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- St Giles Care Home - Avery Healthcare

Great experience. Very pleasant. Very clean and lovely staff.Jenifer W(Granddaughter of Resident/Service User)

St Giles is a great home and I would highly recommend for anyone looking for a care homeJack M(Friend of Resident/Service User)

Mum loved her own room, which we were able to personalise.Joy W(Daughter of Resident/Service User)

Great experience. Very pleasant. Very clean and lovely staff.Jenifer W(Granddaughter of Resident/Service User)

St Giles is a great home and I would highly recommend for anyone looking for a care homeJack M(Friend of Resident/Service User)

Mum loved her own room, which we were able to personalise.Joy W(Daughter of Resident/Service User)

Avery’s St Giles Care Home is a modern, purpose-built nursing home in Tile Cross, to the east of Birmingham. Welcoming couples and companions who aim to continue their care journey together, the home provides residential, nursing, respite and dementia care services.
Comprising two floors dedicated to round-the-clock nursing care and support and an additional floor for residential care, St Giles Care Home in Birmingham ensures compassionate assisted living. The highly trained...
Care Provided by St Giles Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Giles Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact St Giles Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Ruth Orton (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (2)
St Giles Care Home - Avery Healthcare Reviews (88)
St Giles Care Home - Avery Healthcare has a Review Score of 9.6 (9.584) out of 10, based on 16 reviews in the last 2 years.
Over all time St Giles Care Home - Avery Healthcare has 88 reviews.
This review relates to my 88-year-old uncle who has now been resident at St Giles for 12 months. He was living alone and was unable to care for himself. Having looked around the area for a suitable home, we found right from the start the management and staff were approachable and helpful, and the home itself appeared to have a happy atmosphere. I feel we could not have made a better choice. Right from day one he was well looked after and cared for by all of the staff and management team. Understandably it took him a while to settle in, but now he is like one of the family, contented, well-fed, happy and so well looked after. He takes part in the activities that are organised on a daily basis (there is always something going on). With the Covid-19 situation that is ongoing, the home were quick to identify the seriousness of the situation and straightaway went into lockdown in order to safely protect the residents. I cannot thank the staff enough for the care they give him.
St Giles has a wonderful, warm and friendly atmosphere. The staff are outstanding and since my dad joined them, have really given him a fantastic quality of life despite his ill health. St Giles has really changed my opinion of care homes and the reputation they have.
My mother is treated with respect, compassion, courtesy by management, carers, and indeed all the staff at St Giles. She is fully compos mentis and engages with everyone. The care she has received during the current coronavirus pandemic has been excellent and is much appreciated by my mother and all her family.
St Giles is a warm and friendly home with very supportive staff. My friend stayed at St Giles for some rehabilitation and made a speedy recovery. Would definitely recommend.
My grandad lives at St Giles and has been there for about 3 months, I can’t say enough about the team there. My grandad is the happiest he has been for a while, the residents are well looked after, the staff always willing to help, he is spoilt with attention. The managers always come to say hello and speak to him, I wasn’t sure about a care home at first because of horror stories in the news but was the best decision we could have made, keep up the good work St Giles.
Management had a very negative attitude to minor reasonable requests.
Just small, but "every day" features we would like to thank you for; to list three things, among many others.
1. The wine glasses on each dining table.2. The large 'Menu' board on the dining room wall.
3. Most importantly, residents and staff were totally unhurried over finishing breakfast, chatting and having another drink.
And that this felt like a hotel and was a pleasant place to spend time with our loved Auntie.
My mum has been a resident of St Giles for over 12mths now. The managers are brilliant, so approachable and will go out of their way to help us. Mum is treated with the utmost respect and dignity by all the staff who may I say are so kind and work so hard to provide the best care they can, I can live my life content and happy knowing that my mum is being given such wonderful care whilst I’m not able too due to work commitments. They do lovely personal things like birthdays, Xmas, always make mum feel special, we had a fabulous day out to Weston this month and the staff worked so hard to give the residents a day to remember. It’s the personal touch you wouldn’t find in many care homes. Thank you all so very much.
Staff were fantastic and the manager was so lovely and helpful.
Great home.
Had a very good experience, the staff are lovely. Would very much recommend this care home. The home is very clean and the food is lovely.
The staff work tirelessly to ensure that the patients are well cared for. Nothing is too much trouble. The services and care they provide is excellent and they have the bedside manner to support this. A great home.
Don't be fooled by the brochure. This place is disgusting. My mother came to this home today, for respite from Solihull Hospital, having suffered a stroke. She was found by my sister, just dumped on an unmade bed, with no pillows and no water or food offered. My sister went straight to matrons office to ask why and was told it's down to the staff, no, the buck stops with the matron, why didn't she check that everything was OK when my mother arrived, or is a meet and greet beneath her? There's no TV, as advertised in the brochure, so my mom was just lying on her unmade bed staring into space! When my sister left my mom was in tears. Is this how they treat their residents? Perhaps social services will need to get involved or an unexpected visit from CQC?
Always kept clean and tidy.
Everything done is for the benefit of the residents.
Thanks to your lovely team.
My aunt loves it that much she didn’t want to leave, she had so much fun with the activity team.
Beyond disappointing experience - no greeting or formal introductions for my 89-year-old mother. She was allocated a room with a cracked, leaking toilet and was left to walk in socks (she could not wear slippers as feet bandit swollen) like this for 3 days. I gave up and took her home. We were told no one could repair it till the Monday - she arrived Friday! So unwelcoming and not very caring! My complaint not yet addressed - very very disappointed.
Could not fault the care home.
Mom is cared for with lots of respect and is very happy with the standard of care she gets. Sometimes it can get busy but they always explain and then come and help Mom. All the staff are friendly and helpful. Always something going on to keep Mom busy. Most importantly, Mom feels safe and happy.
They could not do enough for my mother and our family- we all felt very much at home. We cannot thank them enough. St Giles have a very special team of staff that will be hard to find anywhere else.
When my husband came to reside here, I was a bit unsure about the place. My husband took a while to settle in. Over the last few weeks, things are a lot better. I have come to understand the workings of the home and how hard the staff work, and their dedication. If I had any doubts before, I don't now. Well done everyone involved. Full marks!
I'm disappointed in this care home. My dad stayed for a while after a stroke and was often not looked after correctly. He had a fall the first night, was given drinks without thickener and stodgy food when on a pureed diet. His room was left for days without being cleaned.
The last few days he was there being the worst; with his bed not changed, floor not vacuumed, bins not emptied, urine and wet tissue all over the bathroom floor with dirty pads piled up.
I'm grateful to the few that did their job correctly but cleaning standards are low.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for St Giles Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for St Giles Care Home - Avery Healthcare.
Meet the Team (0)
There are no Team Members posted yet.
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