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- St Giles Care Home - Avery Healthcare

Great experience. Very pleasant. Very clean and lovely staff.Jenifer W(Granddaughter of Resident/Service User)

St Giles is a great home and I would highly recommend for anyone looking for a care homeJack M(Friend of Resident/Service User)

Mum loved her own room, which we were able to personalise.Joy W(Daughter of Resident/Service User)

Great experience. Very pleasant. Very clean and lovely staff.Jenifer W(Granddaughter of Resident/Service User)

St Giles is a great home and I would highly recommend for anyone looking for a care homeJack M(Friend of Resident/Service User)

Mum loved her own room, which we were able to personalise.Joy W(Daughter of Resident/Service User)

Avery’s St Giles Care Home is a modern, purpose-built nursing home in Tile Cross, to the east of Birmingham. Welcoming couples and companions who aim to continue their care journey together, the home provides residential, nursing, respite and dementia care services.
Comprising two floors dedicated to round-the-clock nursing care and support and an additional floor for residential care, St Giles Care Home in Birmingham ensures compassionate assisted living. The highly trained...
Care Provided by St Giles Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Giles Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact St Giles Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Ruth Orton (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (62)
- Couples/Companion Rooms (2)
St Giles Care Home - Avery Healthcare Reviews (88)
St Giles Care Home - Avery Healthcare has a Review Score of 9.6 (9.584) out of 10, based on 16 reviews in the last 2 years.
Over all time St Giles Care Home - Avery Healthcare has 88 reviews.
We did not have a good experience and have moved Mum to another home. We found communication lacking and attention to issues like looking after clothing and making sure Mum was wearing her own clothes and that her clothing was clean we’re not adhered to. We weren’t able to personalise her room due to Covid but sent pictures in which we’re not put up for her.
Thank you for taking the time to review St Giles Care Home. I would like to apologise that the level of communication from St Giles was not up to our usual standard. I shall take this on board to ensure that family members receive a better level of communication moving forward. We are sorry that...
My referral to come from the hospital was for physiotherapy rehabilitation. With this objective doing focus, I came away feeling satisfied this was achieved. Also, the domestic care aspects were totally satisfactory.
Thank you for taking the time to review St Giles Care Home. It was a pleasure to care for you here at St Giles on your respite stay. Our staff team do a fantastic job at creating a warm and welcoming environment for all residents. We are glad that you enjoyed your time here. Best wishes.
Very pleasant.
Very clean and lovely staff.
Thank you for taking the time to review St Giles Care Home. We are delighted to hear how satisfied you are with our home, and the excellent work our staff carry out daily to deliver an exceptional standard of care to all our residents. Best wishes.
The staff are so kind she said. We just could not visit that was the sad thing.
Big thanks to St Giles and the one in charge was really caring my wife said bless you all.
Thank you for taking the time to review St Giles Care Home. It was a true pleasure to have your wife stay with us for her respite stay. Our nurses and entire staff team go above and beyond daily to ensure each resident enjoys a comfortable and welcoming time with us. We are delighted to hear that...
Mum became a resident at St Giles following a spell of respite. The staff were supportive and friendly. The wellbeing team provided a good range of activities, including crafts, bingo and special events such as VE Day. Staff kept me updated about mum’s health and any issues. Mum loved her own room, which we were able to personalise. She had her TV/music, colouring, and her cuddles around her. Her room was kept clean and tidy, clothes and named (if you pay for the service). Always a good choice of food depending on the resident’s needs, including soft foods or build-up drinks if required. Before Covid a hairdresser and chiropodist would visit weekly and GP as and when required. Sadly Mum passed away on the 4th of April 21. I was grateful to the care staff that they were with her at the end, and she was not alone. They notified me straight away and kept me updated. Thank you to the manager and all the staff team for the continuing support and care of Mum whilst with them.
Thank you for taking the time to review St Giles Care Home. Thank you for your kind words about our home. Your mother was very much a member of our St Giles family, and we all loved your input and acts of kindness towards the residents and staff. Please, when you are able to pop in for a coffee and catch up with the team and residents who all miss you tremendously. Best Wishes.
Mum said the nurses were so sweet and caring.
I really had to post a review to say how grateful we are.
Some of her laundries were lost, but who cares when our mom is home and smiling again!
Thank you from the bottom of our hearts.
Thank you for taking the time to review St Giles Care Home and for your kind words. Our highly trained staff team always ensure to go over and above the standards to ensure all our residents are made to feel welcome/at home in the loving community that we create. It was a true pleasure to have your mother stay with us. Best wishes.
Due to Covid, no visits were made to the hospital. Admission to the hospital the 10th of October. Admission to St Giles 11th of November. St Giles picked due to good reviews on the website and being near for visits. The only contact was through phone until the 20th of December. I did speak to my friend through speakerphone which depended on what member of staff answered on the care home phone. I had supplied a mobile phone but often it was not charged. I did not see my friend till 20th December and was devastated to see how she was as the last time I saw her was 10th October prior to admission to the hospital. The staff at St Giles said they only knew her as she was on admission.
My mom was admitted for respite and rehab post-surgery.
The physio team are so brilliant and gave her the confidence to progress.
The nurses and care staff are so lovely and always tried to do their best given the awful Covid crisis.
I only have admiration for how hard they work.
My mom would love to revisit the home to say thanks to the amazing staff.
Thank you so much, St Giles, we are eternally great full.
Thank you for taking the time to review St Giles Care Home. Our staff team are delighted to hear such kind words about them and our home. We are so pleased to hear your mother enjoyed her experience at St Gile; it was a pleasure to have her stay with us. Best wishes.
The food was lovely, he said.
No words to express how amazing St Giles staff are.
Big thanks to the manager of the home, who was very helpful.
Thank you for reviewing St Giles Care Home. Our staff team are delighted to hear such kind words about them and our home. We are so pleased to hear how much your husband enjoyed his experience at St Giles, and it was a true pleasure to have him stay with us. Best Wishes.
Do not send your loved ones here. My father-in-law moved here from the hospital for some TLC before eventually moving to a care home. The communication to us as a family has been non-existent, there is no care plan or rehabilitation plan for him and his zest and spark for life has been lost. I wish I had read the reviews before sending him here. My Grandpa went into a community hospital for some rehabilitation with learning to walk again and the care and motivation he received was outstanding, which is why we have really tried to help my father-in-law learn to walk again after a four-week immobile stay in hospital. After three weeks, he has been helped to stand up for 15 seconds each day, and that is all.
It is disappointing to hear that you feel this way towards our home. I would like to reassure you that I have shared the concerns raised with the staff team, who have investigated further with the resident in question; he has expressed that his feelings towards the care he has received are quite the opposite and the fact that he would like to stay at St Giles where he feels safe. Best wishes.
The staff are amazing, and although Mom was very poorly, they tried everything to help her get better.
I can’t thank them enough for what they did for Mom.
You are all angels.
Thank you, St Giles.
Thank you for taking the time to review St Giles Care Home and for your lovely feedback. Our staff team will be delighted to hear how happy you are with the care your mother received whilst on her respite stay, giving you peace of mind. All of the staff go above and beyond the standards to ensure...
A big thanks from me and Dad.
Thank you for taking the time to review St Giles Care Home and for your kind words. We are delighted to hear how satisfied you are with the care provided during your father's respite stay. The well-being and safety of our residents is always our top priority, and our highly trained staff team ensure to exceed the standards of care on a daily basis. Best wishes.
My Dad was taken to St Giles, Tile Cross from the hospital for respite. During his stay, my Dad was unable to find his teeth, glasses or hearing aids. We asked staff to look in his bag and were told they were lost and probably left at the hospital. So my Dad couldn't hear, see or eat properly. We would call, it was a struggle to speak to him. He rarely had help with his phone. He had no TV or stimulation whatsoever. He was on his own in his room all day every day. He became severely depressed and his mental health has deteriorated significantly. He was sent back to the hospital two weeks ago and we were asked to collect his things from St Giles today. His clothes (many of which were missing - brand new Christmas Presents) were in a black bag, soaked in urine with mildew growing on them. His glasses, teeth and hearing aids still in his holdall where nobody had bothered to look. We are disgusted, angry and upset. My mom has cried and cried over the complete lack of care or empathy at St Giles.
I am sorry we fell short of the Avery standard. I would like to reassure you I have shared the concerns raised with the team and have reflected upon this. I have reinforced with the team the importance of giving relatives the correct information. We have discussed the importance of these items and...
My terminally ill Grandad was a resident at St Giles and has recently had to be moved to a different home. Unfortunately, due to covid, his family were not able to visit him whilst he was staying there. To try and keep in touch with him and keep his spirits up as much as possible, we took in his personal mobile phone that he could use. Every time we spoke to him on it, he was very distressed, emotional and expressed how badly he was being treated whilst being there. This was very out of character for my Grandad as he has always been an upbeat, happy character so to hear him in such distress was very upsetting and worrying. Not long after we had dropped his phone to the home, we were told it was 'lost' and that nobody could find it so we were unable to speak to him any longer unless we contacted the home directly. We did this, to then be hung up on before getting to speak to him which I think is very unprofessional and rude. I would not recommend sending your loved ones to this home.
Thank you for taking the time to review St Giles Care Home. It is disappointing to hear of your poor experience within St Giles in relation to your grandfathers stay. Our staff team went to best efforts to help your grandfather find his phone after he had lost it in our home and ensured that a...
My Dad was in this care home, communication was rubbish. No phone calls to tell you how he was doing, always made excuses so we could not speak to him. Was never told that a care package would be put in place. He became depressed and very upset, so we decided to move him.
Thank you for reviewing St Giles Care Home. We are deeply sorry that you feel this way about our home. From the investigation into this, it appears that communication and the care package was made clear and thorough to yourself whilst your father stayed at St Giles. It's disappointing to hear that...
Nanny had been in a short stay bed. The home was nice gardens are amazing. Food is okay. Staff are really caring and kind. The manager is nice and the deputy is funny and loud, but they really care about everyone. Nanny is doing well. Since she returned home. Thank you.
Hi Kia, thank you for reviewing St Giles Care Home. Our staff team will be delighted to hear such kind words; I will ensure to pass on the message. Best Wishes.
St Giles is a great home and I would highly recommend for anyone looking for a care home. All the staff are fantastic, from the care assistance to the management team, the home has been very adaptive in relation to recent measures put in place in the UK.
My grandad was admitted walking, talking, and independent and in the end was being neglected and we had to get him out of there! The manager is disgusting and left him for hours on the commode etc. He was also fed food which he has an intolerance to.
We are very satisfied with the care he is receiving.
My mom and myself have struggled with the transition from our home but I cannot fault them. She is well-loved and cared for and we are both content with her living at St Giles.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for St Giles Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for St Giles Care Home - Avery Healthcare.
Meet the Team (0)
There are no Team Members posted yet.
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