Ash Lodge Care Home with Nursing

135 Londonderry Lane, Smethwick B67 7EL
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9.8 59 Reviews
  • Ash Lodge Care Home with Nursing, Smethwick
Ash Lodge Care Home is a 70-bed facility offering a range of care options, including Nursing, General Nursing and Respite Care.
A dedicated team, including Palliative Care Specialists, ensures compassionate support for residents with complex needs.

Comfort and Convenience:
Residents at Ash Lodge enjoy contemporary, well-presented rooms designed for comfort and homeliness.
Each room is equipped with USB ports and Wi-Fi, and many ensuites feature private showers.

Comprehensive Care Services:
The home caters to a variety of needs, including:
Mental Health Conditions
Physical Disabilities
Sensory Impairment
Care for Adults Over 65
Care for Adults Under 65
Enhanced Assessment Bed (EAB)

Younger adults
- Physical disability, brain injury, stroke, drug and alcohol abuse, cancer, MS, peg feed, neurological disorders.

Staff are committed to promoting the maximum level of health, independence, coping skills, self-confidence, self-esteem, and community and family involvement for every resident.

Younger adults
Physical disability, brain injury, stroke, drug and alcohol abuse, cancer, MS, peg feed, neurological disorders.

Dining and Social Life:
Mealtimes are a social occasion at Ash Lodge. Chefs cater to a variety of dietary needs, including diabetic, soft food, Asian, Afro-Caribbean, and vegetarian options.

Respect and Dignity:
At Ash Lodge, each individual’s privacy, dignity, lifestyle preferences, right to make choices, and right to participate in their own care are recognised and promoted. The belief is that ageing is a natural and normal life process, and that age should not limit a person's right to experience life to the fullest.

Dedicated Team:
Staff are a valued asset. Emphasis is placed on maximising job satisfaction and the knowledge of the team through appropriate induction, ongoing training, and recognition.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1295 – £1500
  • RESPITE Self-Funded Nursing Care: £1120 – £1500

These prices are only a guideline, please contact Ash Lodge Care Home with Nursing to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Care First (Smethwick) Ltd

Person in charge

  • Helen Wilcox (Manager)

Local Authority / Social Services

Admission Criteria

  • Older Adults 65 Plus subject to Pre-admission assessment.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (62)

Parking

  • On site and road parking

Ash Lodge Care Home with Nursing Reviews (59)

9.8

Ash Lodge Care Home with Nursing has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years.
Over all time Ash Lodge Care Home with Nursing has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ash Lodge Care Home with Nursing
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Review from Lynne G (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing quite a few care homes as soon as I walked into Ash Lodge Care Home with Nursing it felt like the right place for my dad. My dad spent the last 6 weeks of his life in Ash Lodge and couldn’t have received better care.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Ash Lodge would like to thank you for taking time to write a review, your kind words will be passed on to the team.

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Review from J C (Daughter-in-law of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the warm welcome to the medical care, we find it hard to fault. We are kept informed by phone if necessary to her needs. Able to visit at any time, instils confidence in us to the daily runnings of the home. More important is that she is happy and settled. We have been visiting for two years and
have seen little changes in staff who always speak, smile and are courteous and caring
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Ash Lodge would like to thank you for your positive review on both the families and Residents experience.
your comments will be passed on to the care team.

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Review from Mathew B (Nephew of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I, like most people never wanted to reach a situation where a relation I loved and cared for had to be moved into a care home facility but unfortunately in 2022 that time came. I’ll never forget the reassurances those at Ash Lodge provided me whilst an end-of-life care package was set up, alongside
the care and attention they showed my relation whilst in their physical care. Although the time there was brief, my relation was content and well cared for in facilities that were clean and well-maintained. Carers greeted me by name and acknowledged me as their main contact I had a clear knowledge of their conditions and took any comments made on board and were contactable 24/7. I will be forever grateful to those who helped make my aunt's last weeks, days and hours as comfortable and as dignified as possible and I truly believe they cared for them as if they were one of their own.
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Review from B L (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Ash Lodge Care Home because it was near to my father's home. May I say how good the staff were in helping my father what turned out to be his last few years. Professional and caring on a personal level. Unfortunately, when he passed away at ninety-one and we had the funeral the hearse stopped
outside Ash Lodge and as a mark of respect, the staff were all outside in a line which moved both me and my husband to tears. I wish them the best for the future.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, I will pass on your kind words to the team.


Ash Lodge would like to wish the family all the very best for the future.

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Review from B R (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely mom has been in Ash Lodge Care Home for the last 12 weeks for rehab for her fractured shoulder. We have never had to worry about mom, as the staff are so caring and nothing is too much trouble. Even when passing mom's room they always stop and make conversation. Such a wonderful little place.
Our mom's coming home soon, so we as a family would like to say a very big thank you to the manager and all her staff for looking after our mom. Keep up the excellent work.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, your Mom is a wonderful lady and a pleasure to love and look after. We miss your Mom daily, miss her little wave, her smile and I'm sure she is now loving life back home with her cat and her wonderful family. I will pass on your kind words to the team here at Ash Lodge.

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Review from Derek T (Husband of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know my wife is in the best possible place for her care needs, being looked after by the most caring of staff. My wife hasn't got a clue what is going on about her due to dementia but I am confident that all of her care needs are met and staff still treat her with dignity and respect. Thank you.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, I will pass on your kind words to the team at Ash Lodge Nursing Home. You and your wife are part of our family.

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Review from Vicky P (Daughter of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Ash Lodge for the wonderful care they have taken of my mother. She was with them for 7 months on end-of-life care. They could not have looked after her any better if she had been their own mother. The family cannot express our gratitude enough for your care and
support through this sad time. You are all angels.
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Review from Jane H (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care at this home excellent. The staff have always been very helpful, especially during such a difficult time with the pandemic.
My mum has received care and attention throughout her time there.
She hasn't experienced any activities etc. as she has been bedbound. However, the staff
have been in her room to spend time with her in other ways which I appreciate.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review. I will pass on your kind words to the team.

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Review from David W (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made welcome at all times. Staff will make time to talk. It always looks clean and tidy and smells fresh on every visit.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, I will pass on your review to the care team.

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Review from Ruth B (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being in Ash Lodge, my mother has thrived. The staff have good interaction with the residents and encourages them in areas where needed. (Example, earing, taking medication). I have always found the staff to be polite and willing to help with any queries I may have. The level of care is very high,
and I enjoy visiting the home. I would certainly recommend Ash Lodge to anyone who needed to go into care.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you, Ruth, for taking the time to write a review. Mom has always been a pleasure to care for. I will pass on your kind words to the team.

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Review from J T (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to this care home in late August and sadly passed away on 02/09/21. Her stay was short but during that time she and myself and my daughter were treated with respect and care for the three of us. Nothing was too much trouble. We were kept informed all through Mom's stay. I know
she would have been happy if her stay wasn't cut short. The staff gave my mother the dignity she deserved when she passed and we cannot thank them enough for the kindness and care they gave us.
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Review from Neil T (Son of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, the last thing we wanted was to have to have mom put into care, however being lucky enough to have found mom a place at Ash Lodge has removed all the pressure and guilt of not being able to care for her in her own home with dad. The quality of care and service coupled with amazing staff
at all levels means that we know mom is safe, well cared for, and wants for nothing, most importantly giving my dad peace of mind. Thank you.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, it means so much to the team to receive feedback. Your Mom is a pleasure and we thank you for giving the team at Ash Lodge the opportunity to love and care for your Mom.

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Review from J M (Son of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words can’t describe how amazing Ash Lodge have been. My mum had only a few months there but she was looked after in the most special way. They are all fantastic and so caring. I can’t recommend them highly enough. I love them all.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review, your loved one was a pleasure to look after. We are missing her photographs of how she was and the fun she had. Very lucky to have a loving and supporting family like you. I will pass on your wonderful words to the team.

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Review from Renee G (Wife of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been very lovingly cared for by the kindest team of carers and nurses. Nothing was ever too much trouble even when his dementia behaviour was challenging. Dignity and care and the greatest kindness always. Thank you from the bottom of my heart. All of you will be remembered with love.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you, Renee, for your very kind words and for taking the time to write a review, you are both very much missed, we even miss your cushion being at the bottom of the bed keeping an eye on everyone, and giving comfort to your dear husband. I will pass on your kind words to the team at Ash Lodge. Take care.

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Review from Alan C (Son of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom was only at Ash Lodge a short time before sadly passing away, but in that time she was really well looked after. She seemed happy and was very comfortable. The staff were so caring and kind, nothing seemed too much trouble for them. I just wished we had gotten mom into here much sooner. If you are
looking for a good home then I would really recommend this one.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for taking the time to write a review. Your Mom was a pleasure to love and care for not only by the staff but by her loving family who fully supported the team at Ash Lodge to ensure the best care could be given.

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Review from Francis F (Friend of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend is a resident at Ash Lodge and has been there for several months. She is very happy there and speaks highly of the staff and the care they provide. We last visited in July and can see a real improvement in her mobility and general demeanour since that time. We look forward to visiting again
in the near future.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to write a review, I will pass on your kind words to the team at Ash Lodge.

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Review from Reg P (Brother-in-law of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister-in-law on a regular basis (usually once every week). As a result of this, many of the staff know me and greet me by name. I have found the staff without exception to be pleasant, helpful, and patient, also very professional.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you for taking the time to leave a review; I will pass your kind words on to the team.


Kindest Regards.

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Review from Eva K (Friend of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most staff are very friendly and caring. My friend receives good care and is happy. She has been in a few homes and thinks this is the best. The staff regularly check in with her to check she is ok. There are lots of activities for the residents. The home has worked well to keep the residents safe during
the pandemic.
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Review from J D (Daughter of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During covid, it was an extremely difficult time for all. My mum settled in well, we were kept up to date with all the regulations. Staff set up an ipad on which we could see and talk to mum. The Nursing home is very friendly and helpful. We as a family would recommend this care provider to friends
and family as they are very aware of every resident's circumstances.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

The team at Ash Lodge would like to thank you for the opportunity to care for your Mum, she is a pleasure to love and look after. Thank you for taking the time to leave a review. Take care. Kindest regards, Ash Lodge.

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Review from Malcolm D (Husband of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife didn't know what to expect on being admitted to Ash Lodge. She cannot find words to say her thanks. Everything that was done for my wife was totally amazing in every way. The treatment she received medically to the treatment she received from each and every member of staff, has been exceptionally
good. Something we will never forget. Thank you to each and every person.
Reply from Helen Wilcox, Registered Manager at Ash Lodge Care Home with Nursing

Thank you so much for your kind words, your wife was an inspiration to us all, it was really an achievement by her, her amazing family support and from the team at Ash Lodge to see the end result in reaching her goal and returning home. Miss you all so much, take care. All at Ash Lodge.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Ash Lodge Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Ash Lodge Care Home with Nursing is calculated as follows: ( (209 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 249 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ash Lodge Care Home with Nursing is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 Aug 2025

Modern, welcoming and decorated to a high standard.Our bedrooms are modern, welcoming, and decorated to a high standard and the majority have en-suite facilities. Free Wi-fi is provided throughout the Home. We encourage our residents to bring along their personal items in order to make their rooms feel more homely. Our Activities team organises small group and one-to-one activities, outside entertainment and events all tailored to the residents’ backgrounds and interests. From art classes to gardening, from light exercise to music therapy, each day is an opportunity for new experiences and cherished memories.

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Awards / Recognitions (1)

Meet the Team (10)

Helen

Helen Wilcox

Job Title: Manager

Helen started her career in care over 40 years ago when she joined her mom in delivering home help to the local community before moving on to caring for the elderly in residential care homes.
Helen worked night shifts for many years whilst raising her own family. During this time Helen gained her qualifications which enabled her to obtain a position of deputy Care manager, Helen always wanted to make a difference in care and remained determined to gain the qualification to become care home manager. Helen has manged residential and nursing homes for the last 23 years. Helen has worked in care all of her working life and remains as passionate about care now as she did when she started her career.

David

David Carpenter

Job Title: Deputy Nurse Manager

David began his care journey in 2007 working as a care assistant in Solihull. Wanting to make more of a difference to his residents lives he blossomed into a senior care assistant then went onto qualify as a registered nurse in 2014. Having passion in palliative care he then joined Birmingham hospice in Selly oak and achieved a bachelors degree in adult cancer care giving him the title of a palliative Nurse specialist. Whilst he loved the hospice setting he missed the homely ambiance of a nursing home.
In August 2017 he joined Ash Lodge as palliative care lead, it was then that he was able to put his knowledge into practice. David is now Deputy nurse manager at Ash Lodge and enjoys the challenges and rewards that come with it.

Micheal

Micheal Verma

Job Title: Managing Director

Managing Director

Sonal

Sonal Odedra

Job Title: Administrator

Administrator

Arun

Arun Verma

Job Title: Business Development Officer

Business Development Officer for Ash Lodge Care Home.

Allison

Allison Moon

Job Title: Administrator

Allison can help you with your enquiries.

Kathleen

Kathleen Felton

Job Title: Matron

Lead Nurse

Jayne

Jayne Samuel

Job Title: Team Leader

SNA at Ash Lidge Nursing Home.

Karen

Karen Finnegan

Job Title: Activities Coordinator

Activities Coordinator

Raymond

Raymond Byrne

Job Title: Head Chef

Catering at Ash Lodge Nursing Home

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