The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP
Review Us
9.8 104 Reviews
  • The Orchards Care Home, Birmingham
The Orchards Care Home, a purpose-built setting situated in the popular residential area of Shard End, east of Birmingham, provides personalised nursing and nursing dementia care to older people.

With welcoming sitting rooms, spacious dining areas and en suite bedrooms, the home has been designed and furnished to offer residents a true home from home. The on site salon and cinema provide the opportunity to relax and enjoy a favourite film, whilst for green-fingered residents, the courtyard garden is the perfect space to flex those gardening skills and reap the rewards of their hard work.

With a focus on personalised care and support, the team at The Orchards design life around residents, getting to know each person so that they can offer a lifestyle that's as engaging as it is relaxing. In addition to the range of activities available, links with the local community are also nurtured at the home, ensuring residents can get involved with what's going on in their local area.

Led by the home manager, each member of the team at The Orchards is committed to delivering the kindest care to all residents, supporting people to live the best quality of life.
Show The Orchards Care Home on the Map

Care Provided by The Orchards Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1370
  • RESPITE Self-Funded Nursing Care: from £1509

These prices are only a guideline, please contact The Orchards Care Home to find out the exact price for your requirements.

Contact The Orchards Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Orchards Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Simon Barnett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (72)

The Orchards Care Home Reviews (104)

9.8

The Orchards Care Home has a Review Score of 9.8 (9.801) out of 10, based on 23 reviews in the last 2 years.
Over all time The Orchards Care Home has 104 reviews.

Overall Experience
  • 92
  • 8
  • 4
  • 0
  • 0
Date Published
  • 104
  • 7
  • 9
  • 23
  • 81
Reviewer Connection to The Orchards Care Home
  • 29
  • 15
  • 13
  • 8
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 104, showing 81-100
Review from Thomas K (Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers were magic the staff and the activities staff. The management very poor! I asked to see the manager 3-4 times but not successful. I thought a visit to every room (cell) just to say "everything all right but NO why?
No physio given.
Reply from Clare Sheehan, Care Advisor at The Orchards Care HomeThank you for your comments and I am pleased to note that you thought that the staff were magic. The management team co-ordinated activities for you such as going to the pub for a meal, on an individual basis with the well-being co-ordinator and we are happy that you enjoyed it so much that you asked to go out again with the staff, after you had left the Home. The Home Manager and the Deputy Manager regularly walk around the Home and spent time with yourself on numerous occasions. I understand that you believe that you did not receive any physiotherapy whilst at the nursing home on an EAB basis, however, it does appear that you were offered this service and decided not to follow their instructions.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony W (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent transition from hospital to residential home for my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Friend of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, excellent and warm staff. Fantastic facilities. Genuine care displayed towards the service user throughout her stay, which had a really positive impact on her convalescence. Very well done to all staff. I would highly recommend Orchards Care to everyone. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David G (Friend of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to Orchards to visit our friend was pleasurable, to say the least. All the staff were most courteous and helpful, the place was spotless. This reflected on the people in care, there was a very happy and friendly atmosphere amongst them. I was so impressed, on signing out I actually asked
the receptionist for this form.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A Z (Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good home and I feel safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Daughter-in-law of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been here since September 2017 and became a resident in November 2017. Since being here, she has been very well looked after and has been very happy. The care she is given is excellent. All members of staff are very caring which gives our family peace of mind to know she is safe
and well cared for. I would have no hesitation in recommending The Orchards care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marlynn H (Wife of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan A (Daughter of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy and contented here, all the family are very happy with the care and kindness she is shown and I would highly recommend any on to send a loved one here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John T (Son of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Orchards Care Home are extremely helpful and nothing is to much trouble for them. It gives the relatives peace of mind when we are unable to visit the care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M S (Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are wonderful and warm, welcome and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel safe and never feel like I'm putting someone out. It really is a home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony C (Nephew of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the months that my aunt has been here, I have found that she likes being here, the staff are very good to her. They treat her very well, look after all her needs and always has time and good words for her.
Myself, I am pleased for her as she is treated with kindness and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William M (Son of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have experienced the most amazing care of my mother.


The team of people day and night are always there for their needs.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine P (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When our mom was told she was going to a care home I was very worried, but I needn't have been, everyone was so kind and helpful.
With all the help from the physio's and the carers Mom soon was able to return to her own home.
I would recommend The Orchards care home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane G (Daughter of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from the doctor, nurses, carers, physio, cleaning staff and office staff made my mothers stay as comfortable as possible. They were all cheerful and very helpful. Even when they were very busy, they made time to ensure moms rehabilitation went as well as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David H (Son-in-law of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were fantastic, so friendly, nothing was too much trouble. Very clean and great facilities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David (Son-in-law of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Female personal care was provided by a male without consent. Often left in bed until 10.00 and only got up when the family arrived. Would wait ages to take her to the toilet. Weekends, we would have to wait ages before staff let us in. Poor staffing levels. I could write a book of disasters.
Reply from Claire Hurworth, Careline Manager at The Orchards Care HomeOn admission to the home, all of our residents are offered the choice of either female or male carers to attend their personal care needs; this is noted and evidenced within their individual care plans.
Residents are also offered the choice of times they wish to be woken each day, this is recorded in the care notes and reviewed daily as the resident's choices may change depending on their mood.
The home continues to monitor staffing levels within the home, dependent on residents identified needs and we staff the home accordingly to ensure kind care and that the individual resident’s needs of care are met daily.
During some busy periods of the day and in the absence of our Administrator in the reception area, there may be delays in staff responding to the front door access bell. For security purposes, we do require a member of staff to respond to visitors wishing to gain entry and delays may occur when staff within the home are providing care to our residents, although we endeavour to respond as quickly as possible. The Home Manager operates an open-door policy and is always happy to meet with any residents or relatives who may experience issues of concern so that they can be immediately rectified.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra D (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy with the care she received in Orchards Care Home. The staff were friendly and helpful towards her. That helped us a family knowing she is cared for in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura S (Daughter of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities there were excellent. The support staff and all the medical staff were truly remarkable. My mum, coming from having been in bed for 10 weeks, with the help she had all the way through, I couldn't fault them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark S (Son of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff very caring and considerate to my father's needs. The food has been very good and plentiful. Whenever I have phoned up, I have always been told all I need to know and how my father is getting on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for The Orchards Care Home is calculated as follows: ( (225 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 266 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (1)

Simon

Simon Barnett

Job Title: Home Manager

Introducing Simon Barnett
Home Manager at The Orchards, Birmingham


What does ‘kindness’ mean to you?


“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”


As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents


Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.


When asked what he enjoys most about his role, Simon remarked:


“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”


Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.


If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orchards Care Home to verify any information. View our terms and conditions. The Orchards Care Home has an Enhanced Service - more info.