St Giles Care Home - Avery Healthcare

Since the management change in December, this home has gone from strength to strength. She is always happy to speak to you about any issues you may have and acts promptly if needed. When Mom was approaching her final days, she treated Mom, and us, with such compassion and dignity, as did all the team, and we will never forget this. It made a very painful time slightly more bearable.

The staff cared for my grandmother, and she was happy in their care. She told me the staff were very kind to her. She was always well looked after, clean and tidy. My grandmother and our family were treated with dignity and respect in her final days. My grandmother had her 100th birthday during the pandemic, the staff were amazing, testing us all and allowing us to see her outside to celebrate with her while keeping her and other residents safe. I must stress they did not allow us on the premises to keep all residents safe but still allowed us to celebrate her amazing milestone with a tea party.

We did not have a good experience and have moved Mum to another home. We found communication lacking and attention to issues like looking after clothing and making sure Mum was wearing her own clothes and that her clothing was clean we’re not adhered to. We weren’t able to personalise her room due to Covid but sent pictures in which we’re not put up for her.

My referral to come from the hospital was for physiotherapy rehabilitation. With this objective doing focus, I came away feeling satisfied this was achieved. Also, the domestic care aspects were totally satisfactory.

Very clean and lovely staff.

Big thanks to St Giles and the one in charge was really caring my wife said bless you all.

Mum became a resident at St Giles following a spell of respite. The staff were supportive and friendly. The wellbeing team provided a good range of activities, including crafts, bingo and special events such as VE Day. Staff kept me updated about mum’s health and any issues. Mum loved her own room, which we were able to personalise. She had her TV/music, colouring, and her cuddles around her. Her room was kept clean and tidy, clothes and named (if you pay for the service). Always a good choice of food depending on the resident’s needs, including soft foods or build-up drinks if required. Before Covid a hairdresser and chiropodist would visit weekly and GP as and when required. Sadly Mum passed away on the 4th of April 21. I was grateful to the care staff that they were with her at the end, and she was not alone. They notified me straight away and kept me updated. Thank you to the manager and all the staff team for the continuing support and care of Mum whilst with them.

Thank you from the bottom of our hearts.

Due to Covid, no visits were made to the hospital. Admission to the hospital the 10th of October. Admission to St Giles 11th of November. St Giles picked due to good reviews on the website and being near for visits. The only contact was through phone until the 20th of December. I did speak to my friend through speakerphone which depended on what member of staff answered on the care home phone. I had supplied a mobile phone but often it was not charged. I did not see my friend till 20th December and was devastated to see how she was as the last time I saw her was 10th October prior to admission to the hospital. The staff at St Giles said they only knew her as she was on admission.

Thank you so much, St Giles, we are eternally great full.

Big thanks to the manager of the home, who was very helpful.

Do not send your loved ones here. My father-in-law moved here from the hospital for some TLC before eventually moving to a care home. The communication to us as a family has been non-existent, there is no care plan or rehabilitation plan for him and his zest and spark for life has been lost. I wish I had read the reviews before sending him here. My Grandpa went into a community hospital for some rehabilitation with learning to walk again and the care and motivation he received was outstanding, which is why we have really tried to help my father-in-law learn to walk again after a four-week immobile stay in hospital. After three weeks, he has been helped to stand up for 15 seconds each day, and that is all.

Thank you, St Giles.

A big thanks from me and Dad.

My Dad was taken to St Giles, Tile Cross from the hospital for respite. During his stay, my Dad was unable to find his teeth, glasses or hearing aids. We asked staff to look in his bag and were told they were lost and probably left at the hospital. So my Dad couldn't hear, see or eat properly. We would call, it was a struggle to speak to him. He rarely had help with his phone. He had no TV or stimulation whatsoever. He was on his own in his room all day every day. He became severely depressed and his mental health has deteriorated significantly. He was sent back to the hospital two weeks ago and we were asked to collect his things from St Giles today. His clothes (many of which were missing - brand new Christmas Presents) were in a black bag, soaked in urine with mildew growing on them. His glasses, teeth and hearing aids still in his holdall where nobody had bothered to look. We are disgusted, angry and upset. My mom has cried and cried over the complete lack of care or empathy at St Giles.

My terminally ill Grandad was a resident at St Giles and has recently had to be moved to a different home. Unfortunately, due to covid, his family were not able to visit him whilst he was staying there. To try and keep in touch with him and keep his spirits up as much as possible, we took in his personal mobile phone that he could use. Every time we spoke to him on it, he was very distressed, emotional and expressed how badly he was being treated whilst being there. This was very out of character for my Grandad as he has always been an upbeat, happy character so to hear him in such distress was very upsetting and worrying. Not long after we had dropped his phone to the home, we were told it was 'lost' and that nobody could find it so we were unable to speak to him any longer unless we contacted the home directly. We did this, to then be hung up on before getting to speak to him which I think is very unprofessional and rude. I would not recommend sending your loved ones to this home.

My Dad was in this care home, communication was rubbish. No phone calls to tell you how he was doing, always made excuses so we could not speak to him. Was never told that a care package would be put in place. He became depressed and very upset, so we decided to move him.

Nanny had been in a short stay bed. The home was nice gardens are amazing. Food is okay. Staff are really caring and kind. The manager is nice and the deputy is funny and loud, but they really care about everyone. Nanny is doing well. Since she returned home. Thank you.

St Giles is a great home and I would highly recommend for anyone looking for a care home. All the staff are fantastic, from the care assistance to the management team, the home has been very adaptive in relation to recent measures put in place in the UK.

My grandad was admitted walking, talking, and independent and in the end was being neglected and we had to get him out of there! The manager is disgusting and left him for hours on the commode etc. He was also fed food which he has an intolerance to.