The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP

The Orchards Care Home, Birmingham, West Midlands
The Orchards Care Home, Birmingham, West Midlands
The Orchards Care Home, Birmingham, West Midlands

Located within Shard End, Birmingham, The Orchards Care Home is a purpose-built 68 bedded care facility offering nursing and Birmingham interim care.

Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at The Orchards pride themselves on knowing the tastes of residents and preparing a choice of home-cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Lisa Brazenall (Home Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Old Age • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Orchards Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 hours ago

Please contact us for information regarding our bed availability

Reviews

9.1 The Orchards Care Home has a Review Score of 9.1 (9.084)

The Review Score of 9.1 (maximum of 10) for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Orchards Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.598 for The Orchards Care Home is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 127 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.486 Points relating to the number of positive Reviews for The Orchards Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 7 Reviews ÷ 14.4 Target = 0.486

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Orchards Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Orchards Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My wife and I would like to say how lovely the gardens are looking at The Orchards, we have noticed over the seasons how the plants and particularly the courtyard gardens have flourished and been renewed with colour and imagination for all the residents to enjoy, actually seeing some of the residents themselves pottering about in safety and satisfaction.
A recent visit to the Botanical sensory gardens proved a wonderful experience for Mother as she is blind.
The staff are marvellous in their care and caring, we take the greatest comfort knowing Mom is at The Orchards.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff from the doctor, nurses, carers, physio, cleaning staff and office staff made my mothers stay as comfortable as possible. They were all cheerful and very helpful. Even when they were very busy, they made time to ensure moms rehabilitation went as well as possible.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Staff were fantastic, so friendly, nothing was too much trouble. Very clean and great facilities.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Female personal care was provided by a male without consent. Often left in bed until 10.00 and only got up when the family arrived. Would wait ages to take her to the toilet. Weekends, we would have to wait ages before staff let us in. Poor staffing levels. I could write a book of disasters.

How likely would you be to recommend The Orchards Care Home? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Poor

Cleanliness: Excellent

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Very Poor

Claire Hurworth, Careline Manager at The Orchards Care Home responded to this review on 12 Jun 2017:

On admission to the home, all of our residents are offered the choice of either female or male carers to attend their personal care needs; this is noted and evidenced within their individual care plans.
Residents are also offered the choice of times they wish to be woken each day, this is recorded in the care notes and reviewed daily as the resident's choices may change depending on their mood.
The home continues to monitor staffing levels within the home, dependent on residents identified needs and we staff the home accordingly to ensure kind care and that the individual resident’s needs of care are met daily.
During some busy periods of the day and in the absence of our Administrator in the reception area, there may be delays in staff responding to the front door access bell. For security purposes, we do require a member of staff to respond to visitors wishing to gain entry and delays may occur when staff within the home are providing care to our residents, although we endeavour to respond as quickly as possible. The Home Manager operates an open-door policy and is always happy to meet with any residents or relatives who may experience issues of concern so that they can be immediately rectified.

My mother is happy with the care she received in Orchards Care Home. The staff were friendly and helpful towards her. That helped us a family knowing she is cared for in the home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The facilities there were excellent. The support staff and all the medical staff were truly remarkable. My mum, coming from having been in bed for 10 weeks, with the help she had all the way through, I couldn't fault them.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We have found the staff very caring and considerate to my father's needs. The food has been very good and plentiful. Whenever I have phoned up, I have always been told all I need to know and how my father is getting on.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very pleasant experience for me and more importantly for my sister who is 95 years old and has been a resident for six months. Everything very clean and rooms and corridors are well presented. Loved the period pictures in the corridors. Staff very pleasant. My sister seems to be very happy and contented. Thank you The Orchards Care Home.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Liquid soap dispenser in en-suite not working. Toilet continuously blocked. Taps in en-suite need replacing. All staff are amazing! so friendly, helpful and professional at all times!

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

HC-One, Careline Team at The Orchards Care Home responded to this review on 03 Aug 2016:

Thank you for taking the time to complete a review and for raising your concerns.
We have looked at the issues noted and have spoken to the maintenance team who has addressed the above. HC-One has a robust maintenance and refurbishment programme in place, and there is always room for improvement. The Home Manager operates an open door policy and encourages families to raise any concerns or issues as soon as possible so they can be addressed swiftly and actioned at the time of the concern.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Very satisfied with the care I have received from all the staff. Leg in plaster so help needed to visit toilet and some help with washing.

How likely would you be to recommend The Orchards Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

My sister came to the Orchards care home after breaking he ankle. From the beginning the staff have been bright upbeat and friendly while helping and caring for her. My sister is vegetarian and they have done everything they can to accommodate this. She has been encouraged to have contact with other residents and her visitors are welcomed. Everything is spotlessly clean. The Orchards is very well organised with interesting activities for the residents.

How likely would you be to recommend The Orchards Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Orchards Care Home