Ivybank Care Home

73-75 Middleton Hall Road, Kings Norton, Birmingham B30 1AG

Ivybank Care Home is a converted 38 bedroom property ideal for those with nursing and personal care needs, maintained by a team of dedicated and highly-qualified carers.

The home is well-situated in the Kings Norton area of Birmingham to support residents in living a fully independent lifestyle, while also offering access to many activities within the home itself.

High standards of care are aspired to in an atmosphere that is homely and respects the privacy of those involved, while also being welcoming to visitors.

Owner: Ivy Leaf Care Ltd

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 1

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ivybank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Ivybank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Ivybank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.242 for Ivybank Care Home is calculated as follows: ( (180 Excellents x 5) + (132 Goods x 4) + (77 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 393 Ratings = 4.242

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Ivybank Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.6 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Ivybank Care Home has a Review Score of 9 (9.031) from 33 Reviews


Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    6
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ivybank Care Home?

  • Extremely LIKELY
    21
  • Likely
    7
  • Don't know
    2
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Ivybank Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Niece of Resident/Service User
    4
  • Brother of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • more

My mother in law passed away very peacefully at Ivybank in May of this year. She had Alzheimers disease.
Admission was carried out by the home manager who knows how to take the stress off families. It was quick and without fuss.
She settled after a few days and enjoyed her meals, something she had not done while in the hospital. My mother in law could be fractious, demanding and sometimes rude, not her fault I know however, it takes a special person to remain good tempered, warm hearted and entirely professional when nursing people who have dementia.
The cleanliness is impressive, the food is good, it's a bit like a home from home although my mother in law was bed bound because of a back injury. I would like to offer my recommendation.
Ivybank may not be state of the art, however, the caring attitudes and committed staff are extremely impressive. I would rather that and go home to sleep well knowing that my loved one is in excellent hands than be impressed by a lot of 'bling'.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

The care, kindness and respect shown to residents and their families by the staff at Ivybank are exemplary. Mum died there on 1st May, supported and cared for superbly to the end. She expressed her wishes to staff and the GP. All involved in her care ensured that these were respected.
The relationship with the GP surgery opposite is responsive and supportive.
We have continued to be supported by Ivybank. We feel very lucky to have found this brilliant nursing home.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I was a little concerned after reading some reviews on the internet but after meeting the staff on the day before my brother's arrival, my fears were abashed and following an inspection, I am now fully confident that my brother's needs will be fulfilled. The staff generally are very patient and with a good sense of humour, which makes it more pleasurable to deal with.

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The family and I would like this opportunity, to say a big thank you to all the dedicated staff and management of Ivybank, for the excellent care and attention to our relative. We would also like to comment on how clean it is, it has improved a great deal since our relative first moved in. We would also recommend it to anyone, should we be asked.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The whole family are extremely pleased with the care and support given to our mother. The staff are all brilliant and take the time to talk to us and our mother. Nothing is too much trouble for them.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been shown and excellent level of care and dignity since living here. I am impressed with the staff's attention to my mother's care, plenty of smiles and encouragement when needed and nothing seems too much trouble.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My mother moved into Ivybank Care Home in February 2017 following her discharge from hospital. Previously she had lived alone in her own home. I was very concerned that she would be unhappy moving into a nursing home but she has settled in very well and is happy with the home the staff and facilities. The management and staff were very welcoming and her room is very comfortable and well appointed. The staff are very friendly, efficient and attentive to her needs. I have no hesitation in recommending this nursing home.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Clean and safe, staff are very helpful. My nan's room is always looking clean and presentable whenever we visit.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My nan seems a lot happier and also the rooms are very clean and more bright. The garden area is lovely and the staff are happy to answer any questions that we may have.

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

We are very pleased with the very good service and facilities. My Father-in-Law is very happy and very content.

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The family overall has found Ivybank to be very well run. The staff are excellent as is the standard of care. One thing I would ask for is a couple of light chairs to be provided for visitors. A big thank you to you all.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

The home is always clean and does not smell like others I visited. Staff always appear considerate and very friendly considering the difficult job they have to do. My father appears to be happy here, our family have no complaints.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

"He came to Ivy Bank,
Cos the other home stank,
Now that he is here,
He can live without fear,
Cos everyone is so dear."

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Extremely caring staff who take the time to chat with mom and make her laugh. The staff makes sure that mom is always dressed nicely and excellent personal hygiene is maintained to both myself and mom.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Uncle was looked after well. Was moved to a smaller room, I minded more than my uncle though.

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

My wife has been in Ivybank Care Home for approx. 2 years. Very happy with all aspects of care.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

This care home is the best I have seen and it is very good for my mother.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother came here in December 2016 after her 2nd stroke. From the first point of contact with the staff at Ivybank Care Home, we were impressed with the information given, the cleanliness of the home and the care and support given to both Mom and our family. Mom feels well looked after and cared for.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My brother has been taken good care of since he arrived in the home. He eats well and seems very contented. I visit him a couple of times a week and my niece comes in regularly and we always find him contented.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My husband has been in Ivybank for eight months. During this time he has been bed bound. He has received very good care and attention.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am very pleased with the care my sister receives. The staff and management are very kind and polite. The hygiene and food are very good.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Lovely, friendly, nice people. Clean and well-kept conditions. Efficient tools (tables, lifting, driving). Tea and biscuits given out regularly and the staff ask if we want a drink. Pleasant d├ęcor, easy on the eye, warm rooms. Plenty of space to sit, family room for more company.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My brother was very well looked after and the family had lots of support, from the home. We were also treated at Christmas, as well as all the residents. Activities are fantastic and enjoyable even for us. We felt it was a home we can fully recommend.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My dad has been well cared for during his stay and the admin staff helped us to reduce the costs. The some is very clean and the nursing staff are very helpful when we needed answers and respecting my dad's wishes.

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

My mom has been a resident at Ivybank for nearly a year. She is aged 85 wheelchair bound and has dementia. Ivybank is clean and tidy. Staff are polite and hardworking, but it seems understaffed. Can be hard to get hold of one of the staff as they always seem too busy. I find it's hard work to find out how my mother has been between my visits. Would be nice if you were given updates on the resident that you are visiting, health and behaviour, without you having to keep asking. I also do not see much one-on-one interaction between staff and residents. On the whole, I feel that my mother is safe there. Meals are sizeable and look nourishing. The care home is also quick to get in a doctor or ambulance if they feel that a resident is unwell. The tv lounge is comfortable. There is also a nice family room with tea making facilities. This could do with having a sink and a small fridge in to keep milk fresh. There is a garden which is reasonably nice but would benefit from having more flowering plants.

How likely would you be to recommend Ivybank Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

The lounge has just been upgraded to a very high standard. It is now much brighter and appears more spacious. The staff are all very caring and also provide support to family members visiting. The management value their staff and speak highly of them. I believe all members have a genuine regard for the welfare of the residents.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Care home is very well run, all the staff are very nice, its always nice to be able to take my friend out at the weekend.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother has been in this care home for 10 months and we as a family find it okay. My mother isn't too happy here but does suffer with depression and refuses to have counselling or a change in medication to help her. There are activities going on which she isn't interested in. I must say how marvellous the manager has been with having patience of a saint, trying to help her in any way he possibly can. The staff are very good but always seem to be very busy. I think an extra pair of hands would be a great help to them.

How likely would you be to recommend Ivybank Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Ivy Bank in my opinion staff and management are very good and friendly. The lady/aunties clothes were scruffy and dirty? and she felt poorly. It was nice to see today you had new chairs in the lounge and the lobby had been freshly painted. The lounge requires a make over painting/walls replacing carpets as it's dirty. This could be a lovely and home if you spent some money if refurbished.

How likely would you be to recommend Ivybank Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Vicki Burden, PA to Operations Director at Ivybank Care Home responded to this review on 27 Oct 2015:

We value the feedback received from any person involved in or having contact with Ivy Bank and truly believe this enables continuous support. We will ensure that these comments are used constructively to enhance the service delivered.

The garden could do with some attention and the lady I visit her personal hygiene i.e. hands and nails.

How likely would you be to recommend Ivybank Care Home? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.9 out of 5

Vicki Burden, PA to Operations Director at Ivybank Care Home responded to this review on 23 Oct 2015:

We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been the lady's experience of the service provided at the home, and we will ensure that the comments are used constructively to enhance the service delivered.

My mother has been in this care home for nine months now. She had a stroke so was needing nursing care. She hasn't really settled here, but I doubt that she would anywhere else. We chose this place as it is just around the corner from where I live so mum can be pushed around to my home in her wheelchair. We as a family wouldn't rate it anymore than satisfactory but at the same time we wouldn't rate it any less.

How likely would you be to recommend Ivybank Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3 out of 5

Vicki Burden, PA to Operations Director at Ivybank Care Home responded to this review on 26 Oct 2015:

We value the feedback received and truly believe this enables continuous improvement. We will ensure that the comments are used constructively to enhance the service delivered.

The staff are friendly and welcoming although sometimes taking a while to answer the door. The rooms are decorated to reflect the residents personality's and needs but security in the corridors could be problematic for those who are mobile with dementia - some doorways, stairs and the front door are potential risks. I have always found the staff caring towards my friend who I visit but my understanding is that, in a nursing home, each resident should have a 'named nurse' as a care link. The grounds are under-developed. Flowers and basic seating are missing and there are dead hanging baskets and paint peeling off chairs/ benches. This is a shame as it spoils the ambience of the home and it's profile to visitors.

How likely would you be to recommend Ivybank Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3 out of 5

Paula Oltean, Regional Manager at Ivybank Care Home responded to this review on 14 Oct 2015:

Feedback, whether positive or negative, is very important to us as we continually aim to improve the care and environment offered to our residents. We are sorry that you have found areas of the service provided less than excellent, and we will ensure that the comments are used by the Home Manager constructively to enhance the service delivered.
If you want to personally discuss your concerns further at any time please do not hesitate to call Shrikant Madhav Honap (Manager) on 0121 624 3006.

Since having to find a more suitable accommodation for Mom in early 2014, due to her deteriorating health, the staff at Ivybank Nursing Home have been nothing less than superb.

From the initial contact, through the decision process and more recently with the ongoing care, I have found everyone at Ivybank to be kind, caring, considerate and professional.

I cannot fault the level of care, their personal, yet professional approach, along with the kindness and dignity they afford to all of the residents.

How likely would you be to recommend Ivybank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Ivybank Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Ivybank Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ivybank Care Home