The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP
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9.8 97 Reviews
  • The Orchards Care Home, Birmingham
The Orchards Care Home, a purpose-built setting situated in the popular residential area of Shard End, east of Birmingham, provides personalised nursing and nursing dementia care to older people.

With welcoming sitting rooms, spacious dining areas and en suite bedrooms, the home has been designed and furnished to offer residents a true home from home. The on site salon and cinema provide the opportunity to relax and enjoy a favourite film, whilst for green-fingered residents, the courtyard garden is the perfect space to flex those gardening skills and reap the rewards of their hard work.

With a focus on personalised care and support, the team at The Orchards design life around residents, getting to know each person so that they can offer a lifestyle that's as engaging as it is relaxing. In addition to the range of activities available, links with the local community are also nurtured at the home, ensuring residents can get involved with what's going on in their local area.

Led by the home manager, each member of the team at The Orchards is committed to delivering the kindest care to all residents, supporting people to live the best quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1284

These prices are only a guideline, please contact The Orchards Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Simon Barnett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (72)

The Orchards Care Home Reviews (97)

9.8

The Orchards Care Home has a Review Score of 9.8 (9.788) out of 10, based on 20 reviews in the last 2 years.
Over all time The Orchards Care Home has 97 reviews.

Overall Experience
  • 85
  • 8
  • 4
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Date Published
  • 97
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Reviewer Connection to The Orchards Care Home
  • 27
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  • 5
  • 5
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  • 2
  • 2
  • 1
  • 1
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Total of 97, showing 61-80
Review from Eileen (Daughter-in-law of Resident) published on 6 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed at The Orchards as a temporary resident during September and October 2018. The staff were really excellent, having nursed her back to health, she has returned home but definitely misses them. The facilities and food are very good, with lots of activities and a great little hairdressers
- as nursing homes go its one of the best there is.
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Review from M A (Respite Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here on EAB and although looking forward to going home, will miss the staff, laughter and food!
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Review from A G (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is 88 and stayed at Shard End for a week following a fall. He was superbly cared for in all respects.
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Review from Gillian J (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother received end of life care for seven weeks at The Orchards. I cannot praise the staff enough, they treated my mother with dignity at all times even when her end was near. Everyone who works at The Orchards are dedicated to their particular job role, always friendly and chatty. I cannot
find fault with this nursing home and are glad that my mother received her end of life care at this home.
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Review from G F (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At 93 years young, my dad fractured his hip. He stayed at The Orchards for four weeks rehab, following his fall. The staff were kind, friendly and most helpful during Dad's recovery time.
The facilities at The Orchards are very good, with lounge TV areas, activities and garden facilities.
From the
management, nursing or care staff, I give full marks. Thank you, everyone.
A special thank you to the physio, who encouraged Dad and gave him confidence whilst walking.
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Review from Ian T (Friend of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff to be friendly and caring.
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Review from Robert C (Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To date, I have been here about 14 weeks. I have found the staff friendly and obliging. I would like to thank the management for the way the home is run.
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Review from Stefan S (Son of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There are too few carers on at a weekend and the ones that are on are run off their feet. There are never any management on so it feels as if they are not interested in the welfare of both staff and residents. I do not wish to go to the CQC but I will if I feel people's lives are at risk. Do not take
it out on the carers who are really kind.
Reply from Clare Sheehan, Careline Advisor at The Orchards Care Home

Thank you for your comments. The Home Manager works long hours during the week and visits the Home some weekends. She noted that you appeared to have been enjoying the sunshine with your Mother in the courtyard garden on your recent visit on Sunday and did not want to disturb you as you both looked as if you were enjoying some time together. The Deputy Manager also works alternative weekends at the Home, and the EAB Manager works at least once a month at weekends. Please do approach them during your visits if you have any concerns and they will be happy to help. It is unfortunate that you were not made aware that the Management team are in the Home when you visit. A staff ratio of 1 to 4.5 is the average staffing at weekends, and the ratio is often 1 staff to 4 Residents – above establishment hours. We revisit and reassess our Residents level of needs regularly in order to ensure the staffing levels are appropriate. Unfortunately there are times for example, when colleagues are ill where the Home works to establishment hours. The staffing levels were reviewed at a recent CQC inspection and no concerns were raised in relation to colleague availability. I am glad that you find colleagues kind, and it is noted that no specific concerns have been brought to the attention of colleagues directly at the Home, either verbally or in writing. If you have any concerns whatsoever on any day that you visit please raise them with Management or the Nursing Team.

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Review from S G (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother was a resident in The Orchards for just three weeks and although the location was difficult for the family, we came to appreciate the care and support she received at a time when her problems were escalating and she was approaching the end of her life. The manager and her team treated her
with great respect and in the 24 hours before her death, every member of staff from the most junior to the most senior was sensitive, kind and attentive to her and her family. She could not have had a more peaceful or dignified death.
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Review from Christina C (Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was surprised to see and happy how good this care home is after reading about others, so well done all of you.
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Review from Pearl W (Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone very helpful.
Food very good and enjoyable.
Activities excellent, very good organiser.
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Review from Sue C (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and care are amazing, nothing is too much trouble. Our mum was placed at The Orchards for a 4-6 week assessment. We looked for another nursing home after this period only because the location was difficult for family to commute to and from. However, after looking at other homes we agreed that
the extra travelling was well worthwhile because of the excellent care our mum has received. We are very happy that mum is now a permanent resident and she is happy and settled.
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Review from Joanna B (Daughter of Resident) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, friendly, professional and consistent. A lovely clean, caring and safe environment.
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Review from Thomas K (Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers were magic the staff and the activities staff. The management very poor! I asked to see the manager 3-4 times but not successful. I thought a visit to every room (cell) just to say "everything all right but NO why?
No physio given.
Reply from Clare Sheehan, Care Advisor at The Orchards Care Home

Thank you for your comments and I am pleased to note that you thought that the staff were magic. The management team co-ordinated activities for you such as going to the pub for a meal, on an individual basis with the well-being co-ordinator and we are happy that you enjoyed it so much that you asked to go out again with the staff, after you had left the Home. The Home Manager and the Deputy Manager regularly walk around the Home and spent time with yourself on numerous occasions. I understand that you believe that you did not receive any physiotherapy whilst at the nursing home on an EAB basis, however, it does appear that you were offered this service and decided not to follow their instructions.

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Review from Anthony W (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent transition from hospital to residential home for my mother.
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Review from M R (Friend of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, excellent and warm staff. Fantastic facilities. Genuine care displayed towards the service user throughout her stay, which had a really positive impact on her convalescence. Very well done to all staff. I would highly recommend Orchards Care to everyone. Thank you!
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Review from David G (Friend of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit to Orchards to visit our friend was pleasurable, to say the least. All the staff were most courteous and helpful, the place was spotless. This reflected on the people in care, there was a very happy and friendly atmosphere amongst them. I was so impressed, on signing out I actually asked
the receptionist for this form.
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Review from A Z (Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good home and I feel safe.
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Review from J T (Daughter-in-law of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been here since September 2017 and became a resident in November 2017. Since being here, she has been very well looked after and has been very happy. The care she is given is excellent. All members of staff are very caring which gives our family peace of mind to know she is safe
and well cared for. I would have no hesitation in recommending The Orchards care home.
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Review from Marlynn H (Wife of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for The Orchards Care Home is calculated as follows: ( (199 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 236 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Simon

Simon Barnett

Job Title: Home Manager

Introducing Simon Barnett
Home Manager at The Orchards, Birmingham


What does ‘kindness’ mean to you?


“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”


As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents


Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.


When asked what he enjoys most about his role, Simon remarked:


“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”


Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.


If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orchards Care Home to verify any information. View our terms and conditions. The Orchards Care Home has an Enhanced Service - more info.