16 Moss Grove, Kingswinford DY6 9HU
Group: Wyncroft Care Ltd
Person in charge: Maxine Cleobury (General Manager)
Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 38
Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Wyncroft House Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Wyncroft House Care Centre has a Review Score of 6.3 (6.316)
The Review Score of 6.3 (maximum of 10) for Wyncroft House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Wyncroft House Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Wyncroft House Care Centre is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.566 Points relating to the number of positive Reviews for Wyncroft House Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.6 Target = 0.132 , then divided by 2 = 0.066
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Yvonne S (Daughter of Resident) on Wednesday 1 February 2017. Relates to February 2017.
"Never judge a book by it's cover" are the words that come to mind when I think of Wyncroft. When I first walked into the home I felt that in certain places the decor and furniture were a little tired but oh my goodness me the staff were certainly very lively and friendly!!
My Dad is greatly respected and receives excellent care in "The Lodge." It has a homely and happy atmosphere with very caring, approachable, professional and flexible staff who have an excellent understanding of dementia. They made a huge effort to get to know my Dad's personality, background, likes and dislikes as soon as he became a resident. They use successful strategies to keep him contented and on an even keel; allowing him to make his own choices and use their utmost efforts to fit into his routine rather than expecting him to adhere to theirs. Nothing is too much trouble for them. They have given me tremendous support. My Dad and I are made to feel a huge part of this lovely extended family.
How likely would you be to recommend Wyncroft House Care Centre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Wyncroft House Care Centre