Ash Lodge, Smethwick, West Midlands
Ash Lodge, Smethwick, West Midlands
Ash Lodge, Smethwick, West Midlands

Staff at Ash Lodge recognise and promote each individual’s privacy, dignity, lifestyle preferences, their right to make choices and the right to participate in their own care.

Staff believe that ageing is a natural and normal life process. Age does not limit or change a person’s right to experience life to it’s fullest through self-determination.

It is dedicated to maximising job satisfaction and the knowledge of the team through appropriate induction, on-going training and recognition.

Staff strive to promote the maximum level of health, independence, coping skills, self-confidence, self-esteem, community and family involvement for all individuals receiving care.

Mealtimes are a social occasion at Ash Lodge and staff cater for special diets such as diabetic, soft food, Asian, Afro-Caribbean and vegetarians.

Owner: Care First (Smethwick) Ltd

Person in charge: Helen Wilcox (Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: “Older Adults subject to Pre-admission assessment.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Hindi, Panjabi, Punjabi, Polish

Single Rooms: 54

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

On site and road parking

Latest Care Quality Commission* Report on Ash Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Ash Lodge has a Review Score of 8.1 (8.131)

The Review Score of 8.1 (maximum of 10) for Ash Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Ash Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Ash Lodge is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) ) ÷ 23 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.435 Points relating to the number of positive Reviews for Ash Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.8 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Lodge?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Lodge

  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband spent his last 4 weeks at Ash Lodge receiving palliative care.
The staff showed great kindness and compassion in nursing him.
The home itself was always clean and welcoming, and my family and I were always made welcome, being offered a room if we wished to stay overnight - nothing was too much trouble for them.
We only wanted my husband's last weeks to be dignified, and you exceeded all our expectations with love, care and patience, and for that, we will always be grateful.

How likely would you be to recommend Ash Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Helen Wilcox, Registered Manager at Ash Lodge responded to this review on 18 Apr 2017:

Dear Lynne,
Thank you for sharing your experience of our home, it is always a reward to receive positive feedback. Your Husband was a gentleman who was very much supported by a wonderful family. We try very hard to make a difference to peoples lives. please don't be a stranger, you and your wonderful family will be welcomed anytime.

My husband and I visited an old friend who was being cared for at Ash Lodge at what was to be the end of his life.
The staff were friendly and treated our friend, who was not in our eyes 'elderly', with the dignity and respect he deserved.
The home was always clean and welcoming, we were offered drinks whilst we were there and the staff had a lovely rapport with our friend and the other residents in the lounge.

How likely would you be to recommend Ash Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

H Wilcox, Manager at Ash Lodge responded to this review on 10 Apr 2017:

Thank you Julie for your kind words and for reviewing our home, we are pleased that you had a nice experience and we are grateful for your feedback. Please call in anytime to Ash Lodge for a cup of tea, coffee and a piece of cake.

Submit a Review for Ash Lodge

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Awards / Recognitions

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ash Lodge