The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP
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9.8 97 Reviews
  • The Orchards Care Home, Birmingham
The Orchards Care Home, a purpose-built setting situated in the popular residential area of Shard End, east of Birmingham, provides personalised nursing and nursing dementia care to older people.

With welcoming sitting rooms, spacious dining areas and en suite bedrooms, the home has been designed and furnished to offer residents a true home from home. The on site salon and cinema provide the opportunity to relax and enjoy a favourite film, whilst for green-fingered residents, the courtyard garden is the perfect space to flex those gardening skills and reap the rewards of their hard work.

With a focus on personalised care and support, the team at The Orchards design life around residents, getting to know each person so that they can offer a lifestyle that's as engaging as it is relaxing. In addition to the range of activities available, links with the local community are also nurtured at the home, ensuring residents can get involved with what's going on in their local area.

Led by the home manager, each member of the team at The Orchards is committed to delivering the kindest care to all residents, supporting people to live the best quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1284

These prices are only a guideline, please contact The Orchards Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Simon Barnett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (72)

The Orchards Care Home Reviews (97)

9.8

The Orchards Care Home has a Review Score of 9.8 (9.788) out of 10, based on 20 reviews in the last 2 years.
Over all time The Orchards Care Home has 97 reviews.

Overall Experience
  • 85
  • 8
  • 4
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Date Published
  • 97
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Reviewer Connection to The Orchards Care Home
  • 27
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  • 6
  • 6
  • 5
  • 5
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  • 1
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Total of 97, showing 1-20
Review from J B (Partner of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
It appears this carehome is overstretched. Not enough staff to handle residents. Not enough equipment to handle residents. Equipment which should be kept in a safe place lying anywhere. Residents being left alone in places where carers should be looking after them, not visitors who are not related.
Equipment just lying around in rooms for weeks awaiting repair. I could go on.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Orchards Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear that your experience at The Orchards did not meet expectations. Upon receipt of your concerns, we have taken action to ensure that equipment is stored safely, and repairs are carried out promptly. Staffing levels at The Orchards are regularly reviewed to ensure they are appropriate and responsive to the needs of our residents. Our team remains committed to maintaining a safe, caring, and well-managed environment for all residents and visitors. If you wish to discuss your concerns further, please do not hesitate to contact the home direct.

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Review from Karen C (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been in this home only since May 24, and in this short time Mom has settled in very well. All the staff take very good care of Mom and any concerns are dealt with by the nurses straightaway. The activities staff are constantly keeping the residents happy and nothing is too much trouble. The
management team is always approachable.
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Review from Carol S (Sister of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always feel welcomed at the home, staff are always pleasant and pleased to see us. My sister is very well looked after. Activities team are second to none, fantastic! Very happy.
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Review from Sandra F (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly mom passed away at The Orchards after 6 weeks with vascular dementia..But couldn't of asked for better care for our mom after having Dementia for 5yrs which as a family we cared for her, but after a fall which led to nursing care we reluctantly had to put her in a home...But they looked after
our mom as good as we did we felt totally confident mom was in good care. The carers, nurses treat their patients with such care and consideration. Even entertainment coordination, manager, maintenance man also staff in office was always happy to help nothing was too much trouble for anyone. This is certainly a care home that is very well run and respects their patients they care for to a very high standard...The team all work together, well done to you all.
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Review from Rob T (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my mother is being very well looked after. The staff in particular have made Mom feel safe, secure and comfortable. From my observation I can see that it's not just my mom that is made to feel special, but all the residents. I am thrilled that Mum is here at The Orchards. It makes me feel
totally reassured that she is in safe hands.
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Review from S M (Partner of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff have every right to be proud of The Orchards. From the activities manager, head of maintenance, cooks and catering staff, cleaners, and the backbone of the home - the carers who do the job with a smile always.
Thank you to all who make The Orchards the best.
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Review from C S (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that my Mothers's care is very high. Obviously, my Mother would prefer to be at her own home but due to her health, she cannot live there, so to make a statement that my Mum's care is the best it can be at 'The Orchards' is a true statement! Nothing is too much trouble when I have asked for it.
I know my Mother is in good hands there.
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Review from Rebecca D (Granddaughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nan has been at home, we have had an experience. All of the staff are extremely polite and friendly. They take very good care of my nan and ensure she is always happy. They always go above and beyond for her, especially the entertainment team. She feels safe in their care and enjoys it when
they are on the premises.
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Review from L D (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Orchards Care Home. The carers here are very best, they work incredibly hard and are kind, considerate and caring, taking into get to know them with the best and attention to meet their needs.
The activities girls work tirelessly and with such enthusiasm and energy to make
the residents happy with events, open days, musical entertainment, quizzes, bingp - the list is endless. Their commitment and professionalism is to be admired. They make The Orchards a happy place for everyone to live in.
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Review from Carol P (Sister of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are happy with the care and treatment. The care, compassion and connection with staff and residents have been outstanding and has contributed in a positive way to his mental health and motivation. Entertainment activities are a really valuable asset to his time and socialisation whilst
here.
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Review from J P (Daughter of Resident) published on 21 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Mom's overall care. I have to say all care is good, but there are different levels depending on which carers are on.
There is always plenty going on, on the activities side of things, the activities coordinator I find is excellent.
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Review from J C (Wife of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic! Could not be better. I do not have a bad word to say about this place. Activities are absolutely fantastic.
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Review from Tony T (Husband of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in The Orchards for nearly a year. She has been treated with dignity and kindness. The staff work hard to maintain a good standard of care, compassion and cleanliness. The meals are excellent. I have no hesitation in recommending this home to anyone who finds themselves in the position
of needing care.
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Review from Chris G (Husband of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy, staff are always engaging and pleasant. My wife is very comfortable and has been here for nearly 18 months. If I have any concerns the staff always listen and go out of their way to make sure my concerns are dealt with.
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Review from Laurie B (Partner of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was awkward for my partner as she had already been in two other care homes and it took a while to settle in but I now think that has been accomplished. Overall the home suits her needs. I believe she is liked by the staff and she certainly likes them. Although she is unable to communicate I believe
the staff understand her needs. She does like activities but is usually unable to take part owing to her condition.
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Review from Scott C (Son of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit my mum, very caring and friendly staff and the management team are very approachable and helpful. Nothing is too much trouble for them. They have lots of different events for the residents and families to enjoy and socialise. They are respectful at all times, nothing is too
much trouble for them. The home manager should be very proud that he has such a wonderful, caring and professional team. Thank you for everything you do.
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Review from Anthony B (Brother of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From experience, the staff treat my brother well and are polite, jovial and compassionate. The events they put on keep the patients alert and something to keep them occupied and motivated.
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Review from V P (Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Orchards Care Home is such a nice place to be in - with caring staff. They notice when you are feeling down and spend time to cheer you up. The whole team are so courteous and professional with all residents with all residents. The activities are a time for us all to socialise, have a good laugh,
and swap stories about our childhood and growing up. Sadly I have to leave here soon which doesn't make me feel good.
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Review from Leanne F (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home is lovely, staff are brilliant, very friendly and helpful. Always plenty pf activities and fun days for families to come to.
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Review from L W (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mom has only been at The Orchards for a short amount of time the kindness and compassion that every member of staff has shown my mom and us as a family is truly overwhelming. Thank you so much.
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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for The Orchards Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for The Orchards Care Home is calculated as follows: ( (199 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 236 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Orchards Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Simon

Simon Barnett

Job Title: Home Manager

Introducing Simon Barnett
Home Manager at The Orchards, Birmingham


What does ‘kindness’ mean to you?


“For me, kind care is going above and beyond for all Residents and listening to their individual needs.”


As a Registered Mental Health Nurse, Simon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents


Having joined The Orchards as Home Manager, Simon closely shares HC-One’s vision in aiming to provide the kindest care for and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby nurseries, schools and clubs and is always keen to include the local community in life at The Orchards.


When asked what he enjoys most about his role, Simon remarked:


“It means the world to me to see a smile on a Resident’s face, making them happy and helping to enhance their lives is the best feeling.”


Outside of work, Simon enjoys spending quality time with his friends and family, especially as he has seven siblings and 18 nieces and nephews. He also enjoys travelling abroad regularly and seeing new places.


If you would like to find out more information about The Orchards, Simon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about The Orchards Care Home

What types of Care is The Orchards Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Orchards Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at The Orchards Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Orchards Care Home to the centre of Birmingham?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orchards Care Home to verify any information. View our terms and conditions. The Orchards Care Home has an Enhanced Service - more info.