The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP

Located within Shard End, Birmingham, The Orchards is a purpose-built care home offering nursing and Birmingham interim care.

Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at The Orchards pride themselves on knowing the tastes of residents and preparing a choice of home-cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Anita Irvine (Home Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Old Age • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Orchards Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for The Orchards Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.648 for The Orchards Care Home is calculated as follows: ( (231 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 315 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 18 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Orchards Care Home has a Review Score of 9.6 (9.648) from 27 Reviews


Average Ratings

  • Excellent
    21
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Orchards Care Home?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Orchards Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

Staff and care are amazing, nothing is too much trouble. Our mum was placed at The Orchards for a 4-6 week assessment. We looked for another nursing home after this period only because the location was difficult for family to commute to and from. However, after looking at other homes we agreed that the extra travelling was well worthwhile because of the excellent care our mum has received. We are very happy that mum is now a permanent resident and she is happy and settled.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are amazing, friendly, professional and consistent. A lovely clean, caring and safe environment.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

The carers were magic the staff and the activities staff. The management very poor! I asked to see the manager 3-4 times but not successful. I thought a visit to every room (cell) just to say "everything all right but NO why?
No physio given.

How likely would you be to recommend The Orchards Care Home? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Clare Sheehan, Care Advisor at The Orchards Care Home responded to this review on 11 Apr 2018:

Thank you for your comments and I am pleased to note that you thought that the staff were magic. The management team co-ordinated activities for you such as going to the pub for a meal, on an individual basis with the well-being co-ordinator and we are happy that you enjoyed it so much that you asked to go out again with the staff, after you had left the Home. The Home Manager and the Deputy Manager regularly walk around the Home and spent time with yourself on numerous occasions. I understand that you believe that you did not receive any physiotherapy whilst at the nursing home on an EAB basis, however, it does appear that you were offered this service and decided not to follow their instructions.

Excellent transition from hospital to residential home for my mother.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent care, excellent and warm staff. Fantastic facilities. Genuine care displayed towards the service user throughout her stay, which had a really positive impact on her convalescence. Very well done to all staff. I would highly recommend Orchards Care to everyone. Thank you!

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our first visit to Orchards to visit our friend was pleasurable, to say the least. All the staff were most courteous and helpful, the place was spotless. This reflected on the people in care, there was a very happy and friendly atmosphere amongst them. I was so impressed, on signing out I actually asked the receptionist for this form.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Good home and I feel safe.

How likely would you be to recommend The Orchards Care Home? Likely

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Average Rating:   4.3 out of 5

My mother-in-law has been here since September 2017 and became a resident in November 2017. Since being here, she has been very well looked after and has been very happy. The care she is given is excellent. All members of staff are very caring which gives our family peace of mind to know she is safe and well cared for. I would have no hesitation in recommending The Orchards care home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff at The Orchards Care Home are extremely helpful and nothing is to much trouble for them. It gives the relatives peace of mind when we are unable to visit the care home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is very happy and contented here, all the family are very happy with the care and kindness she is shown and I would highly recommend any on to send a loved one here.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff are wonderful and warm, welcome and happy.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I always feel safe and never feel like I'm putting someone out. It really is a home from home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Over the months that my aunt has been here, I have found that she likes being here, the staff are very good to her. They treat her very well, look after all her needs and always has time and good words for her.
Myself, I am pleased for her as she is treated with kindness and dignity.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4 out of 5

My wife and I have experienced the most amazing care of my mother.

The team of people day and night are always there for their needs.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

When our mom was told she was going to a care home I was very worried, but I needn't have been, everyone was so kind and helpful.
With all the help from the physio's and the carers Mom soon was able to return to her own home.
I would recommend The Orchards care home to anyone.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife and I would like to say how lovely the gardens are looking at The Orchards, we have noticed over the seasons how the plants and particularly the courtyard gardens have flourished and been renewed with colour and imagination for all the residents to enjoy, actually seeing some of the residents themselves pottering about in safety and satisfaction.
A recent visit to the Botanical sensory gardens proved a wonderful experience for Mother as she is blind.
The staff are marvellous in their care and caring, we take the greatest comfort knowing Mom is at The Orchards.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff from the doctor, nurses, carers, physio, cleaning staff and office staff made my mothers stay as comfortable as possible. They were all cheerful and very helpful. Even when they were very busy, they made time to ensure moms rehabilitation went as well as possible.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff were fantastic, so friendly, nothing was too much trouble. Very clean and great facilities.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Female personal care was provided by a male without consent. Often left in bed until 10.00 and only got up when the family arrived. Would wait ages to take her to the toilet. Weekends, we would have to wait ages before staff let us in. Poor staffing levels. I could write a book of disasters.

How likely would you be to recommend The Orchards Care Home? Extremely Unlikely

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Average Rating:   2.8 out of 5

Claire Hurworth, Careline Manager at The Orchards Care Home responded to this review on 12 Jun 2017:

On admission to the home, all of our residents are offered the choice of either female or male carers to attend their personal care needs; this is noted and evidenced within their individual care plans.
Residents are also offered the choice of times they wish to be woken each day, this is recorded in the care notes and reviewed daily as the resident's choices may change depending on their mood.
The home continues to monitor staffing levels within the home, dependent on residents identified needs and we staff the home accordingly to ensure kind care and that the individual resident’s needs of care are met daily.
During some busy periods of the day and in the absence of our Administrator in the reception area, there may be delays in staff responding to the front door access bell. For security purposes, we do require a member of staff to respond to visitors wishing to gain entry and delays may occur when staff within the home are providing care to our residents, although we endeavour to respond as quickly as possible. The Home Manager operates an open-door policy and is always happy to meet with any residents or relatives who may experience issues of concern so that they can be immediately rectified.

My mother is happy with the care she received in Orchards Care Home. The staff were friendly and helpful towards her. That helped us a family knowing she is cared for in the home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The facilities there were excellent. The support staff and all the medical staff were truly remarkable. My mum, coming from having been in bed for 10 weeks, with the help she had all the way through, I couldn't fault them.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have found the staff very caring and considerate to my father's needs. The food has been very good and plentiful. Whenever I have phoned up, I have always been told all I need to know and how my father is getting on.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very pleasant experience for me and more importantly for my sister who is 95 years old and has been a resident for six months. Everything very clean and rooms and corridors are well presented. Loved the period pictures in the corridors. Staff very pleasant. My sister seems to be very happy and contented. Thank you The Orchards Care Home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   5 out of 5

Liquid soap dispenser in en-suite not working. Toilet continuously blocked. Taps in en-suite need replacing. All staff are amazing! so friendly, helpful and professional at all times!

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

HC-One, Careline Team at The Orchards Care Home responded to this review on 03 Aug 2016:

Thank you for taking the time to complete a review and for raising your concerns.
We have looked at the issues noted and have spoken to the maintenance team who has addressed the above. HC-One has a robust maintenance and refurbishment programme in place, and there is always room for improvement. The Home Manager operates an open door policy and encourages families to raise any concerns or issues as soon as possible so they can be addressed swiftly and actioned at the time of the concern.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Very satisfied with the care I have received from all the staff. Leg in plaster so help needed to visit toilet and some help with washing.

How likely would you be to recommend The Orchards Care Home? Likely

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Average Rating:   4.3 out of 5

My sister came to the Orchards care home after breaking he ankle. From the beginning the staff have been bright upbeat and friendly while helping and caring for her. My sister is vegetarian and they have done everything they can to accommodate this. She has been encouraged to have contact with other residents and her visitors are welcomed. Everything is spotlessly clean. The Orchards is very well organised with interesting activities for the residents.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Orchards Care Home