St Giles Care Home - Avery Healthcare

Thank you.

The only bug bear is the loss of clothing and blankets which are all labelled. Sometimes he's left very late for his lunch due to him only wanting sandwiches.

A wonderful care home. The staff and whole team are amazing and supportive, always showing care and compassion to residents and visitors alike. They are incredibly welcoming and the home is always clean and well presented. The home has no odour or mess, unlike other homes I've visited. An incredibly lovely place!

After looking after my Mother for a few years I found it becoming very difficult, she refused any treatment and help from carers and nurses. I would wake with a dread of what the day would bring. The first day in St Giles I felt like a weight had been lifted off my shoulders. The nurses and carers were wonderful, like a home from home, so pleasant and caring. A big thank you to all staff at St Giles.

The lady in well-being stretches out her arms to all; she will know if you're feeling down and do her best to pick you back up. She's so kind to the patients. All the staff are professional with patience and diligence.

Overall, very satisfied.

The cleaning is not great.

St Giles offers the best care. I love the professional yet friendly staff and how they manage to provide such a family, friendly environment. I always feel as though I'm visiting Mom at a friend's house, not a care home, and that is 100% due to the staff, whether they are admin, carers or nurses - each and every one of them are amazing.

I came here to visit a friend. It was friendly and welcoming with a nice seasonal feel and Christmas refreshments.

Very good care - that's all that matters, in my opinion.

Dad was admitted to St Giles to spend his final months of life. All staff that had contact with Dad were caring, compassionate and truly amazing people who clearly love the work they do. Communication from management could and should be better; at times, it did feel like the family were left out in the cold.

We know my mother is very restricted in movement; however, perhaps she could be encouraged more to leave her room and enjoys the lounge, library and dining room.

Communication with the home could be better. Difficult to get any kind of information. Not transparent.

I have found that the care home is very satisfactory for the needs of the residents.

As a long-term resident, my father received very good care at this home, and the staff didn't just care for him but for my elderly mother too, who visited over many years. I know that the staff really knew my father well and understood his needs. Senior care staff are highly skilled and knowledgable about their resident's medical and emotional needs. I can only thank all staff, carers, cleaners and activity leaders for their love and kindness to my father.

All residents seem to be treated with great care.

Since my mother came, she has improved her quality of life and definitely has more enthusiasm for daily activities. The staff are very friendly and welcoming; they always try to help with any request.

My mother has been in St Giles since May. Unfortunately, she has dementia, and it's very hard leaving her. I am so grateful for the lovely care she receives from the nurse on the 2nd floor; she really does give me peace of mind knowing my mother is in good hands when she is on.

Our sister was 90 in July, and none of the family could visit, so the manager of St Giles did a fantastic surprise for her with a great cake, balloons and a lovely tea. We thought it was wonderful that they took all that trouble to make her day special. We, as a family, cannot praise the care that they are giving enough. Thank you all.

My aunt was sent to St Giles from the hospital in April 2020 having suffered a stroke at home in March 2020. Obviously, very strict Covid restrictions were in place at the time of her admittance. The staff did their best under the circumstances to engage with us and to give my aunt all the support she needed. Now with the restrictions fully lifted, we are able to visit and communicate with my aunt, and the staff and my aunt is able to get involved in all the activities and events run in the home. My aunt has gone from strength to strength, and it has given her a new lease of life.