St Giles Care Home, Birmingham, West Midlands
St Giles Care Home, Birmingham, West Midlands
St Giles Care Home, Birmingham, West Midlands

St Giles, built around a central courtyard garden, offers nursing care over two floors and residential care on the top floor. Like Albion Court, it is located in the Tile Cross area between Birmingham and Solihull. It aims to give compassionate support both to those who have had to give up independent living and also to their loved ones.

Friends and families are warmly welcomed to visit and play a part in steering home life. A programme of stimulating activities, including keep-fit, quizzes, sing-a-longs, film screenings and reminiscence therapy is organised by a dedicated team.

Food is freshly cooked on the premises and all dietary requirements can be accommodated.

Group: Avery Healthcare Group

Person in charge: Debbie Rowley (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Residents old aged requiring nursing care. Ages 65+.

Single Rooms: 62

Shared Rooms: 2

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single from £795 Nursing Care Single £505 – £850 (These prices are only a guideline, please contact St Giles Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on St Giles Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 01 Feb 2018

General Nursing

Reviews

7.9 St Giles Care Home has a Review Score of 7.9 (7.897)

The Review Score of 7.9 (maximum of 10) for St Giles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for St Giles Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.495 for St Giles Care Home is calculated as follows: ( (71 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 105 Ratings = 4.495

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.402 Points relating to the number of positive Reviews for St Giles Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.2 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Giles Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to St Giles Care Home

  • Friend of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • more

I'm disappointed in this care home. My dad stayed for a while after a stroke and was often not looked after correctly. He had a fall the first night, was given drinks without thickener and stodgy food when on a pureed diet. His room was left for days without being cleaned.

The last few days he was there being the worst; with his bed not changed, floor not vacuumed, bins not emptied, urine and wet tissue all over the bathroom floor with dirty pads piled up.

I'm grateful to the few that did their job correctly but cleaning standards are low.

How likely would you be to recommend St Giles Care Home? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Very Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Poor

Safety / Security: Very Poor

Rooms: Very Poor

Value for Money: Don't Know

This is a lovely home to visit. The staff are so friendly and welcoming and nothing is too much trouble. The Home Manager is always around and very approachable. The decoration of the home is beautiful. There is a varied activities programme.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our friend has great difficulty in moving or communicating.
Visiting her, since she was moved to St Giles about six months ago, we see the staff looking after her in a respectful, good-humoured and kind manner. She is brought into the lounge regularly and proper records are kept of pressure relief.
St Giles is clean and welcoming and our impression is that our friend is well cared for.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

What a lovely home. Staff are friendly and approachable and cared so much.
I spoke with the manager, who was caring and listened she was around the home which was reassuring and had a good rapport with her team. The deputy is a lovely person and knowledgeable.
The care received is excellent and this home needs to be recognised for the good things it does.
Well done to all at St Giles a credit to care homes.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were friendly and caring and the home was beautiful
We only stayed a short while but the home staff and management team were all excellent with us and the other residents
I will be happy to tell others how good it was.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

St Giles is an upcoming and vibrant environment, with many plans ahead in improving the home for the sake of the residents. I am excited to see the future changes each time I visit the home. I am really enjoying seeing the Facebook page of all the new activities and day trips happening, it really helps to advertise the home showing these activities happening as I do not always get to visit the home on a certain date and time.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very welcoming atmosphere. The staff are very friendly. The residents always appear very happy and well looked after. The home is currently going through a refurbishment which is very exciting for visitors and the residents.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Amazing care home. Staff are very welcoming and very polite/friendly. They answered every question asked. Would definitely recommend this home to anyone looking for care for their loved ones. Very good!

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been assisting in care homes for at least five years now. In that time I have seen homes where there are many good aspects, but never one where everyone seems to be pulling together to achieve the best they can for their residents until I arrived at St Giles that is.
The management style allows everyone, including residents, to get involved in how the home functions, allowing residents to feel valued and staff to take ownership of everything they do.
Part of working in a care home inevitably brings you into contact with people in the final phase of their lives. I can honestly say the dignity and respect shown to residents and their families at this time, at St Giles, is the best I have seen.

How likely would you be to recommend St Giles Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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