care. After visiting the Nursing home, it was decided this was our preferred placement for my Mother.
Over the 2 weeks prior to my Mother's passing, we as a family, could not wish for any better place for my Mother to be.
The security was more than

sufficient. It came across as a well run and organised place. The food was of a very high standard, with choices to match.
The staff could not have done more to make my Mother comfortable. They were very attentive to our needs. Very friendly, and the patience of Angels.
All the staff deserve a pat on the back.
I would give Park View a 5-star rating for the care it provided for Mother.
Well done to all the carers and nurses.

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Review from R M (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

From the very first visit when looking for a home for mum to the time mum passed away, we were always made to feel welcome. Mum was looked after and nothing was too much trouble for the staff. The atmosphere of the premises was more of a family home rather than an institution.

Reply from Angela Rogers, Manager at Park View Nursing Home

Thank you for your kind review. The whole team at Park View try hard to provide excellent person-centred care and make the residents feel at home.

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Review from Heather F (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience

The staff welcomed both mum and us, her family, with open arms to the home from home that is Park View. They supplied all the practical care needed and more, always approachable and supportive of us all. The home is well staffed who all do their utmost to meet residents' needs, often going the "extra

mile" with her personal care and our involvement.
We were fully confident in the care mum received, which gave us piece of mind when she became very unwell and we couldn't be with her all the time. Mum's sister also became a resident and staff ensured they could spend time together when able. Many at Park View became our friends, so many thanks to you all for everything.

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Park View Nursing Home

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