St Giles Care Home

122 Tile Cross Road, Birmingham B33 0LT

St Giles, built around a central courtyard garden, offers nursing care over two floors and residential care on the top floor. Like Albion Court, it is located in the Tile Cross area between Birmingham and Solihull. It aims to give compassionate support both to those who have had to give up independent living and also to their loved ones.

Friends and families are warmly welcomed to visit and play a part in steering home life. A programme of stimulating activities, including keep-fit, quizzes, sing-a-longs, film screenings and reminiscence therapy is organised by a dedicated team.

Food is freshly cooked on the premises and all dietary requirements can be accommodated.

Group: Avery Healthcare Group

Person in charge: Debbie Rowley (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Residents old aged requiring nursing care. Ages 65+.

Single Rooms: 62

Shared Rooms: 2

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single from £795 Nursing Care Single £505 – £850 (These prices are only a guideline, please contact St Giles Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on St Giles Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.4 out of 10 for St Giles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for St Giles Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for St Giles Care Home is calculated as follows: ( (129 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 175 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for St Giles Care Home is based on 10 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 10 Reviews ÷ 13.2 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 St Giles Care Home has a Review Score of 9.4 (9.375) out of 10 and an Average Rating of 4.6 out of 5 from 15 Reviews over all time

Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Giles Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to St Giles Care Home

  • Friend of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

It is a lovely caring place the staff are so friendly and have a lot of time for the residents, and do a lot of fun activities with them and get them all to join in.
Could not fault the care home.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum was admitted to St Giles Care Home after a broken hip and arm in Jan 2018. She is now a full-time resident. I cannot fault the management team and carers here they are first class. Mum always well looked after, clean and happy. Food is superb, the manager is excellent and so lovely and caring. Would highly recommend St Giles Care Home.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mom is cared for with lots of respect and is very happy with the standard of care she gets. Sometimes it can get busy but they always explain and then come and help Mom. All the staff are friendly and helpful. Always something going on to keep Mom busy. Most importantly, Mom feels safe and happy.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I just want to say this is an amazing home. Everyone on staff team care and look after my aunt's every need. She is constantly telling me how happy she is here and how good "all the girls are" and how hard working they are. I especially want to say thank you to the housekeeper and her staff and how clean my aunt's room is and how they don't mind dusting all her ornaments.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

All the staff including Carers, Nurses, Reception, Manager showed compassion, empathy and humanity towards my mother and our family. We were all amazed by this because we had post care at my mother's previous home.
They could not do enough for my mother and our family- we all felt very much at home. We cannot thank them enough. St Giles have a very special team of staff that will be hard to find anywhere else.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

When my husband came to reside here, I was a bit unsure about the place. My husband took a while to settle in. Over the last few weeks, things are a lot better. I have come to understand the workings of the home and how hard the staff work, and their dedication. If I had any doubts before, I don't now. Well done everyone involved. Full marks!

How likely would you be to recommend St Giles Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

I'm disappointed in this care home. My dad stayed for a while after a stroke and was often not looked after correctly. He had a fall the first night, was given drinks without thickener and stodgy food when on a pureed diet. His room was left for days without being cleaned.

The last few days he was there being the worst; with his bed not changed, floor not vacuumed, bins not emptied, urine and wet tissue all over the bathroom floor with dirty pads piled up.

I'm grateful to the few that did their job correctly but cleaning standards are low.

How likely would you be to recommend St Giles Care Home? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.3 out of 5

This is a lovely home to visit. The staff are so friendly and welcoming and nothing is too much trouble. The Home Manager is always around and very approachable. The decoration of the home is beautiful. There is a varied activities programme.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Our friend has great difficulty in moving or communicating.
Visiting her, since she was moved to St Giles about six months ago, we see the staff looking after her in a respectful, good-humoured and kind manner. She is brought into the lounge regularly and proper records are kept of pressure relief.
St Giles is clean and welcoming and our impression is that our friend is well cared for.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

What a lovely home. Staff are friendly and approachable and cared so much.
I spoke with the manager, who was caring and listened she was around the home which was reassuring and had a good rapport with her team. The deputy is a lovely person and knowledgeable.
The care received is excellent and this home needs to be recognised for the good things it does.
Well done to all at St Giles a credit to care homes.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff were friendly and caring and the home was beautiful
We only stayed a short while but the home staff and management team were all excellent with us and the other residents
I will be happy to tell others how good it was.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

St Giles is an upcoming and vibrant environment, with many plans ahead in improving the home for the sake of the residents. I am excited to see the future changes each time I visit the home. I am really enjoying seeing the Facebook page of all the new activities and day trips happening, it really helps to advertise the home showing these activities happening as I do not always get to visit the home on a certain date and time.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Very welcoming atmosphere. The staff are very friendly. The residents always appear very happy and well looked after. The home is currently going through a refurbishment which is very exciting for visitors and the residents.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Amazing care home. Staff are very welcoming and very polite/friendly. They answered every question asked. Would definitely recommend this home to anyone looking for care for their loved ones. Very good!

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I have been assisting in care homes for at least five years now. In that time I have seen homes where there are many good aspects, but never one where everyone seems to be pulling together to achieve the best they can for their residents until I arrived at St Giles that is.
The management style allows everyone, including residents, to get involved in how the home functions, allowing residents to feel valued and staff to take ownership of everything they do.
Part of working in a care home inevitably brings you into contact with people in the final phase of their lives. I can honestly say the dignity and respect shown to residents and their families at this time, at St Giles, is the best I have seen.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for St Giles Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

February 2018

April 2017

Job Vacancies